# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=4 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 5 --- ## [Mautic 3. Can not login for first time](https://forum.mautic.org/t/mautic-3-can-not-login-for-first-time/15073)
**Author:** [@ocamposf](https://forum.mautic.org/u/ocamposf)\ **Replies:** 6\ **Last updated:** [December 26, 2020, 9:56pm UTC](https://forum.mautic.org/t/mautic-3-can-not-login-for-first-time/15073 "2020-12-26T21:56:43Z")
Your software \*My PHP version is :7.3.19-1 \*MariaDB version is: 10.3.22-MariaDB Apache/2.4.38 New installation no errors. I just install a mautic 3, in a new instance, there were no errors on installation. But just… --- ## [My campaigns are only in "action pending" status](https://forum.mautic.org/t/my-campaigns-are-only-in-action-pending-status/17485)
**Author:** [@localizansr](https://forum.mautic.org/u/localizansr)\ **Replies:** 1\ **Last updated:** [December 20, 2020, 4:53am UTC](https://forum.mautic.org/t/my-campaigns-are-only-in-action-pending-status/17485 "2020-12-20T04:53:31Z")
Your software My Mautic version is: 2.16.2 My PHP version is: 7.2 Problem: My campaigns are only in “action pending” status. Mautic v2.16.4 I’ve already remade all the chrons, and they’re working. --- ## [Mautic 3 - Pretty Fresh Install - Won't run bin/console commands](https://forum.mautic.org/t/mautic-3-pretty-fresh-install-wont-run-bin-console-commands/17392)
**Author:** [@mita.michael](https://forum.mautic.org/u/mita.michael)\ **Replies:** 2\ **Last updated:** [December 16, 2020, 3:05pm UTC](https://forum.mautic.org/t/mautic-3-pretty-fresh-install-wont-run-bin-console-commands/17392 "2020-12-16T15:05:35Z")
Your software Digital Ocean Droplet Apache2/ubuntu 20.04 My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MariaDB version 5.7 Updating/Installing Errors I am (delete as applicable): Updatin… --- ## [Error updating Mautic 2.16.4 to 3.2](https://forum.mautic.org/t/error-updating-mautic-2-16-4-to-3-2/17368)
**Author:** [@sj136](https://forum.mautic.org/u/sj136)\ **Replies:** 0\ **Last updated:** [December 11, 2020, 5:53am UTC](https://forum.mautic.org/t/error-updating-mautic-2-16-4-to-3-2/17368 "2020-12-11T05:53:50Z")
I successfully updated from Mautic 2.14.2 to Mautic 2.16.4 using the Web gui update. I have updated my PHP to 7.3.25 My MySQL/MariaDB version is: 10.3.24-MariaDB-Cll-lve I am having Updating Errors when trying to upda… --- ## [Cannot access to dashboard after instalation](https://forum.mautic.org/t/cannot-access-to-dashboard-after-instalation/15616)
**Author:** [@eljefedetodoesto](https://forum.mautic.org/u/eljefedetodoesto)\ **Replies:** 1\ **Last updated:** [August 13, 2020, 9:43pm UTC](https://forum.mautic.org/t/cannot-access-to-dashboard-after-instalation/15616 "2020-08-13T21:43:50Z")
Your software My PHP version is : 7.3 My MySQL/MariaDB version is: 10.3.23-MariaDB-cll-lve - MariaDB Server Updating/Installing Errors I am: Installing Upgrading/installing via: Web Your problem My problem is : F… --- ## [Permissions error when updating Mautic 3.2](https://forum.mautic.org/t/permissions-error-when-updating-mautic-3-2/17257)
**Author:** [@francourbano](https://forum.mautic.org/u/francourbano)\ **Replies:** 2\ **Last updated:** [December 7, 2020, 6:34pm UTC](https://forum.mautic.org/t/permissions-error-when-updating-mautic-3-2/17257 "2020-12-07T18:34:52Z")
Mautic My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Lin… --- ## [404 error after installing Mautic 3](https://forum.mautic.org/t/404-error-after-installing-mautic-3/14982)
**Author:** [@vivasc](https://forum.mautic.org/u/vivasc)\ **Replies:** 8\ **Last updated:** [December 7, 2020, 12:18pm UTC](https://forum.mautic.org/t/404-error-after-installing-mautic-3/14982 "2020-12-07T12:18:44Z")
--- ## [Cronjob not working on mautic 3.0.1](https://forum.mautic.org/t/cronjob-not-working-on-mautic-3-0-1/15083)
**Author:** [@batarchi](https://forum.mautic.org/u/batarchi)\ **Replies:** 20\ **Last updated:** [December 3, 2020, 3:45pm UTC](https://forum.mautic.org/t/cronjob-not-working-on-mautic-3-0-1/15083 "2020-12-03T15:45:27Z")
Your software My Mautic version is:3.0.1 My PHP version is:7.3 Your problem My problem is: corn job not working I’m trying to import contacts in the background but nothing happens These errors are showing in the lo… --- ## [500 Internal Error during installation](https://forum.mautic.org/t/500-internal-error-during-installation/17196)
