# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=93 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 94 --- ## [What triggers the Salesforce Plugin to sync?](https://forum.mautic.org/t/what-triggers-the-salesforce-plugin-to-sync/24973)
**Author:** [@nydamon](https://forum.mautic.org/u/nydamon)\ **Replies:** 3\ **Last updated:** [September 6, 2022, 1:38pm UTC](https://forum.mautic.org/t/what-triggers-the-salesforce-plugin-to-sync/24973 "2022-09-06T13:38:16Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.28 My Database type and version is:10.4.21-MariaDB-log Your problem We are using the Salesforce plugin to pull information from SFDC to Mautic (not push… --- ## [Custom Fields defaultValue - UI default only?](https://forum.mautic.org/t/custom-fields-defaultvalue-ui-default-only/25319)
**Author:** [@iamjrock](https://forum.mautic.org/u/iamjrock)\ **Replies:** 0\ **Last updated:** [September 6, 2022, 1:23pm UTC](https://forum.mautic.org/t/custom-fields-defaultvalue-ui-default-only/25319 "2022-09-06T13:23:52Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4…x My Database type and version is: Mysql 8.x Your problem Custom Fields have a “Default value” property (defaultValue in the REST API). Is the defaul… --- ## [REST API New Role: Is there a central list of of rawPermissions combinations?](https://forum.mautic.org/t/rest-api-new-role-is-there-a-central-list-of-of-rawpermissions-combinations/25287)
**Author:** [@iamjrock](https://forum.mautic.org/u/iamjrock)\ **Replies:** 6\ **Last updated:** [September 6, 2022, 1:08pm UTC](https://forum.mautic.org/t/rest-api-new-role-is-there-a-central-list-of-of-rawpermissions-combinations/25287 "2022-09-06T13:08:16Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0.x My Database type and version is: Mysql 8.x Your problem Hi Mautic community! When creating new roles using the REST API endpoint /api/roles/new we … --- ## [500 internal server error in webook campaign](https://forum.mautic.org/t/500-internal-server-error-in-webook-campaign/25308)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 4\ **Last updated:** [September 6, 2022, 12:32pm UTC](https://forum.mautic.org/t/500-internal-server-error-in-webook-campaign/25308 "2022-09-06T12:32:09Z")
Your software My Mautic version is: 4.4.2 My PHP version is:8 My Database type and version is: Your problem My problem is: 500 internal server when i want to make webhook campaign i tried to clear the cache but sti… --- ## [/form/generate.js?id=1 not show form](https://forum.mautic.org/t/form-generate-js-id-1-not-show-form/23909)
**Author:** [@zaharovrd](https://forum.mautic.org/u/zaharovrd)\ **Replies:** 21\ **Last updated:** [September 6, 2022, 12:21pm UTC](https://forum.mautic.org/t/form-generate-js-id-1-not-show-form/23909 "2022-09-06T12:21:20Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4 My Database type and version is: Nginx Your problem My problem is: i try generate form from but /form/generate.js?id=1 not show These errors are… --- ## [Background import do not work in mautic](https://forum.mautic.org/t/background-import-do-not-work-in-mautic/24867)
**Author:** [@rajupml](https://forum.mautic.org/u/rajupml)\ **Replies:** 5\ **Last updated:** [September 6, 2022, 8:19am UTC](https://forum.mautic.org/t/background-import-do-not-work-in-mautic/24867 "2022-09-06T08:19:29Z")
Your softwareMautic-3.3.3 My PHP version is : php7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/… --- ## [Segment with URL visited and regexp don't filter](https://forum.mautic.org/t/segment-with-url-visited-and-regexp-dont-filter/25300)
**Author:** [@clarac](https://forum.mautic.org/u/clarac)\ **Replies:** 4\ **Last updated:** [September 6, 2022, 7:43am UTC](https://forum.mautic.org/t/segment-with-url-visited-and-regexp-dont-filter/25300 "2022-09-06T07:43:16Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 Your problem My problem is: I make a segment with a filter. I use “URL visited” as field with “regexp” as filter. I want to know where the differe… --- ## [Problems creating Landing pages and emails](https://forum.mautic.org/t/problems-creating-landing-pages-and-emails/25247)
**Author:** [@cesarcimborrio5](https://forum.mautic.org/u/cesarcimborrio5)\ **Replies:** 3\ **Last updated:** [September 4, 2022, 6:55pm UTC](https://forum.mautic.org/t/problems-creating-landing-pages-and-emails/25247 "2022-09-04T18:55:46Z")
My Mautic version is: 4.4.1 My PHP version is: PHP Version 7.4.30 My Database type and version is: 10.6.8-MariaDB Hi, Two more problems with Mautic 4.4.1: When trying to create an email, selecting one template and … --- ## [My Mautic get crazy: send emails random to all people](https://forum.mautic.org/t/my-mautic-get-crazy-send-emails-random-to-all-people/25271)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 2\ **Last updated:** [September 4, 2022, 2:48am UTC](https://forum.mautic.org/t/my-mautic-get-crazy-send-emails-random-to-all-people/25271 "2022-09-04T02:48:43Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7,4 These errors are showing in the log: No one Steps I have tried to fix the problem: Change API Amazon SES Problem: Hello. I upgraded a few days ago t… --- ## [Prevent unsubscribe from one campaign (or resubscribe through action)](https://forum.mautic.org/t/prevent-unsubscribe-from-one-campaign-or-resubscribe-through-action/25270)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [September 3, 2022, 6:59pm UTC](https://forum.mautic.org/t/prevent-unsubscribe-from-one-campaign-or-resubscribe-through-action/25270 "2022-09-03T18:59:25Z")
Your software My Mautic version is: Latest My PHP version is: 7.4 My Database type and version is: MySQL 5.6 My client sends LOTS of segment and campaign emails. Very little is standard about their email flow. For th… --- ## [Wrong scheduling times possibly related to outdated DST info](https://forum.mautic.org/t/wrong-scheduling-times-possibly-related-to-outdated-dst-info/21686)
**Author:** [@nunks](https://forum.mautic.org/u/nunks)\ **Replies:** 2\ **Last updated:** [September 3, 2022, 1:45pm UTC](https://forum.mautic.org/t/wrong-scheduling-times-possibly-related-to-outdated-dst-info/21686 "2022-09-03T13:45:47Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.11 My Database type and version is: MariaDB 10.5.12 Your problem My problem is I live in the “America/Sao Paulo” timezone, and Mautic is sending email… --- ## [Critical upgrade error](https://forum.mautic.org/t/critical-upgrade-error/25220)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 11\ **Last updated:** [September 2, 2022, 8:48pm UTC](https://forum.mautic.org/t/critical-upgrade-error/25220 "2022-09-02T20:48:08Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.3 My Database type and version is: Maria DB 10.3.34 Your problem My problem is: I was having an issue upgrading with composer, so I decided to create … --- ## [What is the syntax of "search" and "where" in PHP API?](https://forum.mautic.org/t/what-is-the-syntax-of-search-and-where-in-php-api/19913)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 1\ **Last updated:** [September 2, 2022, 12:45pm UTC](https://forum.mautic.org/t/what-is-the-syntax-of-search-and-where-in-php-api/19913 "2022-09-02T12:45:02Z")
I’ve missing deeper explanation and more examples when it comes up to filter out something using the PHP API. What is the right syntax? What is possible to do here? https://developer.mautic.org/#list-contacts Could it … --- ## [Protecting Mautic against DDOS?](https://forum.mautic.org/t/protecting-mautic-against-ddos/25263)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 8\ **Last updated:** [September 2, 2022, 12:17pm UTC](https://forum.mautic.org/t/protecting-mautic-against-ddos/25263 "2022-09-02T12:17:25Z")
Hi I was wondering if anyone has any creative ways to protect Mautic server against DDOS ? We looked at using Cloudflare but using nginx it seems to not work properly. Does anyone know if we use Apache2 it would be ea… --- ## [Mailer is Owner - Dynamic Reply To Address](https://forum.mautic.org/t/mailer-is-owner-dynamic-reply-to-address/25245)
