# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=3 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 4 --- ## [Import Table Fields Conflict](https://forum.mautic.org/t/import-table-fields-conflict/29504)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [October 2, 2023, 11:50am UTC](https://forum.mautic.org/t/import-table-fields-conflict/29504 "2023-10-02T11:50:00Z")
Hi everyone, The imported table field ‘dtRegDate’ does not map to Mautic’s contact fields. What field should I use as an alternative to {contact.dtRegDate|date(“F d, Y”)}? See the captured screenshot image: Regards… --- ## [Delete Mautic Contact List with one command](https://forum.mautic.org/t/delete-mautic-contact-list-with-one-command/29501)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [October 2, 2023, 11:47am UTC](https://forum.mautic.org/t/delete-mautic-contact-list-with-one-command/29501 "2023-10-02T11:47:01Z")
Hi everyone, We developing a Node.js snippet to sync our Mautic contact database with Firebase Cloud. How do I delete all of my Mautic contacts after the sync transfer from Mautic to our Google Cloud database (e.g., Cr… --- ## [Security vulnerability](https://forum.mautic.org/t/security-vulnerability/29493)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 7\ **Last updated:** [October 2, 2023, 10:55am UTC](https://forum.mautic.org/t/security-vulnerability/29493 "2023-10-02T10:55:51Z")
Hi everyone, Is there a security vulnerability with Mautic? The local PHP file contains both my username and password and is located in a public HTML folder. You can find the Mautic root path here: app/config/local.php. … --- ## [Dynamic Webform Opt-In Date](https://forum.mautic.org/t/dynamic-webform-opt-in-date/29484)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [September 30, 2023, 3:05pm UTC](https://forum.mautic.org/t/dynamic-webform-opt-in-date/29484 "2023-09-30T15:05:44Z")
Hi everyone, I sent a request to increase our Amazon SES API account’s daily email message quota. The AWS Digital Messaging Team replied, in part, as follows: 'The email should include a reminder of why the user is rece… --- ## [Two Factor Authentication Bundle](https://forum.mautic.org/t/two-factor-authentication-bundle/29490)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [September 30, 2023, 8:14am UTC](https://forum.mautic.org/t/two-factor-authentication-bundle/29490 "2023-09-30T08:14:54Z")
Hi everyone, Does Mautic support “Two Factor Authentication Bundle” plugin? Regards, Hal DevCED Team --- ## [Gmail API Plugin](https://forum.mautic.org/t/gmail-api-plugin/29086)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [September 29, 2023, 9:09am UTC](https://forum.mautic.org/t/gmail-api-plugin/29086 "2023-09-29T09:09:03Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Ca… --- ## [Mautic update 3.3.3 to 4.4.10 error 500 internal server](https://forum.mautic.org/t/mautic-update-3-3-3-to-4-4-10-error-500-internal-server/29455)
**Author:** [@gabriel777](https://forum.mautic.org/u/gabriel777)\ **Replies:** 1\ **Last updated:** [September 29, 2023, 11:20am UTC](https://forum.mautic.org/t/mautic-update-3-3-3-to-4-4-10-error-500-internal-server/29455 "2023-09-29T11:20:56Z")
My Mautic version is: 3.3.3 My PHP version is: 7.4.33 My Database type and version is: 5.7.39-42-log My problem is : hello to all, we are new in the world of mautic and we have made the version upgrade from 3.3.3 to … --- ## [Site URL Question](https://forum.mautic.org/t/site-url-question/29457)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 28, 2023, 1:27am UTC](https://forum.mautic.org/t/site-url-question/29457 "2023-09-28T01:27:37Z")
Hi everyone, Within the Mautic | Configuration | System Settings | General Settings | Site URL : Can I change the subdomain name to point to a different subdomain name? Regards, Hal devCED Team --- ## [Low Code Platform](https://forum.mautic.org/t/low-code-platform/29458)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 28, 2023, 1:22am UTC](https://forum.mautic.org/t/low-code-platform/29458 "2023-09-28T01:22:17Z")
Hi everyone, Are there any Mautic API documents to integrate Mautic with a low-code platform that builds custom web applications by writing minimal code, e.g., Appsmith? Regards, Hal devCED Team --- ## [Favicon Image](https://forum.mautic.org/t/favicon-image/29454)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 3\ **Last updated:** [September 27, 2023, 7:55pm UTC](https://forum.mautic.org/t/favicon-image/29454 "2023-09-27T19:55:05Z")
Hi, everyone, I’ve uploaded a new favicon image file to my Mautic root directory using cPanel File Manager. However, there is no change in the favicon display of my browser tab. Can you offer a solution for how to repla… --- ## [After updating the mautic I am getting 403 error](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417)
