# Product Support **URL:** https://forum.mautic.org/c/support/8.md?page=99 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 100 --- ## [REST API for tags, search... is it not implemented?](https://forum.mautic.org/t/rest-api-for-tags-search-is-it-not-implemented/21052)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 9:39am UTC](https://forum.mautic.org/t/rest-api-for-tags-search-is-it-not-implemented/21052 "2022-06-23T09:39:45Z")
Your software My Mautic version is: 4.x My PHP version is: 7.4 My Database type and version is: tidb Your problem Mautic Developer Documentation suggests that tags support search. Empirically they don’t seem to, al… --- ## [Segmenting Existing Contacts](https://forum.mautic.org/t/segmenting-existing-contacts/24551)
**Author:** [@kennethw604](https://forum.mautic.org/u/kennethw604)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 7:02am UTC](https://forum.mautic.org/t/segmenting-existing-contacts/24551 "2022-06-23T07:02:51Z")
Your software My Mautic version is: 4.3.1 My PHP version is: My Database type and version is: Your problem My problem is: How do I go about segmenting my exisiting contacts that I imported to my Mautic instance? Th… --- ## [Need help setting up on Google Cloud](https://forum.mautic.org/t/need-help-setting-up-on-google-cloud/24553)
**Author:** [@bchaney](https://forum.mautic.org/u/bchaney)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 7:00am UTC](https://forum.mautic.org/t/need-help-setting-up-on-google-cloud/24553 "2022-06-23T07:00:44Z")
I have the latest version installed on Google Cloud where I also have a VM SMTP server that uses nodemailer. Following the tutorial I don’t understand setting up cron jobs. What am I supposed to put as commands in goog… --- ## [Mautic:broadcasts:send stopped sending](https://forum.mautic.org/t/mauticsend-stopped-sending/24213)
**Author:** [@tmac](https://forum.mautic.org/u/tmac)\ **Replies:** 2\ **Last updated:** [June 22, 2022, 5:52pm UTC](https://forum.mautic.org/t/mauticsend-stopped-sending/24213 "2022-06-22T17:52:54Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.25 My Database type and version is: 10.6.4-MariaDB Our broadcast emails suddenly stopped getting sent. Everything had been working fine and we hadn’t m… --- ## [Segment section not showing when creating an email](https://forum.mautic.org/t/segment-section-not-showing-when-creating-an-email/24541)
**Author:** [@vikumar](https://forum.mautic.org/u/vikumar)\ **Replies:** 1\ **Last updated:** [June 22, 2022, 8:48am UTC](https://forum.mautic.org/t/segment-section-not-showing-when-creating-an-email/24541 "2022-06-22T08:48:28Z")
hey, Mautic team while creating an email in mautic i am only able to see the category section the segment section is not showing what to do? --- ## [Field recreation on upgrade to 4.3 causing too many keys](https://forum.mautic.org/t/field-recreation-on-upgrade-to-4-3-causing-too-many-keys/24525)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 0\ **Last updated:** [June 21, 2022, 12:53pm UTC](https://forum.mautic.org/t/field-recreation-on-upgrade-to-4-3-causing-too-many-keys/24525 "2022-06-21T12:53:08Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: MariaDB Your problem My problem is: When upgrading from 4.2.2 to 4.3.1, doctrine put back the fields fax, facebook, f… --- ## [Mautic is not marking bounces from Amazon SES API](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [June 20, 2022, 3:49pm UTC](https://forum.mautic.org/t/mautic-is-not-marking-bounces-from-amazon-ses-api/24498 "2022-06-20T15:49:09Z")
At first, Amazon SES are not marking contacts that are bouncing email back so I used Amazon bounce simulator and it wasn’t marking it bounce. I switched over to a different verified email and try again. It start markin… --- ## [Mautic Behind VPN - email links, sms links, tracking - how does it work](https://forum.mautic.org/t/mautic-behind-vpn-email-links-sms-links-tracking-how-does-it-work/20308)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [July 29, 2021, 5:11pm UTC](https://forum.mautic.org/t/mautic-behind-vpn-email-links-sms-links-tracking-how-does-it-work/20308 "2021-07-29T17:11:37Z")
