# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=96 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 97 --- ## [Cron job issue - twice as many emails sent](https://forum.mautic.org/t/cron-job-issue-twice-as-many-emails-sent/24929)
**Author:** [@rndom301](https://forum.mautic.org/u/rndom301)\ **Replies:** 0\ **Last updated:** [July 31, 2022, 2:57pm UTC](https://forum.mautic.org/t/cron-job-issue-twice-as-many-emails-sent/24929 "2022-07-31T14:57:25Z")
my Message limit for queue processing is set to 1000. When I run the following cron: www-data php /var/www/html/bin/console mautic:emails:send --message-limit=1000 \> /var/log/cron.pipe 2\>&1 and check my spool - ther… --- ## [Random contacts being added to my Mautic, but I can't find traces of those contacts. Am I being hacked?](https://forum.mautic.org/t/random-contacts-being-added-to-my-mautic-but-i-cant-find-traces-of-those-contacts-am-i-being-hacked/20657)
**Author:** [@emily\_white](https://forum.mautic.org/u/emily_white)\ **Replies:** 6\ **Last updated:** [September 8, 2021, 10:14am UTC](https://forum.mautic.org/t/random-contacts-being-added-to-my-mautic-but-i-cant-find-traces-of-those-contacts-am-i-being-hacked/20657 "2021-09-08T10:14:48Z")
Your software My Mautic version is: 3.3.3-19-r70 My PHP version is: 7.3.29 My Database type and version is: Maria-DB Your problem My problem is: For some reason, during the 19 days of not using Mautic, and I have n… --- ## [Small bug in Reports descriptions](https://forum.mautic.org/t/small-bug-in-reports-descriptions/24914)
**Author:** [@symbinc](https://forum.mautic.org/u/symbinc)\ **Replies:** 1\ **Last updated:** [July 30, 2022, 6:46am UTC](https://forum.mautic.org/t/small-bug-in-reports-descriptions/24914 "2022-07-30T06:46:10Z")
Your software My Mautic version is: 4.3.1 Just reporting a small bug – apologies if already known – I am seeing it in the user facing “descriptions” section for Reports. After editing in the create report module, Maut… --- ## [How to display horizontal section 3 columns on mobile?](https://forum.mautic.org/t/how-to-display-horizontal-section-3-columns-on-mobile/24917)
**Author:** [@thangsanps](https://forum.mautic.org/u/thangsanps)\ **Replies:** 1\ **Last updated:** [July 30, 2022, 6:43am UTC](https://forum.mautic.org/t/how-to-display-horizontal-section-3-columns-on-mobile/24917 "2022-07-30T06:43:25Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: Your problem My problem is: Hi, I am composing an email using grapesjs. When I use a section with multiple columns on… --- ## [Facebook Social Integration Field Mapping](https://forum.mautic.org/t/facebook-social-integration-field-mapping/20155)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [July 25, 2022, 1:24pm UTC](https://forum.mautic.org/t/facebook-social-integration-field-mapping/20155 "2022-07-25T13:24:17Z")
Mautic 3.3.3 PHP 7.3.27 : Facebook plugins maps full\_name data to both first\_name and last\_name fields. I can’t get it to separate first\_name from last\_name. Has anyone else run into this problem? Any solution to shar… --- ## [Tag condition in campaign, are they "or" or "and"?](https://forum.mautic.org/t/tag-condition-in-campaign-are-they-or-or-and/9528)
**Author:** [@RandomUser](https://forum.mautic.org/u/RandomUser)\ **Replies:** 2\ **Last updated:** [July 29, 2022, 12:43am UTC](https://forum.mautic.org/t/tag-condition-in-campaign-are-they-or-or-and/9528 "2022-07-29T00:43:24Z")
Sorry for the weird title. When I’m building a campaing and I select a condition based on tags, I can add many tags. But are they ‘or’ condition, meaning “tagX” or “tagY”? Or are they ‘and’ conditions which changes eve… --- ## [Contacts restart the campaign every 11 days](https://forum.mautic.org/t/contacts-restart-the-campaign-every-11-days/24861)
**Author:** [@aim0n](https://forum.mautic.org/u/aim0n)\ **Replies:** 1\ **Last updated:** [July 27, 2022, 6:32pm UTC](https://forum.mautic.org/t/contacts-restart-the-campaign-every-11-days/24861 "2022-07-27T18:32:27Z")
My Mautic version is: 4.2.0 My PHP version is: 7.4.25 My Database type and version is: pdo\_mysql 5.7.36 My problem is: Contacts restart the campaign every 11 days. For example, if there is a campaign that sends an e… --- ## [What MySQL table are email link clicks stored in?](https://forum.mautic.org/t/what-mysql-table-are-email-link-clicks-stored-in/24902)
