# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=95 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 96 --- ## [Form action -- send email -- images not sent with the email](https://forum.mautic.org/t/form-action-send-email-images-not-sent-with-the-email/19602)
**Author:** [@Warren](https://forum.mautic.org/u/Warren)\ **Replies:** 1\ **Last updated:** [August 12, 2022, 1:50pm UTC](https://forum.mautic.org/t/form-action-send-email-images-not-sent-with-the-email/19602 "2022-08-12T13:50:53Z")
Your software My Mautic version is: 3 something. Where to check? Installed this year My PHP version is: 7.3.27 My Database type and version is: ? Your problem My problem is: Created a form and a trigger action to s… --- ## [Does social monitoring work only with twitter?](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 7\ **Last updated:** [August 12, 2022, 1:46pm UTC](https://forum.mautic.org/t/does-social-monitoring-work-only-with-twitter/24918 "2022-08-12T13:46:26Z")
Your software My Mautic version is: 3.3 My PHP version is: My Database type and version is: Your problem My problem is: How is this supposed to work? Also, just wondering as I haven’t found this on the forum, is it… --- ## [Incomplete List of Channels, Missing: Text Messages, Mobile Notifications, Web Notifications](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793)
**Author:** [@entrepositive](https://forum.mautic.org/u/entrepositive)\ **Replies:** 10\ **Last updated:** [August 11, 2022, 6:00pm UTC](https://forum.mautic.org/t/incomplete-list-of-channels-missing-text-messages-mobile-notifications-web-notifications/21793 "2022-08-11T18:00:58Z")
Your software My Mautic version is: 4 (I think…recently installed within past month, not sure how to confirm this) My PHP version is: 7.4.26 My Database type and version is: 5.5.68-MariaDB Your problem My problem is… --- ## [Send raw data with "Send a webhook" campaign action](https://forum.mautic.org/t/send-raw-data-with-send-a-webhook-campaign-action/25021)
**Author:** [@Marc\_1](https://forum.mautic.org/u/Marc_1)\ **Replies:** 3\ **Last updated:** [August 11, 2022, 5:19pm UTC](https://forum.mautic.org/t/send-raw-data-with-send-a-webhook-campaign-action/25021 "2022-08-11T17:19:49Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.29 My Database type and version is: 10.4.25-MariaDB Your problem My problem is: For a certain webhook POST i need to make i need to send the data val… --- ## [Probable Bug with GrapeJS](https://forum.mautic.org/t/probable-bug-with-grapejs/25003)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 3\ **Last updated:** [August 11, 2022, 11:45am UTC](https://forum.mautic.org/t/probable-bug-with-grapejs/25003 "2022-08-11T11:45:04Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4.30 My Database type and version is: 10.5.10-MariaDB-1:10.5.10+maria~xenial-log Your problem My problem is: I have two projects running under two d… --- ## [Rate Limit for Mautic Rest API](https://forum.mautic.org/t/rate-limit-for-mautic-rest-api/24999)
**Author:** [@shrouti](https://forum.mautic.org/u/shrouti)\ **Replies:** 12\ **Last updated:** [August 11, 2022, 10:47am UTC](https://forum.mautic.org/t/rate-limit-for-mautic-rest-api/24999 "2022-08-11T10:47:22Z")
Your software My Mautic version is: Using mautic REST API, Sending data to mautic sandbox account hosted by Acquaia My PHP version is: have not downloaded mautic My Database type and version is: NA Your problem My p… --- ## [Conditional Campaign Form Not Recording Submission](https://forum.mautic.org/t/conditional-campaign-form-not-recording-submission/24865)
**Author:** [@rvrn](https://forum.mautic.org/u/rvrn)\ **Replies:** 4\ **Last updated:** [August 11, 2022, 8:58am UTC](https://forum.mautic.org/t/conditional-campaign-form-not-recording-submission/24865 "2022-08-11T08:58:31Z")
Your software My Mautic version is: v4.3.1 My PHP version is: 7.4.30 My Database type and version is: mysqli - 10.5.16-MariaDB Your problem My problem is: I have created a Campaign Form with 5 conditional Selection… --- ## [Has anyone imported Custom Objects successfully?](https://forum.mautic.org/t/has-anyone-imported-custom-objects-successfully/24934)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 7\ **Last updated:** [August 10, 2022, 10:44am UTC](https://forum.mautic.org/t/has-anyone-imported-custom-objects-successfully/24934 "2022-08-10T10:44:01Z")