**Author:** [@pav03](https://forum.mautic.org/u/pav03)\ **Replies:** 4\ **Last updated:** [September 2, 2022, 11:48am UTC](https://forum.mautic.org/t/mailer-is-owner-dynamic-reply-to-address/25245 "2022-09-02T11:48:13Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.30 Your problem When using Mailer is Owner on a segment email, the email is received from the correct contact owner. However, when you hit reply, the s… --- ## [Installing reCAPTCHA plugin but getting error "There is no table with name 'asdq3\_mautic.leads' in the schema."](https://forum.mautic.org/t/installing-recaptcha-plugin-but-getting-error-there-is-no-table-with-name-asdq3-mautic-leads-in-the-schema/25257)
**Author:** [@abdulwahab](https://forum.mautic.org/u/abdulwahab)\ **Replies:** 0\ **Last updated:** [September 1, 2022, 10:18am UTC](https://forum.mautic.org/t/installing-recaptcha-plugin-but-getting-error-there-is-no-table-with-name-asdq3-mautic-leads-in-the-schema/25257 "2022-09-01T10:18:08Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.28 My Database type and version is: 10.2.39-MariaDB Your problem My problem is: When I try to install plugin named " mautic-recaptcha". I uploaded it … --- ## [Load global css and javascript files](https://forum.mautic.org/t/load-global-css-and-javascript-files/25254)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 0\ **Last updated:** [September 1, 2022, 3:47am UTC](https://forum.mautic.org/t/load-global-css-and-javascript-files/25254 "2022-09-01T03:47:46Z")
Hey guys hope you are doing well, I am looking to change some stuff on the mautic design and on the campaign section. I am trying to find a way to load globaly css and javascript file that will load on top of every pag… --- ## [Account Profile image option not showing](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194)
**Author:** [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Replies:** 17\ **Last updated:** [August 31, 2022, 5:24pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194 "2022-08-31T17:24:14Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0.22 (8) My Database type and version is:10.3.36-MariaDB (show inpublic\_html/wp-includes : wp\_version = '6.0.1) Your problem My problem is: Accoun… --- ## [Asset Download tracking not showing in contact history](https://forum.mautic.org/t/asset-download-tracking-not-showing-in-contact-history/14522)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 3\ **Last updated:** [August 31, 2022, 1:50pm UTC](https://forum.mautic.org/t/asset-download-tracking-not-showing-in-contact-history/14522 "2022-08-31T13:50:21Z")
My Mautic version is: 2.16.2 My PHP version is: 7.0 My problem is: A site visitor completes a opt in form so they go from an anonymous IP to a name. On the page they are redirected to after form submission there is a b… --- ## [Salesforce plugin: mandatory Lead fields even when Leads is not selected as Object to pull contacts from](https://forum.mautic.org/t/salesforce-plugin-mandatory-lead-fields-even-when-leads-is-not-selected-as-object-to-pull-contacts-from/25242)
**Author:** [@stgoos](https://forum.mautic.org/u/stgoos)\ **Replies:** 0\ **Last updated:** [August 31, 2022, 12:57pm UTC](https://forum.mautic.org/t/salesforce-plugin-mandatory-lead-fields-even-when-leads-is-not-selected-as-object-to-pull-contacts-from/25242 "2022-08-31T12:57:24Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0.30-0ubuntu0.20.04.2 Your problem My problem is: I’ve activated the Salesforce plugin and connected it suc… --- ## [Error when exporting Stripo-Templates to Mautic](https://forum.mautic.org/t/error-when-exporting-stripo-templates-to-mautic/25225)
**Author:** [@aichhoernchen](https://forum.mautic.org/u/aichhoernchen)\ **Replies:** 1\ **Last updated:** [August 31, 2022, 12:21pm UTC](https://forum.mautic.org/t/error-when-exporting-stripo-templates-to-mautic/25225 "2022-08-31T12:21:27Z")
My Mautic version is: 4.2.0 My PHP version is: 7.4 FPM My Database type and version is: mySQL I build my emails with https://stripo.email/ and export them to Mautic through Stripo’s export functionality. This has work… --- ## [Campaign Problem - Events Doesn't Work](https://forum.mautic.org/t/campaign-problem-events-doesnt-work/25226)
**Author:** [@sterlingbosh](https://forum.mautic.org/u/sterlingbosh)\ **Replies:** 4\ **Last updated:** [August 31, 2022, 8:48am UTC](https://forum.mautic.org/t/campaign-problem-events-doesnt-work/25226 "2022-08-31T08:48:42Z")
PHP Version 7.4.30 I am having problem with the campaign. I set up everthing but when I test the events doesn’t work. I don’t now what to do anymore. I don’t receive the e-mail after I fill the form - as I set up on the… --- ## [Send email error RFC 2822](https://forum.mautic.org/t/send-email-error-rfc-2822/20968)