**Author:** [@emkal](https://forum.mautic.org/u/emkal)\ **Replies:** 0\ **Last updated:** [November 28, 2020, 2:26pm UTC](https://forum.mautic.org/t/500-internal-error-during-installation/17196 "2020-11-28T14:26:42Z")
Installing Mautic 3 My PHP version is : 7.2 My MySQL/MariaDB version is: 10.3.27 Installing Errors I am (delete as applicable): Installing These errors are showing in the installer : 500 Internal Server Error Thes… --- ## [Right way to update Docker 2.16.3 to 3.x](https://forum.mautic.org/t/right-way-to-update-docker-2-16-3-to-3-x/16442)
**Author:** [@alkanov](https://forum.mautic.org/u/alkanov)\ **Replies:** 1\ **Last updated:** [November 1, 2020, 12:05am UTC](https://forum.mautic.org/t/right-way-to-update-docker-2-16-3-to-3-x/16442 "2020-11-01T00:05:39Z")
What’s the current way to properly upgrade from 2.x to 3.x if you were using the official Docker composer:latest version? I am not sure if I should spin up a new mautic:v3 container and try to connect it to our current … --- ## ["We recommend upgrading by using the CLI" - where it is?](https://forum.mautic.org/t/we-recommend-upgrading-by-using-the-cli-where-it-is/15574)
**Author:** [@pputnik](https://forum.mautic.org/u/pputnik)\ **Replies:** 2\ **Last updated:** [October 31, 2020, 12:26pm UTC](https://forum.mautic.org/t/we-recommend-upgrading-by-using-the-cli-where-it-is/15574 "2020-10-31T12:26:25Z")
Mautic: 2.16.3 PHP: 7.3 My MariaDB version is 10.3.22-MariaDB-1ubuntu1 Updating/Installing Errors I am Updating Upgrading/installing via either Web / Command Line Your problem First I started upgrade via web and … --- ## [Full Permission required on elfinder](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [October 30, 2020, 1:43pm UTC](https://forum.mautic.org/t/full-permission-required-on-elfinder/15362 "2020-10-30T13:43:30Z")
Your software My PHP version is : 7.2 \*My MariaDB: 10.2 Your problem My problem is : When trying to access the file manager from a blank email template in the popup I get this error on elfinder Full authentication … --- ## [Updating from 3 to 3.01 Error](https://forum.mautic.org/t/updating-from-3-to-3-01-error/15341)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 12:14pm UTC](https://forum.mautic.org/t/updating-from-3-to-3-01-error/15341 "2020-10-30T12:14:40Z")
The issue is if your Mautic base url is set (by default) to https://mautic.yourdomain.com/index.php and you try and upgrade to 3.01 it does not find the update.php file. The fix for this is setting your base url to root… --- ## [3.02 error .. undefined index](https://forum.mautic.org/t/3-02-error-undefined-index/15546)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 1\ **Last updated:** [October 30, 2020, 12:07pm UTC](https://forum.mautic.org/t/3-02-error-undefined-index/15546 "2020-10-30T12:07:02Z")
It seems my fresh 3.02 install gives me the following undefined error (truncated, since it’s so long): \[2020-08-06 12:06:27\] mautic.NOTICE: PHP Notice - Undefined index: name - in file /var/www/mc.lexgabrees.com/htdocs/… --- ## [Can't Install Mautic - Mautic Incompatible w/Latest PHP 7.4](https://forum.mautic.org/t/cant-install-mautic-mautic-incompatible-w-latest-php-7-4/16780)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 3\ **Last updated:** [October 29, 2020, 6:18pm UTC](https://forum.mautic.org/t/cant-install-mautic-mautic-incompatible-w-latest-php-7-4/16780 "2020-10-29T18:18:17Z")
Operating System: Linux Ubuntu 20.04 (LTS) x64 My PHP version is : 7.4 (cli) Using MariaDB Updating/Installing Errors I uninstalled Mautic and tried to re-install it, but it’s basically saying that the latest version… --- ## [Mautic 3.0 Installation Error - Row size too large](https://forum.mautic.org/t/mautic-3-0-installation-error-row-size-too-large/14801)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 20\ **Last updated:** [October 29, 2020, 2:28am UTC](https://forum.mautic.org/t/mautic-3-0-installation-error-row-size-too-large/14801 "2020-10-29T02:28:56Z")
