# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=4 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 5 --- ## [Mautic 4 with Docker missing Composer](https://forum.mautic.org/t/mautic-4-with-docker-missing-composer/28866)
**Author:** [@genesys](https://forum.mautic.org/u/genesys)\ **Replies:** 2\ **Last updated:** [August 10, 2023, 10:41am UTC](https://forum.mautic.org/t/mautic-4-with-docker-missing-composer/28866 "2023-08-10T10:41:15Z")
I’m using the mautic/mautic:v4 image. I can go through the setup, all tables get created and I can browse Mautic. However, when I go to install a plugin from the marketplace, I get a message saying; “Heads up! Composer… --- ## [Specifying the site URL for a fresh install](https://forum.mautic.org/t/specifying-the-site-url-for-a-fresh-install/28889)
**Author:** [@genesys](https://forum.mautic.org/u/genesys)\ **Replies:** 0\ **Last updated:** [August 9, 2023, 5:58am UTC](https://forum.mautic.org/t/specifying-the-site-url-for-a-fresh-install/28889 "2023-08-09T05:58:51Z")
I’m using the mautic/mautic:v4 docker image. I’m using Nginx in a separate container to provide SSL termination. When I navigate to Mautic using my fully qualified domain name, Mautic is redirecting to “http://mautic/in… --- ## [Mautic - Configuration - Email Setting - Test Connection Error](https://forum.mautic.org/t/mautic-configuration-email-setting-test-connection-error/23157)
**Author:** [@kjxavier](https://forum.mautic.org/u/kjxavier)\ **Replies:** 11\ **Last updated:** [August 4, 2023, 6:09pm UTC](https://forum.mautic.org/t/mautic-configuration-email-setting-test-connection-error/23157 "2023-08-04T18:09:25Z")
Your software Windows 7 My PHP version is : 7.3 My MySQL/MariaDB version is (delete as applicable): MariaDB version 5 Updating/Installing Errors I am (delete as applicable): Installing installing via (delete as appl… --- ## [Javascript embed form error](https://forum.mautic.org/t/javascript-embed-form-error/20806)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [August 1, 2023, 12:10am UTC](https://forum.mautic.org/t/javascript-embed-form-error/20806 "2023-08-01T00:10:21Z")
I am getting this error when trying to embed a form into my website using javascript The form loads fine but doesn’t submit or anything. The errors appears instantly as the page loads. What I need to do to troubleshoo… --- ## [Looking for a loop check solution](https://forum.mautic.org/t/looking-for-a-loop-check-solution/28692)
**Author:** [@maudev](https://forum.mautic.org/u/maudev)\ **Replies:** 4\ **Last updated:** [July 25, 2023, 6:11am UTC](https://forum.mautic.org/t/looking-for-a-loop-check-solution/28692 "2023-07-25T06:11:09Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.5.21-MariaDB-cll-lve Your problem My problem is : I have a campaign from a form on which my client will submit a document … --- ## [Sent bubble not showing the correct number](https://forum.mautic.org/t/sent-bubble-not-showing-the-correct-number/28524)
**Author:** [@jpcoder](https://forum.mautic.org/u/jpcoder)\ **Replies:** 2\ **Last updated:** [July 18, 2023, 3:06pm UTC](https://forum.mautic.org/t/sent-bubble-not-showing-the-correct-number/28524 "2023-07-18T15:06:13Z")
Is there a reason the “sent” stats would be wrong on an email? This email was sent to around 14,000 people but it seems to only be counting some of them. The correct sent amount is shown on the graph when you click int… --- ## [Downgrade Version](https://forum.mautic.org/t/downgrade-version/28627)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [July 17, 2023, 7:59pm UTC](https://forum.mautic.org/t/downgrade-version/28627 "2023-07-17T19:59:04Z")
Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 cPanel & WHM on AlmaLinux Version: AlmaLinux v8.8.0 \*\* PHP version 8.1.21\*\* These errors are show… --- ## [Slow loading Mautic](https://forum.mautic.org/t/slow-loading-mautic/28620)
