# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=1 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 2 --- ## [Cron not working - working only from ssh](https://forum.mautic.org/t/cron-not-working-working-only-from-ssh/32624)
**Author:** [@stfnet](https://forum.mautic.org/u/stfnet)\ **Replies:** 3\ **Last updated:** [July 4, 2024, 3:03pm UTC](https://forum.mautic.org/t/cron-not-working-working-only-from-ssh/32624 "2024-07-04T15:03:38Z")
Mautic: 4.4.12 (Apache2) My PHP version is : PHP 8.0.30 (cli) (built: Jun 6 2024 16:51:07) ( NTS ) My MySQL/MariaDB version is mysql Ver 15.1 Distrib 10.6.18-MariaDB /bin/php -v PHP 8.0.30 (cli) (built: Jun 6 2024… --- ## [GrapeJS not working after fresh install](https://forum.mautic.org/t/grapejs-not-working-after-fresh-install/32534)
**Author:** [@savrat](https://forum.mautic.org/u/savrat)\ **Replies:** 3\ **Last updated:** [June 28, 2024, 1:33pm UTC](https://forum.mautic.org/t/grapejs-not-working-after-fresh-install/32534 "2024-06-28T13:33:53Z")
Mautic version: 4.4.12 My PHP version is : 7.4 My MySQL version is 8.0.37 I have similar issue as in this topic: Landing Page Builder in 4.1.1 not working when i try to create email with theme in Grape JS builder, it… --- ## [Mautic is not open in browser - site is offline](https://forum.mautic.org/t/mautic-is-not-open-in-browser-site-is-offline/32550)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 4\ **Last updated:** [June 28, 2024, 12:06pm UTC](https://forum.mautic.org/t/mautic-is-not-open-in-browser-site-is-offline/32550 "2024-06-28T12:06:39Z")
My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MySQL Version 8.0.33 Your problem My problem is: Mautic is inaccessible with the error message on “ The site is currently offline d… --- ## [Custom Field Issue Saving Contact](https://forum.mautic.org/t/custom-field-issue-saving-contact/32435)
**Author:** [@mjfa](https://forum.mautic.org/u/mjfa)\ **Replies:** 0\ **Last updated:** [June 19, 2024, 2:17pm UTC](https://forum.mautic.org/t/custom-field-issue-saving-contact/32435 "2024-06-19T14:17:14Z")
Your software MAutic 4.4.5 My PHP version is : 7.4.33 \*My MySQL: MySQL Try to update a contact, using a custom field that has been working fine called ‘Groups’, multi select field. These errors are showing: 500 Int… --- ## [Social icon is not showing in form](https://forum.mautic.org/t/social-icon-is-not-showing-in-form/32281)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 6\ **Last updated:** [June 12, 2024, 12:00pm UTC](https://forum.mautic.org/t/social-icon-is-not-showing-in-form/32281 "2024-06-12T12:00:17Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 I am integrated to facebook to mautic is completed but facebook icon is not showing in form --- ## [Could not extract the contents of the ZIP archive \[SOLVED\]](https://forum.mautic.org/t/could-not-extract-the-contents-of-the-zip-archive-solved/27405)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 12:31pm UTC](https://forum.mautic.org/t/could-not-extract-the-contents-of-the-zip-archive-solved/27405 "2024-06-06T12:31:45Z")
Your software My PHP version is : 8.0.22 My MySQL/MariaDB version is: 8.0.28-0ubuntu0.20.04.3 Updating/Installing Errors I am : Updating Upgrading/installing via : Command Line These errors are showing in the insta… --- ## [Gmail Suite account as SMTP mail sender](https://forum.mautic.org/t/gmail-suite-account-as-smtp-mail-sender/22153)
**Author:** [@Jorgeh](https://forum.mautic.org/u/Jorgeh)\ **Replies:** 5\ **Last updated:** [June 6, 2024, 7:43am UTC](https://forum.mautic.org/t/gmail-suite-account-as-smtp-mail-sender/22153 "2024-06-06T07:43:03Z")
I am trying to setup a Google Workspace gmail account in Mautic 4 Mail Send Settings, my PHP version is 7.4. I have tried an app password and the login usual setup but did not help. This is the error I get: Failed to … --- ## [Integrate linkedin to mautic](https://forum.mautic.org/t/integrate-linkedin-to-mautic/32122)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 0\ **Last updated:** [May 21, 2024, 11:51am UTC](https://forum.mautic.org/t/integrate-linkedin-to-mautic/32122 "2024-05-21T11:51:21Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 Your problem My problem is: Hello Guys I am new in mautic. This is good tool for digital marketing. I… --- ## [Update from Mautic 4.4.11 to 5.0.4 fails - memory exhausted](https://forum.mautic.org/t/update-from-mautic-4-4-11-to-5-0-4-fails-memory-exhausted/32019)
