# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=91 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 92 --- ## [Current Error Log: email send out, but not real successfully, not one received](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617)
**Author:** [@xxxxxxxxx](https://forum.mautic.org/u/xxxxxxxxx)\ **Replies:** 3\ **Last updated:** [October 9, 2022, 4:07pm UTC](https://forum.mautic.org/t/current-error-log-email-send-out-but-not-real-successfully-not-one-received/25617 "2022-10-09T16:07:02Z")
Your software My Mautic version is:4 My PHP version is: 7.4.16 My Database type and version is:10.2.30-MariaDB Your problem My problem is: email send out, but not real successfully, not one received These errors ar… --- ## [Custom Object Logical Help](https://forum.mautic.org/t/custom-object-logical-help/25493)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [October 10, 2022, 12:42pm UTC](https://forum.mautic.org/t/custom-object-logical-help/25493 "2022-10-10T12:42:05Z")
I am looking for someone that can help me get my head around these custom objects. They seem super powerful and I am pretty able to create scenarios by building my own table with relationships of one to many. SO an exa… --- ## [Run a separate page](https://forum.mautic.org/t/run-a-separate-page/25621)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 3\ **Last updated:** [October 10, 2022, 5:29am UTC](https://forum.mautic.org/t/run-a-separate-page/25621 "2022-10-10T05:29:11Z")
Hi,this is probably a stupid question, but: I have created a PHP page to run some DB jobs that I run from a cron job. For some reason I can’t run the actual page (like any other page) I just get a 404. It was many yea… --- ## [Customizing my form](https://forum.mautic.org/t/customizing-my-form/6529)
**Author:** [@lsoldado](https://forum.mautic.org/u/lsoldado)\ **Replies:** 4\ **Last updated:** [October 9, 2022, 3:27pm UTC](https://forum.mautic.org/t/customizing-my-form/6529 "2022-10-09T15:27:41Z")
Hello! I’m with a problem customizing my form. I followed the steps here https://developer.mautic.org/#form.html.twig, so i created a folder called “MauticFormBundle” in my custom theme “\[customName\]/html/”. Then i put t… --- ## [Send Webhook Trigger from Campain](https://forum.mautic.org/t/send-webhook-trigger-from-campain/25597)
**Author:** [@hanselstange](https://forum.mautic.org/u/hanselstange)\ **Replies:** 9\ **Last updated:** [October 8, 2022, 3:45am UTC](https://forum.mautic.org/t/send-webhook-trigger-from-campain/25597 "2022-10-08T03:45:25Z")
Your software My Mautic version is: v4.4.3 My PHP version is: 7.4 My Database type and version is: 10.6.7-MariaDB My problem is: Send Webhook Trigger from Campain These errors are showing in the log: Último error … --- ## [How to build a mailing campaign to convert users of a free offer into customers?](https://forum.mautic.org/t/how-to-build-a-mailing-campaign-to-convert-users-of-a-free-offer-into-customers/25549)
**Author:** [@Nick\_J](https://forum.mautic.org/u/Nick_J)\ **Replies:** 4\ **Last updated:** [October 6, 2022, 12:30pm UTC](https://forum.mautic.org/t/how-to-build-a-mailing-campaign-to-convert-users-of-a-free-offer-into-customers/25549 "2022-10-06T12:30:39Z")
Hello, I’m new to Mautic and I’m trying to set up my first email sending campaigns. My site offers resources to download online, visitors can register for free but can only download part of the resources. To have acces… --- ## [Accidentaly changed main admin roles](https://forum.mautic.org/t/accidentaly-changed-main-admin-roles/25594)
**Author:** [@evanon](https://forum.mautic.org/u/evanon)\ **Replies:** 2\ **Last updated:** [October 6, 2022, 9:33am UTC](https://forum.mautic.org/t/accidentaly-changed-main-admin-roles/25594 "2022-10-06T09:33:03Z")
Your software Your problem My problem is: I,m using a self hosted Mautic version and accidentally changed the roles for the main admin(me) and now I cant access the admin roles. How can I reverse or update? --- ## [Encoded Error UTF-8](https://forum.mautic.org/t/encoded-error-utf-8/25587)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 3\ **Last updated:** [October 5, 2022, 9:28pm UTC](https://forum.mautic.org/t/encoded-error-utf-8/25587 "2022-10-05T21:28:47Z")
