# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=97 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 98 --- ## [500 server error - Push to integration](https://forum.mautic.org/t/500-server-error-push-to-integration/24777)
**Author:** [@speightashley](https://forum.mautic.org/u/speightashley)\ **Replies:** 0\ **Last updated:** [July 15, 2022, 3:25pm UTC](https://forum.mautic.org/t/500-server-error-push-to-integration/24777 "2022-07-15T15:25:16Z")
Hi all, I’m getting an error when I want to “push contact to integration”. We can’t setup any CRM integrations because of this error. We can’t find any other example of this anywhere in the forums or anywhere else on th… --- ## [Where is Mautic data stored?](https://forum.mautic.org/t/where-is-mautic-data-stored/24775)
**Author:** [@dbensason](https://forum.mautic.org/u/dbensason)\ **Replies:** 1\ **Last updated:** [July 15, 2022, 1:44pm UTC](https://forum.mautic.org/t/where-is-mautic-data-stored/24775 "2022-07-15T13:44:49Z")
We use Aivie/Mautic for our website and for the section in our privacy policy about where all the data we collect is stored, I was wondering where Aivie/Mautic data is being stored? In the EU I hope. Thank you , Daniel … --- ## [How to prepare in case emails don't get sent out?](https://forum.mautic.org/t/how-to-prepare-in-case-emails-dont-get-sent-out/24769)
**Author:** [@rndom301](https://forum.mautic.org/u/rndom301)\ **Replies:** 0\ **Last updated:** [July 15, 2022, 3:28am UTC](https://forum.mautic.org/t/how-to-prepare-in-case-emails-dont-get-sent-out/24769 "2022-07-15T03:28:27Z")
let’s say i have a campaign: but the email is unpublished, i.e. i just forgot to publish it. this is what happens: the email wasn’t sent, but everything after that action still happens. this is obviously becaus… --- ## [Manual execution of cron tasks are working but not from crontab](https://forum.mautic.org/t/manual-execution-of-cron-tasks-are-working-but-not-from-crontab/24738)
**Author:** [@anil\_naut111](https://forum.mautic.org/u/anil_naut111)\ **Replies:** 2\ **Last updated:** [July 14, 2022, 10:06am UTC](https://forum.mautic.org/t/manual-execution-of-cron-tasks-are-working-but-not-from-crontab/24738 "2022-07-14T10:06:48Z")
Manual execution of cron-tasks are working, but not from crontab. Please suggest. Your software My Mautic version is: v4.2.1 My PHP version is: 7.4.29 My Database type and version is: MySQL 5.7 Output when I run seg… --- ## [Get contacts by emails /api/contacts](https://forum.mautic.org/t/get-contacts-by-emails-api-contacts/24762)
**Author:** [@jeremyd85](https://forum.mautic.org/u/jeremyd85)\ **Replies:** 0\ **Last updated:** [July 13, 2022, 9:51pm UTC](https://forum.mautic.org/t/get-contacts-by-emails-api-contacts/24762 "2022-07-13T21:51:09Z")
My Mautic version is: v3.2.4 My PHP version is: 7.3.30 My Database type and version is: MySQL version N/A My problem is: I am trying to get a list of contacts by their emails from the REST API (using python). The end… --- ## [How to provide ssl certificate for database connection](https://forum.mautic.org/t/how-to-provide-ssl-certificate-for-database-connection/19260)
**Author:** [@aakash](https://forum.mautic.org/u/aakash)\ **Replies:** 1\ **Last updated:** [July 13, 2022, 2:10pm UTC](https://forum.mautic.org/t/how-to-provide-ssl-certificate-for-database-connection/19260 "2022-07-13T14:10:29Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3 My Database type and version is: MySQL Server Your problem My problem is: I am using azure database to be used with mautic. Mautic is giving me 500 er… --- ## [Deactivate STAT UPDATE, UPDATE CHECK and fetch language List](https://forum.mautic.org/t/deactivate-stat-update-update-check-and-fetch-language-list/24752)
**Author:** [@malore](https://forum.mautic.org/u/malore)\ **Replies:** 0\ **Last updated:** [July 13, 2022, 9:16am UTC](https://forum.mautic.org/t/deactivate-stat-update-update-check-and-fetch-language-list/24752 "2022-07-13T09:16:48Z")
Your software My Mautic version is: 4.1.2 My PHP version is: 7.4.30 My Database type and version is: 10.4.25-MariaDB Your problem My problem is: After login comes a 502 page, reload opens the Dashboard. Our mautic … --- ## [How to get Mautic writing logs?](https://forum.mautic.org/t/how-to-get-mautic-writing-logs/24749)
