# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=94 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 95 --- ## [Relative date formats - everything's a day late!](https://forum.mautic.org/t/relative-date-formats-everythings-a-day-late/25180)
**Author:** [@jlbs](https://forum.mautic.org/u/jlbs)\ **Replies:** 0\ **Last updated:** [August 25, 2022, 9:10am UTC](https://forum.mautic.org/t/relative-date-formats-everythings-a-day-late/25180 "2022-08-25T09:10:33Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.30 My Database type and version is: 10.5.17-MariaDB-1:10.5.17+maria~ubu2004 Your problem My problem is: When using relative date formats in segment fi… --- ## [RENAME INDEX IDX\_SEARCH](https://forum.mautic.org/t/rename-index-idx-search/25174)
**Author:** [@llittlecharlie](https://forum.mautic.org/u/llittlecharlie)\ **Replies:** 0\ **Last updated:** [August 25, 2022, 4:02am UTC](https://forum.mautic.org/t/rename-index-idx-search/25174 "2022-08-25T04:02:49Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.3.36-MariaDB Updating/Installing Errors I am Updating Upgrading via : Command Line These errors are showing in the instal… --- ## [Mautic for WordPress Core and WooCommerce Question](https://forum.mautic.org/t/mautic-for-wordpress-core-and-woocommerce-question/25130)
**Author:** [@montie88](https://forum.mautic.org/u/montie88)\ **Replies:** 12\ **Last updated:** [August 24, 2022, 9:42am UTC](https://forum.mautic.org/t/mautic-for-wordpress-core-and-woocommerce-question/25130 "2022-08-24T09:42:16Z")
Hello. I want to use Mautic for WordPress core for sales funnels and lead magnets NOT associated with WooCommerce. I also want to use Mautic for WooCommerce for some of the same people with WP core accounts in addition… --- ## [Upgrading with composer](https://forum.mautic.org/t/upgrading-with-composer/24949)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 10\ **Last updated:** [August 24, 2022, 7:35am UTC](https://forum.mautic.org/t/upgrading-with-composer/24949 "2022-08-24T07:35:21Z")
Your software My Mautic version is:4.4.0 My PHP version is: 7.4.30 My Database type and version is: MariaDB 10.3.34 Your problem My problem is: Newbie question - my apologies. I did a fresh install of Mautic about a… --- ## [API Call to get only lead id](https://forum.mautic.org/t/api-call-to-get-only-lead-id/25132)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 6\ **Last updated:** [August 23, 2022, 8:40pm UTC](https://forum.mautic.org/t/api-call-to-get-only-lead-id/25132 "2022-08-23T20:40:45Z")
Hi, I am trying to see if I can just get the lead ID returned through an API call. I know that /api/contacs with search on email will give me the entire payload for a certain lead, however all I want is the lead ID. I… --- ## [Postprocessing emails from url](https://forum.mautic.org/t/postprocessing-emails-from-url/25126)
**Author:** [@elerion](https://forum.mautic.org/u/elerion)\ **Replies:** 4\ **Last updated:** [August 23, 2022, 1:53pm UTC](https://forum.mautic.org/t/postprocessing-emails-from-url/25126 "2022-08-23T13:53:43Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 8.0 My Database type and version is: MariaDB Your problem My problem is: I started using url tracking, but forgot to set “publicly updatable” flag to need… --- ## [Problems with geolocation](https://forum.mautic.org/t/problems-with-geolocation/25136)
**Author:** [@davidcynthia7](https://forum.mautic.org/u/davidcynthia7)\ **Replies:** 2\ **Last updated:** [August 23, 2022, 11:15am UTC](https://forum.mautic.org/t/problems-with-geolocation/25136 "2022-08-23T11:15:07Z")
In Mautic we have sent campaigns to different companies in the past we got the clicks from their locations. But the problem is we get the same geographical location (China) for different companies and with the same Chin… --- ## [Custom Field Name in Email](https://forum.mautic.org/t/custom-field-name-in-email/20625)
**Author:** [@niralmodi](https://forum.mautic.org/u/niralmodi)\ **Replies:** 7\ **Last updated:** [August 22, 2022, 11:21am UTC](https://forum.mautic.org/t/custom-field-name-in-email/20625 "2022-08-22T11:21:54Z")
Your software My Mautic version is:3.3 My PHP version is: 7.4.22 Your problem My problem is: i have a site which has 50 courses which we have set up as custom fields. Our use case is that when a user enrolls in a sp… --- ## [SMTP created from cyberpanel cannot connect to mautic](https://forum.mautic.org/t/smtp-created-from-cyberpanel-cannot-connect-to-mautic/25104)
