# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=2 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 3 --- ## [Mautic 3 dashboard very slow](https://forum.mautic.org/t/mautic-3-dashboard-very-slow/17328)
**Author:** [@francourbano](https://forum.mautic.org/u/francourbano)\ **Replies:** 3\ **Last updated:** [December 14, 2021, 9:53pm UTC](https://forum.mautic.org/t/mautic-3-dashboard-very-slow/17328 "2021-12-14T21:53:22Z")
System: Mautic 3.2.1 PHP 7.2.34 Debian 10 AWS EC2 T3a.xlarge Issue: Since I updated to Mautic 3 (now 3.2.1) when I access the dashboard the application stops working for a few minutes (it absorbs all the resources)… --- ## [Error message when entering a scheduled task](https://forum.mautic.org/t/error-message-when-entering-a-scheduled-task/21780)
**Author:** [@javiervip20](https://forum.mautic.org/u/javiervip20)\ **Replies:** 0\ **Last updated:** [November 25, 2021, 6:44pm UTC](https://forum.mautic.org/t/error-message-when-entering-a-scheduled-task/21780 "2021-11-25T18:44:43Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [Error upgrading from 2.16.3 to 3.0.1 on self-hosted CentOS 7](https://forum.mautic.org/t/error-upgrading-from-2-16-3-to-3-0-1-on-self-hosted-centos-7/15874)
**Author:** [@mrbock](https://forum.mautic.org/u/mrbock)\ **Replies:** 12\ **Last updated:** [November 7, 2021, 2:20pm UTC](https://forum.mautic.org/t/error-upgrading-from-2-16-3-to-3-0-1-on-self-hosted-centos-7/15874 "2021-11-07T14:20:32Z")
Your software My PHP version is : 7.3.21 My MariaDB version is: 10.3.24 Updating/Installing Errors I am Updating Upgrading/installing via (delete as applicable) : Web / Command Line : BOTH methods tried. It stops at… --- ## [Updating mautic in docker](https://forum.mautic.org/t/updating-mautic-in-docker/15795)
**Author:** [@amit.kumar](https://forum.mautic.org/u/amit.kumar)\ **Replies:** 3\ **Last updated:** [November 6, 2021, 2:40pm UTC](https://forum.mautic.org/t/updating-mautic-in-docker/15795 "2021-11-06T14:40:33Z")
Your software My PHP version is : 7.1 My MySQL version is: 5.7 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These errors are showin… --- ## [HELP ME \> ERR\_MAUTIC\_2\_MIGRATIONS\_FAILED 2.16.0 \> 3.2.4](https://forum.mautic.org/t/help-me-err-mautic-2-migrations-failed-2-16-0-3-2-4/20767)
**Author:** [@carlos1](https://forum.mautic.org/u/carlos1)\ **Replies:** 3\ **Last updated:** [October 5, 2021, 11:36pm UTC](https://forum.mautic.org/t/help-me-err-mautic-2-migrations-failed-2-16-0-3-2-4/20767 "2021-10-05T23:36:55Z")
Running pre-upgrade checks… One or more errors occurred in the pre-upgrade checks: You already seem to be running Mautic 3.0.0 or newer, so this upgrade script is not relevant to you anymore. Aborting. One or more wa… --- ## [To trigger a lead capture Campaign is a segmet assignment all that is required?](https://forum.mautic.org/t/to-trigger-a-lead-capture-campaign-is-a-segmet-assignment-all-that-is-required/19367)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 10\ **Last updated:** [September 15, 2021, 11:26am UTC](https://forum.mautic.org/t/to-trigger-a-lead-capture-campaign-is-a-segmet-assignment-all-that-is-required/19367 "2021-09-15T11:26:16Z")
Your software My PHP version is :7.3 \*My MySQL/MariaDB version is \*MySQL Your problem My problem is : I have built a lead capture form using the basic Mautic form builder. I have set an action on the form to place t… --- ## [Unable to Edit Certain Contacts](https://forum.mautic.org/t/unable-to-edit-certain-contacts/20864)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [September 14, 2021, 12:01pm UTC](https://forum.mautic.org/t/unable-to-edit-certain-contacts/20864 "2021-09-14T12:01:06Z")
