# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=90 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 91 --- ## [Error when manually triggering cron jobs](https://forum.mautic.org/t/error-when-manually-triggering-cron-jobs/25753)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 5\ **Last updated:** [October 20, 2022, 11:51pm UTC](https://forum.mautic.org/t/error-when-manually-triggering-cron-jobs/25753 "2022-10-20T23:51:33Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 (tested also in 8.0) My Database type and version is: MySQL 5.7 Your problem My problem is: Hello, when I run any email cron job line in terminal it … --- ## [Unable to edit button in Mautic GrapesJS Plugin](https://forum.mautic.org/t/unable-to-edit-button-in-mautic-grapesjs-plugin/25758)
**Author:** [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Replies:** 1\ **Last updated:** [October 20, 2022, 11:24am UTC](https://forum.mautic.org/t/unable-to-edit-button-in-mautic-grapesjs-plugin/25758 "2022-10-20T11:24:51Z")
Your software My Mautic version is: 3.3.4 My PHP version is: 7.3 Your problem My problem is: When I click or double-click on the button for edit button purposes, I am not able to edit the button text due to Link Open… --- ## [Upgrade vom 3.3.5 to 4 (latest) error: Opening segments / Opening old Emails](https://forum.mautic.org/t/upgrade-vom-3-3-5-to-4-latest-error-opening-segments-opening-old-emails/25740)
**Author:** [@lanaprinzip](https://forum.mautic.org/u/lanaprinzip)\ **Replies:** 4\ **Last updated:** [October 20, 2022, 9:29am UTC](https://forum.mautic.org/t/upgrade-vom-3-3-5-to-4-latest-error-opening-segments-opening-old-emails/25740 "2022-10-20T09:29:36Z")
My PHP version is\* : 7.4.32 My MySQL/MariaDB version is\* (delete as applicable): MySQL/MariaDB version: 10.3.36 I am Upgrading/installing via Command Line. It is not the live system, but a clone to test the upgrade pro… --- ## [Campaign appears to run but in the report it says No Contacts Found Seems there are none!](https://forum.mautic.org/t/campaign-appears-to-run-but-in-the-report-it-says-no-contacts-found-seems-there-are-none/19058)
**Author:** [@infotechmin](https://forum.mautic.org/u/infotechmin)\ **Replies:** 2\ **Last updated:** [October 19, 2022, 10:26am UTC](https://forum.mautic.org/t/campaign-appears-to-run-but-in-the-report-it-says-no-contacts-found-seems-there-are-none/19058 "2022-10-19T10:26:58Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3.27 My Database type and version is: MySQL, mysqlnd 5.0.12-dev - 20150407 Your problem My problem is: I created a segment and added contacts to the s… --- ## [How to: Add Double Opt-In to a Download Link](https://forum.mautic.org/t/how-to-add-double-opt-in-to-a-download-link/25742)
**Author:** [@voisd](https://forum.mautic.org/u/voisd)\ **Replies:** 1\ **Last updated:** [October 19, 2022, 10:25am UTC](https://forum.mautic.org/t/how-to-add-double-opt-in-to-a-download-link/25742 "2022-10-19T10:25:55Z")
I want to introduce double opt-in to ensure the quality of my subscriber list but I equally don’t want the double opt-in link to be an additional step the subscriber needs to take - notably I already have recaptcha and a… --- ## [Problems after updating Mautic](https://forum.mautic.org/t/problems-after-updating-mautic/25355)
**Author:** [@robomanus](https://forum.mautic.org/u/robomanus)\ **Replies:** 7\ **Last updated:** [October 18, 2022, 8:10pm UTC](https://forum.mautic.org/t/problems-after-updating-mautic/25355 "2022-10-18T20:10:14Z")
Your software My PHP version is : 7.4.26 My MySQL/MariaDB version is 10.4.25-MariaDB-cll-lve Updating/Installing Errors I am: Updating Upgrading via : Web These errors are showing in the installer : None These err… --- ## [Use Form Fields inside an email in a campaign](https://forum.mautic.org/t/use-form-fields-inside-an-email-in-a-campaign/25722)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [October 18, 2022, 2:25pm UTC](https://forum.mautic.org/t/use-form-fields-inside-an-email-in-a-campaign/25722 "2022-10-18T14:25:04Z")
Does anyone know how I could use the form fields captured in a form inside an email inside a campaign. Example: Form 1 is filled out. Not all fields are being mapped to a custom field as simply not needed. Campaign i… --- ## [Amazon SES Error](https://forum.mautic.org/t/amazon-ses-error/25723)
