# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=3 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 4 --- ## [ERR\_BUILD\_M3\_CACHE: Failed to build cache for Mautic 3. All your data has been successfully migrated to Mautic 3, but this error very likely needs to be fixed before you can start using Mautic 3](https://forum.mautic.org/t/err-build-m3-cache-failed-to-build-cache-for-mautic-3-all-your-data-has-been-successfully-migrated-to-mautic-3-but-this-error-very-likely-needs-to-be-fixed-before-you-can-start-using-mautic-3/15569)
**Author:** [@xadriano](https://forum.mautic.org/u/xadriano)\ **Replies:** 8\ **Last updated:** [April 29, 2021, 11:58am UTC](https://forum.mautic.org/t/err-build-m3-cache-failed-to-build-cache-for-mautic-3-all-your-data-has-been-successfully-migrated-to-mautic-3-but-this-error-very-likely-needs-to-be-fixed-before-you-can-start-using-mautic-3/15569 "2021-04-29T11:58:40Z")
MAUTIC3 My PHP version is : 7.3.6 My MySQL/MariaDB version is: 5.7.31 Updating/Installing Errors \[2020-08-08 18:54:00\] ERR\_BUILD\_M3\_CACHE: Failed to build cache for Mautic 3. All your data has been successfully migrat… --- ## [Changing themes, logos, Colors i](https://forum.mautic.org/t/changing-themes-logos-colors-i/19208)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 6\ **Last updated:** [April 29, 2021, 9:34am UTC](https://forum.mautic.org/t/changing-themes-logos-colors-i/19208 "2021-04-29T09:34:52Z")
Hi Can anyone please let me know if can change theme, Color, logos in our mautic installation Thanks Ashish. --- ## [Https://mautic-installation.com/api Not working](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168)
**Author:** [@ashishajmani](https://forum.mautic.org/u/ashishajmani)\ **Replies:** 9\ **Last updated:** [April 28, 2021, 5:47am UTC](https://forum.mautic.org/t/https-mautic-installation-com-api-not-working/19168 "2021-04-28T05:47:36Z")
Hello, When I am trying to enter URL https://my\_mutic\_installation.com/api it shows me this error “{“errors”:\[{“message”:“API authorization denied.”,“code”:401,“type”:“access\_denied”}\]}” and nothing else Am I mi… --- ## [\[Solved\] Install Issue "The site is currently offline..."](https://forum.mautic.org/t/solved-install-issue-the-site-is-currently-offline/18466)
**Author:** [@nick\_p](https://forum.mautic.org/u/nick_p)\ **Replies:** 3\ **Last updated:** [April 24, 2021, 5:27pm UTC](https://forum.mautic.org/t/solved-install-issue-the-site-is-currently-offline/18466 "2021-04-24T17:27:35Z")
Your software My Mautic version is: 3.3 My PHP version is: 7.4 My Database type and version is: MySQL 7.4.6 Your problem My problem is: I got the latest Mautic dump, with dependencies. When I try to run the setup fr… --- ## [Restore from v2 backup folder from v3 upgrade](https://forum.mautic.org/t/restore-from-v2-backup-folder-from-v3-upgrade/19161)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 0\ **Last updated:** [April 24, 2021, 5:25pm UTC](https://forum.mautic.org/t/restore-from-v2-backup-folder-from-v3-upgrade/19161 "2021-04-24T17:25:31Z")
Your software Mautic 3.3 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB version Updating/Installing Errors The site is currently offline due to encountering an error. If the probl… --- ## [Cannot Loginfrom installation](https://forum.mautic.org/t/cannot-loginfrom-installation/19151)
