# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=1 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 2 --- ## [I can't save the emails](https://forum.mautic.org/t/i-cant-save-the-emails/18956)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 7\ **Last updated:** [February 22, 2023, 3:04pm UTC](https://forum.mautic.org/t/i-cant-save-the-emails/18956 "2023-02-22T15:04:59Z")
My software v3.3.2 My PHP version is\* : 7.3.27 My MySQL/ 10.3.28-MariaDB-log-cll-lve These errors are showing : Apr-2021 04:43:27 UTC\] PHP Notice: Trying to access array offset on value of type null in /home/publsu… --- ## [Why doesn't mautic support captcha/reCaptcha for forms by default?](https://forum.mautic.org/t/why-doesnt-mautic-support-captcha-recaptcha-for-forms-by-default/19675)
**Author:** [@MilesThatch](https://forum.mautic.org/u/MilesThatch)\ **Replies:** 12\ **Last updated:** [February 17, 2023, 1:43am UTC](https://forum.mautic.org/t/why-doesnt-mautic-support-captcha-recaptcha-for-forms-by-default/19675 "2023-02-17T01:43:04Z")
Good day, everyone. I’m looking to implement a captcha for forms but the only thing I can use is a non functional plugin made by a volunteer dev who no longer have time to answer questions. Why wouldn’t there be built i… --- ## [ClassNotFoundException: Attempted to load class "FormSubscriber" from namespace "MauticPlugin\\MauticRecaptchaBundle\\EventListener"](https://forum.mautic.org/t/classnotfoundexception-attempted-to-load-class-formsubscriber-from-namespace-mauticplugin-mauticrecaptchabundle-eventlistener/26549)
**Author:** [@deejmer](https://forum.mautic.org/u/deejmer)\ **Replies:** 1\ **Last updated:** [January 18, 2023, 7:01am UTC](https://forum.mautic.org/t/classnotfoundexception-attempted-to-load-class-formsubscriber-from-namespace-mauticplugin-mauticrecaptchabundle-eventlistener/26549 "2023-01-18T07:01:08Z")
Upgrading from 2.16.5 to 3.2.4 My PHP version is 7.2.34 : My MySQL/MariaDB version is 5.0.12-dev The upgrade says that it runs successfully, but I get a 500 error and this following error logged in PHP: Updating/Inst… --- ## [Maxmind not downloading anymore after 3.2.0 update ... seems it doesn't believe I put a license key in there](https://forum.mautic.org/t/maxmind-not-downloading-anymore-after-3-2-0-update-seems-it-doesnt-believe-i-put-a-license-key-in-there/17241)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 7\ **Last updated:** [December 24, 2022, 1:10pm UTC](https://forum.mautic.org/t/maxmind-not-downloading-anymore-after-3-2-0-update-seems-it-doesnt-believe-i-put-a-license-key-in-there/17241 "2022-12-24T13:10:36Z")
Just updated to 3.2.0 and Maxmind doesn’t fetch anymore through the config panel. Everything worked before and the license key is there, while the log tells that Mautic thinks otherwise: \[2020-12-01 16:39:10\] mautic.E… --- ## [Email Dynamic Content Filter Criteria Missing](https://forum.mautic.org/t/email-dynamic-content-filter-criteria-missing/17962)
**Author:** [@cyonkers](https://forum.mautic.org/u/cyonkers)\ **Replies:** 4\ **Last updated:** [December 20, 2022, 4:02pm UTC](https://forum.mautic.org/t/email-dynamic-content-filter-criteria-missing/17962 "2022-12-20T16:02:39Z")
We are moving our data from v2.16.2 to a fresh install of v3.2.5 because we had a number of issues trying to upgrade. As I have been setting up our campaigns in v3 I noticed that a number of the Filter Criteria for Dyna… --- ## [Mautic Update Issues (Segment Tab inside Mautic Wont Open On Click!)](https://forum.mautic.org/t/mautic-update-issues-segment-tab-inside-mautic-wont-open-on-click/17617)