Your software My Mautic version is: 4.4.0 - 4.4.1 My PHP version is: 7.4 - 8.0 My Database type and version is: 10.6.8-MariaDB-1:10.6.8+maria~bionic Your problem My problem is: I’m trying to import a custom object … --- ## [Is it possible "wait until"?](https://forum.mautic.org/t/is-it-possible-wait-until/25000)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 1\ **Last updated:** [August 9, 2022, 3:54pm UTC](https://forum.mautic.org/t/is-it-possible-wait-until/25000 "2022-08-09T15:54:18Z")
Hello, I have 4.3.1. I am coming from Active Campaign, so I am stucked. I must to send emails when people visit certain url, but before I must to ask a condition if the people have or no certain tag. If I put 1 hour t… --- ## [Can't update Mautic from V4.3.1 to V4.4.0 via composer](https://forum.mautic.org/t/cant-update-mautic-from-v4-3-1-to-v4-4-0-via-composer/24679)
**Author:** [@henry1688](https://forum.mautic.org/u/henry1688)\ **Replies:** 3\ **Last updated:** [August 9, 2022, 1:17pm UTC](https://forum.mautic.org/t/cant-update-mautic-from-v4-3-1-to-v4-4-0-via-composer/24679 "2022-08-09T13:17:28Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7.37 Updating/Installing Errors I installed Mautic with V4.3.1, and the PHP version is 7.4. Today I got a notificatio… --- ## [Newbie -Installation query error](https://forum.mautic.org/t/newbie-installation-query-error/24995)
**Author:** [@tcgalloway](https://forum.mautic.org/u/tcgalloway)\ **Replies:** 0\ **Last updated:** [August 9, 2022, 11:05am UTC](https://forum.mautic.org/t/newbie-installation-query-error/24995 "2022-08-09T11:05:16Z")
Your software \*My PHP version is 7.4 \*My MySQL/MariaDB version is MySQL/MariaDB version 10 i think Updating/Installing Errors \*I am Installing installing via : Web -control panel /Filemanager These errors are showi… --- ## [Amazon SES: test email sends, campaigns say they are sent, but nothing actually sends](https://forum.mautic.org/t/amazon-ses-test-email-sends-campaigns-say-they-are-sent-but-nothing-actually-sends/24982)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 9\ **Last updated:** [August 8, 2022, 5:38pm UTC](https://forum.mautic.org/t/amazon-ses-test-email-sends-campaigns-say-they-are-sent-but-nothing-actually-sends/24982 "2022-08-08T17:38:12Z")
Your software My Mautic version is: 3.3.3 My PHP version is: 7.3.33 My Database type and version is: MariaDb Your problem My problem is: As of about a week ago, emails stopped sending. Test email send and stats sa… --- ## [Cronjob Configuration Review - SUGGESTION](https://forum.mautic.org/t/cronjob-configuration-review-suggestion/24956)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [August 8, 2022, 3:36pm UTC](https://forum.mautic.org/t/cronjob-configuration-review-suggestion/24956 "2022-08-08T15:36:59Z")
I read and re-read the different CRONJOB configuration pages, and still am doing trial-n-errors runs to configure for optimum use. I understand that much of the Mautic cronjob settings depends on the machine and service… --- ## [Friendsofsymfony/oauth-server-bundle dev-doctrine-fix requires php ^5.5|^7.0 -\> your php version (8.0.21) does not satisfy that requirement](https://forum.mautic.org/t/friendsofsymfony-oauth-server-bundle-dev-doctrine-fix-requires-php-5-5-7-0-your-php-version-8-0-21-does-not-satisfy-that-requirement/24831)
**Author:** [@poetry](https://forum.mautic.org/u/poetry)\ **Replies:** 1\ **Last updated:** [August 7, 2022, 6:11pm UTC](https://forum.mautic.org/t/friendsofsymfony-oauth-server-bundle-dev-doctrine-fix-requires-php-5-5-7-0-your-php-version-8-0-21-does-not-satisfy-that-requirement/24831 "2022-08-07T18:11:57Z")
Your software My PHP version is : 8.0.21 My MariaDB version is: 15.1 Distrib 10.6.8-MariaDB, for debian-linux-gnu (x86\_64) Updating/Installing Errors I am : Switching to Composer Installing via : Command Line These… --- ## [Bounce / Complaint via Amazon API not working, what I may have missed?](https://forum.mautic.org/t/bounce-complaint-via-amazon-api-not-working-what-i-may-have-missed/21459)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 10\ **Last updated:** [August 7, 2022, 2:09pm UTC](https://forum.mautic.org/t/bounce-complaint-via-amazon-api-not-working-what-i-may-have-missed/21459 "2022-08-07T14:09:54Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL8 Updating/Installing Errors I am (delete as applicable): setting up bounce / complaint pipeline via Amazon API Upgradin… --- ## [How to CLEAN an OLD INSTALL](https://forum.mautic.org/t/how-to-clean-an-old-install/22325)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 2\ **Last updated:** [August 6, 2022, 7:55pm UTC](https://forum.mautic.org/t/how-to-clean-an-old-install/22325 "2022-08-06T19:55:13Z")