**Author:** [@currieh2506](https://forum.mautic.org/u/currieh2506)\ **Replies:** 0\ **Last updated:** [April 23, 2021, 6:03pm UTC](https://forum.mautic.org/t/cannot-loginfrom-installation/19151 "2021-04-23T18:03:43Z")
Your softwareMautic 3.3.2 My PHP version is :7.3.27 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing installing via (delete… --- ## [Post constructor disabled](https://forum.mautic.org/t/post-constructor-disabled/19104)
**Author:** [@freddy](https://forum.mautic.org/u/freddy)\ **Replies:** 0\ **Last updated:** [April 21, 2021, 2:47am UTC](https://forum.mautic.org/t/post-constructor-disabled/19104 "2021-04-21T02:47:40Z")
Your software Linux premium174.web-hosting.com 2.6.32-954.3.5.lve1.4.80.el6.x86\_64 #1 SMP Thu Sep 24 01:42:00 EDT 2020 x86\_64 My PHP version is : 7.3.27 My MySQL/MariaDB version is (delete as applicable): MySQL/ 10.3.2… --- ## [Please How are CACHES deleted Mautic 3?](https://forum.mautic.org/t/please-how-are-caches-deleted-mautic-3/15563)
**Author:** [@dewale.michael](https://forum.mautic.org/u/dewale.michael)\ **Replies:** 27\ **Last updated:** [April 17, 2021, 3:54pm UTC](https://forum.mautic.org/t/please-how-are-caches-deleted-mautic-3/15563 "2021-04-17T15:54:16Z")
My software Mautic 3.0.2 My PHP version is : 7.3 MySQL/MariaDB version is 10.3 My problem is : Please i am having a difficult time locating the CACHE folder in my mautic 3 When i go to App folder the cahe folder can… --- ## [Mautic 3 builder disabled](https://forum.mautic.org/t/mautic-3-builder-disabled/15484)
**Author:** [@rfrancisco](https://forum.mautic.org/u/rfrancisco)\ **Replies:** 6\ **Last updated:** [September 28, 2020, 7:51pm UTC](https://forum.mautic.org/t/mautic-3-builder-disabled/15484 "2020-09-28T19:51:07Z")
Current settings PHP 7.3.20 10.2.32-MariaDB Hi all! I’ve updated my Mautic from 2.16.x to 3.0, then to 3.0.1 and I’m unable to edit or create any email in the builder. I’ve tried to create new emails and edit them i… --- ## [DWC filters deleted in upgrade if type not available in V3?](https://forum.mautic.org/t/dwc-filters-deleted-in-upgrade-if-type-not-available-in-v3/19024)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 0\ **Last updated:** [April 14, 2021, 8:58pm UTC](https://forum.mautic.org/t/dwc-filters-deleted-in-upgrade-if-type-not-available-in-v3/19024 "2021-04-14T20:58:45Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB (latest) Updating/Installing Errors I am (delete as applicable):Updating Upgrading/installing via (delete as applicab… --- ## [Which 2.16.2 upgrade to 3.0 are the correct, simplest, and best upgrade instructions?](https://forum.mautic.org/t/which-2-16-2-upgrade-to-3-0-are-the-correct-simplest-and-best-upgrade-instructions/18818)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 5\ **Last updated:** [April 9, 2021, 11:26pm UTC](https://forum.mautic.org/t/which-2-16-2-upgrade-to-3-0-are-the-correct-simplest-and-best-upgrade-instructions/18818 "2021-04-09T23:26:23Z")
Your software \*My PHP version is 7.3 \*My MySQL/MariaDB version is 5.7.14 MySQL \*\*Updating/Installing Errors None yet have not begun… I am Updating from 2.16 to 3.0 or next best. \*Upgrading via / Command Line These… --- ## [Getting many emails in pending before 2.16.3 upgrade to 3.0](https://forum.mautic.org/t/getting-many-emails-in-pending-before-2-16-3-upgrade-to-3-0/18826)
**Author:** [@tommytx123](https://forum.mautic.org/u/tommytx123)\ **Replies:** 1\ **Last updated:** [April 6, 2021, 8:54am UTC](https://forum.mautic.org/t/getting-many-emails-in-pending-before-2-16-3-upgrade-to-3-0/18826 "2021-04-06T08:54:33Z")
Your softwareMautic 2.16.3 My PHP version is :7.3 \*My MySQL/ Updating/Installing Errors you have pending emails in place. I am (delete as applicable): Updating 2.16.3 to 3.0 Upgrading/installing via Command Line Y… --- ## [Errors with Cron jobs after updating to Mautic 3](https://forum.mautic.org/t/errors-with-cron-jobs-after-updating-to-mautic-3/15016)
