# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) --- ## [Mautic 3 Status Thread](https://forum.mautic.org/t/mautic-3-status-thread/14756)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [June 12, 2020, 5:38pm UTC](https://forum.mautic.org/t/mautic-3-status-thread/14756 "2020-06-12T17:38:30Z")
This thread will be used by the Product Team to provide updates and information. Integrations HubSpot users should wait for the 3.0.2 release due to some bugs with the integration being tracked in #8814 and #8815 We j… --- ## [About the Mautic 3 - Install/Upgrade Support category](https://forum.mautic.org/t/about-the-mautic-3-install-upgrade-support-category/14755)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [June 12, 2020, 5:34pm UTC](https://forum.mautic.org/t/about-the-mautic-3-install-upgrade-support-category/14755 "2020-06-12T17:34:57Z")
Need help installing or migrating to Mautic 3? Post your questions here. Please ensure that you use the post template. This category has been created specifically to support people installing and migrating to Mautic 3. … --- ## [Why is Mautic so difficult to install?](https://forum.mautic.org/t/why-is-mautic-so-difficult-to-install/15572)
**Author:** [@adilson.costa](https://forum.mautic.org/u/adilson.costa)\ **Replies:** 54\ **Last updated:** [August 10, 2025, 12:07pm UTC](https://forum.mautic.org/t/why-is-mautic-so-difficult-to-install/15572 "2025-08-10T12:07:22Z")
Sorry if this topic is in the wrong group! I’ve been trying for 3 weeks and I could see that several people are going through the same problems and they can’t solve it! Would it be possible to create an environment val… --- ## [Need Help Setting Up Localhost for Development](https://forum.mautic.org/t/need-help-setting-up-localhost-for-development/35724)
**Author:** [@marcossouza](https://forum.mautic.org/u/marcossouza)\ **Replies:** 2\ **Last updated:** [May 25, 2025, 1:14pm UTC](https://forum.mautic.org/t/need-help-setting-up-localhost-for-development/35724 "2025-05-25T13:14:55Z")
Sorry for my English. I’m a developer, experienced in C# and Python, but not in PHP (although I know a little). My goal is to install Mautic on localhost for customization purposes. I couldn’t find anything on the websi… --- ## [mautic.ERROR: Invalid clickthrough value:](https://forum.mautic.org/t/mautic-error-invalid-clickthrough-value/15833)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 10\ **Last updated:** [May 6, 2025, 6:20pm UTC](https://forum.mautic.org/t/mautic-error-invalid-clickthrough-value/15833 "2025-05-06T18:20:28Z")
Your software My PHP version is : php 7.3.20 My MySQL version is 5.7.30-1debian10 (docker image: mysql:5.7) Mautic: v3.0.2 Errors After sending a campaign, the email numbers (open, click, etc) are now showing up in … --- ## [Mautic OAuth 2.0 Plugin to Send Email Messages](https://forum.mautic.org/t/mautic-oauth-2-0-plugin-to-send-email-messages/29025)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [January 20, 2025, 9:11pm UTC](https://forum.mautic.org/t/mautic-oauth-2-0-plugin-to-send-email-messages/29025 "2025-01-20T21:11:31Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, I … --- ## [Php when visiting subdomain/installer gives 404 error](https://forum.mautic.org/t/php-when-visiting-subdomain-installer-gives-404-error/21521)
**Author:** [@unscrambled](https://forum.mautic.org/u/unscrambled)\ **Replies:** 8\ **Last updated:** [December 14, 2024, 3:24pm UTC](https://forum.mautic.org/t/php-when-visiting-subdomain-installer-gives-404-error/21521 "2024-12-14T15:24:11Z")
Your software My PHP version is : 7.4.2 My MariaDB version is (delete as applicable): 10.3.31 Updating/Installing Errors I am : Installing Upgrading/installing via / Command Line These errors are showing in the ins… --- ## [Fresh Mautic 3 install but trouble enabling Zapier, emptying cache, etc](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979)