running the latest version of mautic-3 and I am unable to edit certain contacts. There is nothing in the mautic.error log. Inside the console I am seeing this: GET … /s/contacts/edit/591?\_=1631617585421&mauticUserLast… --- ## [How to upgrade from 2.1.6](https://forum.mautic.org/t/how-to-upgrade-from-2-1-6/20702)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 1\ **Last updated:** [September 3, 2021, 7:55am UTC](https://forum.mautic.org/t/how-to-upgrade-from-2-1-6/20702 "2021-09-03T07:55:25Z")
I logged in after few months and I cant see upgrade link anymore…nor the version of my mautic… Can I just upgrade it via WEB, I am on shared hosting…and I want to move to local dev with composer… but 2.1.6. is not supp… --- ## [How to configure reply emails on mautic](https://forum.mautic.org/t/how-to-configure-reply-emails-on-mautic/20679)
**Author:** [@obelix](https://forum.mautic.org/u/obelix)\ **Replies:** 3\ **Last updated:** [September 1, 2021, 7:55pm UTC](https://forum.mautic.org/t/how-to-configure-reply-emails-on-mautic/20679 "2021-09-01T19:55:48Z")
Hi, my clients cant respond my emails on mautic, how can i set up this? im using a smtp for email marketing thanks --- ## [Mautic upgrade to 3.3.1 a mess again](https://forum.mautic.org/t/mautic-upgrade-to-3-3-1-a-mess-again/18471)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 11\ **Last updated:** [August 28, 2021, 8:34am UTC](https://forum.mautic.org/t/mautic-upgrade-to-3-3-1-a-mess-again/18471 "2021-08-28T08:34:26Z")
Mautic 3.2.5 7.2 MariaDB Upgrade button in admin has never worked anyway, so I followed the command line steps that worked on previous upgrades, using wget to get 3.3.1-update.zip, then applying with this: php bin/co… --- ## [Error when modifying LESS files for Focus Items](https://forum.mautic.org/t/error-when-modifying-less-files-for-focus-items/20549)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [August 19, 2021, 5:00pm UTC](https://forum.mautic.org/t/error-when-modifying-less-files-for-focus-items/20549 "2021-08-19T17:00:39Z")
I made some minor class changes to the following less files: …/plugins/MauticFocusBundle/Views/Builder/Modal/style.less.php …/plugins/MauticFocusBundle/Views/Builder/Notification/style.less.php And now, I get the foll… --- ## [Changed timezone but still getting this error](https://forum.mautic.org/t/changed-timezone-but-still-getting-this-error/20488)
**Author:** [@bharatvenkatesh](https://forum.mautic.org/u/bharatvenkatesh)\ **Replies:** 0\ **Last updated:** [August 14, 2021, 11:01am UTC](https://forum.mautic.org/t/changed-timezone-but-still-getting-this-error/20488 "2021-08-14T11:01:06Z")
Your software My PHP version is : 7.3.0 My MySQL/MariaDB version is (delete as applicable): 10.2.39-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as appl… --- ## [Empty Event Name?](https://forum.mautic.org/t/empty-event-name/20407)
**Author:** [@miamiman](https://forum.mautic.org/u/miamiman)\ **Replies:** 1\ **Last updated:** [August 9, 2021, 3:58pm UTC](https://forum.mautic.org/t/empty-event-name/20407 "2021-08-09T15:58:10Z")
Your software 3.3.3 My PHP version is : 7.4.21 My problem is : Install is working fine. I discovered today the following error with a created email contact. I don’t see any relevant error in the logs. We have some f… --- ## [AbstractMySQLDriver.php line 106](https://forum.mautic.org/t/abstractmysqldriver-php-line-106/20223)