**Author:** [@cspenn](https://forum.mautic.org/u/cspenn)\ **Replies:** 1\ **Last updated:** [July 27, 2022, 6:01pm UTC](https://forum.mautic.org/t/what-mysql-table-are-email-link-clicks-stored-in/24902 "2022-07-27T18:01:34Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MariaDB 10 Your problem My problem is: can’t find what table email link clicks are stored in These errors are showing … --- ## [Segment Tab doesn't Open and i can't save campaigns](https://forum.mautic.org/t/segment-tab-doesnt-open-and-i-cant-save-campaigns/24893)
**Author:** [@darey](https://forum.mautic.org/u/darey)\ **Replies:** 2\ **Last updated:** [July 27, 2022, 3:48pm UTC](https://forum.mautic.org/t/segment-tab-doesnt-open-and-i-cant-save-campaigns/24893 "2022-07-27T15:48:43Z")
Your software Mautic version v4.4.0 -Litespeed 1.71.6 My PHP version is : 7.4.2 My MySQL/MariaDB version is 10.4.25-MariaDB Updating/Installing Errors \*I installed mautic These errors are showing in the Mautic log … --- ## [Reply to address not dynamic when setting "Mailer is owner"](https://forum.mautic.org/t/reply-to-address-not-dynamic-when-setting-mailer-is-owner/24900)
**Author:** [@adm\_delta](https://forum.mautic.org/u/adm_delta)\ **Replies:** 0\ **Last updated:** [July 27, 2022, 3:22pm UTC](https://forum.mautic.org/t/reply-to-address-not-dynamic-when-setting-mailer-is-owner/24900 "2022-07-27T15:22:24Z")
Your software My Mautic version is: v4.2.0-rc1 My PHP version is:- 7.4.18 My Database type and version is: 10.3.27-MariaDB-0+deb10u1-log Your problem My problem is: When setting the “Mailer is owner” setting to “Yes… --- ## [No utm tags for special links in email](https://forum.mautic.org/t/no-utm-tags-for-special-links-in-email/24803)
**Author:** [@iparker](https://forum.mautic.org/u/iparker)\ **Replies:** 3\ **Last updated:** [July 27, 2022, 2:27pm UTC](https://forum.mautic.org/t/no-utm-tags-for-special-links-in-email/24803 "2022-07-27T14:27:04Z")
Hello, when I set the utm tags in email all these parameters are uses for all links in the email. Is there a was to disable this for special links? We have the problem that some external links broke because auf these … --- ## [Facebook Events](https://forum.mautic.org/t/facebook-events/24890)
**Author:** [@candidatehub](https://forum.mautic.org/u/candidatehub)\ **Replies:** 0\ **Last updated:** [July 27, 2022, 12:30pm UTC](https://forum.mautic.org/t/facebook-events/24890 "2022-07-27T12:30:45Z")
Hi Is anyone familiar with Facebook tracking events? I am able to get the event to fire in the campaign (action successful) but it doesn’t show on the Facebook Pixel Helper for some reason. This is how I have it set u… --- ## [Broken Gravatar image](https://forum.mautic.org/t/broken-gravatar-image/24566)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [July 27, 2022, 10:09am UTC](https://forum.mautic.org/t/broken-gravatar-image/24566 "2022-07-27T10:09:53Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: MySQL 5+ Your problem My problem is: Gravatar image is broken. These errors are showing in the log: No errors shown … --- ## [Spambots abuse Mautic Forms](https://forum.mautic.org/t/spambots-abuse-mautic-forms/22316)
**Author:** [@alexhammer](https://forum.mautic.org/u/alexhammer)\ **Replies:** 22\ **Last updated:** [July 27, 2022, 8:53am UTC](https://forum.mautic.org/t/spambots-abuse-mautic-forms/22316 "2022-07-27T08:53:27Z")
This post is more a warning to the community and also to gather ideas how to avoid spam abuse of forms. Your software My Mautic version is: 4.1.1 My PHP version is: 8.0 My Database type and version is: MariaDB 10.4 Y… --- ## [Update contact details from preference center](https://forum.mautic.org/t/update-contact-details-from-preference-center/24870)
**Author:** [@suraj](https://forum.mautic.org/u/suraj)\ **Replies:** 0\ **Last updated:** [July 26, 2022, 11:18am UTC](https://forum.mautic.org/t/update-contact-details-from-preference-center/24870 "2022-07-26T11:18:13Z")
Using Acquia Campaign Factory My problem is: We have a preference center (Landing page) and a custom form is embedded on this preference center page. The fields of the custom form are mapped to the contacts fields(Inte… --- ## [Campaign based on Click in Email?](https://forum.mautic.org/t/campaign-based-on-click-in-email/24739)
