# Mautic 3 - Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=5 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 6 --- ## [Upgrade v2.16.0 to v3.0.2](https://forum.mautic.org/t/upgrade-v2-16-0-to-v3-0-2/15404)
**Author:** [@voisd](https://forum.mautic.org/u/voisd)\ **Replies:** 14\ **Last updated:** [August 14, 2020, 1:48pm UTC](https://forum.mautic.org/t/upgrade-v2-16-0-to-v3-0-2/15404 "2020-08-14T13:48:49Z")
Your software My PHP version is : 7.3 I’m want to upgrade from v2.16.0 to v3.0.2 - I’ve read the following https://docs.mautic.org/en/mautic-3-upgrade/upgrade-steps however this is specifically for upgrading from v2.16… --- ## [\[SOLVED\] Upgrade to 3.0.1 - Row size too large - MariaDB 10.5](https://forum.mautic.org/t/solved-upgrade-to-3-0-1-row-size-too-large-mariadb-10-5/15495)
**Author:** [@maumatic](https://forum.mautic.org/u/maumatic)\ **Replies:** 1\ **Last updated:** [August 3, 2020, 4:57pm UTC](https://forum.mautic.org/t/solved-upgrade-to-3-0-1-row-size-too-large-mariadb-10-5/15495 "2020-08-03T16:57:01Z")
Your software My PHP version is : 7.3.20 My MariaDB version is : 10.5 Server version: 10.5.4-MariaDB MariaDB Server Client: mysql Ver 15.1 Distrib 10.5.4-MariaDB, for Linux (x86\_64) using readline 5.1 Updating/Inst… --- ## [Some Upgrade Woes this morning](https://forum.mautic.org/t/some-upgrade-woes-this-morning/14842)
**Author:** [@gorbutt](https://forum.mautic.org/u/gorbutt)\ **Replies:** 5\ **Last updated:** [July 31, 2020, 4:22pm UTC](https://forum.mautic.org/t/some-upgrade-woes-this-morning/14842 "2020-07-31T16:22:15Z")
Your software My PHP version is : 7.3.18 My MariaDB version is 10.3.22-MariaD Updating/Installing Woes Hi all, I performed the upgrade this morning. I had issues with the web gui approach and had to use the cli to co… --- ## [Mautic 3 Nginx config](https://forum.mautic.org/t/mautic-3-nginx-config/15426)
**Author:** [@neoocm](https://forum.mautic.org/u/neoocm)\ **Replies:** 1\ **Last updated:** [July 31, 2020, 1:45pm UTC](https://forum.mautic.org/t/mautic-3-nginx-config/15426 "2020-07-31T13:45:15Z")
Hi guys, Can you please post the nginx config to properly run mautic for my subdomain mautic.example.com? Thanks! --- ## [Upgrade error with more than 10000 contacts using cli command line](https://forum.mautic.org/t/upgrade-error-with-more-than-10000-contacts-using-cli-command-line/15339)
**Author:** [@yourrfriend](https://forum.mautic.org/u/yourrfriend)\ **Replies:** 5\ **Last updated:** [July 30, 2020, 10:26am UTC](https://forum.mautic.org/t/upgrade-error-with-more-than-10000-contacts-using-cli-command-line/15339 "2020-07-30T10:26:17Z")
Your software My Mautic version is: 2.16.3 My PHP version is:7.3 Your problem My problem is: I want to upgrade mautic 2.16.3 to mautic 3 via console cli. I have more than 10K contacts and getting the error message o… --- ## [Unable to view configuration page](https://forum.mautic.org/t/unable-to-view-configuration-page/15321)
**Author:** [@lozoming](https://forum.mautic.org/u/lozoming)\ **Replies:** 1\ **Last updated:** [July 22, 2020, 1:25pm UTC](https://forum.mautic.org/t/unable-to-view-configuration-page/15321 "2020-07-22T13:25:10Z")
Your software My PHP version is : 7.3.20 My MySQL/MariaDB version is: 10.5 These errors are showing in the Mautic log : mautic.CRITICAL: Uncaught PHP Exception Symfony\\Component\\Debug\\Exception\\FatalErrorException: … --- ## [Error installing Mautic 3.0.1 Row size too large](https://forum.mautic.org/t/error-installing-mautic-3-0-1-row-size-too-large/15263)