**Author:** [@erwinvdb](https://forum.mautic.org/u/erwinvdb)\ **Replies:** 10\ **Last updated:** [October 31, 2024, 4:22pm UTC](https://forum.mautic.org/t/fresh-mautic-3-install-but-trouble-enabling-zapier-emptying-cache-etc/14979 "2024-10-31T16:22:53Z")
Hello, Installation was a breeze. No problems with the basic settings either. But now it comes down to specifics: Zapier integration: I followed the steps, but I cannont get passed the " Allow Zapier to access your Mau… --- ## [Need help on deleting old contacts](https://forum.mautic.org/t/need-help-on-deleting-old-contacts/18492)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 4\ **Last updated:** [October 2, 2024, 1:46pm UTC](https://forum.mautic.org/t/need-help-on-deleting-old-contacts/18492 "2024-10-02T13:46:23Z")
Mautic 3.0 version My PHP version is :7.3 My MySQL My problem is: I hate re-inventing the wheel so can anyone help me with the best accepted procedure in regard to deleting old contacts… Due to space I only intend to … --- ## [Email click Tracking not working 3.01](https://forum.mautic.org/t/email-click-tracking-not-working-3-01/15357)
**Author:** [@ganesanv](https://forum.mautic.org/u/ganesanv)\ **Replies:** 25\ **Last updated:** [September 11, 2024, 2:39pm UTC](https://forum.mautic.org/t/email-click-tracking-not-working-3-01/15357 "2024-09-11T14:39:23Z")
Your software My PHP version is : 7.2.32 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.2.32 Your problem I have installed muatic 3.01 and it working perfectly, we have hosted in public. we ar… --- ## [How to update Mautic when using a reverse proxy in front?](https://forum.mautic.org/t/how-to-update-mautic-when-using-a-reverse-proxy-in-front/19923)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 6\ **Last updated:** [September 4, 2024, 9:53am UTC](https://forum.mautic.org/t/how-to-update-mautic-when-using-a-reverse-proxy-in-front/19923 "2024-09-04T09:53:23Z")
I’ve recently tried to update from Mautic 3.2.5 to 3.3.3. Before doing such things i always make a snapshot from the VM so i can easily rollback. When i start the update using the WebGUI is seem to run good until the ve… --- ## [Moving Mautic 3](https://forum.mautic.org/t/moving-mautic-3/27877)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 2\ **Last updated:** [August 10, 2024, 2:53pm UTC](https://forum.mautic.org/t/moving-mautic-3/27877 "2024-08-10T14:53:56Z")
Your software My PHP version is : 7.3.33 Updating/Installing Errors Moving Mautic 3.1.1 These errors are showing in the Mautic log : \[2023-05-02 12:41:02\] mautic.CRITICAL: Uncaught PHP Exception Doctrine\\DBAL\\Except… --- ## [How to upgrade to Mautic 3.1?](https://forum.mautic.org/t/how-to-upgrade-to-mautic-3-1/16203)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 10\ **Last updated:** [July 8, 2024, 9:09pm UTC](https://forum.mautic.org/t/how-to-upgrade-to-mautic-3-1/16203 "2024-07-08T21:09:17Z")
The ‘Upgrade to 3.1’ button is no longer showing up in my notifications. I can’t find a page with general upgrade instructions anywhere, only a long blog post about features and who did what, but zero word on how to inst… --- ## [Database migration error FOREIGN KEY constraint](https://forum.mautic.org/t/database-migration-error-foreign-key-constraint/18413)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 4\ **Last updated:** [July 8, 2024, 1:59am UTC](https://forum.mautic.org/t/database-migration-error-foreign-key-constraint/18413 "2024-07-08T01:59:57Z")
\*\*Mautic 3.3 My PHP version is : 7.3.2.6 \*My MySQL 8.0.22 - MySQL Community Server - GPL Updating/Installing Errors Database migration issue with the folowing error, any help will be appreciate Updating database sch… --- ## [Error Updating from Mautic 3.0 --\>3.01](https://forum.mautic.org/t/error-updating-from-mautic-3-0-3-01/15038)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 11\ **Last updated:** [July 8, 2024, 1:52am UTC](https://forum.mautic.org/t/error-updating-from-mautic-3-0-3-01/15038 "2024-07-08T01:52:58Z")
Your software My PHP version is :7.3 My MariaDB version is 10.3 Updating/Installing Errors I am : Updating from 3.0–\> 3.01 Upgrading/installing via Command Line These errors are showing in the installer : Step … --- ## [Custom Email Theme Issue](https://forum.mautic.org/t/custom-email-theme-issue/16688)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 12\ **Last updated:** [July 5, 2024, 10:17am UTC](https://forum.mautic.org/t/custom-email-theme-issue/16688 "2024-07-05T10:17:25Z")