Your software My Mautic version is: v3.1.2 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: I am trying to upload a .csv file to a segment that I created a… --- ## [Cannot Bulk Import "Do Not Contact"](https://forum.mautic.org/t/cannot-bulk-import-do-not-contact/16027)
**Author:** [@av1dlearner](https://forum.mautic.org/u/av1dlearner)\ **Replies:** 4\ **Last updated:** [October 4, 2022, 2:24pm UTC](https://forum.mautic.org/t/cannot-bulk-import-do-not-contact/16027 "2022-10-04T14:24:08Z")
Your software My Mautic version is: v3.1.0 My PHP version is: 7.2.24-0ubuntu0.18.04.6 Your problem It seems that i’m unable to import a bulk list of do not contact, I followed this and https://martechwithme.co… --- ## [Crons throwing PDOConnection error](https://forum.mautic.org/t/crons-throwing-pdoconnection-error/17848)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 5\ **Last updated:** [October 3, 2022, 8:09am UTC](https://forum.mautic.org/t/crons-throwing-pdoconnection-error/17848 "2022-10-03T08:09:20Z")
Your software My Mautic version is: v3.2.4 My PHP version is: 7.3.26 My Database type and version is: MariaDB version 10.5.8 Your problem My problem is: running segments:update or campaigns:update PHP Fatal error:… --- ## [403 Forbidden error on WAMP](https://forum.mautic.org/t/403-forbidden-error-on-wamp/25425)
**Author:** [@mikehersee](https://forum.mautic.org/u/mikehersee)\ **Replies:** 7\ **Last updated:** [October 2, 2022, 7:01am UTC](https://forum.mautic.org/t/403-forbidden-error-on-wamp/25425 "2022-10-02T07:01:23Z")
Your software mautic 4.4.2 My PHP version is :7.4.26 - but have also tried 8.0.13 and 8.1.0 \*My MySQL version is: MySQL 5.7.36 Updating/Installing Errors \*I am: Installing installing via : windows chrome These erro… --- ## [Cannot edit tags name in 4.4.3](https://forum.mautic.org/t/cannot-edit-tags-name-in-4-4-3/25564)
**Author:** [@leonardoborlot](https://forum.mautic.org/u/leonardoborlot)\ **Replies:** 3\ **Last updated:** [October 1, 2022, 7:55pm UTC](https://forum.mautic.org/t/cannot-edit-tags-name-in-4-4-3/25564 "2022-10-01T19:55:47Z")
Mautic 4.4.3 PHP 7.4 MYSQL 8 Hi guys, before i update to 4.4.3 I was using the 4.1.2 version. In the before version, I just click on the tags options, and edit the tag name. like this image… But, when I update to … --- ## [Block Builder has no font options?](https://forum.mautic.org/t/block-builder-has-no-font-options/25552)
**Author:** [@t3ch\_l7](https://forum.mautic.org/u/t3ch_l7)\ **Replies:** 5\ **Last updated:** [September 30, 2022, 4:09pm UTC](https://forum.mautic.org/t/block-builder-has-no-font-options/25552 "2022-09-30T16:09:07Z")
Your software My Mautic version is: 4.4.3 My PHP version is: 8.0.20 My Database type and version is: MariaDB v10.6.8 Your problem My problem is: Super weird, and not finding it in the forums or Google Search… When … --- ## [How to use dynamic content in MJML emails](https://forum.mautic.org/t/how-to-use-dynamic-content-in-mjml-emails/22311)
**Author:** [@peter\_k](https://forum.mautic.org/u/peter_k)\ **Replies:** 4\ **Last updated:** [September 30, 2022, 8:34am UTC](https://forum.mautic.org/t/how-to-use-dynamic-content-in-mjml-emails/22311 "2022-09-30T08:34:59Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 Your problem Hey there, is it possible to use dynamic content in MJML emails, yet? I tried {dwc=freebie}, {dynamiccontent=freebie} and a RAW/HTML co… --- ## [Auto responder if an email already exists](https://forum.mautic.org/t/auto-responder-if-an-email-already-exists/25526)
**Author:** [@skayy](https://forum.mautic.org/u/skayy)\ **Replies:** 4\ **Last updated:** [September 29, 2022, 12:04pm UTC](https://forum.mautic.org/t/auto-responder-if-an-email-already-exists/25526 "2022-09-29T12:04:44Z")
Hi, I need an auto responder if an email already exists. can i setup something like this? I would like to send a download link to existing emails if they enter your valid email address in a form. Many thanks, Kai --- ## [Mautic .js files serving slow - can they be gzip compressed](https://forum.mautic.org/t/mautic-js-files-serving-slow-can-they-be-gzip-compressed/25528)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 29, 2022, 10:41am UTC](https://forum.mautic.org/t/mautic-js-files-serving-slow-can-they-be-gzip-compressed/25528 "2022-09-29T10:41:03Z")