**Author:** [@clearhonor](https://forum.mautic.org/u/clearhonor)\ **Replies:** 0\ **Last updated:** [August 20, 2022, 12:00pm UTC](https://forum.mautic.org/t/smtp-created-from-cyberpanel-cannot-connect-to-mautic/25104 "2022-08-20T12:00:59Z")
Hello everyone, I have a small problem with mautic and wondered what am I doing wrong. First of all I apologize for my lack of knowledge in the domain, I am kind of a self-taught and will try my best to explain and use … --- ## [Assets automatically download when viewing a contact](https://forum.mautic.org/t/assets-automatically-download-when-viewing-a-contact/8249)
**Author:** [@dellabella](https://forum.mautic.org/u/dellabella)\ **Replies:** 3\ **Last updated:** [August 19, 2022, 1:47pm UTC](https://forum.mautic.org/t/assets-automatically-download-when-viewing-a-contact/8249 "2022-08-19T13:47:13Z")
I need help please. When viewing a contact within mautic - all the assets that the contact has downloaded in the past - starts to automatically download when you view that contact. This causes so many issues. Just when… --- ## [Anyone have a good method for notifying someone if segments stop building?](https://forum.mautic.org/t/anyone-have-a-good-method-for-notifying-someone-if-segments-stop-building/25086)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 3\ **Last updated:** [August 19, 2022, 11:28am UTC](https://forum.mautic.org/t/anyone-have-a-good-method-for-notifying-someone-if-segments-stop-building/25086 "2022-08-19T11:28:01Z")
Your software My Mautic version is: 4.X My PHP version is: 7.4 My Database type and version is: N/A We have been experiencing issues with segment filters losing values after minor point upgrades. This stops the cron … --- ## [Can't upgrade 4.3.1\>4.4 by composer](https://forum.mautic.org/t/cant-upgrade-4-3-1-4-4-by-composer/24655)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [August 19, 2022, 12:55am UTC](https://forum.mautic.org/t/cant-upgrade-4-3-1-4-4-by-composer/24655 "2022-08-19T00:55:24Z")
Mautic 4.3.1 php 7.4.30 MariaDB 10.4.25 after running composer up and update packets, delete cache nothing changes. Still after login to mautic I see old version 4.3.1 and information about new 4.4 available. Any su… --- ## [Emails send out - but the campaigns are stuck in pending](https://forum.mautic.org/t/emails-send-out-but-the-campaigns-are-stuck-in-pending/25049)
**Author:** [@rndom301](https://forum.mautic.org/u/rndom301)\ **Replies:** 7\ **Last updated:** [August 18, 2022, 11:59am UTC](https://forum.mautic.org/t/emails-send-out-but-the-campaigns-are-stuck-in-pending/25049 "2022-08-18T11:59:18Z")
i have a campaign that sends out emails successfully. when i look at the channels section, i can see that the emails were all sent. when i look at the spool, it’s empty. most importantly, i can see the emails sent in … --- ## [Copy Mautic to other location](https://forum.mautic.org/t/copy-mautic-to-other-location/24980)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 5\ **Last updated:** [August 18, 2022, 7:20am UTC](https://forum.mautic.org/t/copy-mautic-to-other-location/24980 "2022-08-18T07:20:14Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4.30 My Database type and version is: 10.5.16-MariaDB Your problem My problem is: I have made a copy of my Mautic installation and moved it to a new fold… --- ## [Cannot see Contact Information after update](https://forum.mautic.org/t/cannot-see-contact-information-after-update/22761)
**Author:** [@ygorpovoa](https://forum.mautic.org/u/ygorpovoa)\ **Replies:** 9\ **Last updated:** [August 18, 2022, 4:34am UTC](https://forum.mautic.org/t/cannot-see-contact-information-after-update/22761 "2022-08-18T04:34:31Z")
Your software Mautic 4.1.2 My PHP version is : 7.4.26 My MySQL/MariaDB version is (delete as applicable): mysqlnd 7.4.26 Updating/Installing Errors I am : Updating Upgrading/installing via: Command Line These erro… --- ## [Signature Variable - System Default Being Used Instead of the Override (Advanced Settings of an Email)](https://forum.mautic.org/t/signature-variable-system-default-being-used-instead-of-the-override-advanced-settings-of-an-email/25062)