**Author:** [@Thario](https://forum.mautic.org/u/Thario)\ **Replies:** 5\ **Last updated:** [May 12, 2024, 5:06pm UTC](https://forum.mautic.org/t/update-from-mautic-4-4-11-to-5-0-4-fails-memory-exhausted/32019 "2024-05-12T17:06:59Z")
When updating in console from 4.4.11 to mautic 5.0.4 the apply --finish command fails with the memory exhausted. Db: 10.5.17-MariaDB Php: 8.0.30 memory\_limit: 8192M max\_execution\_time: 15000 I have quite old install… --- ## [CustomHTML field value not passign for some users](https://forum.mautic.org/t/customhtml-field-value-not-passign-for-some-users/28022)
**Author:** [@umar872](https://forum.mautic.org/u/umar872)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 2:26pm UTC](https://forum.mautic.org/t/customhtml-field-value-not-passign-for-some-users/28022 "2024-05-10T14:26:36Z")
Hello, I am encountering an issue with the Send Email Campaign API. Some users are unable to send the custom HTML field data successfully, while all other fields in the API call are accepted and the email campaign is cr… --- ## [Integration linkedin to mautic](https://forum.mautic.org/t/integration-linkedin-to-mautic/31994)
**Author:** [@amrutha](https://forum.mautic.org/u/amrutha)\ **Replies:** 0\ **Last updated:** [May 7, 2024, 11:18am UTC](https://forum.mautic.org/t/integration-linkedin-to-mautic/31994 "2024-05-07T11:18:57Z")
My Mautic version is:v4.4.10 My PHP version is: 8.0.30 My Database type and version is: 8.0.35-0ubuntu0.22.04.1 Your problem My problem is: Hello Guys I am new in mautic. This is good tool for digital marketing. I… --- ## [Send Mautic Form to different Recipients based on Formfield](https://forum.mautic.org/t/send-mautic-form-to-different-recipients-based-on-formfield/24363)
**Author:** [@lufi](https://forum.mautic.org/u/lufi)\ **Replies:** 17\ **Last updated:** [April 30, 2024, 9:23pm UTC](https://forum.mautic.org/t/send-mautic-form-to-different-recipients-based-on-formfield/24363 "2024-04-30T21:23:25Z")
Hello, I am using Mautic now for about 1 year and just ran in a Challenge. I’ve a Mautic form with Radiobuttons where the User can select which Department he want to connect with. o General Question (1) o Sales (2) … --- ## [Failed to authenticate on SMTP server, 0 possible authenticators](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-0-possible-authenticators/23563)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 5\ **Last updated:** [April 24, 2024, 2:28pm UTC](https://forum.mautic.org/t/failed-to-authenticate-on-smtp-server-0-possible-authenticators/23563 "2024-04-24T14:28:59Z")
Your software My PHP version is :7.4 My MySQL/MariaDB version is : MariaDB version Installing Errors I am : Installing installing via (delete as applicable) : Web These errors are showing in the installer : Failed … --- ## [Extended Custom Fields](https://forum.mautic.org/t/extended-custom-fields/31817)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 0\ **Last updated:** [April 24, 2024, 7:16am UTC](https://forum.mautic.org/t/extended-custom-fields/31817 "2024-04-24T07:16:09Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MariaDB 10.4 Your problem My problem is : We need to add around 300 custom fields in Mautic 4.4.4 and see that there were iss… --- ## [Send Immediately vs. Queue](https://forum.mautic.org/t/send-immediately-vs-queue/31811)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 1\ **Last updated:** [April 23, 2024, 4:41pm UTC](https://forum.mautic.org/t/send-immediately-vs-queue/31811 "2024-04-23T16:41:14Z")
Your software v4.4.11 My PHP version is : 8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.5 Fairly large Mautic instance with 1.5 million contacts. A couple times a week my client sen… --- ## [Error while updating from 4.4.11 to 5.0.3 (No Composer)](https://forum.mautic.org/t/error-while-updating-from-4-4-11-to-5-0-3-no-composer/30839)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 7\ **Last updated:** [April 3, 2024, 5:28pm UTC](https://forum.mautic.org/t/error-while-updating-from-4-4-11-to-5-0-3-no-composer/30839 "2024-04-03T17:28:02Z")