**Author:** [@softcrust](https://forum.mautic.org/u/softcrust)\ **Replies:** 4\ **Last updated:** [September 27, 2023, 7:33pm UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417 "2023-09-27T19:33:11Z")
I get a notification of update when I start updating then the update stuck at the last step so when I refresh the page now Ii get 403 error. I don’t know how to solve the issue please help I will Appreciate --- ## [Mautic Email Tracking](https://forum.mautic.org/t/mautic-email-tracking/29410)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 24, 2023, 2:36am UTC](https://forum.mautic.org/t/mautic-email-tracking/29410 "2023-09-24T02:36:10Z")
Hi, everyone, Email tracking (i.e., Email sent, Email read, Email fail, Clicked, Unsubscribed, Bounced) is not retrieving data stream events (Mautic =\> Emails). View the attached screenshot images and recommend Mautic … --- ## [Maximum number of Mautic Batch transport queues emails](https://forum.mautic.org/t/maximum-number-of-mautic-batch-transport-queues-emails/29401)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 22, 2023, 7:45pm UTC](https://forum.mautic.org/t/maximum-number-of-mautic-batch-transport-queues-emails/29401 "2023-09-22T19:45:41Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Amazon SES What is t… --- ## [Is there any example to deploy Mautic on AWS?](https://forum.mautic.org/t/is-there-any-example-to-deploy-mautic-on-aws/29050)
**Author:** [@wph524](https://forum.mautic.org/u/wph524)\ **Replies:** 13\ **Last updated:** [September 22, 2023, 8:31am UTC](https://forum.mautic.org/t/is-there-any-example-to-deploy-mautic-on-aws/29050 "2023-09-22T08:31:17Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [How to do a Composer update from Mautic 4.4.9 to Mautic 4.4.10](https://forum.mautic.org/t/how-to-do-a-composer-update-from-mautic-4-4-9-to-mautic-4-4-10/29211)
**Author:** [@sradford](https://forum.mautic.org/u/sradford)\ **Replies:** 7\ **Last updated:** [September 20, 2023, 9:15am UTC](https://forum.mautic.org/t/how-to-do-a-composer-update-from-mautic-4-4-9-to-mautic-4-4-10/29211 "2023-09-20T09:15:20Z")
Your software My PHP version is : PHP 7.4.3-4ubuntu2.19 My Composer version is : .5.8 2023-06-09 17:13:21 Updating/Installing Errors I am Updating Upgrading/installing via Command Line Your problem My problem is … --- ## [Segment | Filter Logic](https://forum.mautic.org/t/segment-filter-logic/29346)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 19, 2023, 5:05pm UTC](https://forum.mautic.org/t/segment-filter-logic/29346 "2023-09-19T17:05:34Z")
EasyApache 4 My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 \*\* Amazon SES Hi, ever… --- ## [Campaigns not working properly](https://forum.mautic.org/t/campaigns-not-working-properly/24815)
**Author:** [@mrik007](https://forum.mautic.org/u/mrik007)\ **Replies:** 8\ **Last updated:** [September 19, 2023, 10:18am UTC](https://forum.mautic.org/t/campaigns-not-working-properly/24815 "2023-09-19T10:18:38Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [Unsubscription Webform](https://forum.mautic.org/t/unsubscription-webform/29322)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 17, 2023, 3:15pm UTC](https://forum.mautic.org/t/unsubscription-webform/29322 "2023-09-17T15:15:58Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Instruc… --- ## [Client support email handeing (Case manegment)](https://forum.mautic.org/t/client-support-email-handeing-case-manegment/29078)
**Author:** [@indra](https://forum.mautic.org/u/indra)\ **Replies:** 8\ **Last updated:** [September 14, 2023, 3:45pm UTC](https://forum.mautic.org/t/client-support-email-handeing-case-manegment/29078 "2023-09-14T15:45:57Z")
How to handle support emails? When I have support@abc.com and client send about something to that email, create a token then send auto reply to client with token number. Token number means case number or ticket number. … --- ## [Cron Jobs Issues with Mautic](https://forum.mautic.org/t/cron-jobs-issues-with-mautic/29270)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 5\ **Last updated:** [September 14, 2023, 2:25pm UTC](https://forum.mautic.org/t/cron-jobs-issues-with-mautic/29270 "2023-09-14T14:25:44Z")
EasyApache 4 \*\*My Mautic version is: 4.4.10 My PHP 80, PHP 8.0.29-1.1.3.cpanel extention: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi, everyone, Are we… --- ## [403 error, after uploading the Mautic and 404 error if remove .htaccess](https://forum.mautic.org/t/403-error-after-uploading-the-mautic-and-404-error-if-remove-htaccess/28913)
**Author:** [@softcrust](https://forum.mautic.org/u/softcrust)\ **Replies:** 3\ **Last updated:** [September 7, 2023, 6:04pm UTC](https://forum.mautic.org/t/403-error-after-uploading-the-mautic-and-404-error-if-remove-htaccess/28913 "2023-09-07T18:04:32Z")
Your software 45\_mautic-449 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing v… --- ## [Hire a Mautic Administrator](https://forum.mautic.org/t/hire-a-mautic-administrator/29212)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 7, 2023, 8:41am UTC](https://forum.mautic.org/t/hire-a-mautic-administrator/29212 "2023-09-07T08:41:26Z")