**Author:** [@dewale.michael](https://forum.mautic.org/u/dewale.michael)\ **Replies:** 7\ **Last updated:** [December 20, 2022, 4:05pm UTC](https://forum.mautic.org/t/mautic-update-issues-segment-tab-inside-mautic-wont-open-on-click/17617 "2022-12-20T16:05:47Z")
My software Mautic v 3.0.2 (Updating to v 3.2.2) My PHP version is : PHP Version 7.2.34 (Linus vps server) MariaDB version is 10.3.27 Updating Errors From the Log file \[2020-12-30 12:12:11\] mautic.CRITICAL: Uncaught… --- ## [Mautic update 3.3.5 to 4.0.0 failed](https://forum.mautic.org/t/mautic-update-3-3-5-to-4-0-0-failed/26272)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 3\ **Last updated:** [December 19, 2022, 9:33am UTC](https://forum.mautic.org/t/mautic-update-3-3-5-to-4-0-0-failed/26272 "2022-12-19T09:33:49Z")
Your software My Mautic version is: 3.3.5 My PHP version is: 7.4.32 My Database type and version is: 5.7.33 Your problem My problem is: Hi ! We currently have Mautic in version 3.2.5. We would like to upgrade to … --- ## [755 permissions at installation](https://forum.mautic.org/t/755-permissions-at-installation/26404)
**Author:** [@SunnyDay](https://forum.mautic.org/u/SunnyDay)\ **Replies:** 5\ **Last updated:** [December 17, 2022, 12:48am UTC](https://forum.mautic.org/t/755-permissions-at-installation/26404 "2022-12-17T00:48:33Z")
Mautic 4.4.5 ubuntu 1st installation: 403 forbidden at the home page of new subdomain Eliminated the software’s .htaccess file and upon landing, the program went to index.php/installer Installer coughed and then gav… --- ## [Upgrade from 4.1.2 hangs on "Moving Package Contents" \> In Progress](https://forum.mautic.org/t/upgrade-from-4-1-2-hangs-on-moving-package-contents-in-progress/25815)
**Author:** [@cesaretiba](https://forum.mautic.org/u/cesaretiba)\ **Replies:** 5\ **Last updated:** [October 25, 2022, 6:06pm UTC](https://forum.mautic.org/t/upgrade-from-4-1-2-hangs-on-moving-package-contents-in-progress/25815 "2022-10-25T18:06:21Z")
Your software My PHP version is : PHP Version 7.4.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version mysqlnd 7.4.3 Updating/Installing Errors I am : Updating \*Upgradingvia : Web These er… --- ## [Geo Ip Maind integration error](https://forum.mautic.org/t/geo-ip-maind-integration-error/25507)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 2\ **Last updated:** [September 27, 2022, 7:21pm UTC](https://forum.mautic.org/t/geo-ip-maind-integration-error/25507 "2022-09-27T19:21:58Z")
Guys, I have this error in the GeoIP of max maind, I created an account and a key for the new version, this one with the default format first the ID and then the api key, probably everything is ok but when requesting the… --- ## [Cron jobs issue, fresh install](https://forum.mautic.org/t/cron-jobs-issue-fresh-install/21038)
**Author:** [@mindeswx](https://forum.mautic.org/u/mindeswx)\ **Replies:** 12\ **Last updated:** [September 16, 2022, 1:51pm UTC](https://forum.mautic.org/t/cron-jobs-issue-fresh-install/21038 "2022-09-16T13:51:03Z")
Your software - v2.16.5 (that’s what it says in the right bottom corner on the dashboard) My PHP version is : 7.2.24-0ubuntu0.18.04.9 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version - mysqlnd… --- ## [Background import do not work in mautic](https://forum.mautic.org/t/background-import-do-not-work-in-mautic/24867)