**Author:** [@coffeeandspice](https://forum.mautic.org/u/coffeeandspice)\ **Replies:** 13\ **Last updated:** [March 26, 2021, 2:36pm UTC](https://forum.mautic.org/t/errors-with-cron-jobs-after-updating-to-mautic-3/15016 "2021-03-26T14:36:40Z")
--- ## [Problem with the cron on Mautic 3](https://forum.mautic.org/t/problem-with-the-cron-on-mautic-3/18654)
**Author:** [@pramirez](https://forum.mautic.org/u/pramirez)\ **Replies:** 0\ **Last updated:** [March 21, 2021, 10:48pm UTC](https://forum.mautic.org/t/problem-with-the-cron-on-mautic-3/18654 "2021-03-21T22:48:35Z")
Your software My Mautic version is: v3.3.1 My PHP version is: PHP Version 7.3.27 My Database type and version is: MariaDB 10.1 Your problem My problem is: I try to execute the cron, but it’s not working. These erro… --- ## [Error Update from 2.11 to 2.16](https://forum.mautic.org/t/error-update-from-2-11-to-2-16/18539)
**Author:** [@diegowhitebite](https://forum.mautic.org/u/diegowhitebite)\ **Replies:** 3\ **Last updated:** [March 18, 2021, 2:53pm UTC](https://forum.mautic.org/t/error-update-from-2-11-to-2-16/18539 "2021-03-18T14:53:29Z")
Hello, I have a version 2.11 of Mautic and we want to update to version 2.16 that the system recommends. When updating from the mautic itself, everything is fine until the update ends and Mautic disappears, it is no lon… --- ## [Security Issues in Mautic](https://forum.mautic.org/t/security-issues-in-mautic/18467)
**Author:** [@nick\_p](https://forum.mautic.org/u/nick_p)\ **Replies:** 1\ **Last updated:** [March 7, 2021, 8:03am UTC](https://forum.mautic.org/t/security-issues-in-mautic/18467 "2021-03-07T08:03:48Z")
I am from the Drupal background and just had my first install of Mautic. I had to give apache-user ownership of the entire Mautic dump in order for it to run. In Drupal, if an apache-user is given access to any folder, … --- ## ["please wait" ... can't enter my email setting or other configuration items](https://forum.mautic.org/t/please-wait-cant-enter-my-email-setting-or-other-configuration-items/18461)
**Author:** [@cottercat](https://forum.mautic.org/u/cottercat)\ **Replies:** 0\ **Last updated:** [March 6, 2021, 9:54pm UTC](https://forum.mautic.org/t/please-wait-cant-enter-my-email-setting-or-other-configuration-items/18461 "2021-03-06T21:54:41Z")
Your software My PHP version is : 7.3.27 \*MariaDB version: 10.3.28 \*I am: Installing \*installing via : Web These errors are showing in the installer : none These errors are showing in the Mautic log : none Your p… --- ## [Unable to complete upgrade from v3.2.5 to 3.3](https://forum.mautic.org/t/unable-to-complete-upgrade-from-v3-2-5-to-3-3/18267)
**Author:** [@garzettone](https://forum.mautic.org/u/garzettone)\ **Replies:** 7\ **Last updated:** [March 3, 2021, 5:55pm UTC](https://forum.mautic.org/t/unable-to-complete-upgrade-from-v3-2-5-to-3-3/18267 "2021-03-03T17:55:51Z")
Your software My PHP version is : 7.4.15 \*My MySQL/MariaDB version is MariaDB version mysql Ver 15.1 Distrib 10.3.17-MariaDB, for Linux (x86\_64) using readline 5.1 Updating/Installing Errors I am Updating Upgradin… --- ## [Update Segment Cronjob not working](https://forum.mautic.org/t/update-segment-cronjob-not-working/18295)