Hi I am not really sure how to even ask the question in the correct way, we have a client that says that the load time on Mautu js files is slowing the site down, specifically : Mautic-form.js /form/geneerate.js?id=wha… --- ## [Viewpixel is not working 404](https://forum.mautic.org/t/viewpixel-is-not-working-404/25499)
**Author:** [@dlares22](https://forum.mautic.org/u/dlares22)\ **Replies:** 5\ **Last updated:** [September 28, 2022, 2:05pm UTC](https://forum.mautic.org/t/viewpixel-is-not-working-404/25499 "2022-09-28T14:05:27Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4 My Database type and version is: mySQL 8 Your problem The focus windows work, however I get a 404 error with viewpixel.gif My server is UBUNTU with N… --- ## [Email: Transactional vs Marketing Question](https://forum.mautic.org/t/email-transactional-vs-marketing-question/25489)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 5\ **Last updated:** [September 28, 2022, 11:07am UTC](https://forum.mautic.org/t/email-transactional-vs-marketing-question/25489 "2022-09-28T11:07:06Z")
For a periodical newsletters, should they be considered transactional or marketing? Would someone also please remind me the difference internally between the two? Thanks, --- ## [Composer Update - unable to get to marketplace](https://forum.mautic.org/t/composer-update-unable-to-get-to-marketplace/25529)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 3\ **Last updated:** [September 28, 2022, 10:37am UTC](https://forum.mautic.org/t/composer-update-unable-to-get-to-marketplace/25529 "2022-09-28T10:37:55Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 8.0.23 My Database type and version is: Ver 15.1 Distrib 10.6.7-MariaDB Your problem My problem is: I went and migrated to composer and have got everythi… --- ## [Geo Ip Maind integration error](https://forum.mautic.org/t/geo-ip-maind-integration-error/25507)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 2\ **Last updated:** [September 27, 2022, 7:21pm UTC](https://forum.mautic.org/t/geo-ip-maind-integration-error/25507 "2022-09-27T19:21:58Z")
Guys, I have this error in the GeoIP of max maind, I created an account and a key for the new version, this one with the default format first the ID and then the api key, probably everything is ok but when requesting the… --- ## [How to validate values in mautic forms (Components - Forms)?](https://forum.mautic.org/t/how-to-validate-values-in-mautic-forms-components-forms/25523)
**Author:** [@poetry](https://forum.mautic.org/u/poetry)\ **Replies:** 7\ **Last updated:** [September 27, 2022, 7:08pm UTC](https://forum.mautic.org/t/how-to-validate-values-in-mautic-forms-components-forms/25523 "2022-09-27T19:08:43Z")
Your software My PHP version is : 8.0.23 My MariaDB version is : 10.6.10-MariaDB-1:10.6.10+maria~deb11 Your question My question is : I am integrating forms into website so people can contact us. I would like to val… --- ## [Emai clickthrough rates higher than open rates](https://forum.mautic.org/t/emai-clickthrough-rates-higher-than-open-rates/19740)
**Author:** [@az1](https://forum.mautic.org/u/az1)\ **Replies:** 1\ **Last updated:** [September 27, 2022, 5:20pm UTC](https://forum.mautic.org/t/emai-clickthrough-rates-higher-than-open-rates/19740 "2022-09-27T17:20:04Z")
We use Mautic to send out emails. On mulitple emails we are seeing higher click-through rates than open rates. I’m not sure why this would happen, there is nothing fancy in the email - images, copy and links so not sure… --- ## [Mautic don\`t send emails](https://forum.mautic.org/t/mautic-don-t-send-emails/25490)
