# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=9 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 10 --- ## [Doctrine Errors while updating 4.4.13 to 5.2.7 Composer Based](https://forum.mautic.org/t/doctrine-errors-while-updating-4-4-13-to-5-2-7-composer-based/36229)
**Author:** [@timl](https://forum.mautic.org/u/timl)\ **Replies:** 1\ **Last updated:** [August 6, 2025, 2:29pm UTC](https://forum.mautic.org/t/doctrine-errors-while-updating-4-4-13-to-5-2-7-composer-based/36229 "2025-08-06T14:29:12Z")
Your software My Mautic version is: 4.4.13 \> 5.2.7 My PHP version is: 8.3 My Database type and version is: MySQL Your problem My problem is: When I run php bin/console doctrine:migrations:migrate I get this error: … --- ## [How to add contact fields to the default contact view](https://forum.mautic.org/t/how-to-add-contact-fields-to-the-default-contact-view/6866)
**Author:** [@whoiscolintobin](https://forum.mautic.org/u/whoiscolintobin)\ **Replies:** 2\ **Last updated:** [August 5, 2025, 11:39am UTC](https://forum.mautic.org/t/how-to-add-contact-fields-to-the-default-contact-view/6866 "2025-08-05T11:39:51Z")
Is there a way to add contact fields to the default contact view? Specifically, I am looking at the area located below the profile image. It currently shows address, email, phone-home and phone-mobile. I would like to… --- ## [Mautic v4.4.3 broadcast:send email tcp connection timed out](https://forum.mautic.org/t/mautic-v4-4-3-broadcast-send-email-tcp-connection-timed-out/36261)
**Author:** [@usamashamim](https://forum.mautic.org/u/usamashamim)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 10:01am UTC](https://forum.mautic.org/t/mautic-v4-4-3-broadcast-send-email-tcp-connection-timed-out/36261 "2025-08-05T10:01:41Z")
Mautic version: v4.4.3 Mysql version: v8.0.34 Php: v7.4.3 Server specs: 20cores 126gb ram I am using mautic v 4.4.3 from a very long time and it is working fine except for the last few weeks its very slow in sending … --- ## [Contact Tracking - pageview doesn't work](https://forum.mautic.org/t/contact-tracking-pageview-doesnt-work/36246)
**Author:** [@and\_g](https://forum.mautic.org/u/and_g)\ **Replies:** 1\ **Last updated:** [August 3, 2025, 1:03pm UTC](https://forum.mautic.org/t/contact-tracking-pageview-doesnt-work/36246 "2025-08-03T13:03:27Z")
Your software My Mautic version is: 6.0.0 My PHP version is: 8.3.22 My Database type and version is: MariaDB 11.4.7 Your problem I want to track pageviews and custom events for my existing contacts, but no events ar… --- ## [Anonymous Contact Record Duplication Inflates the Real Contact Record Count](https://forum.mautic.org/t/anonymous-contact-record-duplication-inflates-the-real-contact-record-count/36174)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 2\ **Last updated:** [August 1, 2025, 11:35pm UTC](https://forum.mautic.org/t/anonymous-contact-record-duplication-inflates-the-real-contact-record-count/36174 "2025-08-01T23:35:03Z")
Hello, We are running Mautic 6.0.3 When a new contact is created either manually or by an import a single contact record is created. And each time that contact interacts with Mautic the interaction details are added to… --- ## [Does Mautic 6 Track Login Event?](https://forum.mautic.org/t/does-mautic-6-track-login-event/36209)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 1\ **Last updated:** [August 1, 2025, 9:14pm UTC](https://forum.mautic.org/t/does-mautic-6-track-login-event/36209 "2025-08-01T21:14:17Z")
