# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) --- ## [About the Mautic 4 Install/Upgrade Support category](https://forum.mautic.org/t/about-the-mautic-4-install-upgrade-support-category/20136)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [July 12, 2021, 1:58pm UTC](https://forum.mautic.org/t/about-the-mautic-4-install-upgrade-support-category/20136 "2021-07-12T13:58:18Z")
This category is specifically for issues with installing or upgrading to Mautic 4. --- ## [Questions about Mautic 4.4.13 Cron Jobs: segments:rebuild vs update, and sequential vs parallel execution](https://forum.mautic.org/t/questions-about-mautic-4-4-13-cron-jobs-segments-rebuild-vs-update-and-sequential-vs-parallel-execution/38222)
**Author:** [@alexandrafuchs](https://forum.mautic.org/u/alexandrafuchs)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 1:10pm UTC](https://forum.mautic.org/t/questions-about-mautic-4-4-13-cron-jobs-segments-rebuild-vs-update-and-sequential-vs-parallel-execution/38222 "2026-05-18T13:10:46Z")
Hi everyone, I’ve recently taken over the maintenance of a Mautic instance from a former colleague. It is currently running on version 4.4.13, which was upgraded from an older version by my predecessor. We’ve been havi… --- ## [Clarity on the Method to Insert Forms into Pages with GrapeJS](https://forum.mautic.org/t/clarity-on-the-method-to-insert-forms-into-pages-with-grapejs/21117)
**Author:** [@johnwick](https://forum.mautic.org/u/johnwick)\ **Replies:** 4\ **Last updated:** [January 19, 2026, 6:34am UTC](https://forum.mautic.org/t/clarity-on-the-method-to-insert-forms-into-pages-with-grapejs/21117 "2026-01-19T06:34:49Z")
Your software My Mautic version is: 4.0.1 My PHP version is: 7.4.23 (1024MB RAM Allocated to PHP) My Database type and version is: 10.4.21-MariaDB MariaDB Server Hello, new user here starting with version 4. When in… --- ## [Mautic TWIG Advanced Templates Bundle](https://forum.mautic.org/t/mautic-twig-advanced-templates-bundle/26571)
**Author:** [@taxi](https://forum.mautic.org/u/taxi)\ **Replies:** 31\ **Last updated:** [December 22, 2025, 10:42pm UTC](https://forum.mautic.org/t/mautic-twig-advanced-templates-bundle/26571 "2025-12-22T22:42:53Z")
Debian stable Mautic 4.4.5 PHP 7.4.33 Newest from Debian stable Updating/Installing Errors I am (delete as applicable): Installing TWIG Plugin MauticAdvancedTemplatesBundle These errors are showing in the installer … --- ## [Mautic Favicon](https://forum.mautic.org/t/mautic-favicon/29321)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [December 6, 2025, 7:40am UTC](https://forum.mautic.org/t/mautic-favicon/29321 "2025-12-06T07:40:07Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Could y… --- ## [Update from 4.12 to 4.13 fails with ZIP archive could not be found](https://forum.mautic.org/t/update-from-4-12-to-4-13-fails-with-zip-archive-could-not-be-found/33665)
**Author:** [@dannyb](https://forum.mautic.org/u/dannyb)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 11:12am UTC](https://forum.mautic.org/t/update-from-4-12-to-4-13-fails-with-zip-archive-could-not-be-found/33665 "2025-11-14T11:12:40Z")
Your software My PHP version is : PHP 8.3.6 (cli) My MariaDB version is : mariadb Ver 15.1 Distrib 10.6.18-MariaDB Updating/Installing Errors I am: Updating Upgrading via: Command Line Your problem My problem is … --- ## [Outstanding queries after upgrade to 4.4.5](https://forum.mautic.org/t/outstanding-queries-after-upgrade-to-4-4-5/26884)
**Author:** [@sgtbhaji](https://forum.mautic.org/u/sgtbhaji)\ **Replies:** 9\ **Last updated:** [September 6, 2025, 12:12pm UTC](https://forum.mautic.org/t/outstanding-queries-after-upgrade-to-4-4-5/26884 "2025-09-06T12:12:29Z")
Your software My Mautic version is: 3.2.4 upgrading to 4.4.5 My PHP version is:7.4.9 My Database type and version is: MySQL 5.7.31 My problem is: Upgrading from 3.2.4 to 4.4.5 seems to go fine and says that the upgr… --- ## [Composer detected issues in your platform: Your Composer dependencies require a PHP version "\>= 7.4.0"](https://forum.mautic.org/t/composer-detected-issues-in-your-platform-your-composer-dependencies-require-a-php-version-7-4-0/23109)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 3\ **Last updated:** [July 17, 2025, 7:37pm UTC](https://forum.mautic.org/t/composer-detected-issues-in-your-platform-your-composer-dependencies-require-a-php-version-7-4-0/23109 "2025-07-17T19:37:53Z")