**Author:** [@m.rashwan](https://forum.mautic.org/u/m.rashwan)\ **Replies:** 1\ **Last updated:** [October 18, 2022, 11:12am UTC](https://forum.mautic.org/t/amazon-ses-error/25723 "2022-10-18T11:12:19Z")
Dears Now i\`m new user in mautic i have install mautic v4.4.3 im trying to setup the email settings with amazon SES i have add all the required info but when im try to test the cennection it was fail Error Failed to a… --- ## [Campaigns are not sent](https://forum.mautic.org/t/campaigns-are-not-sent/25718)
**Author:** [@ctrujillo](https://forum.mautic.org/u/ctrujillo)\ **Replies:** 2\ **Last updated:** [October 18, 2022, 8:48am UTC](https://forum.mautic.org/t/campaigns-are-not-sent/25718 "2022-10-18T08:48:41Z")
Your software My Mautic version is: 3.3.5 My PHP version is: 7.3 My Database type and version is: MariaDB 10.3.35-MariaDB-log - MariaDB Server Your problem My problem is: I have a mautic with many active campaigns… --- ## [Calendar events management plugin/integration](https://forum.mautic.org/t/calendar-events-management-plugin-integration/25720)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 0\ **Last updated:** [October 18, 2022, 7:52am UTC](https://forum.mautic.org/t/calendar-events-management-plugin-integration/25720 "2022-10-18T07:52:10Z")
Your software My Mautic version is: 3.3 My PHP version is: My Database type and version is: Your problem My problem is: Getting calendar to work These errors are showing in the log: Steps I have tried to fix the p… --- ## [Send e-mail online to 2000 people of a bigger segment](https://forum.mautic.org/t/send-e-mail-online-to-2000-people-of-a-bigger-segment/25682)
**Author:** [@media31](https://forum.mautic.org/u/media31)\ **Replies:** 2\ **Last updated:** [October 18, 2022, 7:39am UTC](https://forum.mautic.org/t/send-e-mail-online-to-2000-people-of-a-bigger-segment/25682 "2022-10-18T07:39:01Z")
Hi, I have a segment with 10.000 people. I want to send an email to this segment BUT I want Mautic to stop after 2000 people. This can be either the first 2000 people in the list or 2000 random people, both would be o… --- ## [Merged Contacts](https://forum.mautic.org/t/merged-contacts/25667)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 5\ **Last updated:** [October 17, 2022, 7:02pm UTC](https://forum.mautic.org/t/merged-contacts/25667 "2022-10-17T19:02:43Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4.29 My Database type and version is: 10.2.44-MariaDB Your problem My problem is: Is there a way to find out who the merged contacts are when importing… --- ## [Rebuild database without reinstalling everything](https://forum.mautic.org/t/rebuild-database-without-reinstalling-everything/25565)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 23\ **Last updated:** [October 17, 2022, 5:51pm UTC](https://forum.mautic.org/t/rebuild-database-without-reinstalling-everything/25565 "2022-10-17T17:51:58Z")
Since there seems to be no way to fix constant database errors (and here) (?), is there a way to manually rebuild the database without having to reinstall everything else or do any Composer crap etc.? In the most surgica… --- ## [SAML idp not getting redirect when token expires](https://forum.mautic.org/t/saml-idp-not-getting-redirect-when-token-expires/20596)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 2\ **Last updated:** [October 17, 2022, 3:45pm UTC](https://forum.mautic.org/t/saml-idp-not-getting-redirect-when-token-expires/20596 "2022-10-17T15:45:45Z")
Your software My Mautic version is: 4.0.0-rc My PHP version is: 7.4 My Database type and version is: tidb Your problem My problem is: My SSO login works just fine (Google G Workplace IdP via SAML). Once logged in,… --- ## [Saml Redirect On Idle Session Timeout](https://forum.mautic.org/t/saml-redirect-on-idle-session-timeout/25645)