**Author:** [@mauticbiren](https://forum.mautic.org/u/mauticbiren)\ **Replies:** 5\ **Last updated:** [March 2, 2021, 5:29am UTC](https://forum.mautic.org/t/update-segment-cronjob-not-working/18295 "2021-03-02T05:29:16Z")
Hi Everyone, I have Matric installed, In my campaign, I am able to trigger emails like send 2nd mail when email opened but other conditions like change segment when replies, delete contact if not reply is not working. … --- ## [Mautic Update stops campaign & lp builder from working](https://forum.mautic.org/t/mautic-update-stops-campaign-lp-builder-from-working/18294)
**Author:** [@blackswan](https://forum.mautic.org/u/blackswan)\ **Replies:** 1\ **Last updated:** [February 24, 2021, 1:43pm UTC](https://forum.mautic.org/t/mautic-update-stops-campaign-lp-builder-from-working/18294 "2021-02-24T13:43:45Z")
Your software My Mautic version is: 3.31 My PHP version is: 7.3.27 My Database type and version is: mysqlnd 5.0.12-dev - 20150407 Your problem My problem is: After 3.31 update the campaign builder and lp editor st… --- ## [Mautic 3 Upgrade Success Ready To Use but No Dashboard Content Displayed](https://forum.mautic.org/t/mautic-3-upgrade-success-ready-to-use-but-no-dashboard-content-displayed/18188)
**Author:** [@martinkiely](https://forum.mautic.org/u/martinkiely)\ **Replies:** 4\ **Last updated:** [February 17, 2021, 9:01am UTC](https://forum.mautic.org/t/mautic-3-upgrade-success-ready-to-use-but-no-dashboard-content-displayed/18188 "2021-02-17T09:01:08Z")
Your software Muatic 3.2.4 My PHP version is : 7.3.27 My MySQL/MariaDB version is: MySQL version 5.7.33 Server: VPS Updating/Installing Errors Successful Upgrade - See Screen shot These errors are showing in th… --- ## [Fresh 3.02 install results in page not found after completing wizard](https://forum.mautic.org/t/fresh-3-02-install-results-in-page-not-found-after-completing-wizard/15461)
**Author:** [@ericgr](https://forum.mautic.org/u/ericgr)\ **Replies:** 5\ **Last updated:** [February 11, 2021, 1:00pm UTC](https://forum.mautic.org/t/fresh-3-02-install-results-in-page-not-found-after-completing-wizard/15461 "2021-02-11T13:00:25Z")
Ubunto 18.04 running in Virtualbox \*My PHP version is: 7.2.24 \*My MySQL/MariaDB version is: 10.3 This is a fresh install of 3.02. I was able to get all the way through the wizard and then the last button, instead of s… --- ## [Upgrade 2.16.3 to 3.0 a mess again](https://forum.mautic.org/t/upgrade-2-16-3-to-3-0-a-mess-again/15647)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 12\ **Last updated:** [February 7, 2021, 4:18pm UTC](https://forum.mautic.org/t/upgrade-2-16-3-to-3-0-a-mess-again/15647 "2021-02-07T16:18:46Z")
Mautic 2.16.3 - self-hosted on CentOS PHP 7.2.30 MySQL 5.7.30 Updating Errors I am Updating Upgrading/installing via Web (and/or Command Line) These errors are showing in the installer: ERR\_DOWNLOAD\_UPGRADE\_PACKAG… --- ## [Column not found: 1054 Unknown column '-' in 'generated column function' when upgrading from 3.0.2 to 3.1](https://forum.mautic.org/t/column-not-found-1054-unknown-column-in-generated-column-function-when-upgrading-from-3-0-2-to-3-1/15869)
**Author:** [@MBConsultingUK](https://forum.mautic.org/u/MBConsultingUK)\ **Replies:** 5\ **Last updated:** [January 21, 2021, 1:38pm UTC](https://forum.mautic.org/t/column-not-found-1054-unknown-column-in-generated-column-function-when-upgrading-from-3-0-2-to-3-1/15869 "2021-01-21T13:38:09Z")
Your software My PHP version is : 7.2 My MySQL version is (delete as applicable): MySQL 8 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Web or Com… --- ## [Error Updating from Mautic 3.2.0-rc --\>3.2.1](https://forum.mautic.org/t/error-updating-from-mautic-3-2-0-rc-3-2-1/17283)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 6\ **Last updated:** [January 18, 2021, 12:55pm UTC](https://forum.mautic.org/t/error-updating-from-mautic-3-2-0-rc-3-2-1/17283 "2021-01-18T12:55:24Z")