**Author:** [@pav03](https://forum.mautic.org/u/pav03)\ **Replies:** 1\ **Last updated:** [August 17, 2022, 11:49pm UTC](https://forum.mautic.org/t/signature-variable-system-default-being-used-instead-of-the-override-advanced-settings-of-an-email/25062 "2022-08-17T23:49:37Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.30 Your problem My problem is: When creating a segment email that contains the {signature} variable, the signature that is stamped in each email is th… --- ## [Access to rabbitMQ dashboard?](https://forum.mautic.org/t/access-to-rabbitmq-dashboard/25063)
**Author:** [@safireo](https://forum.mautic.org/u/safireo)\ **Replies:** 1\ **Last updated:** [August 16, 2022, 1:18pm UTC](https://forum.mautic.org/t/access-to-rabbitmq-dashboard/25063 "2022-08-16T13:18:57Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.27 My Database type and version is: mysqlnd 7.4.27 Your problem My problem is: can’t access rabbitMQ dashboard on http://myserver:15672 These errors… --- ## [Email Dynamic Content in 4.x - working for anyone?](https://forum.mautic.org/t/email-dynamic-content-in-4-x-working-for-anyone/24283)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [August 16, 2022, 10:50am UTC](https://forum.mautic.org/t/email-dynamic-content-in-4-x-working-for-anyone/24283 "2022-08-16T10:50:26Z")
Your software My Mautic version is: 4.2.1, 4.2.2, 4.3.1 My PHP version is: 7.4 Your problem My problem is: Dynamic content does not seem to be working for me in any of these versions. Not in HTML or MJML mailers. … --- ## [Newbie struggling to create emails from tempate](https://forum.mautic.org/t/newbie-struggling-to-create-emails-from-tempate/25059)
**Author:** [@davidwhite](https://forum.mautic.org/u/davidwhite)\ **Replies:** 1\ **Last updated:** [August 16, 2022, 9:01am UTC](https://forum.mautic.org/t/newbie-struggling-to-create-emails-from-tempate/25059 "2022-08-16T09:01:03Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.3 My Database type and version is: Maria DB 10.6.8 Your problem My problem is: I do not seem to have the new email template editor. These errors are… --- ## [Update - can't view contacts now](https://forum.mautic.org/t/update-cant-view-contacts-now/8402)
**Author:** [@cdelger](https://forum.mautic.org/u/cdelger)\ **Replies:** 4\ **Last updated:** [May 4, 2017, 6:04am UTC](https://forum.mautic.org/t/update-cant-view-contacts-now/8402 "2017-05-04T06:04:17Z")
hello, I applied the latest update using the upgrade script, and everything seems to be working except I am not able to view Contacts. I enabled debugging, and the following error is being generated when I clic… --- ## [Can't add additional custom fields --- Alter Table Error](https://forum.mautic.org/t/cant-add-additional-custom-fields-alter-table-error/22348)
**Author:** [@patrickeidemiller](https://forum.mautic.org/u/patrickeidemiller)\ **Replies:** 2\ **Last updated:** [August 14, 2022, 6:00pm UTC](https://forum.mautic.org/t/cant-add-additional-custom-fields-alter-table-error/22348 "2022-08-14T18:00:58Z")
Your software My Mautic version is: v4.1.1 My PHP version is: PHP Version 7.4.27 My Database type and version is: Version: 10.3.29-MariaDB-cll-lve Doctrine driver pdo\_mysql Doctrine d… --- ## [500 internal server error - installer step 3](https://forum.mautic.org/t/500-internal-server-error-installer-step-3/25048)
**Author:** [@EpicProv](https://forum.mautic.org/u/EpicProv)\ **Replies:** 1\ **Last updated:** [August 14, 2022, 10:55am UTC](https://forum.mautic.org/t/500-internal-server-error-installer-step-3/25048 "2022-08-14T10:55:25Z")
When I install mautic on my website and go to step 3 of the installer, it says " Uh oh! I think I broke it. If I do it again, please report me to the system administrator" I think it has something to do with the configu… --- ## [I cant update from 4.3.1 to 4.4.0 - Switching to Composer](https://forum.mautic.org/t/i-cant-update-from-4-3-1-to-4-4-0-switching-to-composer/24919)