Your software My PHP version is : php 7.3.20 My MySQL/MariaDB version is (delete as applicable): 5.7.30-1debian10 (docker image: mysql:5.7) These errors are showing in the Mautic log : No errors Error We have create… --- ## [I can't save the email template](https://forum.mautic.org/t/i-cant-save-the-email-template/19025)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 6\ **Last updated:** [July 5, 2024, 10:17am UTC](https://forum.mautic.org/t/i-cant-save-the-email-template/19025 "2024-07-05T10:17:14Z")
Your software 3.3.2 My PHP version is : 7.3 My problem is : The email template is not saved after editing the email. Steps I have tried to fix the problem : check the read and write permissions on my hosting and cl… --- ## [Scheduled emails not sent](https://forum.mautic.org/t/scheduled-emails-not-sent/17588)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 29\ **Last updated:** [July 5, 2024, 10:13am UTC](https://forum.mautic.org/t/scheduled-emails-not-sent/17588 "2024-07-05T10:13:02Z")
I’m having issues with sending scheduled emails. Ever since I changed in email setting from “immidiately” to “queu” emails are said to be sent in mautic but they are not. I checked all 15 of my email addresses in segment… --- ## [Errors while sending test email](https://forum.mautic.org/t/errors-while-sending-test-email/20152)
**Author:** [@aayan2010](https://forum.mautic.org/u/aayan2010)\ **Replies:** 3\ **Last updated:** [July 5, 2024, 10:12am UTC](https://forum.mautic.org/t/errors-while-sending-test-email/20152 "2024-07-05T10:12:13Z")
Your software My Mautic version is: bitnami-mautic-3.3.3-5-r02 My PHP version is: 7.3.28 My Database type and version is: mysqlnd 5.0.12-dev Your problem My problem is: My instance is created on AWS EC2 and SMTP Se… --- ## [Can't send manual emails](https://forum.mautic.org/t/cant-send-manual-emails/20056)
**Author:** [@reynolds77](https://forum.mautic.org/u/reynolds77)\ **Replies:** 6\ **Last updated:** [July 5, 2024, 10:11am UTC](https://forum.mautic.org/t/cant-send-manual-emails/20056 "2024-07-05T10:11:43Z")
Hello everyone I hope you good, today I have a weird problem, I don’t really understand why it happens, I wish you can help me to fix that → Your software Mautic version v3.3.3 My PHP version is : 7.4.18 My MySQL/Ma… --- ## [From 3.3.4 to 5.1?](https://forum.mautic.org/t/from-3-3-4-to-5-1/32411)
**Author:** [@mojo](https://forum.mautic.org/u/mojo)\ **Replies:** 3\ **Last updated:** [June 26, 2024, 10:32pm UTC](https://forum.mautic.org/t/from-3-3-4-to-5-1/32411 "2024-06-26T22:32:54Z")
Hi We are working on version 3.3.4 php v. 7.3 Unfortunately, we were unable to upgrade to newer versions earlier :frowning: Can we switch directly to version 5.1.0 or do we have to make subsequent transitions from 3.… --- ## [Problem with API - Add to Segment](https://forum.mautic.org/t/problem-with-api-add-to-segment/15281)
**Author:** [@fcrdossantos](https://forum.mautic.org/u/fcrdossantos)\ **Replies:** 12\ **Last updated:** [February 15, 2024, 7:23pm UTC](https://forum.mautic.org/t/problem-with-api-add-to-segment/15281 "2024-02-15T19:23:57Z")
Your software My PHP version is : 7.2.31 My MariaDB version is: 10.4.13 Updating/Installing Errors I am: Updating Upgrading/installing via : Command Line These errors are showing in the Mautic log : None My prob… --- ## [I need to test with an older version](https://forum.mautic.org/t/i-need-to-test-with-an-older-version/30231)