Your software MAUTIC 3.3.3 My PHP version is : 7.2734 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3.32-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgr… --- ## [Internal Server Error during install new plugin](https://forum.mautic.org/t/internal-server-error-during-install-new-plugin/24974)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 1\ **Last updated:** [August 6, 2022, 5:03pm UTC](https://forum.mautic.org/t/internal-server-error-during-install-new-plugin/24974 "2022-08-06T17:03:52Z")
Your software My Mautic version is:4.4.1 My PHP version is:8 My Database type and version is: Your problem My problem is: i tried to install SurgeSMSBundle-master when i remame to mauticSurgeSMSBundle an write th… --- ## [How to check if a subscriber opens ANY email?](https://forum.mautic.org/t/how-to-check-if-a-subscriber-opens-any-email/24971)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 0\ **Last updated:** [August 5, 2022, 1:40pm UTC](https://forum.mautic.org/t/how-to-check-if-a-subscriber-opens-any-email/24971 "2022-08-05T13:40:37Z")
Your software My Mautic version is: 4.0.2 My PHP version is: 7.4.30 My Database type and version is: 10.3.35-MariaDB Your problem My problem is: I’m trying to set an “engagement check campaign” and I would like to b… --- ## [Cookie (random name and random value) and GDPR](https://forum.mautic.org/t/cookie-random-name-and-random-value-and-gdpr/24967)
**Author:** [@srdjan9791](https://forum.mautic.org/u/srdjan9791)\ **Replies:** 0\ **Last updated:** [August 5, 2022, 10:24am UTC](https://forum.mautic.org/t/cookie-random-name-and-random-value-and-gdpr/24967 "2022-08-05T10:24:14Z")
Your software My Mautic version is: 4.4.1 My PHP version is: 7.4 My Database type and version is: MySQL 8.0 Your problem My problem is: My installation of Mautic is generating cookie with random name and random numb… --- ## [Disable automatic tracking from a Landing Page set as the Mautic 404 Page](https://forum.mautic.org/t/disable-automatic-tracking-from-a-landing-page-set-as-the-mautic-404-page/23143)
**Author:** [@iamjrock](https://forum.mautic.org/u/iamjrock)\ **Replies:** 4\ **Last updated:** [August 5, 2022, 5:24am UTC](https://forum.mautic.org/t/disable-automatic-tracking-from-a-landing-page-set-as-the-mautic-404-page/23143 "2022-08-05T05:24:23Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.3 My Database type and version is: MariaDB 10.6 Your problem Mautic config offers the option to select a Landing Page to render as Mautic’s 404 response… --- ## [How to stop receive Delivery Status Notification emails](https://forum.mautic.org/t/how-to-stop-receive-delivery-status-notification-emails/24718)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 6\ **Last updated:** [August 4, 2022, 5:32pm UTC](https://forum.mautic.org/t/how-to-stop-receive-delivery-status-notification-emails/24718 "2022-08-04T17:32:01Z")
Hello, I am using Mautic 4,3. I have a lot of emails of: “Delivery Status Notification (Failure)” on inbox. How to stop to receive them? It is annoying. --- ## [Too long time on sending emails](https://forum.mautic.org/t/too-long-time-on-sending-emails/24953)
**Author:** [@arcastar](https://forum.mautic.org/u/arcastar)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 9:52pm UTC](https://forum.mautic.org/t/too-long-time-on-sending-emails/24953 "2022-08-03T21:52:29Z")
Hello friends, I am using Mautic with Amazon SES with API, but I have a problem. I have 15.000 suscribers. I scheduled a email at 9 am, but it still sending emails at 12 pm. How to do to run all this faster? --- ## [Looking for feedback on errors](https://forum.mautic.org/t/looking-for-feedback-on-errors/24948)