We have a client that is running their instance of Mautic behind a VPN. The issue is that all links generated from emails, text messages, unsubscribe links are being generated with the local IP which is obviously not ac… --- ## [Different relay hosts on Mautic + Postfix!](https://forum.mautic.org/t/different-relay-hosts-on-mautic-postfix/13284)
**Author:** [@ojaneri](https://forum.mautic.org/u/ojaneri)\ **Replies:** 13\ **Last updated:** [June 20, 2022, 12:21pm UTC](https://forum.mautic.org/t/different-relay-hosts-on-mautic-postfix/13284 "2022-06-20T12:21:58Z")
Hi! I have a digitalocean server, with Mautic and Postfix configured. I use multiple domains on my emails like @domain1, @domain2, @domain3. For each domain, I have configured postfix (sender\_dependent\_relayhost\_maps)… --- ## [Mautic 'send from' address only valid if on installation domain?](https://forum.mautic.org/t/mautic-send-from-address-only-valid-if-on-installation-domain/14279)
**Author:** [@rdh001](https://forum.mautic.org/u/rdh001)\ **Replies:** 16\ **Last updated:** [June 20, 2022, 12:16pm UTC](https://forum.mautic.org/t/mautic-send-from-address-only-valid-if-on-installation-domain/14279 "2022-06-20T12:16:58Z")
There are several other posts about the ‘send from’ address, but I can’t find the answer to the following question. As I understand it, you can set the ‘send from’ address specifically in two places \* Settings =\> Conf… --- ## [Error after upgrading to 4.3.1 - Failed opening required](https://forum.mautic.org/t/error-after-upgrading-to-4-3-1-failed-opening-required/24507)
**Author:** [@gnumax](https://forum.mautic.org/u/gnumax)\ **Replies:** 1\ **Last updated:** [June 20, 2022, 12:06pm UTC](https://forum.mautic.org/t/error-after-upgrading-to-4-3-1-failed-opening-required/24507 "2022-06-20T12:06:06Z")
Hi Support, I upgraded from Mautic 4.2.0 to 4.3.1 from terminal, via SSH, and the installation does not load correctly. I look at error\_log and see 2 fatal errors, one of memory (resources possibly during the update): … --- ## [Email not displaying background colors in Gmail App](https://forum.mautic.org/t/email-not-displaying-background-colors-in-gmail-app/24500)
**Author:** [@troopsy](https://forum.mautic.org/u/troopsy)\ **Replies:** 4\ **Last updated:** [June 19, 2022, 3:56pm UTC](https://forum.mautic.org/t/email-not-displaying-background-colors-in-gmail-app/24500 "2022-06-19T15:56:30Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: MariaDb 10.3 Your problem My problem is: Email not display background colors in Gmail App. It display fine everywher… --- ## [Mautic Forms - iframe works but Javascript Not](https://forum.mautic.org/t/mautic-forms-iframe-works-but-javascript-not/24438)
**Author:** [@number5](https://forum.mautic.org/u/number5)\ **Replies:** 4\ **Last updated:** [June 19, 2022, 10:19am UTC](https://forum.mautic.org/t/mautic-forms-iframe-works-but-javascript-not/24438 "2022-06-19T10:19:33Z")
Your software My Mautic version is: 4.2.2 My PHP version is: 7.4.29 My Database type and version is: MariaDB 10.6.8 Your problem My problem is: Javascript Forms not submitting. After the click, it refreshes and I se… --- ## [Does the cronjob mautic:maintenance:cleanup --days-old=90 remove old identified contacts?](https://forum.mautic.org/t/does-the-cronjob-mauticcleanup-days-old-90-remove-old-identified-contacts/24499)
**Author:** [@gnumax](https://forum.mautic.org/u/gnumax)\ **Replies:** 4\ **Last updated:** [June 18, 2022, 10:13pm UTC](https://forum.mautic.org/t/does-the-cronjob-mauticcleanup-days-old-90-remove-old-identified-contacts/24499 "2022-06-18T22:13:39Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is: MariaDB: 10.3.32 Hi support, Checking Mautic cronjobs I notice the following: /opt/alt/php74/usr/bin/php /home/\ **Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 3\ **Last updated:** [June 18, 2022, 11:43am UTC](https://forum.mautic.org/t/form-not-building-correctly-also-the-gravatars/24425 "2022-06-18T11:43:59Z") Your software Mautic 4.3.1 My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3 Your problem Forms are not building correctly. I have a composer install 4.3.1. Als… --- ## [Mautic