**Author:** [@rajupml](https://forum.mautic.org/u/rajupml)\ **Replies:** 5\ **Last updated:** [September 6, 2022, 8:19am UTC](https://forum.mautic.org/t/background-import-do-not-work-in-mautic/24867 "2022-09-06T08:19:29Z")
Your softwareMautic-3.3.3 My PHP version is : php7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/… --- ## [Facebook Social Integration Field Mapping](https://forum.mautic.org/t/facebook-social-integration-field-mapping/20155)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 2\ **Last updated:** [July 25, 2022, 1:24pm UTC](https://forum.mautic.org/t/facebook-social-integration-field-mapping/20155 "2022-07-25T13:24:17Z")
Mautic 3.3.3 PHP 7.3.27 : Facebook plugins maps full\_name data to both first\_name and last\_name fields. I can’t get it to separate first\_name from last\_name. Has anyone else run into this problem? Any solution to shar… --- ## [It is possible to use environment variables in 'local.php'?](https://forum.mautic.org/t/it-is-possible-to-use-environment-variables-in-local-php/24360)
**Author:** [@lopes80andre](https://forum.mautic.org/u/lopes80andre)\ **Replies:** 0\ **Last updated:** [June 3, 2022, 9:11pm UTC](https://forum.mautic.org/t/it-is-possible-to-use-environment-variables-in-local-php/24360 "2022-06-03T21:11:53Z")
Hi, I’m moving Mautic from one server to another one. I want to automate the process using Ansible. My question is about using environment variables in local.php, for example it is possible to do this? Using getenv(): … --- ## [Code as Dynamic Web Content](https://forum.mautic.org/t/code-as-dynamic-web-content/20509)
**Author:** [@nsomaru](https://forum.mautic.org/u/nsomaru)\ **Replies:** 4\ **Last updated:** [April 25, 2022, 8:51am UTC](https://forum.mautic.org/t/code-as-dynamic-web-content/20509 "2022-04-25T08:51:02Z")
Your problem My problem is : I’m using dynamic web content with Wordpress. It works fine. I want to embed an iframe and script tag in dynamic web content but this stuff is being stripped even when I add it in the code… --- ## [ERR\_MAUTIC\_2\_MIGRATIONS\_FAILED](https://forum.mautic.org/t/err-mautic-2-migrations-failed/19166)
**Author:** [@roseunique](https://forum.mautic.org/u/roseunique)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 6:04pm UTC](https://forum.mautic.org/t/err-mautic-2-migrations-failed/19166 "2022-04-21T18:04:11Z")
Your software My PHP version is : 7.3 Updating/Installing Errors I am upgrading from 2.16.3 to 3.2.4 These errors are showing in the installer : These errors are showing in the Mautic log : ERR\_MAUTIC\_2\_MIGRATIONS\_F… --- ## [Setup Problem](https://forum.mautic.org/t/setup-problem/23687)
**Author:** [@Buergerjornalisten](https://forum.mautic.org/u/Buergerjornalisten)\ **Replies:** 0\ **Last updated:** [April 8, 2022, 9:32am UTC](https://forum.mautic.org/t/setup-problem/23687 "2022-04-08T09:32:30Z")
Your softwareMautic 4.2.1 My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 Updating/Installing Errors Hi. I have a problem installing Mautic. I uploaded the data to the server on a… --- ## [Problem upgrading to Mautic 3 -- Can't drop index 'live\_tweet\_text\_index';](https://forum.mautic.org/t/problem-upgrading-to-mautic-3-cant-drop-index-live-tweet-text-index/20016)