**Author:** [@nydamon](https://forum.mautic.org/u/nydamon)\ **Replies:** 1\ **Last updated:** [August 3, 2022, 4:40pm UTC](https://forum.mautic.org/t/looking-for-feedback-on-errors/24948 "2022-08-03T16:40:37Z")
Your software My Mautic version is: 4.2 My PHP version is: 7.4.28 My Database type and version is: 10.4.21-MariaDB-log Does anyone have any feedback on the errors below? These errors are showing in the log: \[2022-0… --- ## [Form description area](https://forum.mautic.org/t/form-description-area/24940)
**Author:** [@markquest](https://forum.mautic.org/u/markquest)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 11:31am UTC](https://forum.mautic.org/t/form-description-area/24940 "2022-08-03T11:31:12Z")
I want to create a form and insert some text in the description area field, which should be saved together with the other field values in the contact’s profile. However, in my test, the content of the description area f… --- ## [Deleting old database records (from campaign\_lead\_event\_log) due to extreme database CPU usage](https://forum.mautic.org/t/deleting-old-database-records-from-campaign-lead-event-log-due-to-extreme-database-cpu-usage/24933)
**Author:** [@instamaker](https://forum.mautic.org/u/instamaker)\ **Replies:** 2\ **Last updated:** [August 2, 2022, 11:28am UTC](https://forum.mautic.org/t/deleting-old-database-records-from-campaign-lead-event-log-due-to-extreme-database-cpu-usage/24933 "2022-08-02T11:28:41Z")
Your software My Mautic version is: 3.2.0 My PHP version is: 7.3.26 My Database type and version is: MySQL v8 Your problem I posted some context here, but this is a different question. Essentially, my mautic tables … --- ## [Buttons inserted in Form "blank" are not rendered in email clients](https://forum.mautic.org/t/buttons-inserted-in-form-blank-are-not-rendered-in-email-clients/24936)
**Author:** [@gnumax](https://forum.mautic.org/u/gnumax)\ **Replies:** 0\ **Last updated:** [August 2, 2022, 10:12am UTC](https://forum.mautic.org/t/buttons-inserted-in-form-blank-are-not-rendered-in-email-clients/24936 "2022-08-02T10:12:13Z")
Mautic 4.3.1 nginx: 1.16 PHP: 7.4 MariaDB: 10.3.32 Hi, The “blank” layout of Forms, when adding buttons (Send, Subscribe, etc) when sending emails from Mautic, the button is not rendered and is shown in text mode wi… --- ## [Form Country Field - Multiselect](https://forum.mautic.org/t/form-country-field-multiselect/24935)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [August 2, 2022, 9:39am UTC](https://forum.mautic.org/t/form-country-field-multiselect/24935 "2022-08-02T09:39:38Z")
Does anyone know of a plugin or a workaround to get a multi select country field in a form ? --- ## [Can a user be in multiple segments at the same time?](https://forum.mautic.org/t/can-a-user-be-in-multiple-segments-at-the-same-time/24930)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 2\ **Last updated:** [August 1, 2022, 7:28pm UTC](https://forum.mautic.org/t/can-a-user-be-in-multiple-segments-at-the-same-time/24930 "2022-08-01T19:28:58Z")
Your software My Mautic version is: 4.4.0 Can a user be in multiple segments at the same time? Ie: If I add the contact to segment A and later on this person enters via a landing that has a form that “adds the contact… --- ## [Owner signature not going](https://forum.mautic.org/t/owner-signature-not-going/24923)
**Author:** [@manas](https://forum.mautic.org/u/manas)\ **Replies:** 6\ **Last updated:** [August 1, 2022, 6:35pm UTC](https://forum.mautic.org/t/owner-signature-not-going/24923 "2022-08-01T18:35:49Z")
When I am sending a campaign I want the signature to be of the owner but signature when I am adding is going of the default account even though I have set send email from owner as enabled Can someone please help me how … --- ## [Adding custom field and form to email and landing pages in 4.4](https://forum.mautic.org/t/adding-custom-field-and-form-to-email-and-landing-pages-in-4-4/24875)
**Author:** [@manas](https://forum.mautic.org/u/manas)\ **Replies:** 4\ **Last updated:** [August 1, 2022, 3:16pm UTC](https://forum.mautic.org/t/adding-custom-field-and-form-to-email-and-landing-pages-in-4-4/24875 "2022-08-01T15:16:14Z")
The {} to add custom form and fields in not working anymore how do i add [Previous page](https://forum.mautic.org/c/support/8.md?page=94) [Next page](https://forum.mautic.org/c/support/8.md?page=96)