**Author:** [@scott1](https://forum.mautic.org/u/scott1)\ **Replies:** 0\ **Last updated:** [July 21, 2021, 3:00am UTC](https://forum.mautic.org/t/abstractmysqldriver-php-line-106/20223 "2021-07-21T03:00:17Z")
Mauti 3.2.4 My PHP version is : 7.2.34 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0.2 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as applicabl… --- ## [All files have root (instead of www-data) permission after running php upgrade\_v3.php. Is this OK?](https://forum.mautic.org/t/all-files-have-root-instead-of-www-data-permission-after-running-php-upgrade-v3-php-is-this-ok/20213)
**Author:** [@hhjchen](https://forum.mautic.org/u/hhjchen)\ **Replies:** 4\ **Last updated:** [July 20, 2021, 3:21pm UTC](https://forum.mautic.org/t/all-files-have-root-instead-of-www-data-permission-after-running-php-upgrade-v3-php-is-this-ok/20213 "2021-07-20T15:21:38Z")
Your software: Mautic 2.16.5 → Mautic 3.2.4 (Docker) My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MySQL5.7 Updating/Installing Errors Upgrading/installing via (delete as applicable) : C… --- ## [Problems with Mautic 3 migration - M2 database migration fails with error about foreign key](https://forum.mautic.org/t/problems-with-mautic-3-migration-m2-database-migration-fails-with-error-about-foreign-key/14798)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 9\ **Last updated:** [June 30, 2021, 6:28pm UTC](https://forum.mautic.org/t/problems-with-mautic-3-migration-m2-database-migration-fails-with-error-about-foreign-key/14798 "2021-06-30T18:28:14Z")
My Mautic version is:2.16.3—\> 3.0 My PHP version is:7.3 Your problem My problem is: These errors are showing in the log: ERR\_MAUTIC\_2\_MIGRATIONS\_FAILED: Oh no! While preparing the upgrade, the so-called ‘database mi… --- ## [Mautic 3.0.0: 'This form is no longer available' - Thrive Leads](https://forum.mautic.org/t/mautic-3-0-0-this-form-is-no-longer-available-thrive-leads/14892)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 20\ **Last updated:** [June 29, 2021, 7:59am UTC](https://forum.mautic.org/t/mautic-3-0-0-this-form-is-no-longer-available-thrive-leads/14892 "2021-06-29T07:59:05Z")
When I submit a form via Thrive Leads, I get this error: This form is no longer available. The form IS available and enabled. mauticform\[formId\] is set in the form code. Any ideas why this Mautic returns this error? --- ## [How to clear cache on Mautic 3 on shared server](https://forum.mautic.org/t/how-to-clear-cache-on-mautic-3-on-shared-server/15887)
**Author:** [@javigdiaz](https://forum.mautic.org/u/javigdiaz)\ **Replies:** 14\ **Last updated:** [June 25, 2021, 6:01am UTC](https://forum.mautic.org/t/how-to-clear-cache-on-mautic-3-on-shared-server/15887 "2021-06-25T06:01:01Z")
Your software: Mautic 3.0.2 My PHP version is : 7.3.21 My MySQL/MariaDB version is (delete as applicable): MySQLlite 3.28.0 My problem is : I have installed plugins but don’t appear on the extension screen, so I dete… --- ## [Has anyone had foreign key problems while working with mautic mysql?](https://forum.mautic.org/t/has-anyone-had-foreign-key-problems-while-working-with-mautic-mysql/19955)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [June 25, 2021, 3:02am UTC](https://forum.mautic.org/t/has-anyone-had-foreign-key-problems-while-working-with-mautic-mysql/19955 "2021-06-25T03:02:41Z")