**Author:** [@aibanez](https://forum.mautic.org/u/aibanez)\ **Replies:** 2\ **Last updated:** [August 13, 2022, 4:37pm UTC](https://forum.mautic.org/t/i-cant-update-from-4-3-1-to-4-4-0-switching-to-composer/24919 "2022-08-13T16:37:49Z")
Your software My PHP version is : 7.4.27 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.30-MariaDB Updating/Installing Errors I am UpdatingTrying via Web first then Command line, n… --- ## [Add Custom Google Font in Typography Dropdown in GrapesJS Builder](https://forum.mautic.org/t/add-custom-google-font-in-typography-dropdown-in-grapesjs-builder/25043)
**Author:** [@nitin.vaghela](https://forum.mautic.org/u/nitin.vaghela)\ **Replies:** 0\ **Last updated:** [August 13, 2022, 9:25am UTC](https://forum.mautic.org/t/add-custom-google-font-in-typography-dropdown-in-grapesjs-builder/25043 "2022-08-13T09:25:48Z")
I have to add a custom google font in GrapesJs Plugin. for that, I have added the google font URL in the plugin’s assets/library/js/builder.service.js file in initPage() function in the “canvas” section. and my custom f… --- ## [Error Log /mtc.js failed. (No such file or directory)](https://forum.mautic.org/t/error-log-mtc-js-failed-no-such-file-or-directory/25032)
**Author:** [@dd052](https://forum.mautic.org/u/dd052)\ **Replies:** 5\ **Last updated:** [August 12, 2022, 11:54pm UTC](https://forum.mautic.org/t/error-log-mtc-js-failed-no-such-file-or-directory/25032 "2022-08-12T23:54:36Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 My Database type and version is: MySQL8 Your problem My problem is: error appearing in log file These errors are showing in the log: 2022/08/12 17… --- ## [Mautic keep sending old segment email](https://forum.mautic.org/t/mautic-keep-sending-old-segment-email/25038)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 6\ **Last updated:** [August 12, 2022, 4:31pm UTC](https://forum.mautic.org/t/mautic-keep-sending-old-segment-email/25038 "2022-08-12T16:31:16Z")
Hey, I am not sure why but i have created scheduled segment emails. And for some reason the system keep sending it to user that joined the system after the mail was scheduled. It seems like any one who joined the subscr… --- ## [Editing PHP source question](https://forum.mautic.org/t/editing-php-source-question/25037)
**Author:** [@jobemkaar](https://forum.mautic.org/u/jobemkaar)\ **Replies:** 1\ **Last updated:** [August 12, 2022, 3:29pm UTC](https://forum.mautic.org/t/editing-php-source-question/25037 "2022-08-12T15:29:16Z")
Your software My Mautic version is: 4.1 My PHP version is: 7.4 My Database type and version is: Maria Your problem I’m poking around in app/bundles/NotificationBundle/Controller/AppCallbackController.php to see if … --- ## [CSS Code Being Moved](https://forum.mautic.org/t/css-code-being-moved/24076)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 1\ **Last updated:** [August 12, 2022, 2:06pm UTC](https://forum.mautic.org/t/css-code-being-moved/24076 "2022-08-12T14:06:12Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.28 My Database type and version is: pdo\_mysql - 5.7.32-35-log Your problem My problem is: When we’re importing HTML code that has CSS within the top … --- ## [Email Chart not showing data](https://forum.mautic.org/t/email-chart-not-showing-data/17748)
**Author:** [@robm](https://forum.mautic.org/u/robm)\ **Replies:** 1\ **Last updated:** [August 12, 2022, 2:03pm UTC](https://forum.mautic.org/t/email-chart-not-showing-data/17748 "2022-08-12T14:03:33Z")
Your software My Mautic version is: 3.2.2 My PHP version is: 7.2.34 My Database type and version is: MySql Your problem My problem is: I have sent an email to a segment. When I click into the particular email secti… --- ## [From address in reports column](https://forum.mautic.org/t/from-address-in-reports-column/17763)
**Author:** [@neha2216](https://forum.mautic.org/u/neha2216)\ **Replies:** 1\ **Last updated:** [August 12, 2022, 2:00pm UTC](https://forum.mautic.org/t/from-address-in-reports-column/17763 "2022-08-12T14:00:59Z")
Hi Guys , I am trying to build a report for analyzing my sent emails, I send emails through various email addresses, can anyone help me with how can I have from address means from which email address this email was sent… [Previous page](https://forum.mautic.org/c/support/8.md?page=93) [Next page](https://forum.mautic.org/c/support/8.md?page=95)