**Author:** [@1pradev](https://forum.mautic.org/u/1pradev)\ **Replies:** 1\ **Last updated:** [October 17, 2022, 3:44pm UTC](https://forum.mautic.org/t/saml-redirect-on-idle-session-timeout/25645 "2022-10-17T15:44:52Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.30 My Database type and version is: MySQL 5.7.33-log Your problem My problem is: When a user has an idle session that times out, the page becomes unr… --- ## [Sugar CRM plugin is not working as expected](https://forum.mautic.org/t/sugar-crm-plugin-is-not-working-as-expected/25709)
**Author:** [@toon](https://forum.mautic.org/u/toon)\ **Replies:** 0\ **Last updated:** [October 17, 2022, 1:06pm UTC](https://forum.mautic.org/t/sugar-crm-plugin-is-not-working-as-expected/25709 "2022-10-17T13:06:00Z")
Your software My Mautic version is: 4.3.1 We tried to setup a connection between Mautic and sugar CRM. How it should work: Sugar CRM is leading sending the following data to Mautic First Name Last Name Email Comp… --- ## [500 Internal Server Error after trying to add a widget](https://forum.mautic.org/t/500-internal-server-error-after-trying-to-add-a-widget/23041)
**Author:** [@jribeiro](https://forum.mautic.org/u/jribeiro)\ **Replies:** 2\ **Last updated:** [October 17, 2022, 11:57am UTC](https://forum.mautic.org/t/500-internal-server-error-after-trying-to-add-a-widget/23041 "2022-10-17T11:57:10Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4 My Database type and version is: mySQL Your problem My problem is: After tried to add a widget (emails sent) I am receiving a 500 error and can not op… --- ## [DB error when upgrading from 4.1.2 to 4.4.2](https://forum.mautic.org/t/db-error-when-upgrading-from-4-1-2-to-4-4-2/25517)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 6\ **Last updated:** [October 17, 2022, 8:11am UTC](https://forum.mautic.org/t/db-error-when-upgrading-from-4-1-2-to-4-4-2/25517 "2022-10-17T08:11:14Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.3.36-MariaDB / mysqli I am getting the following errors when upgrading from 4.1.2 to 4.4.2 using command line. Luckily I am … --- ## [How hide calendar menu item](https://forum.mautic.org/t/how-hide-calendar-menu-item/16035)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 8\ **Last updated:** [October 17, 2022, 7:11am UTC](https://forum.mautic.org/t/how-hide-calendar-menu-item/16035 "2022-10-17T07:11:33Z")
Your software My Mautic version is:3 My PHP version is: 7.2.33 Your problem My problem is: I want to be able to hide the calendar. I am setting up a client role and want to hide certain aspects. Role permissions do n… --- ## [How to insert current campaign ID into an email?](https://forum.mautic.org/t/how-to-insert-current-campaign-id-into-an-email/25641)
**Author:** [@lukas-sander](https://forum.mautic.org/u/lukas-sander)\ **Replies:** 2\ **Last updated:** [October 17, 2022, 6:49am UTC](https://forum.mautic.org/t/how-to-insert-current-campaign-id-into-an-email/25641 "2022-10-17T06:49:13Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4.30 My Database type and version is: MySQL 8.0.30 Your problem In order to create a service to unsubscribe from a single campaign, i want to link to a … --- ## [Mautic Contacts page showing contacts with future timestamp in the top of Contacts list](https://forum.mautic.org/t/mautic-contacts-page-showing-contacts-with-future-timestamp-in-the-top-of-contacts-list/25681)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 2\ **Last updated:** [October 16, 2022, 11:40pm UTC](https://forum.mautic.org/t/mautic-contacts-page-showing-contacts-with-future-timestamp-in-the-top-of-contacts-list/25681 "2022-10-16T23:40:49Z")
Your software My Mautic version is: v4.2.2 My PHP version is: 7.4.32 My Database type and version is: MySQL mysqlnd 7.4.32 Your problem My problem is: The contacts page mautic/s/contacts showing some contacts on the… --- ## [Name inside " in Google Workspace](https://forum.mautic.org/t/name-inside-in-google-workspace/25700)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 3\ **Last updated:** [October 16, 2022, 11:09am UTC](https://forum.mautic.org/t/name-inside-in-google-workspace/25700 "2022-10-16T11:09:46Z")
Just noticed something strange, when sending emails from Mautic, the name of the recipient is inside " in Google Workspace (I don’t see the same in for example Outlook). And of the " is not there when I send an email fro… --- ## [Link and image tracking in campaigns](https://forum.mautic.org/t/link-and-image-tracking-in-campaigns/25624)
