# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=92 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 93 --- ## [Error 500 when importing contacts from csv file](https://forum.mautic.org/t/error-500-when-importing-contacts-from-csv-file/24876)
**Author:** [@malt](https://forum.mautic.org/u/malt)\ **Replies:** 1\ **Last updated:** [September 22, 2022, 5:47pm UTC](https://forum.mautic.org/t/error-500-when-importing-contacts-from-csv-file/24876 "2022-09-22T17:47:21Z")
When trying to import additional contacts from a csv file, I have error page 500. There is the following error in the logs: mautic.CRITICAL: Uncaught PHP Exception Symfony\\Component\\Debug\\Exception\\FatalThrowableError… --- ## [Send E-Mail too Tags](https://forum.mautic.org/t/send-e-mail-too-tags/25488)
**Author:** [@hwmail](https://forum.mautic.org/u/hwmail)\ **Replies:** 2\ **Last updated:** [September 22, 2022, 2:59pm UTC](https://forum.mautic.org/t/send-e-mail-too-tags/25488 "2022-09-22T14:59:11Z")
Your software My Mautic version is: 4.2.1 Your problem My problem is: I would like to send an email directly too tags atm I can only find a solution for segments. A workaround would be too create a campane and filter… --- ## [Zoho CRM plugin not working in 2.16.2](https://forum.mautic.org/t/zoho-crm-plugin-not-working-in-2-16-2/25452)
**Author:** [@gab75](https://forum.mautic.org/u/gab75)\ **Replies:** 2\ **Last updated:** [September 22, 2022, 2:55pm UTC](https://forum.mautic.org/t/zoho-crm-plugin-not-working-in-2-16-2/25452 "2022-09-22T14:55:48Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.3.33 My Database type and version is: Your problem My problem is: For Mautic 2.16.2, the Zoho CRM has stopped working. When we authorize, the Contacts… --- ## [How to Prevent updating a contact via form?](https://forum.mautic.org/t/how-to-prevent-updating-a-contact-via-form/25486)
**Author:** [@lukas-sander](https://forum.mautic.org/u/lukas-sander)\ **Replies:** 5\ **Last updated:** [September 22, 2022, 2:24pm UTC](https://forum.mautic.org/t/how-to-prevent-updating-a-contact-via-form/25486 "2022-09-22T14:24:59Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4.30 My Database type and version is: mysql 8.0.30 Your problem My problem is: I tried creating a form that saves the submitted data into a contact. Th… --- ## [Contact Page (Contact Created at Colum)](https://forum.mautic.org/t/contact-page-contact-created-at-colum/25483)
**Author:** [@hwmail](https://forum.mautic.org/u/hwmail)\ **Replies:** 3\ **Last updated:** [September 22, 2022, 2:15pm UTC](https://forum.mautic.org/t/contact-page-contact-created-at-colum/25483 "2022-09-22T14:15:16Z")
Your software My Mautic version is: 4.2.1 My Question Is it possible to add a new Columen at the Contacts Dashboard, I would like to display the “Contated Create Date” there. Thank you. --- ## [Working NGINX Configuration for Mautic 4 on Plesk](https://forum.mautic.org/t/working-nginx-configuration-for-mautic-4-on-plesk/25476)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 0\ **Last updated:** [September 22, 2022, 6:29am UTC](https://forum.mautic.org/t/working-nginx-configuration-for-mautic-4-on-plesk/25476 "2022-09-22T06:29:04Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 8.0.23 My Database type and version is: MariaDB 10.4.26 I just wanted to share my configuration with anyone looking to run Mautic 4 on Plesk using NGINX fo… --- ## [How to Automatically send the Welcome Email Message to new users](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466)
**Author:** [@daudahmed](https://forum.mautic.org/u/daudahmed)\ **Replies:** 2\ **Last updated:** [September 22, 2022, 5:38am UTC](https://forum.mautic.org/t/how-to-automatically-send-the-welcome-email-message-to-new-users/25466 "2022-09-22T05:38:59Z")
Greetings Mautic Great Support! I want that when the user is added first time in my contacts and in segment then he should also receive the welcome message in their email, I also created a template for welcome message i… --- ## [Gmail SMTP timing](https://forum.mautic.org/t/gmail-smtp-timing/25472)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 0\ **Last updated:** [September 21, 2022, 9:30pm UTC](https://forum.mautic.org/t/gmail-smtp-timing/25472 "2022-09-21T21:30:00Z")