**Author:** [@brunonascimento](https://forum.mautic.org/u/brunonascimento)\ **Replies:** 3\ **Last updated:** [July 17, 2020, 8:35pm UTC](https://forum.mautic.org/t/error-installing-mautic-3-0-1-row-size-too-large/15263 "2020-07-17T20:35:04Z")
Error installing Mautic 3.0.1 cpanel hosting (HostGator) Help! PHP Version: 7.2 Mautic Version: 3.0.1 First forgiveness for writing, I’m Brazilian and I’m using Google Translate, I need help to install Mautic in my H… --- ## [Mautic 3. Failed Install Nginx Step 3](https://forum.mautic.org/t/mautic-3-failed-install-nginx-step-3/15189)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [July 14, 2020, 7:53am UTC](https://forum.mautic.org/t/mautic-3-failed-install-nginx-step-3/15189 "2020-07-14T07:53:43Z")
Your software My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Server version: 10.1.44-MariaDB-0ubuntu0.18.04.1 Ubuntu 18.04 Updating/Installing Errors I am (delete a… --- ## [V3.0.1\>local.php\>paths showing odd chars](https://forum.mautic.org/t/v3-0-1-local-php-paths-showing-odd-chars/15179)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 3\ **Last updated:** [July 13, 2020, 3:04pm UTC](https://forum.mautic.org/t/v3-0-1-local-php-paths-showing-odd-chars/15179 "2020-07-13T15:04:17Z")
Your software My Mautic version is: 3.0.1 My PHP version is: 7.3 Your problem My problem is: I recently changed the ownership of the mautic install on my runcloud/linode box. The move broke the install obviously and… --- ## [Fingerprint stops working upgrade to v3.0.1](https://forum.mautic.org/t/fingerprint-stops-working-upgrade-to-v3-0-1/15163)
**Author:** [@bulgin](https://forum.mautic.org/u/bulgin)\ **Replies:** 3\ **Last updated:** [July 10, 2020, 8:19pm UTC](https://forum.mautic.org/t/fingerprint-stops-working-upgrade-to-v3-0-1/15163 "2020-07-10T20:19:21Z")
Your software v3.0.1 My PHP version is : 7.2.31 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Ver 14.14 Distrib 5.7.30 Updating/Installing Errors I am (delete as applicable): Updating U… --- ## [How to remove Mautic 2 plugins before updating to Mautic 3?](https://forum.mautic.org/t/how-to-remove-mautic-2-plugins-before-updating-to-mautic-3/15100)
**Author:** [@ventilator](https://forum.mautic.org/u/ventilator)\ **Replies:** 2\ **Last updated:** [July 10, 2020, 3:58am UTC](https://forum.mautic.org/t/how-to-remove-mautic-2-plugins-before-updating-to-mautic-3/15100 "2020-07-10T03:58:36Z")
The first test install of Mautic 3.0 was a fresh one on an AWS Lightsail instance. It failed because of the error saying something like Too many rows in a table … Unfortunately I did not look what database and which … --- ## [Error 404 Not found error - on initial install attempt](https://forum.mautic.org/t/error-404-not-found-error-on-initial-install-attempt/15086)
**Author:** [@steveoppenheim](https://forum.mautic.org/u/steveoppenheim)\ **Replies:** 0\ **Last updated:** [July 5, 2020, 8:20am UTC](https://forum.mautic.org/t/error-404-not-found-error-on-initial-install-attempt/15086 "2020-07-05T08:20:46Z")
Your software My Mautic version is: 3.0.1 My PHP version is: PHP 7.2.24-0ubuntu0.18.04.6 Server OS: Ubuntu 18.04.4 LTS Mysql: Ver 14.14 Distrib 5.7.30, for Linux nginx: nginx/1.14.0 (Ubuntu) Your problem My proble… --- ## [I am not able to install Mautic 3.0 via FTP - problem with permissions?](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988)
**Author:** [@bajola](https://forum.mautic.org/u/bajola)\ **Replies:** 2\ **Last updated:** [July 3, 2020, 1:59am UTC](https://forum.mautic.org/t/i-am-not-able-to-install-mautic-3-0-via-ftp-problem-with-permissions/14988 "2020-07-03T01:59:45Z")
Your software My PHP version is : 7.3.19-1+0~20200612.60+debian9~1.gbp6c8fe1 My MySQL version is: 10.1.44-MariaDB-0+deb9u1 - Debian 9.11 Installing Errors I am installing: Mautic 3.0 Installing via: web (FTP) These… --- ## [Mautic 3.0.1 fresh Installation fails on Step 2 and console file is missing in 3.0.1.zip package!](https://forum.mautic.org/t/mautic-3-0-1-fresh-installation-fails-on-step-2-and-console-file-is-missing-in-3-0-1-zip-package/15042)