segments](https://forum.mautic.org/t/mautic-segments/24502)
**Author:** [@chandra0713](https://forum.mautic.org/u/chandra0713)\ **Replies:** 0\ **Last updated:** [June 18, 2022, 8:45am UTC](https://forum.mautic.org/t/mautic-segments/24502 "2022-06-18T08:45:59Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem My problem is: I Integrated mautic to Hustle Plugin but In hustle Form mautic is now showing the segments created … --- ## [Custom email does not work in 4.3.1](https://forum.mautic.org/t/custom-email-does-not-work-in-4-3-1/24344)
**Author:** [@gary.harrison](https://forum.mautic.org/u/gary.harrison)\ **Replies:** 10\ **Last updated:** [June 18, 2022, 3:04am UTC](https://forum.mautic.org/t/custom-email-does-not-work-in-4-3-1/24344 "2022-06-18T03:04:52Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.29 My Database type and version is: pdo\_mysql / 5.7.38 Your problem I’m trying to compose an email using code mode, but when i save it keeps reverting… --- ## [Dasboard load takin too long (huge base of contacts)](https://forum.mautic.org/t/dasboard-load-takin-too-long-huge-base-of-contacts/15632)
**Author:** [@peter\_br](https://forum.mautic.org/u/peter_br)\ **Replies:** 6\ **Last updated:** [June 17, 2022, 2:50pm UTC](https://forum.mautic.org/t/dasboard-load-takin-too-long-huge-base-of-contacts/15632 "2022-06-17T14:50:25Z")
Infos My Mautic version is: 2.16.3 My PHP version is: 7.2.24 My problem The Mautic dashboard takes too many time to load (10/20 minutes). I have a base with around 2 million leads, so I think this may be related. Ple… --- ## [I have some problems with mautic after updating the latest version](https://forum.mautic.org/t/i-have-some-problems-with-mautic-after-updating-the-latest-version/24320)
**Author:** [@julianos](https://forum.mautic.org/u/julianos)\ **Replies:** 5\ **Last updated:** [June 17, 2022, 7:24am UTC](https://forum.mautic.org/t/i-have-some-problems-with-mautic-after-updating-the-latest-version/24320 "2022-06-17T07:24:36Z")
My Mautic version is: v4.3.1 My PHP version is: PHP 7.4 (ea-php74) My Database type and version is: ibmysql - 5.6.43 Only dashboard page error: 500 Internal Server Error Only The “Dashboard” page doesn’t… --- ## [Hoy do I create an email tracking link but do \*not\* send it over the email?](https://forum.mautic.org/t/hoy-do-i-create-an-email-tracking-link-but-do-not-send-it-over-the-email/24444)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 8\ **Last updated:** [June 16, 2022, 10:45pm UTC](https://forum.mautic.org/t/hoy-do-i-create-an-email-tracking-link-but-do-not-send-it-over-the-email/24444 "2022-06-16T22:45:55Z")
My Mautic version is: 4 I want to make some directed communications over alternative channels that are not e-mail. I need to get a “tracking link” in the same manner that the email engine uses them but instead of sendin… --- ## [Form update is broken](https://forum.mautic.org/t/form-update-is-broken/24482)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 0\ **Last updated:** [June 16, 2022, 6:15pm UTC](https://forum.mautic.org/t/form-update-is-broken/24482 "2022-06-16T18:15:10Z")
My Mautic version is: 4.1.0 I create a form. I set “Render style from Template” to no. Save I set “Render style from Template” to yes. I get: “Uh oh! I think I broke it. If I do it again, please report me to the syste… --- ## [Import contacts - only for me, no tags are displayed after the import?](https://forum.mautic.org/t/import-contacts-only-for-me-no-tags-are-displayed-after-the-import/24481)
**Author:** [@luckow](https://forum.mautic.org/u/luckow)\ **Replies:** 1\ **Last updated:** [June 16, 2022, 5:35pm UTC](https://forum.mautic.org/t/import-contacts-only-for-me-no-tags-are-displayed-after-the-import/24481 "2022-06-16T17:35:19Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4.3 My Database type and version is: mysql 8.0.28 Your problem My problem is: Importing contacts and adding one (or more) tags during the import workflo… --- ## [My forms doesn't work, they stay on sending](https://forum.mautic.org/t/my-forms-doesnt-work-they-stay-on-sending/24476)
**Author:** [@cova](https://forum.mautic.org/u/cova)\ **Replies:** 6\ **Last updated:** [June 16, 2022, 2:56pm UTC](https://forum.mautic.org/t/my-forms-doesnt-work-they-stay-on-sending/24476 "2022-06-16T14:56:21Z")
PHP Version 7.2.34 Mautic version \<2.16.5 |System|Linux afec7ca241a2 5.10.0-14-amd64 #1 SMP Debian 5.10.113-1 (2022-04-29) x86\_64| |Server API|FPM/FastCGI| |Virtual Directory Support|disabled| My problem is There ha… --- ## [Serviceworker.js returning a 404 error](https://forum.mautic.org/t/serviceworker-js-returning-a-404-error/24470)