Your software My PHP version is : PHP 8.0.30 (cli) My MySQL/MariaDB version is : er 15.1 Distrib 10.6.16-MariaDB Updating/Installing Errors I am Updating from Mautic 4.4.11 to 5.0.3 Upgrading/installing via (delete … --- ## [Campaign form and segment](https://forum.mautic.org/t/campaign-form-and-segment/31762)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 2\ **Last updated:** [April 22, 2024, 2:14pm UTC](https://forum.mautic.org/t/campaign-form-and-segment/31762 "2024-04-22T14:14:13Z")
Your software My PHP version is : 8 just want to know, what happen to campaign, if condition like this :? what is this mean ? thanks --- ## [Amazon SES can not be accessed anymore](https://forum.mautic.org/t/amazon-ses-can-not-be-accessed-anymore/31776)
**Author:** [@miklosjobbagy](https://forum.mautic.org/u/miklosjobbagy)\ **Replies:** 0\ **Last updated:** [April 22, 2024, 1:11pm UTC](https://forum.mautic.org/t/amazon-ses-can-not-be-accessed-anymore/31776 "2024-04-22T13:11:29Z")
Mautic 4.4.3 PHP Version 7.4.33 MariaDB 10.6.17-MariaDB-cll-lve - MariaDB Server This is the PHP error log: \[21-Apr-2024 05:53:35 UTC\] PHP Deprecated: strpos(): Non-string needles will be interpreted as strings in t… --- ## [Composer update breaks 4.4.7 to 4.4.12 and give 500 errors after update](https://forum.mautic.org/t/composer-update-breaks-4-4-7-to-4-4-12-and-give-500-errors-after-update/31692)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [April 22, 2024, 1:09pm UTC](https://forum.mautic.org/t/composer-update-breaks-4-4-7-to-4-4-12-and-give-500-errors-after-update/31692 "2024-04-22T13:09:21Z")
I have done many composer updated for the past 2 years which was fine each time it updates. But today I wanted to update my Mautic 4.4.7 to the latest and when I did, it broken Mautic with 500 error when I am trying to … --- ## [LIST TEXT MESSAGES VIA API](https://forum.mautic.org/t/list-text-messages-via-api/31731)
**Author:** [@eloimarques](https://forum.mautic.org/u/eloimarques)\ **Replies:** 3\ **Last updated:** [April 18, 2024, 8:47pm UTC](https://forum.mautic.org/t/list-text-messages-via-api/31731 "2024-04-18T20:47:42Z")
Your software My PHP version is : PHP Version 7.4.33 My MySQL/MariaDB version is (delete as applicable): 10.4.28-MariaDB-1:10.4.28+maria~ubu2004 My problem is : I’m trying to retrieve via API only the SMS campaigns th… --- ## [Image display for outlook optimization?](https://forum.mautic.org/t/image-display-for-outlook-optimization/31620)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 9\ **Last updated:** [April 18, 2024, 4:56pm UTC](https://forum.mautic.org/t/image-display-for-outlook-optimization/31620 "2024-04-18T16:56:41Z")
Hello ! (Mautic v4.4.0) Is there any optimization to do in order to have the image displaying for outlook client ? --- ## [How do you update from 4.4.10 to 4.4.11?](https://forum.mautic.org/t/how-do-you-update-from-4-4-10-to-4-4-11/30983)
**Author:** [@growthlab](https://forum.mautic.org/u/growthlab)\ **Replies:** 5\ **Last updated:** [April 5, 2024, 9:31am UTC](https://forum.mautic.org/t/how-do-you-update-from-4-4-10-to-4-4-11/30983 "2024-04-05T09:31:32Z")
I have 4.4.10 installed on shared hosting (no composer). How do I do a standard update to 4.4.11 via the console? When I do mautic:update:find it tells me to update to 5.0.3. Is it still possible to update to 4.4.11? --- ## [Help！Contacts that pass through a form are not merged](https://forum.mautic.org/t/help-contacts-that-pass-through-a-form-are-not-merged/31235)
**Author:** [@hassy](https://forum.mautic.org/u/hassy)\ **Replies:** 11\ **Last updated:** [March 27, 2024, 6:27am UTC](https://forum.mautic.org/t/help-contacts-that-pass-through-a-form-are-not-merged/31235 "2024-03-27T06:27:59Z")
Your software My PHP version is : 8.0.30 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MariaDB10.5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing vi… --- ## [Mautic whitelabeler company name is not updating](https://forum.mautic.org/t/mautic-whitelabeler-company-name-is-not-updating/31442)