Windows 7 My PHP version is : 8.1.4 in Windows My PHP version is : 8.0.6 in Xampp My PHP version is : 8.1.2 in Hostinger VPS Cyberpaner control panel Hosting Server My MySQL version is (delete as applicable): 5 Inst… --- ## [Problem with emails styles/formatting - Emails are losing all formatting when received](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958)
**Author:** [@mvpalves](https://forum.mautic.org/u/mvpalves)\ **Replies:** 15\ **Last updated:** [July 12, 2025, 10:41pm UTC](https://forum.mautic.org/t/problem-with-emails-styles-formatting-emails-are-losing-all-formatting-when-received/20958 "2025-07-12T22:41:59Z")
Your software My PHP version is : 7.4.20 \*My MySQL/MariaDB version is: mariadb 10.3 Hostinger SMTP Amazon SES Hi guys! I’ve installed the Mautic 4 and everything went well. I’ve build some emails and got some pr… --- ## [Is possible to downgrade mautic?](https://forum.mautic.org/t/is-possible-to-downgrade-mautic/35880)
**Author:** [@mihatzilic](https://forum.mautic.org/u/mihatzilic)\ **Replies:** 1\ **Last updated:** [June 19, 2025, 7:36pm UTC](https://forum.mautic.org/t/is-possible-to-downgrade-mautic/35880 "2025-06-19T19:36:19Z")
Hello, can someone tell me is it possible to downgrade mautic with no data loss (landing pages, emails, contacts … etc.)? For example from v4.4.13 to v4.4.11 ? --- ## [Preinstallation check fails on PHP 8.3.17](https://forum.mautic.org/t/preinstallation-check-fails-on-php-8-3-17/35733)
**Author:** [@tcore](https://forum.mautic.org/u/tcore)\ **Replies:** 0\ **Last updated:** [May 27, 2025, 1:18pm UTC](https://forum.mautic.org/t/preinstallation-check-fails-on-php-8-3-17/35733 "2025-05-27T13:18:20Z")
Your software Mautic 4.1.10 My PHP version is :8.3.17-nmm1 Updating/Installing Errors Prerequisite check for update to Mautic 5 fails even though required PHP version is present One or more errors occurred while chec… --- ## [This value is too long. It should have 191 characters or less](https://forum.mautic.org/t/this-value-is-too-long-it-should-have-191-characters-or-less/32146)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 2\ **Last updated:** [April 6, 2025, 6:17pm UTC](https://forum.mautic.org/t/this-value-is-too-long-it-should-have-191-characters-or-less/32146 "2025-04-06T18:17:20Z")
Hi i am using the api to insert value of Custom Field i created. Whe i try to insert data to a text field i am getting the message the value should be 191 or less. I don’t higher limit on the database but i wasn’t able… --- ## [Database issue](https://forum.mautic.org/t/database-issue/35456)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 1\ **Last updated:** [April 4, 2025, 5:44pm UTC](https://forum.mautic.org/t/database-issue/35456 "2025-04-04T17:44:46Z")
Your software My Mautic version is 4.4: My PHP version is 8.1: My Database type and version is 10.13: Your problem My problem is: Hello mautic community i hope everyone is doing great I have an isssue when the mig… --- ## [Creating a Widget on the Dashboard to Track Newsletter Sign-Ups](https://forum.mautic.org/t/creating-a-widget-on-the-dashboard-to-track-newsletter-sign-ups/35390)
**Author:** [@e.massaro](https://forum.mautic.org/u/e.massaro)\ **Replies:** 0\ **Last updated:** [March 27, 2025, 3:38pm UTC](https://forum.mautic.org/t/creating-a-widget-on-the-dashboard-to-track-newsletter-sign-ups/35390 "2025-03-27T15:38:27Z")
I’ve created a report that counts how many users have signed up to receive newsletters and how many have not. However, when I create the widget, I’m not given the option to choose what to track. I would like to know if … --- ## [Using tokens & custom field in url](https://forum.mautic.org/t/using-tokens-custom-field-in-url/35291)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 1\ **Last updated:** [March 20, 2025, 2:11pm UTC](https://forum.mautic.org/t/using-tokens-custom-field-in-url/35291 "2025-03-20T14:11:06Z")