Your software My PHP version is : 7.3 My MySQL version is : 5.6.41-84.1 Updating/Installing Errors Upgrading/installing via: Web Cpanel These errors are showing in the installer : An error occurred while attempting… --- ## [I get error when upgrading to 3 version](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278)
**Author:** [@rotorfido](https://forum.mautic.org/u/rotorfido)\ **Replies:** 4\ **Last updated:** [October 20, 2020, 2:35am UTC](https://forum.mautic.org/t/i-get-error-when-upgrading-to-3-version/16278 "2020-10-20T02:35:13Z")
Your software My PHP version is :7.3 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 5. 6 on shared hosting Updating/Installing Errors I am (delete as applicable): Installing / Updating Up… --- ## [Landing pages throwing 500 error after upgrade to 3.0.2 from 2.16](https://forum.mautic.org/t/landing-pages-throwing-500-error-after-upgrade-to-3-0-2-from-2-16/15421)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 8\ **Last updated:** [October 19, 2020, 9:48pm UTC](https://forum.mautic.org/t/landing-pages-throwing-500-error-after-upgrade-to-3-0-2-from-2-16/15421 "2020-10-19T21:48:44Z")
My Mautic version is: 3.0.2 My PHP version is: 7.2.30 After upgrading to Mautic 3.0.2, my landing pages are now throwing a 500 error. I can edit them fine, just can’t view or preview them. These errors are showing i… --- ## [Using Mautic With Zimbra - Installing on VPS](https://forum.mautic.org/t/using-mautic-with-zimbra-installing-on-vps/16564)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 1\ **Last updated:** [October 14, 2020, 10:48pm UTC](https://forum.mautic.org/t/using-mautic-with-zimbra-installing-on-vps/16564 "2020-10-14T22:48:41Z")
According to multiple sources that I’ve seen as far as ‘email deliverability’ goes, most have said that having a business or domain email account to send and receive (especially when sending) emails from, is very importa… --- ## [Mautic Cron Jobs Issue & NOT Able to Send Any Campaigns](https://forum.mautic.org/t/mautic-cron-jobs-issue-not-able-to-send-any-campaigns/16453)
**Author:** [@aaronesteban](https://forum.mautic.org/u/aaronesteban)\ **Replies:** 9\ **Last updated:** [October 7, 2020, 1:09am UTC](https://forum.mautic.org/t/mautic-cron-jobs-issue-not-able-to-send-any-campaigns/16453 "2020-10-07T01:09:16Z")
Your software My Mautic version is: 3.1.1 My PHP version is: 7.4.10 Your problem I have installed Mautic on my Digital Ocean VPS within Linux Ubuntu. But I cannot get my cron jobs to run any campaign tests. Mautic w… --- ## [Mautic Update 3.0.2 to 3.1.0 dependency problem](https://forum.mautic.org/t/mautic-update-3-0-2-to-3-1-0-dependency-problem/16351)
**Author:** [@nfakhour](https://forum.mautic.org/u/nfakhour)\ **Replies:** 8\ **Last updated:** [September 30, 2020, 1:08pm UTC](https://forum.mautic.org/t/mautic-update-3-0-2-to-3-1-0-dependency-problem/16351 "2020-09-30T13:08:08Z")
Hi everyone, Your software My PHP version is : 7.2.33 My MySQL version is (delete as applicable): MySQL version 5.7.12 Updating/Installing Errors I am (delete as applicable): Updating Upgrading via (delete as appli… --- ## [No verp](https://forum.mautic.org/t/no-verp/16237)
**Author:** [@andras](https://forum.mautic.org/u/andras)\ **Replies:** 0\ **Last updated:** [September 23, 2020, 10:27am UTC](https://forum.mautic.org/t/no-verp/16237 "2020-09-23T10:27:31Z")
My mail provider is not allowing exim filters for verp handling setup so I wonder if there are any alternative method to let Mautic see bounced contacts? --- ## [Twilio plug-in is missing after migration from v2.16.3 to 3.0.1 on Windows Server](https://forum.mautic.org/t/twilio-plug-in-is-missing-after-migration-from-v2-16-3-to-3-0-1-on-windows-server/16201)
**Author:** [@ludovicf](https://forum.mautic.org/u/ludovicf)\ **Replies:** 1\ **Last updated:** [September 20, 2020, 3:41pm UTC](https://forum.mautic.org/t/twilio-plug-in-is-missing-after-migration-from-v2-16-3-to-3-0-1-on-windows-server/16201 "2020-09-20T15:41:01Z")
I run Mautic v2.16.3 on Windows Server 2016, IIS, PHP Version 7.2.31, MySQL 5.7. After the migration to v3.0.1 which goes well without generating error, the plug-in Twilio is missing and can no longer be configured. The… --- ## [WSOD blank installation page](https://forum.mautic.org/t/wsod-blank-installation-page/16104)