**Author:** [@shanse2](https://forum.mautic.org/u/shanse2)\ **Replies:** 1\ **Last updated:** [March 28, 2022, 12:44pm UTC](https://forum.mautic.org/t/problem-upgrading-to-mautic-3-cant-drop-index-live-tweet-text-index/20016 "2022-03-28T12:44:39Z")
Your software My PHP version is : 7.2.24 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.28-MariaDB Updating/Installing Errors I am (delete as applicable): Updating Upgrading/install… --- ## [Clear cache in Mautic 3 via command line not going through](https://forum.mautic.org/t/clear-cache-in-mautic-3-via-command-line-not-going-through/20635)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 4\ **Last updated:** [March 25, 2022, 2:27pm UTC](https://forum.mautic.org/t/clear-cache-in-mautic-3-via-command-line-not-going-through/20635 "2022-03-25T14:27:17Z")
Mautic version My PHP version is : 7.2 \*My MySQL version is 5.7.35 \*Processing clear cache via Command Line These errors are showing in the installer : Error: Allowed memory size of 134217728 bytes exhausted (tried … --- ## [Install mautic on hetzner](https://forum.mautic.org/t/install-mautic-on-hetzner/23040)
**Author:** [@paolosn](https://forum.mautic.org/u/paolosn)\ **Replies:** 3\ **Last updated:** [March 15, 2022, 12:05pm UTC](https://forum.mautic.org/t/install-mautic-on-hetzner/23040 "2022-03-15T12:05:11Z")
hello guys I’m starting my journey with mautic and im Happy :smiley: according to lei it is better to have a vps server with which i proceeded to contract hetzner vpn… I have created a subdomain in my domain provider (… --- ## [PHP Fatal error: Uncaught Error: Undefined constant "MB\_OVERLOAD\_STRING"](https://forum.mautic.org/t/php-fatal-error-uncaught-error-undefined-constant-mb-overload-string/23015)
**Author:** [@nichg233333](https://forum.mautic.org/u/nichg233333)\ **Replies:** 1\ **Last updated:** [March 12, 2022, 7:24pm UTC](https://forum.mautic.org/t/php-fatal-error-uncaught-error-undefined-constant-mb-overload-string/23015 "2022-03-12T19:24:04Z")
I can’t check Mautic version now as the console -V command (and all other send commands only gives this error: /var/www/mautic/app/console -V PHP Fatal error: Uncaught Error: Undefined constant “MB\_OVERLOAD\_STRING” in … --- ## [Issues with CORS when trying to configure Mautic 3 and NGinx](https://forum.mautic.org/t/issues-with-cors-when-trying-to-configure-mautic-3-and-nginx/15275)
**Author:** [@MBConsultingUK](https://forum.mautic.org/u/MBConsultingUK)\ **Replies:** 21\ **Last updated:** [February 25, 2022, 2:33pm UTC](https://forum.mautic.org/t/issues-with-cors-when-trying-to-configure-mautic-3-and-nginx/15275 "2022-02-25T14:33:36Z")
Your software My PHP version is : 7.2.32 My MySQL/MariaDB version is (delete as applicable): MySQL 8 My Webserver is: NGinx Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing vi… --- ## [Higher MariaDB version ok?](https://forum.mautic.org/t/higher-mariadb-version-ok/22195)
**Author:** [@adambeazley](https://forum.mautic.org/u/adambeazley)\ **Replies:** 2\ **Last updated:** [February 17, 2022, 10:43am UTC](https://forum.mautic.org/t/higher-mariadb-version-ok/22195 "2022-02-17T10:43:18Z")
Mautic 2.16.5 PHP 7.3.33 : My MySQL/MariaDB version is (delete as applicable): 10.3.32-MariaDB The problem is the installer keeps telling me: Whoops! You’re not ready for Mautic 3 (yet) The following errors occurred … --- ## [Landing page throws "500 Internal Server Error" when not logged in after Mautic Upgrade](https://forum.mautic.org/t/landing-page-throws-500-internal-server-error-when-not-logged-in-after-mautic-upgrade/19114)