Hello, Does Mautic 6 track successful and unsuccessful login in attempts including which client IP address the login request came from ? Is this information stored in the database and if so what is the table name ? T… --- ## [Your default timezone is not supported by PHP. Check for typos in your PHP configuration](https://forum.mautic.org/t/your-default-timezone-is-not-supported-by-php-check-for-typos-in-your-php-configuration/36220)
**Author:** [@edisonkrs](https://forum.mautic.org/u/edisonkrs)\ **Replies:** 2\ **Last updated:** [August 1, 2025, 12:05pm UTC](https://forum.mautic.org/t/your-default-timezone-is-not-supported-by-php-check-for-typos-in-your-php-configuration/36220 "2025-08-01T12:05:54Z")
Your software My Mautic version is: 6.0.3 My PHP version is: PHP 8.3.23 My Database type and version is: mariadb 10.5 Your problem I’m deploying Mautic in production using the official Docker image mautic:6.0.3-apac… --- ## [Anonymous Contacts Can't be Added to a Segment Using a Tag Filter](https://forum.mautic.org/t/anonymous-contacts-cant-be-added-to-a-segment-using-a-tag-filter/36223)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [July 30, 2025, 9:11am UTC](https://forum.mautic.org/t/anonymous-contacts-cant-be-added-to-a-segment-using-a-tag-filter/36223 "2025-07-30T09:11:47Z")
Hello, We are running Mautic 6.0.3 An anonymous contact record is created when an anonymous contact attempts to click on an asset or any Mautic directory which is allowed or not allowed. This is all well and good. The… --- ## [InvalidSignatureException when sending via SES API – Works in Postman, fails in Plugin (Mautic 5.2.6, etailors AmazonSesBundle)](https://forum.mautic.org/t/invalidsignatureexception-when-sending-via-ses-api-works-in-postman-fails-in-plugin-mautic-5-2-6-etailors-amazonsesbundle/36185)
**Author:** [@mcgumbel](https://forum.mautic.org/u/mcgumbel)\ **Replies:** 2\ **Last updated:** [July 28, 2025, 11:41am UTC](https://forum.mautic.org/t/invalidsignatureexception-when-sending-via-ses-api-works-in-postman-fails-in-plugin-mautic-5-2-6-etailors-amazonsesbundle/36185 "2025-07-28T11:41:16Z")
Your software My Mautic version is: 5.2.5 My PHP version is: 8.1 My Database type and version is: Your problem Hi everyone, I’m experiencing a problem with sending emails via the etailors\_amazon\_ses plugin (AmazonS… --- ## [Segments - filter from date interval](https://forum.mautic.org/t/segments-filter-from-date-interval/36206)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 1\ **Last updated:** [July 28, 2025, 10:55am UTC](https://forum.mautic.org/t/segments-filter-from-date-interval/36206 "2025-07-28T10:55:40Z")
All my contacts have a custom field of type Date that I populate with the registration date of that contact on my service. Now I would like to create a segment containing all contacts who registered at least 2 days ago … --- ## [TWIG enabling in M6.0.3](https://forum.mautic.org/t/twig-enabling-in-m6-0-3/36177)
**Author:** [@jamesl](https://forum.mautic.org/u/jamesl)\ **Replies:** 2\ **Last updated:** [July 25, 2025, 7:05am UTC](https://forum.mautic.org/t/twig-enabling-in-m6-0-3/36177 "2025-07-25T07:05:26Z")
Your software My Mautic version is: 6.03 My PHP version is: 8.1 My Database type and version is: Latest Your problem My problem is: I am trying to add twig in code mode in M6.0.3 how do I enable it? I have instal… --- ## [National chars substituted with junk chars](https://forum.mautic.org/t/national-chars-substituted-with-junk-chars/36172)