**Author:** [@shishir](https://forum.mautic.org/u/shishir)\ **Replies:** 0\ **Last updated:** [March 26, 2024, 4:49am UTC](https://forum.mautic.org/t/mautic-whitelabeler-company-name-is-not-updating/31442 "2024-03-26T04:49:19Z")
Your software 4.4.11 and 4.4.10 My PHP version is :8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Hi I am not able update the company name in mautic whitelabeler. What to do? --- ## [We're transitioning to R2 presigned URLs](https://forum.mautic.org/t/were-transitioning-to-r2-presigned-urls/31256)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 1\ **Last updated:** [March 20, 2024, 12:56pm UTC](https://forum.mautic.org/t/were-transitioning-to-r2-presigned-urls/31256 "2024-03-20T12:56:58Z")
I just got an email from maxmind with subject: “We’re transitioning to R2 presigned URLs” As of Wednesday, May 1, 2024, all MaxMind database downloads will redirect to R2 presigned URLs. We are making this change in o… --- ## [Editor stripping off embedded links](https://forum.mautic.org/t/editor-stripping-off-embedded-links/31240)
**Author:** [@tancredi](https://forum.mautic.org/u/tancredi)\ **Replies:** 8\ **Last updated:** [March 14, 2024, 9:20am UTC](https://forum.mautic.org/t/editor-stripping-off-embedded-links/31240 "2024-03-14T09:20:57Z")
I’m trying to embed an external resource link within the email editor, and it keeps stripping it off, do you have any suggestion or work around? --- ## [Editing content : entry = scroll to the end of the page](https://forum.mautic.org/t/editing-content-entry-scroll-to-the-end-of-the-page/27616)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 5\ **Last updated:** [March 4, 2024, 2:36pm UTC](https://forum.mautic.org/t/editing-content-entry-scroll-to-the-end-of-the-page/27616 "2024-03-04T14:36:14Z")
Hi, In Mautic v4.4.0 : I have this little thing that is OK but still can be a bit annoying. Whenever I edit the content and I need to do a space/entry within the same content : it scrolls me down to the bottom of my em… --- ## [Future performance and what happens if your doing 1 mil hits and 1 mil contacts every 2 days](https://forum.mautic.org/t/future-performance-and-what-happens-if-your-doing-1-mil-hits-and-1-mil-contacts-every-2-days/31105)
**Author:** [@adie](https://forum.mautic.org/u/adie)\ **Replies:** 0\ **Last updated:** [February 29, 2024, 10:50am UTC](https://forum.mautic.org/t/future-performance-and-what-happens-if-your-doing-1-mil-hits-and-1-mil-contacts-every-2-days/31105 "2024-02-29T10:50:36Z")
Mautic 4.4 7.4.33 My SQL db.t3.large 8GB x 2 vcpu We enabled the tracking script on all our sites and are now generating 1mil pvs and nearly 1mil anon contacts every 2 days. I dont know enough about Mautic and what i… --- ## [Campaign - Action "Add Points" result in error and campaign execution stop](https://forum.mautic.org/t/campaign-action-add-points-result-in-error-and-campaign-execution-stop/31102)
**Author:** [@IonutOjicaDe](https://forum.mautic.org/u/IonutOjicaDe)\ **Replies:** 0\ **Last updated:** [February 28, 2024, 11:21pm UTC](https://forum.mautic.org/t/campaign-action-add-points-result-in-error-and-campaign-execution-stop/31102 "2024-02-28T23:21:28Z")
Your software My Mautic version is: 4.4.11 (classing installation, not with composer) My PHP version is: 7.4.33 My Database type and version is: 10.11.4-MariaDB-1~deb12u1 Your problem My problem is: The Action “Add… --- ## [Permission to Kernel](https://forum.mautic.org/t/permission-to-kernel/30788)
**Author:** [@tomasr](https://forum.mautic.org/u/tomasr)\ **Replies:** 1\ **Last updated:** [February 8, 2024, 8:03pm UTC](https://forum.mautic.org/t/permission-to-kernel/30788 "2024-02-08T20:03:18Z")
Your software My PHP version is : 7.4 \*My MySQL version is: 7.4.33 Updating/Installing Errors \*I am: Installing \*installing via: Command Line These errors are showing in the installer : composer install PHP Warni… [Previous page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md) [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=2)