**Author:** [@gnumax](https://forum.mautic.org/u/gnumax)\ **Replies:** 0\ **Last updated:** [June 15, 2022, 9:53pm UTC](https://forum.mautic.org/t/serviceworker-js-returning-a-404-error/24470 "2022-06-15T21:53:58Z")
Hi support, Hi have setup new server with Mautic 4.2.0. After finishing the installation, When I access https://\/s/dashboard I land on https://\/serviceworker.js returning a 404 error. php vers… --- ## [What the best way to update tags](https://forum.mautic.org/t/what-the-best-way-to-update-tags/24432)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 1\ **Last updated:** [June 15, 2022, 8:03pm UTC](https://forum.mautic.org/t/what-the-best-way-to-update-tags/24432 "2022-06-15T20:03:25Z")
I set up Mautic where contact may have 1 or more tags depending their position or status in our organization which changes every 2 years by votes. Example one tag we have is DO which is for District Official totaling ab… --- ## [Anonymous Contact to Known User After Form Submit. Chrome/Safari don't work, Firefox works?](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 4\ **Last updated:** [June 15, 2022, 11:45am UTC](https://forum.mautic.org/t/anonymous-contact-to-known-user-after-form-submit-chrome-safari-dont-work-firefox-works/24463 "2022-06-15T11:45:24Z")
Hi I am really hoping that someone can shed some light on this strange behaviour. We have a client that is running all of their sites hosted on SiteGround, they are all Wordpress sites. We have gone ahead and installed… --- ## [Mautic Campaign "Send Webhook" working or buggy?](https://forum.mautic.org/t/mautic-campaign-send-webhook-working-or-buggy/24401)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [June 14, 2022, 1:59pm UTC](https://forum.mautic.org/t/mautic-campaign-send-webhook-working-or-buggy/24401 "2022-06-14T13:59:37Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 My Database type and version is:MySQL 5+ Your problem My problem is: The Campaign action webhook is not sending data anymore. When I first create the… --- ## [Unsubscribe Logic](https://forum.mautic.org/t/unsubscribe-logic/24458)
**Author:** [@markquest](https://forum.mautic.org/u/markquest)\ **Replies:** 0\ **Last updated:** [June 14, 2022, 11:12am UTC](https://forum.mautic.org/t/unsubscribe-logic/24458 "2022-06-14T11:12:58Z")
Your software My Mautic version is: 4.2.1 My PHP version is: unknown My Database type and version is: unknowm Your problem My problem is: Hello, I am in the early stages of evaluating whether we can use Mautic for… --- ## [Two contacts are the same person. How to proceed?](https://forum.mautic.org/t/two-contacts-are-the-same-person-how-to-proceed/24441)
**Author:** [@xmontero](https://forum.mautic.org/u/xmontero)\ **Replies:** 4\ **Last updated:** [June 14, 2022, 9:53am UTC](https://forum.mautic.org/t/two-contacts-are-the-same-person-how-to-proceed/24441 "2022-06-14T09:53:51Z")
My Mautic version is: 4 I have 2 sites tracked by mautic, say site A and site B. On site A I have identified Alice and is contact id 55. On site B I have an anonymous contact and is contact id 83. I know that 55 and … --- ## [Email template that works with Desktop Outlook](https://forum.mautic.org/t/email-template-that-works-with-desktop-outlook/24407)
**Author:** [@elsaadj](https://forum.mautic.org/u/elsaadj)\ **Replies:** 6\ **Last updated:** [June 13, 2022, 7:38pm UTC](https://forum.mautic.org/t/email-template-that-works-with-desktop-outlook/24407 "2022-06-13T19:38:07Z")
Is there a simple email template that works with desktop Microsoft Outlook (2007-2019) email client (no padding or margins, just tables)? Mautic 4.x [Previous page](https://forum.mautic.org/c/support/8.md?page=98) [Next page](https://forum.mautic.org/c/support/8.md?page=100)