**Author:** [@Beloa](https://forum.mautic.org/u/Beloa)\ **Replies:** 1\ **Last updated:** [September 15, 2020, 4:03pm UTC](https://forum.mautic.org/t/wsod-blank-installation-page/16104 "2020-09-15T16:03:06Z")
Your software PHP version is\* : 7.3.19 MariaDB version is 10.3.23 OS: Debian 10 Web server: nginx 1.14.2 Updating/Installing Errors/Steps followed Installation from git (repository download) Composer install Chow… --- ## [Blank installation page](https://forum.mautic.org/t/blank-installation-page/16091)
**Author:** [@frankofno](https://forum.mautic.org/u/frankofno)\ **Replies:** 1\ **Last updated:** [September 15, 2020, 10:16am UTC](https://forum.mautic.org/t/blank-installation-page/16091 "2020-09-15T10:16:50Z")
CentOS 8.2 PHP 7.3.22 (cli) Mautic master file from github After creating a complete fresh VPS with PHP \< 7.4 (since 7.4 is not supported yet by mautic) I ended up with a blank install page. The mautic favicon is visi… --- ## [Upgrade to 3.0.1 with error, "No input file specified."](https://forum.mautic.org/t/upgrade-to-3-0-1-with-error-no-input-file-specified/15926)
**Author:** [@j007w](https://forum.mautic.org/u/j007w)\ **Replies:** 1\ **Last updated:** [September 3, 2020, 9:13am UTC](https://forum.mautic.org/t/upgrade-to-3-0-1-with-error-no-input-file-specified/15926 "2020-09-03T09:13:48Z")
Mautic 2.16.3 PHP 7.2 MariaDB 10.4.14 I am Updating Upgrading via Web These errors are showing in the installer : The file containing the list of deleted files was not found, could not process the deleted file list… --- ## [Unable to create the cache directory](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752)
**Author:** [@antonio-lazzari](https://forum.mautic.org/u/antonio-lazzari)\ **Replies:** 5\ **Last updated:** [August 26, 2020, 4:59pm UTC](https://forum.mautic.org/t/unable-to-create-the-cache-directory/15752 "2020-08-26T16:59:34Z")
Mautic v2.16.3 My PHP version is 7.4 I launch: php app/console cache:clear -v and I recevieve this \[RuntimeException\] Unable to create the cache directory (/home/…/app/cache/prod) Exception trace: () at /home2/…/… --- ## [Upgrade error from 2.16.3 to 3](https://forum.mautic.org/t/upgrade-error-from-2-16-3-to-3/15714)
**Author:** [@martinstrom](https://forum.mautic.org/u/martinstrom)\ **Replies:** 4\ **Last updated:** [August 26, 2020, 3:40pm UTC](https://forum.mautic.org/t/upgrade-error-from-2-16-3-to-3/15714 "2020-08-26T15:40:17Z")
Your software My Mautic version is: 2.16.3 My PHP version is: 7.2.33 Your problem My problem is: After running the v3 upgrade script the second time my installation fails… These errors are showing in the log: Comma… --- ## [Error 500 Mautic 3.0.2 clean installation](https://forum.mautic.org/t/error-500-mautic-3-0-2-clean-installation/15560)
**Author:** [@adilson.costa](https://forum.mautic.org/u/adilson.costa)\ **Replies:** 14\ **Last updated:** [August 18, 2020, 10:23pm UTC](https://forum.mautic.org/t/error-500-mautic-3-0-2-clean-installation/15560 "2020-08-18T22:23:03Z")
Your software My Mautic version is: 3.0.2 My PHP version is: 7.2.32 MariaDB 10.4.13-MariaDB PHP version: 7.2.32 Apache version: Apache/2.4.39 Distro Name: CentOS Linux release 7.8.2003 (Core) Kernel Version: 3.10.… --- ## [Disastrous first "Emails" and "Forms"](https://forum.mautic.org/t/disastrous-first-emails-and-forms/15646)
**Author:** [@baffit](https://forum.mautic.org/u/baffit)\ **Replies:** 3\ **Last updated:** [August 15, 2020, 4:57pm UTC](https://forum.mautic.org/t/disastrous-first-emails-and-forms/15646 "2020-08-15T16:57:35Z")
Your software My PHP version is : 7.2.32 My Mautic version is : 3.0.2 Updating/Installing Errors I am : Installed 3.0.2 Upgrading/installing via : cPanel & Web The install itself seemed fine Your problem My probl… [Previous page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=3) [Next page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=5)