Your softwareMautic 4.0 My PHP version is :7.4 My MySQL/MariaDB version is MySQL/8.0 Updating/Installing Errors errors shown below. I am (delete as applicable): Installing Import has been successfully finished, 14 … --- ## [Mautic SSL encryption](https://forum.mautic.org/t/mautic-ssl-encryption/17573)
**Author:** [@tarik123](https://forum.mautic.org/u/tarik123)\ **Replies:** 18\ **Last updated:** [June 23, 2021, 7:50am UTC](https://forum.mautic.org/t/mautic-ssl-encryption/17573 "2021-06-23T07:50:47Z")
Is it really necessary to have ssl on my mautic web app? What will happen if I don’t? --- ## [Conditional Contact Import in Mautic](https://forum.mautic.org/t/conditional-contact-import-in-mautic/19835)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 4\ **Last updated:** [June 14, 2021, 6:57am UTC](https://forum.mautic.org/t/conditional-contact-import-in-mautic/19835 "2021-06-14T06:57:19Z")
Hi I have a CSV file with one of the columns ‘Source’ - which has values like a,b,c,d,e Can we do conditional import in mautic that records with Source value as ‘a’ and ‘b’ shall ONLY be imported ? I am unable to find … --- ## [Mautic 2.6.14 to Mautic 3 error: DB migration ALTER TABLE](https://forum.mautic.org/t/mautic-2-6-14-to-mautic-3-error-db-migration-alter-table/19676)
**Author:** [@atz21](https://forum.mautic.org/u/atz21)\ **Replies:** 9\ **Last updated:** [June 9, 2021, 7:28am UTC](https://forum.mautic.org/t/mautic-2-6-14-to-mautic-3-error-db-migration-alter-table/19676 "2021-06-09T07:28:49Z")
Upgrading from Mautic 2.16.4 to Mautic 3.2.4 My PHP version is: 7.3.28 My MySQL/MariaDB version is: MySQL 5.7.32 Upgrading/installing via Mautic Dashboard on web (however, I also attempted the upgrade via the command … --- ## [Mautic installation console not coming up and default php (index.php) coming while accessing url](https://forum.mautic.org/t/mautic-installation-console-not-coming-up-and-default-php-index-php-coming-while-accessing-url/19755)
**Author:** [@geoligin](https://forum.mautic.org/u/geoligin)\ **Replies:** 11\ **Last updated:** [June 8, 2021, 10:39am UTC](https://forum.mautic.org/t/mautic-installation-console-not-coming-up-and-default-php-index-php-coming-while-accessing-url/19755 "2021-06-08T10:39:05Z")
Your software My PHP version is : \[root@nqdrvmpstgmautic mautic\]# rpm -qa | grep -i php php-intl-5.4.16-48.el7.x86\_64 php-process-5.4.16-48.el7.x86\_64 php-common-5.4.16-48.el7.x86\_64 php-gd-5.4.16-48.el7.x86\_64 ph… --- ## [CustomFieldHelper - Error when trying to run conditional logic on custom field](https://forum.mautic.org/t/customfieldhelper-error-when-trying-to-run-conditional-logic-on-custom-field/18482)
**Author:** [@blackswan](https://forum.mautic.org/u/blackswan)\ **Replies:** 4\ **Last updated:** [June 8, 2021, 6:06am UTC](https://forum.mautic.org/t/customfieldhelper-error-when-trying-to-run-conditional-logic-on-custom-field/18482 "2021-06-08T06:06:36Z")
\[2021-03-08 12:40:03\] mautic.NOTICE: Symfony\\Component\\Debug\\Exception\\FatalThrowableError: Type error: Argument 1 passed to Mautic\\LeadBundle\\Helper\\CustomFieldHelper::fieldValueTransfomer() must be of the type array,… --- ## [We are getting http 500 error when adding new assets](https://forum.mautic.org/t/we-are-getting-http-500-error-when-adding-new-assets/19588)