**Author:** [@somepad](https://forum.mautic.org/u/somepad)\ **Replies:** 0\ **Last updated:** [July 13, 2022, 7:40am UTC](https://forum.mautic.org/t/how-to-get-mautic-writing-logs/24749 "2022-07-13T07:40:39Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 8.0 My Database type and version is: mysql 8 Your problem OOTB Mautic with env=prod only writes messages to the logfile in case of error. What I need is … --- ## [Mailjet users: Unsubscribe from list seems not to make it back to Mautic](https://forum.mautic.org/t/mailjet-users-unsubscribe-from-list-seems-not-to-make-it-back-to-mautic/24743)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [July 12, 2022, 9:38pm UTC](https://forum.mautic.org/t/mailjet-users-unsubscribe-from-list-seems-not-to-make-it-back-to-mautic/24743 "2022-07-12T21:38:56Z")
Mautic 4.4.0 Your problem My problem is : Using Mailjet as ESP you loose unsubscribe information. Mails being sent via Mailjet will show the list unsubscribe in E-Mail clients - e.g. Apple Mail. Clicking unsubscribe … --- ## [Tracking cart to minimize abandonment](https://forum.mautic.org/t/tracking-cart-to-minimize-abandonment/24666)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 5\ **Last updated:** [July 12, 2022, 6:59am UTC](https://forum.mautic.org/t/tracking-cart-to-minimize-abandonment/24666 "2022-07-12T06:59:34Z")
If the user adds items to the cart (hits the cart) but does not complete the transaction grab their email. If the user does NOT hit the final thank you page after X seconds, email him/her to complete the conversion. … --- ## [Mautic changes link including & and returns 404](https://forum.mautic.org/t/mautic-changes-link-including-and-returns-404/24568)
**Author:** [@gnumax](https://forum.mautic.org/u/gnumax)\ **Replies:** 2\ **Last updated:** [July 11, 2022, 8:48pm UTC](https://forum.mautic.org/t/mautic-changes-link-including-and-returns-404/24568 "2022-07-11T20:48:19Z")
Hi support, When I use a link that includes ampersand & such as https://domain.com/cart\_php=?a=add&pid=229 Mautic transforms it into https://domain-mautic.com/r/66372e926da490a539c7fbb2a?ct=YTo1OntzOjY6InNvdXJjZSI7\[… --- ## [Error 404 via email online view](https://forum.mautic.org/t/error-404-via-email-online-view/16321)
**Author:** [@emorineaux](https://forum.mautic.org/u/emorineaux)\ **Replies:** 17\ **Last updated:** [July 11, 2022, 6:14pm UTC](https://forum.mautic.org/t/error-404-via-email-online-view/16321 "2022-07-11T18:14:02Z")
Your software My Mautic version is: 2.16 My PHP version is: 7.3 Your problem My problem is: Hi. I need some help about preview of email. I sent a email test to see if the link to the web view is working and I’ve got … --- ## [Can't open config page](https://forum.mautic.org/t/cant-open-config-page/24729)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 1\ **Last updated:** [July 11, 2022, 4:33pm UTC](https://forum.mautic.org/t/cant-open-config-page/24729 "2022-07-11T16:33:47Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4 My Database type and version is: 10.6 Mariadb Your problem My problem is: Everything works on my Mautic, but config page doesn’t load. https://mauti… --- ## [Fatal error: Uncaught Error: Interface 'JsonSerializable'](https://forum.mautic.org/t/fatal-error-uncaught-error-interface-jsonserializable/24731)
**Author:** [@vscoder](https://forum.mautic.org/u/vscoder)\ **Replies:** 5\ **Last updated:** [July 11, 2022, 10:26am UTC](https://forum.mautic.org/t/fatal-error-uncaught-error-interface-jsonserializable/24731 "2022-07-11T10:26:32Z")
Your software My PHP version is :7.4.30 My MySQL/MariaDB version is 10.3.34-MariaDB-0ubuntu0.20.04.1 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as applicable… --- ## [Can I do this assimilation? "Automation == State Machine"](https://forum.mautic.org/t/can-i-do-this-assimilation-automation-state-machine/24730)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 1\ **Last updated:** [July 11, 2022, 5:29am UTC](https://forum.mautic.org/t/can-i-do-this-assimilation-automation-state-machine/24730 "2022-07-11T05:29:43Z")