I am trying to solve an issue where i need to send a token to send within an email however I also need to use a custom field in the link, So i have something like this in the href: {token\_url}{customfield=domain\_name} T… --- ## [Another failed upgrade (4.3.1) on stuck database migration, SQL syntax error](https://forum.mautic.org/t/another-failed-upgrade-4-3-1-on-stuck-database-migration-sql-syntax-error/24254)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 8\ **Last updated:** [January 7, 2025, 10:51am UTC](https://forum.mautic.org/t/another-failed-upgrade-4-3-1-on-stuck-database-migration-sql-syntax-error/24254 "2025-01-07T10:51:44Z")
Your software My PHP version is : 7.4.29 My MySQL/MariaDB version is : 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am: Updating to 4.3.1 hoping it would fix a failed 4.2.2 upgrade) Upgrading/installing v… --- ## [Cron not working - server version not found](https://forum.mautic.org/t/cron-not-working-server-version-not-found/32030)
**Author:** [@yochay11](https://forum.mautic.org/u/yochay11)\ **Replies:** 7\ **Last updated:** [December 12, 2024, 3:07pm UTC](https://forum.mautic.org/t/cron-not-working-server-version-not-found/32030 "2024-12-12T15:07:50Z")
Your software My PHP version is : 8.0 My MySQL/MariaDB version is 10.11.7-MariaDB-1:10.11.7+maria~ubu2204-log Hi, for some reason out of the blue i starting getting an error not allowing me to run crons on mautic. I … --- ## [Email DSN - SMTP email setup](https://forum.mautic.org/t/email-dsn-smtp-email-setup/34110)
**Author:** [@anastasijami](https://forum.mautic.org/u/anastasijami)\ **Replies:** 2\ **Last updated:** [November 13, 2024, 1:06pm UTC](https://forum.mautic.org/t/email-dsn-smtp-email-setup/34110 "2024-11-13T13:06:51Z")
Hi Mautic Team, I’m setting up Mautic for sending newsletters and facing issues with SMTP configuration. We’ve tried using Google Workspace and Microsoft 365, but I’m getting authentication errors and am concerned about… --- ## [Mautic api for campaign events](https://forum.mautic.org/t/mautic-api-for-campaign-events/24098)
**Author:** [@donbowman](https://forum.mautic.org/u/donbowman)\ **Replies:** 7\ **Last updated:** [October 27, 2024, 8:21pm UTC](https://forum.mautic.org/t/mautic-api-for-campaign-events/24098 "2024-10-27T20:21:23Z")
Using mautic 4.x on php 7.4 Observations and asks for assistance on the api for campaigns: Events. The UI can use an endpoint of /s/campaigns/events/new, but there is no analog in the REST API Read vs write. When you … --- ## [Mautic5.1.0](https://forum.mautic.org/t/mautic5-1-0/33406)
**Author:** [@ichiko](https://forum.mautic.org/u/ichiko)\ **Replies:** 5\ **Last updated:** [September 23, 2024, 3:23pm UTC](https://forum.mautic.org/t/mautic5-1-0/33406 "2024-09-23T15:23:28Z")
Your software Mautic 5.1.0 My PHP version is : 8.2.14 My MySQL/MariaDB version is 10.11.8-MariaDB-cll-lve My problem are : 1 configuration page does not open 2email not send Steps I have tried to fix the problem : … --- ## [Sending Segment Emails](https://forum.mautic.org/t/sending-segment-emails/33526)
**Author:** [@msmith](https://forum.mautic.org/u/msmith)\ **Replies:** 0\ **Last updated:** [September 18, 2024, 3:46pm UTC](https://forum.mautic.org/t/sending-segment-emails/33526 "2024-09-18T15:46:35Z")
Your software My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 10.6.19 MariaDB Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading… --- ## [Twilio Error 30003](https://forum.mautic.org/t/twilio-error-30003/33334)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 3\ **Last updated:** [September 4, 2024, 6:16pm UTC](https://forum.mautic.org/t/twilio-error-30003/33334 "2024-09-04T18:16:59Z")
Is anyone very experienced with the Twilio SMS Service? I keep getting Error 30003 for some receivers: Unreachable destination handset | Twilio Does it mean, Mautic sends to Twilio - Twilio gives it a try - but when th… --- ## [When trying to schema update in mautic 4.1 I am getting errors](https://forum.mautic.org/t/when-trying-to-schema-update-in-mautic-4-1-i-am-getting-errors/24860)