**Author:** [@ekke](https://forum.mautic.org/u/ekke)\ **Replies:** 9\ **Last updated:** [July 26, 2022, 4:16am UTC](https://forum.mautic.org/t/campaign-based-on-click-in-email/24739 "2022-07-26T04:16:35Z")
Question from Ashok Vaswani via YouTube The Power of Mautic in Email Marketing (feat. Joey Keller) - YouTube My Mautic version is: 4.2 My problem is: I am using the latest version of Mautic ( 4.2 ) . I want to tag c… --- ## [Latest AWS EC2 Installation Guide For Beginners](https://forum.mautic.org/t/latest-aws-ec2-installation-guide-for-beginners/24862)
**Author:** [@patchwebdev](https://forum.mautic.org/u/patchwebdev)\ **Replies:** 1\ **Last updated:** [July 25, 2022, 9:27pm UTC](https://forum.mautic.org/t/latest-aws-ec2-installation-guide-for-beginners/24862 "2022-07-25T21:27:54Z")
Hello everyone, Newbie here. I’m looking for a recent installation guide for setting up Mautic on AWS EC2. I don’t have much coding experience, so a step-by-step guide is preferred. I also need a server to handle 5k sub… --- ## [Mailbaby as SMTP server](https://forum.mautic.org/t/mailbaby-as-smtp-server/24836)
**Author:** [@CarlJohan](https://forum.mautic.org/u/CarlJohan)\ **Replies:** 2\ **Last updated:** [July 25, 2022, 10:24am UTC](https://forum.mautic.org/t/mailbaby-as-smtp-server/24836 "2022-07-25T10:24:33Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4.30 My Database type and version is: 10.5.16-MariaDB Your problem My problem is: Trying to use Mailbaby as a SMTP server but for some reason I can’t ge… --- ## [How to restrict emails sent by country](https://forum.mautic.org/t/how-to-restrict-emails-sent-by-country/24852)
**Author:** [@abdulhaq](https://forum.mautic.org/u/abdulhaq)\ **Replies:** 1\ **Last updated:** [July 25, 2022, 5:48am UTC](https://forum.mautic.org/t/how-to-restrict-emails-sent-by-country/24852 "2022-07-25T05:48:49Z")
Hello Everyone! Mautic by default has an option in settings to restrict number of emails/messages that can be sent out each day which is very helpful. However I want to apply limit based on contact’s country. For examp… --- ## [Save or Cancel not working in code editor](https://forum.mautic.org/t/save-or-cancel-not-working-in-code-editor/24835)
**Author:** [@Nord](https://forum.mautic.org/u/Nord)\ **Replies:** 1\ **Last updated:** [July 22, 2022, 10:41am UTC](https://forum.mautic.org/t/save-or-cancel-not-working-in-code-editor/24835 "2022-07-22T10:41:01Z")
Your software My Mautic version is:4.4.0 My PHP version is: 7.4.30 My Database type and version is: MySQL 5.7.32-35-log Your problem My problem is: Save or Cancel not working in code editor Open Email list view C… --- ## [Mautic is creating a new ID with every page load for anonymous users](https://forum.mautic.org/t/mautic-is-creating-a-new-id-with-every-page-load-for-anonymous-users/24758)
**Author:** [@tke852](https://forum.mautic.org/u/tke852)\ **Replies:** 4\ **Last updated:** [July 21, 2022, 7:15pm UTC](https://forum.mautic.org/t/mautic-is-creating-a-new-id-with-every-page-load-for-anonymous-users/24758 "2022-07-21T19:15:31Z")
My PHP version is : 7.4.16 My MySQL/MariaDB version is: 10.3.28-MariaDB I am: Updating from 3.3 to 4.3 Upgrading via : Command Line My problem is: After my upgrade, anonymous users are given a new Mautic ID with e… --- ## [Tracking Code & Shopify Not Matching up to Contacts](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 17\ **Last updated:** [July 21, 2022, 1:13pm UTC](https://forum.mautic.org/t/tracking-code-shopify-not-matching-up-to-contacts/16465 "2022-07-21T13:13:50Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2 Your problem My problem is: We have installed the tracking code on Shopify and enabled on Mautic side: Identify visitor by tracking url Identify vi… --- ## [Where do CSV file contact imports get stored?](https://forum.mautic.org/t/where-do-csv-file-contact-imports-get-stored/24808)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 8\ **Last updated:** [July 21, 2022, 6:53am UTC](https://forum.mautic.org/t/where-do-csv-file-contact-imports-get-stored/24808 "2022-07-21T06:53:09Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MySQL 5.6 Your problem My problem is: Client wants to see actual contact .csv files that get uploaded. It’s for reporti… --- ## [Overwrite/Change Translation Strings?](https://forum.mautic.org/t/overwrite-change-translation-strings/24819)