Your software My PHP version is :7.3 My MySQL/MariaDB version is : MariaDB version 10.5.8 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Li… --- ## [Problems After Upgrade from 2.16.3 to 3.2.4 Can't Open any user card \[Solved\]](https://forum.mautic.org/t/problems-after-upgrade-from-2-16-3-to-3-2-4-cant-open-any-user-card-solved/17822)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [January 18, 2021, 8:50am UTC](https://forum.mautic.org/t/problems-after-upgrade-from-2-16-3-to-3-2-4-cant-open-any-user-card-solved/17822 "2021-01-18T08:50:17Z")
Your software My PHP version is : 7.2.4 My MySQL/MariaDB version is (delete as applicable): Ver 15.1 Distrib 10.2.31-MariaDB Updating/Installing Errors I am (delete as applicable):Updating Upgrading/installing via (… --- ## [Upgrade Issues for Security Release 3.2.3](https://forum.mautic.org/t/upgrade-issues-for-security-release-3-2-3/17788)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 5\ **Last updated:** [January 17, 2021, 1:03pm UTC](https://forum.mautic.org/t/upgrade-issues-for-security-release-3-2-3/17788 "2021-01-17T13:03:41Z")
Your software My PHP version is : PHP 7.2.24 My MySQL/MariaDB version is (delete as applicable): mariadb Ver 15.1 Distrib 10.1.47-MariaD Mautic 3.2.1 Updating/Installing Errors I am (delete as applicable): Updating … --- ## [Upgrade from 2.15.1 to 3](https://forum.mautic.org/t/upgrade-from-2-15-1-to-3/17797)
**Author:** [@andres](https://forum.mautic.org/u/andres)\ **Replies:** 2\ **Last updated:** [January 15, 2021, 8:28am UTC](https://forum.mautic.org/t/upgrade-from-2-15-1-to-3/17797 "2021-01-15T08:28:13Z")
Hi, I am running Mautic 2.15.1 on Ubuntu, and want to upgrade to the latest release. I saw in the upgrade instructions that one prerequisite is running Mautic 2.16.3. What should I do to do the upgrade? Should I first … --- ## [Error updating Mautic from 3.2.1 to 3.2.2](https://forum.mautic.org/t/error-updating-mautic-from-3-2-1-to-3-2-2/17561)
**Author:** [@wiltrovira](https://forum.mautic.org/u/wiltrovira)\ **Replies:** 7\ **Last updated:** [January 14, 2021, 6:36pm UTC](https://forum.mautic.org/t/error-updating-mautic-from-3-2-1-to-3-2-2/17561 "2021-01-14T18:36:03Z")
Hello there. I hope you can help me to solve this issue. My Mautic version Mautic 3.2.1 - app/prod (kernel: app, env: prod, debug: false) I cannot update Mautic from 3.2.1 to 3.2.2 My PHP version is : PHP 7.4.3 (cli… --- ## [Update to 3.2.0 (and 3.2.1) results in PHP notice](https://forum.mautic.org/t/update-to-3-2-0-and-3-2-1-results-in-php-notice/17274)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 0\ **Last updated:** [December 3, 2020, 1:29pm UTC](https://forum.mautic.org/t/update-to-3-2-0-and-3-2-1-results-in-php-notice/17274 "2020-12-03T13:29:00Z")
Just noticed this PHP notice in the log. Wondering if this has something to do with PHP 7.4.x 's stricter error reporting, or that there’s some sort of bug … This log entry happens when creating a new email. \[2020-12… [Previous page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=2) [Next page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=4)