**Author:** [@riazul](https://forum.mautic.org/u/riazul)\ **Replies:** 5\ **Last updated:** [July 17, 2023, 8:39am UTC](https://forum.mautic.org/t/slow-loading-mautic/28620 "2023-07-17T08:39:47Z")
So I have set up my mautic in Cloudways but seems like whenever I go to the configuration page it’s loading so slowly. Here is a video It generates this error: Uh oh! I think I broke it. If I do it again, please report… --- ## [Cronjob for testing campaign logic](https://forum.mautic.org/t/cronjob-for-testing-campaign-logic/28621)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 1\ **Last updated:** [July 17, 2023, 7:19am UTC](https://forum.mautic.org/t/cronjob-for-testing-campaign-logic/28621 "2023-07-17T07:19:16Z")
Mautic 4.4.9 Your problem My problem is "what would be the best cron setting while testing campaign logic : at present the prod. setup is 8,23,38,52 \* \* \* \* www-data php /var/www/html/bin/console mautic:segment… --- ## [E-mail address to send email](https://forum.mautic.org/t/e-mail-address-to-send-email/28580)
**Author:** [@tskamath](https://forum.mautic.org/u/tskamath)\ **Replies:** 6\ **Last updated:** [July 14, 2023, 1:03pm UTC](https://forum.mautic.org/t/e-mail-address-to-send-email/28580 "2023-07-14T13:03:09Z")
Mautic V4.4.9 My PHP version is : 7.4.33 My MariaDB version is (delete as applicable): MariaDB version 11.0.2-MariaDB New install !! newbie to Mautic Your problem I have production SES account, I have a verified ema… --- ## [Doctrine\\DBAL\\Exception: An exception occurred while establishing a connection to figure out your platform version](https://forum.mautic.org/t/doctrine-dbal-exception-an-exception-occurred-while-establishing-a-connection-to-figure-out-your-platform-version/25010)
**Author:** [@nextideas](https://forum.mautic.org/u/nextideas)\ **Replies:** 2\ **Last updated:** [July 14, 2023, 5:29am UTC](https://forum.mautic.org/t/doctrine-dbal-exception-an-exception-occurred-while-establishing-a-connection-to-figure-out-your-platform-version/25010 "2023-07-14T05:29:26Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.3.32-MariaDB Updating/Installing Errors I am : Installing This Mautic was installed on local envirement (works fine), and … --- ## [Upgrade from v3 to v4 using docker?](https://forum.mautic.org/t/upgrade-from-v3-to-v4-using-docker/23808)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 3\ **Last updated:** [July 12, 2023, 10:54pm UTC](https://forum.mautic.org/t/upgrade-from-v3-to-v4-using-docker/23808 "2023-07-12T22:54:31Z")
Your software v3.1.2 My PHP version is : 7.201 My MySQL/MariaDB version is (delete as applicable): mysqlnd 5.0.12-dev Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installi… --- ## [CSRF token-related issues](https://forum.mautic.org/t/csrf-token-related-issues/28513)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 5\ **Last updated:** [July 5, 2023, 2:52pm UTC](https://forum.mautic.org/t/csrf-token-related-issues/28513 "2023-07-05T14:52:11Z")
\*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 Hi everyone, I. Issue The Mautic password reset produced the following error message: mautic.c… --- ## [Mautic PHP Configuration Error Message](https://forum.mautic.org/t/mautic-php-configuration-error-message/28450)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 1\ **Last updated:** [July 2, 2023, 5:14pm UTC](https://forum.mautic.org/t/mautic-php-configuration-error-message/28450 "2023-07-02T17:14:19Z")
Hi, everyone, \*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 Mautic PHP Configuration Error Message mautic.cfored.com shows an HTTP 500 error… --- ## [After attempting to send test emails Error 500 - Mautic 4.4.9 PHP 8.1](https://forum.mautic.org/t/after-attempting-to-send-test-emails-error-500-mautic-4-4-9-php-8-1/28414)
**Author:** [@digitalcuritiba](https://forum.mautic.org/u/digitalcuritiba)\ **Replies:** 1\ **Last updated:** [June 23, 2023, 3:36pm UTC](https://forum.mautic.org/t/after-attempting-to-send-test-emails-error-500-mautic-4-4-9-php-8-1/28414 "2023-06-23T15:36:48Z")
Mautic 4.4.9 PHP 8.1 DB: Server-Version: 5.7.42 - MySQL Community Server (GPL) Hello! In the email configuration, when testing the connection, I receive: success. However, after attempting to send test emails, I rec… --- ## [Where is the location of the OAuth 2 Authentication plugin?](https://forum.mautic.org/t/where-is-the-location-of-the-oauth-2-authentication-plugin/28349)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [June 19, 2023, 10:53pm UTC](https://forum.mautic.org/t/where-is-the-location-of-the-oauth-2-authentication-plugin/28349 "2023-06-19T22:53:58Z")