**Author:** [@miklosjobbagy](https://forum.mautic.org/u/miklosjobbagy)\ **Replies:** 10\ **Last updated:** [July 23, 2025, 1:49pm UTC](https://forum.mautic.org/t/national-chars-substituted-with-junk-chars/36172 "2025-07-23T13:49:06Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.1.32 My Database type and version is: 10.6.22-MariaDB-cll-lve Your problem My problem is: Hungarian special characters are substituted in all email text… --- ## [Shopify to Mautic Mapping Question](https://forum.mautic.org/t/shopify-to-mautic-mapping-question/36170)
**Author:** [@marketer](https://forum.mautic.org/u/marketer)\ **Replies:** 0\ **Last updated:** [July 22, 2025, 12:01pm UTC](https://forum.mautic.org/t/shopify-to-mautic-mapping-question/36170 "2025-07-22T12:01:01Z")
Your software My Mautic version is: 6.0.2 My PHP version is: 8.2 My Database type and version is: Mysql 8 Your problem I am exporting customer csv from Shopify to Mautic and I want to make sure to map the Email sub… --- ## [Migration db error during 5.2.6 to 6.0.2 upgrade](https://forum.mautic.org/t/migration-db-error-during-5-2-6-to-6-0-2-upgrade/35897)
**Author:** [@alexzlobin](https://forum.mautic.org/u/alexzlobin)\ **Replies:** 4\ **Last updated:** [July 18, 2025, 3:27pm UTC](https://forum.mautic.org/t/migration-db-error-during-5-2-6-to-6-0-2-upgrade/35897 "2025-07-18T15:27:24Z")
I’t trying to upgrade my installations from 4.4.x to latest 6.0.2 . 4.4.X to 5.1 ok 5.1 to 5.2.6 ok 5.2.6 to 6.0.2 error I’ve created short manual for reproduce. OS: ubuntu 22.04 php: 8.0 for start db: mysql 8.0 … --- ## [Does anyone know how the first touch, multi-touch, last touch attribution reports work?](https://forum.mautic.org/t/does-anyone-know-how-the-first-touch-multi-touch-last-touch-attribution-reports-work/21996)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 2\ **Last updated:** [July 18, 2025, 9:00am UTC](https://forum.mautic.org/t/does-anyone-know-how-the-first-touch-multi-touch-last-touch-attribution-reports-work/21996 "2025-07-18T09:00:42Z")
My attempts keep coming up with no data. I have googled a bit and it seems to be an ‘educational’ problem where users may not know how mautic is handling attribution for those reports. But I can’t find any of those educa… --- ## [Composer detected issues in your platform: Your Composer dependencies require a PHP version "\>= 7.4.0"](https://forum.mautic.org/t/composer-detected-issues-in-your-platform-your-composer-dependencies-require-a-php-version-7-4-0/23109)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 3\ **Last updated:** [July 17, 2025, 7:37pm UTC](https://forum.mautic.org/t/composer-detected-issues-in-your-platform-your-composer-dependencies-require-a-php-version-7-4-0/23109 "2025-07-17T19:37:53Z")
Windows 7 My PHP version is : 8.1.4 in Windows My PHP version is : 8.0.6 in Xampp My PHP version is : 8.1.2 in Hostinger VPS Cyberpaner control panel Hosting Server My MySQL version is (delete as applicable): 5 Inst… --- ## [Failed to authenticate on SMTP server with username](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-with-username/31908)
**Author:** [@pixuai](https://forum.mautic.org/u/pixuai)\ **Replies:** 9\ **Last updated:** [January 21, 2025, 8:41pm UTC](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-with-username/31908 "2025-01-21T20:41:29Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: mariadb Your problem My problem is: Having used the right SMTP credentials and tested all ports, I am getting Failed t… --- ## [Import companies and contacts together via CSV, and unique identifier for companies](https://forum.mautic.org/t/import-companies-and-contacts-together-via-csv-and-unique-identifier-for-companies/36060)
**Author:** [@zamlix](https://forum.mautic.org/u/zamlix)\ **Replies:** 4\ **Last updated:** [July 16, 2025, 7:47am UTC](https://forum.mautic.org/t/import-companies-and-contacts-together-via-csv-and-unique-identifier-for-companies/36060 "2025-07-16T07:47:18Z")
Hello everyone, I’m trying to import both companies and contacts into Mautic using a single CSV file. I noticed