**Author:** [@viniciusmagrin](https://forum.mautic.org/u/viniciusmagrin)\ **Replies:** 1\ **Last updated:** [December 18, 2023, 9:45am UTC](https://forum.mautic.org/t/i-need-to-test-with-an-older-version/30231 "2023-12-18T09:45:09Z")
Hy everyone, im THE noob. I was able to install the latest version. Had to upgrade PHP but that´s when my problems started. I have a prestashop version that works with php until 7.2 but current version uses 7.4 so i … --- ## [View contacts hits and interactions for a specific external page](https://forum.mautic.org/t/view-contacts-hits-and-interactions-for-a-specific-external-page/29231)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 0\ **Last updated:** [September 9, 2023, 8:12am UTC](https://forum.mautic.org/t/view-contacts-hits-and-interactions-for-a-specific-external-page/29231 "2023-09-09T08:12:56Z")
My PHP version is : 7.4 Mautic 3.3 My problem is : I need to filter out contacts hits or interactions with a specific external page. Is there anyone who can suggest a MySQL query appropriate to this case? Are you aw… --- ## [Unable to load mautic configuration, it keeps loading](https://forum.mautic.org/t/unable-to-load-mautic-configuration-it-keeps-loading/19075)
**Author:** [@powersupport](https://forum.mautic.org/u/powersupport)\ **Replies:** 16\ **Last updated:** [July 26, 2023, 11:00am UTC](https://forum.mautic.org/t/unable-to-load-mautic-configuration-it-keeps-loading/19075 "2023-07-26T11:00:49Z")
Hi, Mautic v3.3.2 PHP 7.3 mysql Ver 15.1 Distrib 10.2.32-MariaDB, for Linux (x86\_64) using readline 5.1 Recently, we have updated the Mautic to the latest version, since then, Mautic configuration page is not loadin… --- ## [Mautic not sending password reset](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 2\ **Last updated:** [August 28, 2020, 9:00am UTC](https://forum.mautic.org/t/mautic-not-sending-password-reset/15843 "2020-08-28T09:00:17Z")
Seems that Mautic won’t send me a password reset. Nothing arrives. I’m using 3.02 … .anyone run into this ? I solved this by entering another bcrypt hash string into the DB, but I still need to know why its not sending … --- ## [HTML Email Templates ALL Show up Blank in Editor/Builder](https://forum.mautic.org/t/html-email-templates-all-show-up-blank-in-editor-builder/16841)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 6\ **Last updated:** [May 11, 2023, 5:42pm UTC](https://forum.mautic.org/t/html-email-templates-all-show-up-blank-in-editor-builder/16841 "2023-05-11T17:42:44Z")
Your software My PHP version is : v7.3 My MySQL/MariaDB version is MariaDB version 10.3.25 Updating/Installing Errors Upgrading/installing via (delete as applicable) : Web / Command Line OS: Linux Ubuntu 20.04 Ma… --- ## [Mautic 3 on Centos 7 404 after installer completes](https://forum.mautic.org/t/mautic-3-on-centos-7-404-after-installer-completes/14961)
**Author:** [@netideas](https://forum.mautic.org/u/netideas)\ **Replies:** 27\ **Last updated:** [April 13, 2023, 8:14am UTC](https://forum.mautic.org/t/mautic-3-on-centos-7-404-after-installer-completes/14961 "2023-04-13T08:14:55Z")
Your software My PHP version is : 7.3.19 \*My MySQL version is: 5.7.30-1 Installing Errors I am (delete as applicable): Installing installing via (delete as applicable) : Command Line These errors are showing in the… --- ## [How many sender mail ids can I add in to send mail from?](https://forum.mautic.org/t/how-many-sender-mail-ids-can-i-add-in-to-send-mail-from/27469)
**Author:** [@ritesh1](https://forum.mautic.org/u/ritesh1)\ **Replies:** 3\ **Last updated:** [March 27, 2023, 8:56pm UTC](https://forum.mautic.org/t/how-many-sender-mail-ids-can-i-add-in-to-send-mail-from/27469 "2023-03-27T20:56:42Z")
How many sender mail ids can I add in to send mail from? and how to add sender mail id’s in this and can i add gmail id in it? --- ## [Command Line Upgrade Problem when upgrading from 2.16.3 to 3.0](https://forum.mautic.org/t/command-line-upgrade-problem-when-upgrading-from-2-16-3-to-3-0/15360)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 7\ **Last updated:** [March 23, 2023, 4:20am UTC](https://forum.mautic.org/t/command-line-upgrade-problem-when-upgrading-from-2-16-3-to-3-0/15360 "2023-03-23T04:20:31Z")
Your software My PHP version is : 7.2 \*My MariaDB version is: 10.2 Updating/Installing Errors \*I am: Updating \*Upgrading: Command Line These errors are showing in the installer : No errors all looked good at this … [Next page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=1)