Hi Everyone, \*\* Apache 2.4 My Mautic version is: 45\_mautic-449 My PHP version is: PHP 8.0 My Database type and version is: MySQL 8.0 Your problem The OAuth 2 Authentication plugin is not located in the “Plugins” ta… --- ## [Upgarde to 4.4.9 via Composer fails with unefined constant](https://forum.mautic.org/t/upgarde-to-4-4-9-via-composer-fails-with-unefined-constant/28365)
**Author:** [@steverobinson](https://forum.mautic.org/u/steverobinson)\ **Replies:** 4\ **Last updated:** [June 19, 2023, 7:48pm UTC](https://forum.mautic.org/t/upgarde-to-4-4-9-via-composer-fails-with-unefined-constant/28365 "2023-06-19T19:48:49Z")
Your software My Mautic version is: 4.4.9 My PHP version is: 8.0 My Database type and version is: MariaDB Your problem My problem is: When I try to run database migrations after the latest composer update, I get the… --- ## [Mautic configuration file missing at app/config/local.php](https://forum.mautic.org/t/mautic-configuration-file-missing-at-app-config-local-php/28300)
**Author:** [@team](https://forum.mautic.org/u/team)\ **Replies:** 4\ **Last updated:** [June 14, 2023, 12:01pm UTC](https://forum.mautic.org/t/mautic-configuration-file-missing-at-app-config-local-php/28300 "2023-06-14T12:01:57Z")
Apache 2.4 PHP 8.0, and PHP 8.1 : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Where is the location of the app/config/local.php file to configure the use of the Cloud SQL Database (i.e., … --- ## [Mautic 4.4.8 composer install is broken](https://forum.mautic.org/t/mautic-4-4-8-composer-install-is-broken/28097)
**Author:** [@Yosu\_Cadilla](https://forum.mautic.org/u/Yosu_Cadilla)\ **Replies:** 10\ **Last updated:** [May 29, 2023, 2:41pm UTC](https://forum.mautic.org/t/mautic-4-4-8-composer-install-is-broken/28097 "2023-05-29T14:41:38Z")
My PHP version is : 8.0 My MySQL/MariaDB version is: MariaDB 10.6 I am Installing with composer: Following the instructions found here: These messages and errors are showing in the CLI : composer create-project maut… --- ## [Fresh Mautic 4.4.0 via SSH and Composer - problem with installation](https://forum.mautic.org/t/fresh-mautic-4-4-0-via-ssh-and-composer-problem-with-installation/24656)
**Author:** [@gregy1](https://forum.mautic.org/u/gregy1)\ **Replies:** 38\ **Last updated:** [May 21, 2023, 3:33pm UTC](https://forum.mautic.org/t/fresh-mautic-4-4-0-via-ssh-and-composer-problem-with-installation/24656 "2023-05-21T15:33:35Z")
Your software My PHP version is : 7.4.30 My MySQL/MariaDB version is (delete as applicable): MariaDB version 10.2 Updating/Installing Errors \*I am: Installing \*Installing via: Command Line These errors are showing… --- ## [First time Composer Mautic 4 Install - HELP](https://forum.mautic.org/t/first-time-composer-mautic-4-install-help/22901)
**Author:** [@mikew](https://forum.mautic.org/u/mikew)\ **Replies:** 2\ **Last updated:** [May 21, 2023, 3:31pm UTC](https://forum.mautic.org/t/first-time-composer-mautic-4-install-help/22901 "2023-05-21T15:31:47Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.34-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Installing Errors I am : Installing … --- ## [Required form field notification not working on 4.4.8](https://forum.mautic.org/t/required-form-field-notification-not-working-on-4-4-8/28086)
**Author:** [@lexgabrees](https://forum.mautic.org/u/lexgabrees)\ **Replies:** 3\ **Last updated:** [May 20, 2023, 5:43pm UTC](https://forum.mautic.org/t/required-form-field-notification-not-working-on-4-4-8/28086 "2023-05-20T17:43:51Z")
When I press the submit button, and have the form fields empty, the browser does not give me that yellow ‘required’ field notification. This is a new install of Mautic 4.4.8. I’ve also included an error message from t… --- ## [Mautic UTM tags do not include a?](https://forum.mautic.org/t/mautic-utm-tags-do-not-include-a/27834)
**Author:** [@fotodino](https://forum.mautic.org/u/fotodino)\ **Replies:** 1\ **Last updated:** [May 17, 2023, 9:46pm UTC](https://forum.mautic.org/t/mautic-utm-tags-do-not-include-a/27834 "2023-05-17T21:46:48Z")
Your software My PHP version is : 8 Your problem My problem is : Whenever we send an email including the URL https://example.example.de/luh6e7vrlqwe which is saved in contactfield=shop\_link the utm tags do not get… --- ## [I am unable to customise the contact table](https://forum.mautic.org/t/i-am-unable-to-customise-the-contact-table/28027)