Hi everyone, I have a request for a Mautic administrator to provide a Zoom tutoring session that will guide my colleague on how to import contacts into Mautic, use the Email Builder, and launch a Mautic campaign. Sept. … --- ## [Increase Number of Contacts Beyond 5K](https://forum.mautic.org/t/increase-number-of-contacts-beyond-5k/29201)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 0\ **Last updated:** [September 5, 2023, 6:02pm UTC](https://forum.mautic.org/t/increase-number-of-contacts-beyond-5k/29201 "2023-09-05T18:02:05Z")
EasyApache 4 My Mautic version is: 45\_mautic-449 My PHP 80, PHP 8.0.29-1.1.3.cpanel extension: php80-php-fileinfo cPanel & WHM on AlmaLinux OS: AlmaLinux v8.8.0 STANDARD kvm cPanel Version 112.0.5 Hi everyone, Ho… --- ## [Automations Sequence](https://forum.mautic.org/t/automations-sequence/29160)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 2\ **Last updated:** [September 5, 2023, 5:38am UTC](https://forum.mautic.org/t/automations-sequence/29160 "2023-09-05T05:38:27Z")
Hi everyone, I am searching for instructions on how to configure a Mautic automation campaign that runs a batch of time-delayed email contacts: \[1, 2, 3, 4\], {5, 6, 7, 8}, … Regards, Hal --- ## [Mautic + Openlitespeed Install and Configuration on VPS](https://forum.mautic.org/t/mautic-openlitespeed-install-and-configuration-on-vps/29035)
**Author:** [@kumiskanan](https://forum.mautic.org/u/kumiskanan)\ **Replies:** 1\ **Last updated:** [August 23, 2023, 11:45am UTC](https://forum.mautic.org/t/mautic-openlitespeed-install-and-configuration-on-vps/29035 "2023-08-23T11:45:13Z")
I’m trying to install and configure mautic and I see that the documentation related to this tutorial is still very minimal, for the masters can you help me or give recommendations regarding this issue. I’m still a newbi… --- ## [Installation Issue. Please assist](https://forum.mautic.org/t/installation-issue-please-assist/28996)
**Author:** [@eventmassi](https://forum.mautic.org/u/eventmassi)\ **Replies:** 1\ **Last updated:** [August 21, 2023, 2:05pm UTC](https://forum.mautic.org/t/installation-issue-please-assist/28996 "2023-08-21T14:05:05Z")
Installed Mautic on Amazon Ec2 Instance My Mautic Version is:Mautic 4.4.9 My PHP version is :PHP 8.0.28 (cli) (built: Mar 28 2023 17:41:50) ( NTS ) My MySQL/MariaDB version is :mysql Ver 15.1 Distrib 5.5.68-MariaDB, … --- ## [Migration error](https://forum.mautic.org/t/migration-error/26979)
**Author:** [@joeyk](https://forum.mautic.org/u/joeyk)\ **Replies:** 13\ **Last updated:** [August 19, 2023, 2:43pm UTC](https://forum.mautic.org/t/migration-error/26979 "2023-08-19T14:43:41Z")
Your software My PHP version is : 7.4, 8.0 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (de… --- ## [Mautic displaying %pending% text in lieu of actual number of contacts pending to send](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 5\ **Last updated:** [August 17, 2023, 2:22am UTC](https://forum.mautic.org/t/mautic-displaying-pending-text-in-lieu-of-actual-number-of-contacts-pending-to-send/28934 "2023-08-17T02:22:49Z")
Your software My PHP version is : 8.0.29 My MySQL/MariaDB version is (delete as applicable): MySQL 8.0.29 These errors are showing in the Mautic log : \[2023-08-14 04:59:50\] mautic.ERROR: Invalid clickthrough value: {… --- ## [How can I add a contact to another segment after they have opened any one of the multiple emails within a campaign?](https://forum.mautic.org/t/how-can-i-add-a-contact-to-another-segment-after-they-have-opened-any-one-of-the-multiple-emails-within-a-campaign/28924)
**Author:** [@zylan](https://forum.mautic.org/u/zylan)\ **Replies:** 4\ **Last updated:** [August 14, 2023, 10:32pm UTC](https://forum.mautic.org/t/how-can-i-add-a-contact-to-another-segment-after-they-have-opened-any-one-of-the-multiple-emails-within-a-campaign/28924 "2023-08-14T22:32:36Z")
I am currently working on a campaign consisting of several scheduled emails. My objective is to achieve that when a contact opens any of these emails, they are automatically moved to a different segment, without disrupti… --- ## [Monitored Inbox Settings not working for office365 and gmail](https://forum.mautic.org/t/monitored-inbox-settings-not-working-for-office365-and-gmail/28907)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [August 11, 2023, 9:36am UTC](https://forum.mautic.org/t/monitored-inbox-settings-not-working-for-office365-and-gmail/28907 "2023-08-11T09:36:42Z")
Your software My PHP version is : 7.4.23 My Mautic version is : 4.4 My MySQL/MariaDB version is (delete as applicable): 10.3.37-MariaDB-0ubuntu0.20.04.1 Your problem My problem is : In Monitored Inbox Settings IMAP … [Previous page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=2) [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=4)