**Author:** [@brgwrk](https://forum.mautic.org/u/brgwrk)\ **Replies:** 0\ **Last updated:** [July 20, 2022, 12:32pm UTC](https://forum.mautic.org/t/overwrite-change-translation-strings/24819 "2022-07-20T12:32:58Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.x My Database type and version is: - Your problem My problem is: I have a multilingual mautic system (englisch/german) and would like to customize t… --- ## [Contact randomly overwritten](https://forum.mautic.org/t/contact-randomly-overwritten/24711)
**Author:** [@brgwrk](https://forum.mautic.org/u/brgwrk)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 12:22pm UTC](https://forum.mautic.org/t/contact-randomly-overwritten/24711 "2022-07-20T12:22:46Z")
Your software My Mautic version is: v4.4.0 My PHP version is: 7.4.30 My Database type and version is: mysqlnd 7.4.30 Your problem My problem is: I work a lot with contact forms that create contacts. During the last… --- ## [iRedmail connection questions](https://forum.mautic.org/t/iredmail-connection-questions/24816)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [July 20, 2022, 9:37am UTC](https://forum.mautic.org/t/iredmail-connection-questions/24816 "2022-07-20T09:37:48Z")
Hi, This may be out of scope a bit but thought I would give it a try. We have setup iRedmail and are trying to connect up to it from our Mautic instance. Connection Test is working fine, however when trying to send a … --- ## [Email template IOS resize date text](https://forum.mautic.org/t/email-template-ios-resize-date-text/24622)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 7\ **Last updated:** [July 19, 2022, 8:15pm UTC](https://forum.mautic.org/t/email-template-ios-resize-date-text/24622 "2022-07-19T20:15:00Z")
Template email shows dates with large font on Iphone IOS, to disable IOS from doing that some posts recommended adding style code like {-webkit-text-size-adjust: none}, is there a way to add to a template without using… --- ## [Mautic on docker with NGINX installation guide](https://forum.mautic.org/t/mautic-on-docker-with-nginx-installation-guide/24793)
**Author:** [@debbiegitty](https://forum.mautic.org/u/debbiegitty)\ **Replies:** 0\ **Last updated:** [July 18, 2022, 12:03am UTC](https://forum.mautic.org/t/mautic-on-docker-with-nginx-installation-guide/24793 "2022-07-18T00:03:14Z")
My problem is : Finding a tutorial for Mautic installation on: OCI - Ubuntu 20 Latest docker with composer 2.5.1 Latest portainer Installed on docker containers: \*Nginx proxy manager - 2.9.18 \*Cloudflare API for SSL … --- ## [Email selection in Campaign Builder broken](https://forum.mautic.org/t/email-selection-in-campaign-builder-broken/24795)
**Author:** [@Pegasus](https://forum.mautic.org/u/Pegasus)\ **Replies:** 0\ **Last updated:** [July 18, 2022, 9:01am UTC](https://forum.mautic.org/t/email-selection-in-campaign-builder-broken/24795 "2022-07-18T09:01:02Z")
Your software My Mautic version is: 4.2.0 My PHP version is: 7.4.10 My Database type and version is: MySQL Your problem My problem is: Open a campaign builder Add a ‘Send email’ action Try to select an email from … --- ## [Error on migrate to 4.4.0](https://forum.mautic.org/t/error-on-migrate-to-4-4-0/24778)
**Author:** [@abdou80](https://forum.mautic.org/u/abdou80)\ **Replies:** 0\ **Last updated:** [July 15, 2022, 3:48pm UTC](https://forum.mautic.org/t/error-on-migrate-to-4-4-0/24778 "2022-07-15T15:48:17Z")
Your software My PHP version is : 7.4.30 My MySQL/MariaDB version is : 10.5.16-MariaDB-1:10.5.16+maria~bionic Updating/Installing Errors I am :Updating Upgrading/installing via : Command Line These errors are show… [Previous page](https://forum.mautic.org/c/support/8.md?page=95) [Next page](https://forum.mautic.org/c/support/8.md?page=97)