that, unlike contacts (where “email” is a unique field), there is no option to set a unique identifier for … --- ## [Forms are not getting pre-filled (new record is being created, existing record is not updated)](https://forum.mautic.org/t/forms-are-not-getting-pre-filled-new-record-is-being-created-existing-record-is-not-updated/36086)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 0\ **Last updated:** [July 15, 2025, 4:34pm UTC](https://forum.mautic.org/t/forms-are-not-getting-pre-filled-new-record-is-being-created-existing-record-is-not-updated/36086 "2025-07-15T16:34:14Z")
I’m having a hard time getting forms to be prefilled after sending a double optin email. I’ve got a fresh Mautic 6.0.3 installation in which I’m trying to get the double optin mail working. Main goal When a client rec… --- ## [Google crawling tracking js](https://forum.mautic.org/t/google-crawling-tracking-js/36071)
**Author:** [@mika](https://forum.mautic.org/u/mika)\ **Replies:** 0\ **Last updated:** [July 15, 2025, 7:08am UTC](https://forum.mautic.org/t/google-crawling-tracking-js/36071 "2025-07-15T07:08:19Z")
Your software My Mautic version is: 5.2.7 Your problem I’m not sure if this is a problem, but according to Google Search Console there are a lot of crawling requests for JSON files and they always show https://ourdoma… --- ## [Problem with emails styles/formatting - Emails are losing all formatting when received](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958)
**Author:** [@mvpalves](https://forum.mautic.org/u/mvpalves)\ **Replies:** 15\ **Last updated:** [July 12, 2025, 10:41pm UTC](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958 "2025-07-12T22:41:59Z")
Your software My PHP version is : 7.4.20 \*My MySQL/MariaDB version is: mariadb 10.3 Hostinger SMTP Amazon SES Hi guys! I’ve installed the Mautic 4 and everything went well. I’ve build some emails and got some pr… --- ## [API not sending emails to existing contacts](https://forum.mautic.org/t/api-not-sending-emails-to-existing-contacts/35690)
**Author:** [@criskolkman01](https://forum.mautic.org/u/criskolkman01)\ **Replies:** 10\ **Last updated:** [July 7, 2025, 10:07am UTC](https://forum.mautic.org/t/api-not-sending-emails-to-existing-contacts/35690 "2025-07-07T10:07:33Z")
I don’t understand why this was being closed as not being a bug, but that’s probably just me… :slight\_smile: API not sending emails to existing contacts · Issue #14957 · mautic/mautic This used to work fine with older … --- ## [Final redirect url contain tracking token (?ct=) and this throw an error when url is long. Disable this ct?](https://forum.mautic.org/t/final-redirect-url-contain-tracking-token-ct-and-this-throw-an-error-when-url-is-long-disable-this-ct/36023)
**Author:** [@fkrafft](https://forum.mautic.org/u/fkrafft)\ **Replies:** 0\ **Last updated:** [July 5, 2025, 9:37am UTC](https://forum.mautic.org/t/final-redirect-url-contain-tracking-token-ct-and-this-throw-an-error-when-url-is-long-disable-this-ct/36023 "2025-07-05T09:37:20Z")
Your software My Mautic version is: 5.2.6 My PHP version is:8.3 My Database type and version is: Maria 11.4 Your problem My problem is: The user click on a tracked link in an email, this takes the user to mautic an… --- ## [Campaign email sent to DNC contact](https://forum.mautic.org/t/campaign-email-sent-to-dnc-contact/36020)
**Author:** [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\ **Replies:** 0\ **Last updated:** [July 3, 2025, 8:20pm UTC](https://forum.mautic.org/t/campaign-email-sent-to-dnc-contact/36020 "2025-07-03T20:20:04Z")
Hi, with Mautic 6.0.3 a contact marked with DNC will receive also campaign emails. Before upgrade from Mautic 5.x this would not happen. Also, my campaign for deleting DNC contacts via segment will not work anymore. W… --- ## [Unable to send dynamic emails using segment email option](https://forum.mautic.org/t/unable-to-send-dynamic-emails-using-segment-email-option/36013)