**Author:** [@tecnotronico](https://forum.mautic.org/u/tecnotronico)\ **Replies:** 3\ **Last updated:** [July 2, 2020, 1:05pm UTC](https://forum.mautic.org/t/mautic-3-0-1-fresh-installation-fails-on-step-2-and-console-file-is-missing-in-3-0-1-zip-package/15042 "2020-07-02T13:05:41Z")
My PHP version is : 7.2 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7.30 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via: Web These errors are showing in t… --- ## [Mautic 3.0.0 exit a campign not working](https://forum.mautic.org/t/mautic-3-0-0-exit-a-campign-not-working/14989)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 30, 2020, 5:21pm UTC](https://forum.mautic.org/t/mautic-3-0-0-exit-a-campign-not-working/14989 "2020-06-30T17:21:22Z")
I discovered a new problem in Mautic v3.0.0. In Previous Mautic versions this was not the case. Problem: Exiting a campaign, from within a campaign does not work. Create campaign “A”. Add some scheduled actions, lik… --- ## [Mautic 3 crons not working](https://forum.mautic.org/t/mautic-3-crons-not-working/14895)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 3\ **Last updated:** [June 23, 2020, 1:47pm UTC](https://forum.mautic.org/t/mautic-3-crons-not-working/14895 "2020-06-23T13:47:44Z")
I Installed a fresh copy of Mautic 3.0.0 on a new domain. Installation went good. No errors. After that I setup the same cron jobs as my old (2.15.2) Mautic. However, I changed the paths in the the cron jobs from /app t… --- ## [Mautic 3.0.0. datefields don't have a popup calendar anymore](https://forum.mautic.org/t/mautic-3-0-0-datefields-dont-have-a-popup-calendar-anymore/14910)
**Author:** [@maurice](https://forum.mautic.org/u/maurice)\ **Replies:** 2\ **Last updated:** [June 26, 2020, 8:05pm UTC](https://forum.mautic.org/t/mautic-3-0-0-datefields-dont-have-a-popup-calendar-anymore/14910 "2020-06-26T20:05:11Z")
Your software My PHP version is : 7.3 Your problem My problem is : when editing a contacts custom datefield value, I do not get a date popup anymore. It acts as a text field. So I need to enter a date manually as a s… --- ## [Error While Manual Bulk Contact Upload](https://forum.mautic.org/t/error-while-manual-bulk-contact-upload/14901)
**Author:** [@malik](https://forum.mautic.org/u/malik)\ **Replies:** 2\ **Last updated:** [June 22, 2020, 12:09pm UTC](https://forum.mautic.org/t/error-while-manual-bulk-contact-upload/14901 "2020-06-22T12:09:09Z")
We are running Mautic 3 on Amazon AWS, and facing this issue. We are uploading contacts in specific segments via CSV files. The upload works fine up to around 10k contacts in a single file BUT if there are more than 10… --- ## [Upgrade Error From 2.16.2 to 3.x](https://forum.mautic.org/t/upgrade-error-from-2-16-2-to-3-x/14663)
**Author:** [@EJL](https://forum.mautic.org/u/EJL)\ **Replies:** 15\ **Last updated:** [June 19, 2020, 12:50pm UTC](https://forum.mautic.org/t/upgrade-error-from-2-16-2-to-3-x/14663 "2020-06-19T12:50:34Z")
Your software My Mautic version is: Somewhere between 2.16.2 and 3.x My PHP version is: 7.3 Your problem My problem is: On “clearing cache” step of upgrade process froze for about an hour. Nothing in Apache Logs- N… --- ## [Upgrade M3: Forbidden You don't have permission to access this resource](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836)
**Author:** [@pboisdenghien](https://forum.mautic.org/u/pboisdenghien)\ **Replies:** 2\ **Last updated:** [June 19, 2020, 7:52am UTC](https://forum.mautic.org/t/upgrade-m3-forbidden-you-dont-have-permission-to-access-this-resource/14836 "2020-06-19T07:52:16Z")
From Beta 2.16.3 : i got error message Forbidden You don’t have permission to access this resource when i tried to upgrade to M3. as i updated from 2.16.2 to 2.16.3 without ant issue, i do not understand ! Are they a… [Previous page](https://forum.mautic.org/c/support/mautic-3-install-upgrade-support/98.md?page=4)