Can I think this way? Each automation is a “state machine definition” Each “box” of the automation is a “state” Each pair “automation x contact that enters there” is an instance of that state machine. Each contact can … --- ## [Mautic Twitter Plugin General Troubleshooting Procedure](https://forum.mautic.org/t/mautic-twitter-plugin-general-troubleshooting-procedure/24732)
**Author:** [@vscoder](https://forum.mautic.org/u/vscoder)\ **Replies:** 0\ **Last updated:** [July 11, 2022, 2:51am UTC](https://forum.mautic.org/t/mautic-twitter-plugin-general-troubleshooting-procedure/24732 "2022-07-11T02:51:15Z")
Is there such a thing? I am looking for a method or procedure to output the actions of the twitter plugins activities into a log for verification of success/ failure of connectivity to twitter, success of queries for tag… --- ## [Can't create numeric custom field](https://forum.mautic.org/t/cant-create-numeric-custom-field/24663)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 6\ **Last updated:** [July 10, 2022, 7:07am UTC](https://forum.mautic.org/t/cant-create-numeric-custom-field/24663 "2022-07-10T07:07:20Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.30 My Database type and version is: MariaDB 10.3.34 Your problem My problem is: I’m moving from shared hosting to Digital Ocean, and recreating my wor… --- ## [Switching databases](https://forum.mautic.org/t/switching-databases/24723)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 3\ **Last updated:** [July 8, 2022, 6:18pm UTC](https://forum.mautic.org/t/switching-databases/24723 "2022-07-08T18:18:50Z")
Your software My Mautic version is: 4.4 My PHP version is: 7.4 My Database type and version is: MariaDB 10.2 Your problem My problem is: I’ve been using a version of Mautic installed with Softaculous at InmotionHost… --- ## [/var/www/html/mautic/app/../media/files Unwritable](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 2\ **Last updated:** [July 8, 2022, 3:17pm UTC](https://forum.mautic.org/t/var-www-html-mautic-app-media-files-unwritable/24720 "2022-07-08T15:17:18Z")
Your software My Mautic version is:4.4.0 My PHP version is: 8.0.20 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: /var/www/html/mautic/app/…/media/files Unwritable The… --- ## [Custom HTML field not showing in emails](https://forum.mautic.org/t/custom-html-field-not-showing-in-emails/24695)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 1\ **Last updated:** [July 8, 2022, 1:50pm UTC](https://forum.mautic.org/t/custom-html-field-not-showing-in-emails/24695 "2022-07-08T13:50:16Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4 My Database type and version is: MariaDb 10.3 Your problem My problem is: I have one instance that does not show custom html field in Advanced tab whe… --- ## [Importing Contacts is taking a very long time!](https://forum.mautic.org/t/importing-contacts-is-taking-a-very-long-time/14962)
**Author:** [@hermanblau](https://forum.mautic.org/u/hermanblau)\ **Replies:** 6\ **Last updated:** [June 30, 2020, 8:44am UTC](https://forum.mautic.org/t/importing-contacts-is-taking-a-very-long-time/14962 "2020-06-30T08:44:25Z")
Hello! I’ve followed the instructions below but am still finding that my Mautic installation takes a VERY LONG time to upload a list of contacts: https://www.devside.net/wamp-server/apache-and-php-limits-and-timeouts H… --- ## [Immediate failure during install](https://forum.mautic.org/t/immediate-failure-during-install/24442)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 7\ **Last updated:** [July 8, 2022, 12:22pm UTC](https://forum.mautic.org/t/immediate-failure-during-install/24442 "2022-07-08T12:22:44Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is 10.3.35 Updating/Installing Errors \*I am: Installing Mautic 4.3.1 installing via Command Line These errors are showing in the installer : The site … --- ## [The date.timezone setting is not set in your PHP configuration](https://forum.mautic.org/t/the-date-timezone-setting-is-not-set-in-your-php-configuration/24721)