**Author:** [@igorsantos11](https://forum.mautic.org/u/igorsantos11)\ **Replies:** 9\ **Last updated:** [September 27, 2022, 2:34pm UTC](https://forum.mautic.org/t/mautic-don-t-send-emails/25490 "2022-09-27T14:34:49Z")
Your software My Mautic version is: 4.4.2 My PHP version is: PHP FPM 8.1 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 - Ubuntu 20.04 Your problem My problem is: My mautic has a record of 1.2 mi… --- ## [Error sending emails](https://forum.mautic.org/t/error-sending-emails/25498)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 3\ **Last updated:** [September 27, 2022, 1:45pm UTC](https://forum.mautic.org/t/error-sending-emails/25498 "2022-09-27T13:45:17Z")
Your software My Mautic version is:4.4.2 My PHP version is:7.4.3 My Database type and version is: Maria DB 10.3.34 Your problem My problem is: I’m sending about 180 emails in a batch, using SMTP to a google workspac… --- ## [Invalid file type "application/csv"](https://forum.mautic.org/t/invalid-file-type-application-csv/22891)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 5\ **Last updated:** [September 27, 2022, 11:42am UTC](https://forum.mautic.org/t/invalid-file-type-application-csv/22891 "2022-09-27T11:42:13Z")
Your software My Mautic version is: both 4.1.2 and 4.2 My PHP version is: 7.8 My Database type and version is: 5.7.37 Your problem My problem is: When I try to import a CSV I had this error in the UI: Invalid file… --- ## [Merge Contacts via API](https://forum.mautic.org/t/merge-contacts-via-api/25515)
**Author:** [@marc.beinder](https://forum.mautic.org/u/marc.beinder)\ **Replies:** 2\ **Last updated:** [September 27, 2022, 6:24am UTC](https://forum.mautic.org/t/merge-contacts-via-api/25515 "2022-09-27T06:24:49Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4 My Database type and version is: MySQL 8 Your problem My problem is: I’m searching for a way to merge Mautic contacts via API request. My users don’t… --- ## [500 Error on API calls](https://forum.mautic.org/t/500-error-on-api-calls/25385)
**Author:** [@DavidSchargel](https://forum.mautic.org/u/DavidSchargel)\ **Replies:** 4\ **Last updated:** [September 26, 2022, 5:33pm UTC](https://forum.mautic.org/t/500-error-on-api-calls/25385 "2022-09-26T17:33:25Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 Your problem My problem is: 9/14/2022 19:34.58.192: GET REQUEST: https://wwww.imacs.org/api/segments 9/14/2022 19:34.58.272: 500: HttpResponseProxy{H… --- ## [Dynamic content with grapeJS](https://forum.mautic.org/t/dynamic-content-with-grapejs/20714)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 11\ **Last updated:** [September 26, 2022, 3:30pm UTC](https://forum.mautic.org/t/dynamic-content-with-grapejs/20714 "2022-09-26T15:30:49Z")
Your software My Mautic version is: 3.33 Can anyone help me? I have just upgraded to v3.33 and I’m trying out the GrapeJS plugin. Can anyone tell me how i add dynamic content to emails and landing pages? In the old bui… --- ## [API call in Mautic](https://forum.mautic.org/t/api-call-in-mautic/25469)
**Author:** [@ezsaman](https://forum.mautic.org/u/ezsaman)\ **Replies:** 5\ **Last updated:** [September 24, 2022, 12:54pm UTC](https://forum.mautic.org/t/api-call-in-mautic/25469 "2022-09-24T12:54:07Z")
Hello Is it possible to call the API in journey so that we can set all its parameters ourselves and perform different actions based on the response? Also do we have the possibility to use the response of the API call? --- ## [Mautic upgrade to 4.3.1 produces 403 http error unless .htaccess security lines are removed](https://forum.mautic.org/t/mautic-upgrade-to-4-3-1-produces-403-http-error-unless-htaccess-security-lines-are-removed/24255)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 11\ **Last updated:** [September 23, 2022, 7:43am UTC](https://forum.mautic.org/t/mautic-upgrade-to-4-3-1-produces-403-http-error-unless-htaccess-security-lines-are-removed/24255 "2022-09-23T07:43:29Z")
My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete… [Previous page](https://forum.mautic.org/c/support/8.md?page=90) [Next page](https://forum.mautic.org/c/support/8.md?page=92)