**Author:** [@squareclamp](https://forum.mautic.org/u/squareclamp)\ **Replies:** 3\ **Last updated:** [October 15, 2022, 9:03pm UTC](https://forum.mautic.org/t/link-and-image-tracking-in-campaigns/25624 "2022-10-15T21:03:43Z")
Your software My Mautic version is: 4.43 My PHP version is: 7.4 My Database type and version is: MariaDB 10.3 Your problem Hi, I’m very new to Mautic and try to get it working with my nginx configuration. I have mo… --- ## [SQL-Error in Reports](https://forum.mautic.org/t/sql-error-in-reports/25680)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 1\ **Last updated:** [October 14, 2022, 3:14pm UTC](https://forum.mautic.org/t/sql-error-in-reports/25680 "2022-10-14T15:14:53Z")
Hello, I try to create my first email-reports in mautic. I create a report for send emails like this: With this settings it works and I can see the results of the report. But when I change the report and add somet… --- ## [Custom Fields Slot in LP not working](https://forum.mautic.org/t/custom-fields-slot-in-lp-not-working/25668)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [October 13, 2022, 2:29pm UTC](https://forum.mautic.org/t/custom-fields-slot-in-lp-not-working/25668 "2022-10-13T14:29:46Z")
Your software My Mautic version is: 4.x My PHP version is: 8.0 + 7.4 Your problem My problem is: when trying to add pre-populated contactfield details inside a landing page, it just renders {contactfield=firstname} … --- ## [Event reminders](https://forum.mautic.org/t/event-reminders/25663)
**Author:** [@squareclamp](https://forum.mautic.org/u/squareclamp)\ **Replies:** 3\ **Last updated:** [October 13, 2022, 1:44pm UTC](https://forum.mautic.org/t/event-reminders/25663 "2022-10-13T13:44:35Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4 My Database type and version is: MariaDB 10.3 Your problem Hi, I’m looking for ideas on how I could implement reminder emails to users. Here’s what I… --- ## [Troubles with Mautic setup on AWS SES with domain on Wix](https://forum.mautic.org/t/troubles-with-mautic-setup-on-aws-ses-with-domain-on-wix/25658)
**Author:** [@thmgarnier](https://forum.mautic.org/u/thmgarnier)\ **Replies:** 3\ **Last updated:** [October 12, 2022, 4:54pm UTC](https://forum.mautic.org/t/troubles-with-mautic-setup-on-aws-ses-with-domain-on-wix/25658 "2022-10-12T16:54:18Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4.28 My Database type and version is: 10.3.34-MariaDB Your problem My problem is: The test connection on the email settings gives the following error: C… --- ## [Removing VERP Feature](https://forum.mautic.org/t/removing-verp-feature/25654)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 0\ **Last updated:** [October 12, 2022, 3:13pm UTC](https://forum.mautic.org/t/removing-verp-feature/25654 "2022-10-12T15:13:20Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 7.4.29 My Database type and version is: 10.2.44-MariaDB Your problem My problem is: What must one do to turn VERP off? In the past, when sending out an e… --- ## [Bug in Components, Dynamic Content Adding Image](https://forum.mautic.org/t/bug-in-components-dynamic-content-adding-image/25649)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [October 12, 2022, 10:00am UTC](https://forum.mautic.org/t/bug-in-components-dynamic-content-adding-image/25649 "2022-10-12T10:00:51Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.0 Your problem My problem is: When you go to components → dynamic content and try and add an image to the dynamic content and click to add an image: (C… --- ## [Restored database - data not showing in front end](https://forum.mautic.org/t/restored-database-data-not-showing-in-front-end/16568)
**Author:** [@cwmarketing](https://forum.mautic.org/u/cwmarketing)\ **Replies:** 2\ **Last updated:** [October 11, 2022, 1:46am UTC](https://forum.mautic.org/t/restored-database-data-not-showing-in-front-end/16568 "2022-10-11T01:46:54Z")
I migrated to a new server. On the new server, I installed mautic and started with a fresh database (used the GUI to create the database). On the old server I performed a mysql backup with mysql dump into a 1.5GB file, … [Previous page](https://forum.mautic.org/c/support/8.md?page=89) [Next page](https://forum.mautic.org/c/support/8.md?page=91)