**Author:** [@jardutra](https://forum.mautic.org/u/jardutra)\ **Replies:** 3\ **Last updated:** [August 31, 2022, 7:56am UTC](https://forum.mautic.org/t/send-email-error-rfc-2822/20968 "2022-08-31T07:56:17Z")
Your software My Mautic version is: 4.0 My PHP version is: 7.4.23 My Database type and version is: 5.7.23-23 Your problem My problem is: These errors are showing in the log: \[2021-09-23 02:27:44\] mautic.CRITICAL: … --- ## [Sync Hubspot / Mautic related companies not syncing after update](https://forum.mautic.org/t/sync-hubspot-mautic-related-companies-not-syncing-after-update/24809)
**Author:** [@bunce69](https://forum.mautic.org/u/bunce69)\ **Replies:** 1\ **Last updated:** [August 29, 2022, 9:44pm UTC](https://forum.mautic.org/t/sync-hubspot-mautic-related-companies-not-syncing-after-update/24809 "2022-08-29T21:44:47Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.30 My Database type and version is: 8.0.29 Your problem My problem is: I have problems with my sync Hubspot / Mautic. I have related contacts to som… --- ## [Why do our emails end up in products category of Gmail?](https://forum.mautic.org/t/why-do-our-emails-end-up-in-products-category-of-gmail/17387)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 7\ **Last updated:** [August 29, 2022, 1:37pm UTC](https://forum.mautic.org/t/why-do-our-emails-end-up-in-products-category-of-gmail/17387 "2022-08-29T13:37:11Z")
Good day. Is there a way to specify that our email is not a product email but a video / social media notification? Or even better, can we specify that it is a regular email so that it does not end up in the wrong catego… --- ## [\[cronjob: report scheduler\] issue with report not sending daily or weekly](https://forum.mautic.org/t/cronjob-report-scheduler-issue-with-report-not-sending-daily-or-weekly/25212)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 0\ **Last updated:** [August 29, 2022, 12:21pm UTC](https://forum.mautic.org/t/cronjob-report-scheduler-issue-with-report-not-sending-daily-or-weekly/25212 "2022-08-29T12:21:15Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 My Database type and version is: 10.2.44-MariaDB-1:10.2.44+maria~bionic-log Your problem We have several reports to go out daily/weekly. Our cronj… --- ## [Error trying to update Mautic 4.4.1](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149)
**Author:** [@melizamogollon](https://forum.mautic.org/u/melizamogollon)\ **Replies:** 8\ **Last updated:** [August 29, 2022, 12:27pm UTC](https://forum.mautic.org/t/error-trying-to-update-mautic-4-4-1/25149 "2022-08-29T12:27:28Z")
Hello, can someone tell me how this error is resolved when installing the Mautic 4.4.1 update. I urgently need to fix it, I’ve been working on it for days (if not weeks) and the same thing keeps coming out. I currently h… --- ## [SMTP timeout while imap is working](https://forum.mautic.org/t/smtp-timeout-while-imap-is-working/25207)
**Author:** [@sdoering](https://forum.mautic.org/u/sdoering)\ **Replies:** 1\ **Last updated:** [August 29, 2022, 8:31am UTC](https://forum.mautic.org/t/smtp-timeout-while-imap-is-working/25207 "2022-08-29T08:31:36Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.30 My Database type and version is: mysql Ver 15.1 Distrib 10.3.22-MariaDB, for Linux (x86\_64) using readline 5.1 Your problem My problem is: I am tr… --- ## [Authorization with oAuth2 and Postman didn't work](https://forum.mautic.org/t/authorization-with-oauth2-and-postman-didnt-work/14674)
**Author:** [@nicolabisio](https://forum.mautic.org/u/nicolabisio)\ **Replies:** 2\ **Last updated:** [August 26, 2022, 11:01am UTC](https://forum.mautic.org/t/authorization-with-oauth2-and-postman-didnt-work/14674 "2022-08-26T11:01:26Z")
Your software My Mautic version is: v2.16.2 My PHP version is: PHP 7.3 Your problem My problem is: I’m using Postman to test some API endpoints and I’m able to connect with Basic Authentication, but I’d like to impro… --- ## [Bounced emails not reflected in report](https://forum.mautic.org/t/bounced-emails-not-reflected-in-report/24592)
**Author:** [@jknam](https://forum.mautic.org/u/jknam)\ **Replies:** 4\ **Last updated:** [August 25, 2022, 10:20pm UTC](https://forum.mautic.org/t/bounced-emails-not-reflected-in-report/24592 "2022-08-25T22:20:46Z")
Your software My Mautic version is: My PHP version is: 7.4.30 My Database type and version is: mysql 8.0.29 Your problem My problem is: I have configured Bounce management as specified in this document. Specificall… [Previous page](https://forum.mautic.org/c/support/8.md?page=92) [Next page](https://forum.mautic.org/c/support/8.md?page=94)