**Author:** [@ninja-mautic](https://forum.mautic.org/u/ninja-mautic)\ **Replies:** 0\ **Last updated:** [July 2, 2025, 5:31am UTC](https://forum.mautic.org/t/unable-to-send-dynamic-emails-using-segment-email-option/36013 "2025-07-02T05:31:02Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.1.2 My Database type and version is: Maria DB 10.6.22 Your problem My problem is: unable to send email using segment email. These errors are showing in… --- ## [Using Multiple ESPs in Mautic – Custom ESP Selection Per Email/Campaign](https://forum.mautic.org/t/using-multiple-esps-in-mautic-custom-esp-selection-per-email-campaign/35852)
**Author:** [@mayank74](https://forum.mautic.org/u/mayank74)\ **Replies:** 3\ **Last updated:** [July 1, 2025, 11:00am UTC](https://forum.mautic.org/t/using-multiple-esps-in-mautic-custom-esp-selection-per-email-campaign/35852 "2025-07-01T11:00:32Z")
Hi community, I’m currently using Mautic and would like to configure and use two different ESPs at a same time (Email Service Providers) My goals: I want to send emails using either ESP based on my choice. While creat… --- ## [Composer Setup for Mautic 5 Now Needs NPM](https://forum.mautic.org/t/composer-setup-for-mautic-5-now-needs-npm/29823)
**Author:** [@davidgorges](https://forum.mautic.org/u/davidgorges)\ **Replies:** 20\ **Last updated:** [June 30, 2025, 7:19am UTC](https://forum.mautic.org/t/composer-setup-for-mautic-5-now-needs-npm/29823 "2025-06-30T07:19:25Z")
Hey there! Just a heads up for those who might run into the same issue I did—looks like there’s a little detail that’s not in the documentation yet. If you try to run the composer create-project command, you might bump … --- ## [Extending Tracked Url Redirect Tokenization](https://forum.mautic.org/t/extending-tracked-url-redirect-tokenization/36001)
**Author:** [@butler1970](https://forum.mautic.org/u/butler1970)\ **Replies:** 0\ **Last updated:** [June 29, 2025, 5:19pm UTC](https://forum.mautic.org/t/extending-tracked-url-redirect-tokenization/36001 "2025-06-29T17:19:39Z")
Your software My Mautic version is: 6.0.1 My PHP version is: 8.3 My Database type and version is: mariadb: 10.3 Your problem My problem is: Need advice on how to properly extend your tracked url system for smses. … --- ## [How to increase the amount of mails being sent in each batch?](https://forum.mautic.org/t/how-to-increase-the-amount-of-mails-being-sent-in-each-batch/36000)
**Author:** [@whatever](https://forum.mautic.org/u/whatever)\ **Replies:** 0\ **Last updated:** [June 29, 2025, 1:05pm UTC](https://forum.mautic.org/t/how-to-increase-the-amount-of-mails-being-sent-in-each-batch/36000 "2025-06-29T13:05:48Z")
Your software My Mautic version is: 5 My PHP version is: 8 My Database type and version is: MySQL8 Your problem My problem is: I’m trying to send an email to 88736 contacts, but the progress only increases by 100 e… --- ## [Integration with vTiger](https://forum.mautic.org/t/integration-with-vtiger/8852)
**Author:** [@vilumoi](https://forum.mautic.org/u/vilumoi)\ **Replies:** 25\ **Last updated:** [June 25, 2025, 1:43pm UTC](https://forum.mautic.org/t/integration-with-vtiger/8852 "2025-06-25T13:43:38Z")
Hi everyone! I want to connect my mautic with the vTiger’s CRM but it don’t work. My contacts don’t push into the CRM after a campaign. [Previous page](https://forum.mautic.org/c/support/8.md?page=8) [Next page](https://forum.mautic.org/c/support/8.md?page=10)