Your software My Mautic version is: 4.4.2 My PHP version is:7.4.3 My Database type and version is:10.3.34-MariaDB-0 Your problem My problem is: I recently switched to using Google Workspace for my Mautic outgoing em… --- ## [Page view events not firing on page changes through the javascript history api (e.g. window.history.pushState())](https://forum.mautic.org/t/page-view-events-not-firing-on-page-changes-through-the-javascript-history-api-e-g-window-history-pushstate/25464)
**Author:** [@isleshocky77](https://forum.mautic.org/u/isleshocky77)\ **Replies:** 0\ **Last updated:** [September 21, 2022, 2:47am UTC](https://forum.mautic.org/t/page-view-events-not-firing-on-page-changes-through-the-javascript-history-api-e-g-window-history-pushstate/25464 "2022-09-21T02:47:26Z")
Does anyone know if Mautic’s javascript client automatically fires page view events for the window.history api? I’m seeing google analytics fire off, but not Mautic. I find it strange that this isn’t talked about or req… --- ## [Wrong encoding?](https://forum.mautic.org/t/wrong-encoding/25454)
**Author:** [@wlsfh](https://forum.mautic.org/u/wlsfh)\ **Replies:** 0\ **Last updated:** [September 20, 2022, 8:50am UTC](https://forum.mautic.org/t/wrong-encoding/25454 "2022-09-20T08:50:13Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4.2 My Database type and version is: MariaDB Your problem I sent a mail campaign last night to 7350 contacts. It’s a ‘marketing’ type of campaign, usin… --- ## [Is there a clean way to manually import Contacts etc. via PhpMyAdmin?](https://forum.mautic.org/t/is-there-a-clean-way-to-manually-import-contacts-etc-via-phpmyadmin/25435)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 4\ **Last updated:** [September 19, 2022, 9:05pm UTC](https://forum.mautic.org/t/is-there-a-clean-way-to-manually-import-contacts-etc-via-phpmyadmin/25435 "2022-09-19T21:05:53Z")
Is there a clean way to manually import Contacts etc. via PhpMyAdmin when the application is broken? Your software My Mautic version is: v4.4.2 My PHP version is: 7.4.30 My Database type and version is: 10.3.36-Maria… --- ## [The send email button does not appear in my installation. What is wrong?](https://forum.mautic.org/t/the-send-email-button-does-not-appear-in-my-installation-what-is-wrong/25444)
**Author:** [@cvenezian](https://forum.mautic.org/u/cvenezian)\ **Replies:** 1\ **Last updated:** [September 19, 2022, 7:41pm UTC](https://forum.mautic.org/t/the-send-email-button-does-not-appear-in-my-installation-what-is-wrong/25444 "2022-09-19T19:41:42Z")
the send email button does not appear in my installation. What is wrong? Your software My Mautic version is: v 4.4.1 My PHP version is: 7.4.30 My Database type and version is: 10.5.16-MariaDB-cll-lve-log Your proble… --- ## [Creating a SSL Certificate for Mautic in AWS package using bitnami](https://forum.mautic.org/t/creating-a-ssl-certificate-for-mautic-in-aws-package-using-bitnami/25430)
**Author:** [@hassan.waqar](https://forum.mautic.org/u/hassan.waqar)\ **Replies:** 1\ **Last updated:** [September 19, 2022, 8:40am UTC](https://forum.mautic.org/t/creating-a-ssl-certificate-for-mautic-in-aws-package-using-bitnami/25430 "2022-09-19T08:40:35Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 7.4.30 My Database type and version is: 10.6.9-MariaDB Your problem My problem is: My install for Mautic is not secure when I browse through the subdomai… --- ## [Cron jobs issue, fresh install](https://forum.mautic.org/t/cron-jobs-issue-fresh-install/21038)
**Author:** [@mindeswx](https://forum.mautic.org/u/mindeswx)\ **Replies:** 12\ **Last updated:** [September 16, 2022, 1:51pm UTC](https://forum.mautic.org/t/cron-jobs-issue-fresh-install/21038 "2022-09-16T13:51:03Z")
Your software - v2.16.5 (that’s what it says in the right bottom corner on the dashboard) My PHP version is : 7.2.24-0ubuntu0.18.04.9 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version - mysqlnd… --- ## [Visitor not being identified?](https://forum.mautic.org/t/visitor-not-being-identified/25209)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 4\ **Last updated:** [September 16, 2022, 1:10pm UTC](https://forum.mautic.org/t/visitor-not-being-identified/25209 "2022-09-16T13:10:22Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.3 My Database type and version is: Your problem My problem is: I have a mautic tracking 2 wordpress sites. Tracking pixel via the wordpress plugin is … --- ## [Segment:Update Cron Failing Since Update](https://forum.mautic.org/t/segment-update-cron-failing-since-update/25368)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 2\ **Last updated:** [September 15, 2022, 6:07pm UTC](https://forum.mautic.org/t/segment-update-cron-failing-since-update/25368 "2022-09-15T18:07:26Z")