**Author:** [@wolfscorp](https://forum.mautic.org/u/wolfscorp)\ **Replies:** 1\ **Last updated:** [August 11, 2024, 10:00pm UTC](https://forum.mautic.org/t/when-trying-to-schema-update-in-mautic-4-1-i-am-getting-errors/24860 "2024-08-11T22:00:04Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is : 10.5 Updating/Installing Errors \*I am trying to schema update by Website-URL.com/ s/update/schema and it is getting failed. While checking the Maut… --- ## [Generic form to put users in specific segments](https://forum.mautic.org/t/generic-form-to-put-users-in-specific-segments/32879)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 10\ **Last updated:** [August 5, 2024, 5:00pm UTC](https://forum.mautic.org/t/generic-form-to-put-users-in-specific-segments/32879 "2024-08-05T17:00:44Z")
Good morning, I have an online store and when a product is unavailable, I would like my users to have the possibility of registering their email so that I notify them when the product is back. I thought about creating … --- ## [Email reading time](https://forum.mautic.org/t/email-reading-time/32868)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 4\ **Last updated:** [August 4, 2024, 11:35pm UTC](https://forum.mautic.org/t/email-reading-time/32868 "2024-08-04T23:35:05Z")
Hello, I want to know at what time my emails are most read. But I do not know how. If you could tell me how to do it that would be great. Thanks in advance --- ## [Campaign editor : bug when searching an email](https://forum.mautic.org/t/campaign-editor-bug-when-searching-an-email/25465)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 16\ **Last updated:** [August 1, 2024, 9:57am UTC](https://forum.mautic.org/t/campaign-editor-bug-when-searching-an-email/25465 "2024-08-01T09:57:02Z")
Hi, In Mautic v4.0.1, PHP Version 7.4.19, Database 10.5.15-MariaDB-log : I have this since the last few previous versions of Mautic, and it’s kinda triggering (I use Chrome) : List item the email search engine is ver… --- ## [Unsubscribe and Bounce not logged in Email dashboard](https://forum.mautic.org/t/unsubscribe-and-bounce-not-logged-in-email-dashboard/32735)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 6\ **Last updated:** [July 17, 2024, 7:13am UTC](https://forum.mautic.org/t/unsubscribe-and-bounce-not-logged-in-email-dashboard/32735 "2024-07-17T07:13:07Z")
Under Channel - Email … We noticed none of the bounces or unsubscribe is being logged or shown in any of the email graph bar … Any idea why? There no error recorded in the log and we do have a segment bounce which doe… --- ## [Creating an Email Preferences Landing Page?](https://forum.mautic.org/t/creating-an-email-preferences-landing-page/32683)
**Author:** [@plato39](https://forum.mautic.org/u/plato39)\ **Replies:** 2\ **Last updated:** [July 10, 2024, 4:36pm UTC](https://forum.mautic.org/t/creating-an-email-preferences-landing-page/32683 "2024-07-10T16:36:29Z")
Hello all I am wondering how to give subscribers access to an email preferences landing page - instead of only having the option to unsubscribe at the footer of each mailout. I have tried to make a landing page like th… --- ## [Mautic outbound SMTP error message](https://forum.mautic.org/t/mautic-outbound-smtp-error-message/28484)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [July 9, 2024, 3:02am UTC](https://forum.mautic.org/t/mautic-outbound-smtp-error-message/28484 "2024-07-09T03:02:11Z")
\*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0: Steps I have tried to fix the problem : Hi Everyone, A Mautic outbound SMTP error message ind… --- ## [Mautic POint system Not working at all](https://forum.mautic.org/t/mautic-point-system-not-working-at-all/32658)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [July 5, 2024, 12:52pm UTC](https://forum.mautic.org/t/mautic-point-system-not-working-at-all/32658 "2024-07-05T12:52:54Z")
Your software My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 8 Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing vi… [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=1)