**Author:** [@blu-it](https://forum.mautic.org/u/blu-it)\ **Replies:** 4\ **Last updated:** [February 17, 2022, 10:37am UTC](https://forum.mautic.org/t/landing-page-throws-500-internal-server-error-when-not-logged-in-after-mautic-upgrade/19114 "2022-02-17T10:37:15Z")
Your software My Mautic version is: 3.3.2 My PHP version is: 7.3 My Database type and version is: 8.0.13 Your problem My problem is: I made an upgrade from Mautic v. 2.x to 3.3.8 via the webinterface with already e… --- ## [Issue with Date/Datetime fields in Mautic 4](https://forum.mautic.org/t/issue-with-date-datetime-fields-in-mautic-4/22414)
**Author:** [@mzagmajster](https://forum.mautic.org/u/mzagmajster)\ **Replies:** 2\ **Last updated:** [February 4, 2022, 9:42am UTC](https://forum.mautic.org/t/issue-with-date-datetime-fields-in-mautic-4/22414 "2022-02-04T09:42:04Z")
Your software My Mautic version is: 4.1.1 My PHP version is: 7.4 My Database type and version is: Maria DB 10.3 Your problem My problem is: I am trying to migrate Mautic 3.3.4 to 4.1.1 and have issues with one inst… --- ## [Basic Points question](https://forum.mautic.org/t/basic-points-question/21826)
**Author:** [@harry5](https://forum.mautic.org/u/harry5)\ **Replies:** 4\ **Last updated:** [January 24, 2022, 10:14pm UTC](https://forum.mautic.org/t/basic-points-question/21826 "2022-01-24T22:14:22Z")
Can someone help - I know I should already know the answer to this but here goes. I am using the global point function to add 1 point when someone opens an email. However, at the moment, it is adding additional points i… --- ## [Update to v3.2.4](https://forum.mautic.org/t/update-to-v3-2-4/22470)
**Author:** [@scott1](https://forum.mautic.org/u/scott1)\ **Replies:** 1\ **Last updated:** [January 24, 2022, 4:48pm UTC](https://forum.mautic.org/t/update-to-v3-2-4/22470 "2022-01-24T16:48:48Z")
Mautic update to v3.2.4 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as appl… --- ## [Salesforce Integration Campaign Members filter not working after upgrade to Mautic 3](https://forum.mautic.org/t/salesforce-integration-campaign-members-filter-not-working-after-upgrade-to-mautic-3/19185)
**Author:** [@matthewday](https://forum.mautic.org/u/matthewday)\ **Replies:** 2\ **Last updated:** [January 7, 2022, 10:00am UTC](https://forum.mautic.org/t/salesforce-integration-campaign-members-filter-not-working-after-upgrade-to-mautic-3/19185 "2022-01-07T10:00:40Z")
Your software My PHP version is : 7.3.17 My MySQL/MariaDB version is (delete as applicable): 5.7.28 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : … --- ## [Error to upgrade mautic to 3.24 from 2.16.5](https://forum.mautic.org/t/error-to-upgrade-mautic-to-3-24-from-2-16-5/22149)
**Author:** [@steekhutze](https://forum.mautic.org/u/steekhutze)\ **Replies:** 18\ **Last updated:** [January 5, 2022, 1:45pm UTC](https://forum.mautic.org/t/error-to-upgrade-mautic-to-3-24-from-2-16-5/22149 "2022-01-05T13:45:30Z")
Mautic 2.16.5 php 7.3.3 OS linux update with GUI of mautic and i have this error Upgrading Mautic… This might take several minutes. Starting the upgrade… Backing up the database if we can… Applying Mauti… --- ## [Integromat Mautic Error](https://forum.mautic.org/t/integromat-mautic-error/15242)
**Author:** [@dale1](https://forum.mautic.org/u/dale1)\ **Replies:** 5\ **Last updated:** [January 5, 2022, 4:30am UTC](https://forum.mautic.org/t/integromat-mautic-error/15242 "2022-01-05T04:30:36Z")
Your software My PHP version is : PHP Version 7.3.20 Updating/Installing Errors I am attempting to use Integromat. These errors are showing in the Mautic log : I am not seeing errors in the logs. I am new to Mautic… [Previous page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md) [Next page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=2)