Your software 4.4.2 My PHP version is : 7.4.30 My MariaDB version is (delete as applicable): 10.5.10-MariaDB-1:10.5.10+maria~xenial-log Updating/Installing Errors I am (delete as applicable): Updating Upgrading/ins… --- ## [500 Internal Server Error \[MAIL ERROR\] Connection could not be established with host :stream\_socket\_client():](https://forum.mautic.org/t/500-internal-server-error-mail-error-connection-could-not-be-established-with-host-stream-socket-client/25389)
**Author:** [@yahyahassan](https://forum.mautic.org/u/yahyahassan)\ **Replies:** 0\ **Last updated:** [September 14, 2022, 9:07pm UTC](https://forum.mautic.org/t/500-internal-server-error-mail-error-connection-could-not-be-established-with-host-stream-socket-client/25389 "2022-09-14T21:07:09Z")
Your software My Mautic version is: v4.1.2 My PHP version is: 7.4.30 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: 500 Internal Server Error These errors are showing … --- ## [Using Amazon SNS for mobile push notifications](https://forum.mautic.org/t/using-amazon-sns-for-mobile-push-notifications/12588)
**Author:** [@quincho](https://forum.mautic.org/u/quincho)\ **Replies:** 3\ **Last updated:** [September 14, 2022, 10:06am UTC](https://forum.mautic.org/t/using-amazon-sns-for-mobile-push-notifications/12588 "2022-09-14T10:06:35Z")
--- ## [Help! Mautic unusable - Contact data scrambled](https://forum.mautic.org/t/help-mautic-unusable-contact-data-scrambled/25158)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 15\ **Last updated:** [September 13, 2022, 5:49pm UTC](https://forum.mautic.org/t/help-mautic-unusable-contact-data-scrambled/25158 "2022-09-13T17:49:05Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.30 My Database type and version is: mysql 8.0.30 My problem is: Contact data is all scrambled and has rendered Mautic instance unusable. Contacts’ nam… --- ## [Download Asset No Longer Working In Form](https://forum.mautic.org/t/download-asset-no-longer-working-in-form/9149)
**Author:** [@jimmy](https://forum.mautic.org/u/jimmy)\ **Replies:** 4\ **Last updated:** [September 13, 2022, 1:30pm UTC](https://forum.mautic.org/t/download-asset-no-longer-working-in-form/9149 "2022-09-13T13:30:51Z")
I’ve got a standalone form designed to deliver an asset, when hitting the submit button it will complete other actions but not trigger the asset for download. This was working before the last update so I’m not sure … --- ## [How to switch to Composer - In cPanel Install (Currently)](https://forum.mautic.org/t/how-to-switch-to-composer-in-cpanel-install-currently/25345)
**Author:** [@astoundservices](https://forum.mautic.org/u/astoundservices)\ **Replies:** 5\ **Last updated:** [September 13, 2022, 2:47am UTC](https://forum.mautic.org/t/how-to-switch-to-composer-in-cpanel-install-currently/25345 "2022-09-13T02:47:41Z")
I’m trying to change Mautic to a composer-based installation so that I can prepare for their upgrade to Mautic 5 and to use their new marketplace feature. The documentation is here: https://docs.mautic.org/en/setup/switc… --- ## [Errors after running schema:update - foreign key constraint](https://forum.mautic.org/t/errors-after-running-schema-update-foreign-key-constraint/25286)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 16\ **Last updated:** [September 12, 2022, 11:45am UTC](https://forum.mautic.org/t/errors-after-running-schema-update-foreign-key-constraint/25286 "2022-09-12T11:45:10Z")
When I run php bin/console doctrine:schema:update --force, I get the following error messages: In AbstractMySQLDriver.php line 128: An exception occurred while executing 'ALTER TABLE oauth2\_clients CHANGE id id INT U… --- ## [The folder var/cache/prod change file owner](https://forum.mautic.org/t/the-folder-var-cache-prod-change-file-owner/25354)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 1\ **Last updated:** [September 11, 2022, 8:15pm UTC](https://forum.mautic.org/t/the-folder-var-cache-prod-change-file-owner/25354 "2022-09-11T20:15:59Z")