**Author:** [@4lead](https://forum.mautic.org/u/4lead)\ **Replies:** 0\ **Last updated:** [July 8, 2022, 10:58am UTC](https://forum.mautic.org/t/the-date-timezone-setting-is-not-set-in-your-php-configuration/24721 "2022-07-08T10:58:38Z")
Your software My Mautic version is:4.4.0 My PHP version is: 8.0.20 My Database type and version is: 10.3.34-MariaDB-0ubuntu0.20.04.1 Your problem My problem is: The date.timezone setting is not set in your PHP confi… --- ## [Manually addressing foreign key constraint error in DB](https://forum.mautic.org/t/manually-addressing-foreign-key-constraint-error-in-db/24177)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 3\ **Last updated:** [July 8, 2022, 7:17am UTC](https://forum.mautic.org/t/manually-addressing-foreign-key-constraint-error-in-db/24177 "2022-07-08T07:17:37Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is: MySQL v8.0 Updating/Installing Errors I am: Updating Upgrading/installing via: Command Line These errors are showing in the installer : An excepti… --- ## [500 Internal Server Error Sending email](https://forum.mautic.org/t/500-internal-server-error-sending-email/24693)
**Author:** [@jadersouza](https://forum.mautic.org/u/jadersouza)\ **Replies:** 4\ **Last updated:** [July 7, 2022, 8:48pm UTC](https://forum.mautic.org/t/500-internal-server-error-sending-email/24693 "2022-07-07T20:48:05Z")
Your software My Mautic version is: 3 My PHP version is: 7.4.28 My Database type and version is: 5.7.23-23 Your problem My problem is: I can’t send emails. These errors are showing in the log: mautic.CRITICAL: Unc… --- ## [Merge anonymous contacts on email link](https://forum.mautic.org/t/merge-anonymous-contacts-on-email-link/24714)
**Author:** [@mautic\_test](https://forum.mautic.org/u/mautic_test)\ **Replies:** 1\ **Last updated:** [July 7, 2022, 7:59pm UTC](https://forum.mautic.org/t/merge-anonymous-contacts-on-email-link/24714 "2022-07-07T19:59:20Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.29 My Database type and version is: 10.5.10-MariaDB I have created a number of contacts with emails through the API. I also have anonymous users showin… --- ## [Mautic as lead generation software?](https://forum.mautic.org/t/mautic-as-lead-generation-software/6403)
**Author:** [@SjoerdvK](https://forum.mautic.org/u/SjoerdvK)\ **Replies:** 4\ **Last updated:** [July 7, 2022, 12:31pm UTC](https://forum.mautic.org/t/mautic-as-lead-generation-software/6403 "2022-07-07T12:31:55Z")
Hi all! I just registered to Mautic as I am curious whether Mautic would be a good alternative to Leadfeeder, a program showing which companies visit your website. Leadfeeder works with an integration of Google Anal… --- ## [Mautic installation error](https://forum.mautic.org/t/mautic-installation-error/24683)
**Author:** [@mrik007](https://forum.mautic.org/u/mrik007)\ **Replies:** 8\ **Last updated:** [July 6, 2022, 3:55pm UTC](https://forum.mautic.org/t/mautic-installation-error/24683 "2022-07-06T15:55:55Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [Changing style of default unsubscribe page](https://forum.mautic.org/t/changing-style-of-default-unsubscribe-page/21341)
**Author:** [@Leon\_Oltmanns](https://forum.mautic.org/u/Leon_Oltmanns)\ **Replies:** 5\ **Last updated:** [July 6, 2022, 7:31am UTC](https://forum.mautic.org/t/changing-style-of-default-unsubscribe-page/21341 "2022-07-06T07:31:45Z")
Hey fellow Mautic users, I was wondering if the default Unsubscribe Page can be changed. Currently it is a big blank page containing only the sentence “sorry to see you go etc.” Is it possible to change the layout of t… --- ## [Attempted to call an undefined method named "isConfigured" / GrapeJsBuilder](https://forum.mautic.org/t/attempted-to-call-an-undefined-method-named-isconfigured-grapejsbuilder/24675)
**Author:** [@georg1](https://forum.mautic.org/u/georg1)\ **Replies:** 1\ **Last updated:** [July 5, 2022, 5:05pm UTC](https://forum.mautic.org/t/attempted-to-call-an-undefined-method-named-isconfigured-grapejsbuilder/24675 "2022-07-05T17:05:29Z")
Your software My Mautic version is: 4.4.0 My PHP version is: 7.4.3 My Database type and version is: MySQL 8.0 Your problem My problem is: Hi, when running mautic/bin/console mautic:integration:fetchleads --integr… [Previous page](https://forum.mautic.org/c/support/8.md?page=96) [Next page](https://forum.mautic.org/c/support/8.md?page=98)