**Author:** [@360forma](https://forum.mautic.org/u/360forma)\ **Replies:** 5\ **Last updated:** [May 15, 2023, 2:12pm UTC](https://forum.mautic.org/t/i-am-unable-to-customise-the-contact-table/28027 "2023-05-15T14:12:48Z")
I’m running the latest mautic release PHP ver: 7.4 : I am unable to customise the contact table. There should be an option in the top right corner on the contact page to add columns but i dont see it. --- ## [Issue with cron job: mautic:emails:send](https://forum.mautic.org/t/issue-with-cron-job-mauticsend/27961)
**Author:** [@edwin.muniu](https://forum.mautic.org/u/edwin.muniu)\ **Replies:** 4\ **Last updated:** [May 11, 2023, 7:27am UTC](https://forum.mautic.org/t/issue-with-cron-job-mauticsend/27961 "2023-05-11T07:27:58Z")
php 8.0 mautic 4.4.8 error I get when I run mautic:emails:send \[root@vps ~\]# /usr/local/bin/php /home/tsquare/public\_html/mautic/bin/console mautic:emails:send In bootstrap80.php line 21: mb\_encode\_mimeheader(): Ret… --- ## [Fresh install... 500 Error, no log info](https://forum.mautic.org/t/fresh-install-500-error-no-log-info/27975)
**Author:** [@pbsd](https://forum.mautic.org/u/pbsd)\ **Replies:** 1\ **Last updated:** [May 11, 2023, 6:45am UTC](https://forum.mautic.org/t/fresh-install-500-error-no-log-info/27975 "2023-05-11T06:45:39Z")
Your software My PHP version is : 8.2 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 10.x Updating/Installing Errors \*I am: Installing installing via : Web / Command Line Zip File These… --- ## [mautic.ERROR: SES API Error: Email address is not verified. =\> GIve this message for the email I am trying to sent to](https://forum.mautic.org/t/mautic-error-ses-api-error-email-address-is-not-verified-give-this-message-for-the-email-i-am-trying-to-sent-to/27505)
**Author:** [@fercabr](https://forum.mautic.org/u/fercabr)\ **Replies:** 16\ **Last updated:** [May 10, 2023, 4:47pm UTC](https://forum.mautic.org/t/mautic-error-ses-api-error-email-address-is-not-verified-give-this-message-for-the-email-i-am-trying-to-sent-to/27505 "2023-05-10T16:47:40Z")
Your software My PHP version is : PHP 8.0.27 (cli) My MySQL/MariaDB version is (delete as applicable):Ver 15.1 Distrib 10.6.11-MariaDB, for Linux (x86\_64) using readline 5.1 Mautic Version v4.4.7 Updating/Installing … --- ## [Mautic Installation On Litespeed Server | Through Softaculous](https://forum.mautic.org/t/mautic-installation-on-litespeed-server-through-softaculous/27864)
**Author:** [@bgit-c](https://forum.mautic.org/u/bgit-c)\ **Replies:** 3\ **Last updated:** [May 2, 2023, 4:44pm UTC](https://forum.mautic.org/t/mautic-installation-on-litespeed-server-through-softaculous/27864 "2023-05-02T16:44:46Z")
Mautic Version 4.4.7 My PHP version is : 8.0.28 My Database type and version is: mysqlnd 8.0.28 Installing Errors I am installing Mautic on a litespeed server through the Softaculous. Error 403 on a fresh install A… --- ## [Does Mautic 4.2.X support MySQL 8 and PHP 8?](https://forum.mautic.org/t/does-mautic-4-2-x-support-mysql-8-and-php-8/27787)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 1\ **Last updated:** [April 21, 2023, 1:37pm UTC](https://forum.mautic.org/t/does-mautic-4-2-x-support-mysql-8-and-php-8/27787 "2023-04-21T13:37:56Z")
I would like to know if the Mautic versions 4 and beyond supports MySQL 8 database system and PHP 8.0? Many thanks in advance for the reply. --- ## [Mautic Installer Time-out](https://forum.mautic.org/t/mautic-installer-time-out/27779)
**Author:** [@pascalharting](https://forum.mautic.org/u/pascalharting)\ **Replies:** 1\ **Last updated:** [April 20, 2023, 3:58pm UTC](https://forum.mautic.org/t/mautic-installer-time-out/27779 "2023-04-20T15:58:44Z")
My PHP version is : 8.2.5 My MySQL/MariaDB version is: 10.6.12 Updating/Installing Errors I am: Installing Installing via : Web These errors are showing in the installer : 504 Gateway Time-out These errors are show… [Previous page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=3) [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=5)