**Author:** [@wtan360](https://forum.mautic.org/u/wtan360)\ **Replies:** 1\ **Last updated:** [June 3, 2021, 2:39am UTC](https://forum.mautic.org/t/we-are-getting-http-500-error-when-adding-new-assets/19588 "2021-06-03T02:39:09Z")
Your software Mautic 3.2.1 - app/prod (kernel: app, env: prod, debug: false) My PHP version is : 7.2.34 My MariaDB version is: mysql Ver 15.1 Distrib 10.2.38-MariaDB, for Linux (x86\_64) using readline 5.1 Updating Er… --- ## [Sending mail to old contact of last week + new contact in this week - in Campaign](https://forum.mautic.org/t/sending-mail-to-old-contact-of-last-week-new-contact-in-this-week-in-campaign/19643)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 3\ **Last updated:** [May 28, 2021, 11:08am UTC](https://forum.mautic.org/t/sending-mail-to-old-contact-of-last-week-new-contact-in-this-week-in-campaign/19643 "2021-05-28T11:08:58Z")
Hi We are using Template Email → running campaign assume in 1st week - 30 leads came; added in excel sheet; contacts imported; campaign run - All Good 2nd week - 5 more leads came; all new leads; APPENDED in same exc… --- ## [Nginx 502 bad gateway after Mautic fresh installation](https://forum.mautic.org/t/nginx-502-bad-gateway-after-mautic-fresh-installation/19486)
**Author:** [@geoligin](https://forum.mautic.org/u/geoligin)\ **Replies:** 0\ **Last updated:** [May 17, 2021, 7:30am UTC](https://forum.mautic.org/t/nginx-502-bad-gateway-after-mautic-fresh-installation/19486 "2021-05-17T07:30:09Z")
Your software 91\_mautic-333 My PHP version is : php-common-5.4.16-48.el7.x86\_64 php-gd-5.4.16-48.el7.x86\_64 php-mysql-5.4.16-48.el7.x86\_64 php-cli-5.4.16-48.el7.x86\_64 php-process-5.4.16-48.el7.x86\_64 php-pdo-5.4.… --- ## [Is this a common error that someone is familiar with](https://forum.mautic.org/t/is-this-a-common-error-that-someone-is-familiar-with/19409)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 0\ **Last updated:** [May 10, 2021, 9:51pm UTC](https://forum.mautic.org/t/is-this-a-common-error-that-someone-is-familiar-with/19409 "2021-05-10T21:51:35Z")
Your software 3.0 My PHP version is :7.3 My MySQL/MariaDB version is Mysql These errors are showing in the Mautic log : These errors are showing in the upgrade\_log.txt file (located in the root of your Mautic instanc… --- ## [Can't access configuration, contacts, reports etc after upgrade from v. 3.1.0 to 3.3.3](https://forum.mautic.org/t/cant-access-configuration-contacts-reports-etc-after-upgrade-from-v-3-1-0-to-3-3-3/19315)
**Author:** [@yukzanaly](https://forum.mautic.org/u/yukzanaly)\ **Replies:** 0\ **Last updated:** [May 3, 2021, 10:38pm UTC](https://forum.mautic.org/t/cant-access-configuration-contacts-reports-etc-after-upgrade-from-v-3-1-0-to-3-3-3/19315 "2021-05-03T22:38:22Z")
Your software My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): / Updating Upgrading/installing via (delete as … --- ## [Fresh install of Mautic 3.1.1. after conection to database result in site is offline](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478)
**Author:** [@lukasdadej](https://forum.mautic.org/u/lukasdadej)\ **Replies:** 3\ **Last updated:** [May 3, 2021, 3:21pm UTC](https://forum.mautic.org/t/fresh-install-of-mautic-3-1-1-after-conection-to-database-result-in-site-is-offline/16478 "2021-05-03T15:21:17Z")
My software version is : Mautic 3.1.1. My PHP version is : 7.2 My MySQL/MariaDB version is : 5.5.5-10.2.33-MariaDB Updating/Installing Errors I am: Installing via Web These errors are showing in the installer : mar… [Previous page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=1) [Next page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=3)