Your software My Mautic version is: 4.4.2 My PHP version is: 8 My Database type and version is: 10.3.29-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: the folder var/cache/prod change file owner. I have to fix… --- ## [“Record UTM tags” action in forms only works if tracking code is present?](https://forum.mautic.org/t/record-utm-tags-action-in-forms-only-works-if-tracking-code-is-present/25352)
**Author:** [@cesarcimborrio5](https://forum.mautic.org/u/cesarcimborrio5)\ **Replies:** 0\ **Last updated:** [September 10, 2022, 5:05pm UTC](https://forum.mautic.org/t/record-utm-tags-action-in-forms-only-works-if-tracking-code-is-present/25352 "2022-09-10T17:05:14Z")
My Mautic version is: 4.4.2 (bitnami AWS AMI) My PHP version is: PHP Version 7.4.30 My Database type and version is: 10.6.9-MariaDB Does “Record UTM tags” action in forms need tracking code to work? I have a form in … --- ## [Can't pre-fill form fields with procedure described in Mautic documentation](https://forum.mautic.org/t/cant-pre-fill-form-fields-with-procedure-described-in-mautic-documentation/10919)
**Author:** [@alban](https://forum.mautic.org/u/alban)\ **Replies:** 25\ **Last updated:** [September 10, 2022, 11:28am UTC](https://forum.mautic.org/t/cant-pre-fill-form-fields-with-procedure-described-in-mautic-documentation/10919 "2022-09-10T11:28:06Z")
Your software My Mautic version is: 2.14.2 My PHP version is: Your problem My problem is: I have an email, that embeds a link to a page on my Wordpress website. I have a Mautic form of this page. It’s been integrate… --- ## [Error installing mautic in step 2, site offline](https://forum.mautic.org/t/error-installing-mautic-in-step-2-site-offline/25342)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 1\ **Last updated:** [September 9, 2022, 12:01am UTC](https://forum.mautic.org/t/error-installing-mautic-in-step-2-site-offline/25342 "2022-09-09T00:01:03Z")
Your software Apache2.4, system centos7 , server VPS Contabo. My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 8 Updating/Installing Errors I am (delete as applicable): Installing / U… --- ## [Install via composer - cloudpanel - headaches](https://forum.mautic.org/t/install-via-composer-cloudpanel-headaches/25176)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 8\ **Last updated:** [September 8, 2022, 5:01am UTC](https://forum.mautic.org/t/install-via-composer-cloudpanel-headaches/25176 "2022-09-08T05:01:31Z")
Can I get some feedback on the best method from the brain trust I want to install Mautic via a CP - tested out a few and settled on cloudpanel Need to down step from 8.1 php to 8.0 Done Installing mautic via compose… --- ## [Monitored Inbox Assistance](https://forum.mautic.org/t/monitored-inbox-assistance/25327)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 7, 2022, 10:39pm UTC](https://forum.mautic.org/t/monitored-inbox-assistance/25327 "2022-09-07T22:39:59Z")
Hi I was wondering if someone could maybe give me an explanation on how exactly this feature of Mautic works. Years ago I had it working to fetch bounces, however I think and hope to believe it has evolved since then, … --- ## [Some problems with version 4.4.1](https://forum.mautic.org/t/some-problems-with-version-4-4-1/25216)
**Author:** [@cesarcimborrio5](https://forum.mautic.org/u/cesarcimborrio5)\ **Replies:** 8\ **Last updated:** [September 7, 2022, 7:30am UTC](https://forum.mautic.org/t/some-problems-with-version-4-4-1/25216 "2022-09-07T07:30:45Z")
My Mautic version is: 4.4.1 My PHP version is: PHP Version 7.4.30 My Database type and version is: 10.6.8-MariaDB Hi, I am trying to use URL parameters to populate fields in forms, but it is not working. I tried doi… --- ## [New Install - 500 err. on adding plugins / using basic http auth](https://forum.mautic.org/t/new-install-500-err-on-adding-plugins-using-basic-http-auth/25166)
**Author:** [@TheUltimate221144](https://forum.mautic.org/u/TheUltimate221144)\ **Replies:** 6\ **Last updated:** [September 6, 2022, 3:28pm UTC](https://forum.mautic.org/t/new-install-500-err-on-adding-plugins-using-basic-http-auth/25166 "2022-09-06T15:28:53Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0 My Database type and version is: Mysql 8 Your problem My problem is: When trying to connect Zapier as a Mautic plugin via HTTP basic auth I get a 500… [Previous page](https://forum.mautic.org/c/support/8.md?page=91) [Next page](https://forum.mautic.org/c/support/8.md?page=93)