# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=7 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 8 --- ## [Mautic upgrade to 4.3.1 produces 403 http error unless .htaccess security lines are removed](https://forum.mautic.org/t/mautic-upgrade-to-4-3-1-produces-403-http-error-unless-htaccess-security-lines-are-removed/24255)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 11\ **Last updated:** [September 23, 2022, 7:43am UTC](https://forum.mautic.org/t/mautic-upgrade-to-4-3-1-produces-403-http-error-unless-htaccess-security-lines-are-removed/24255 "2022-09-23T07:43:29Z")
My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete… --- ## [Segment:Update Cron Failing Since Update](https://forum.mautic.org/t/segment-update-cron-failing-since-update/25368)
**Author:** [@healthstatus1](https://forum.mautic.org/u/healthstatus1)\ **Replies:** 2\ **Last updated:** [September 15, 2022, 6:07pm UTC](https://forum.mautic.org/t/segment-update-cron-failing-since-update/25368 "2022-09-15T18:07:26Z")
Your software 4.4.2 My PHP version is : 7.4.30 My MariaDB version is (delete as applicable): 10.5.10-MariaDB-1:10.5.10+maria~xenial-log Updating/Installing Errors I am (delete as applicable): Updating Upgrading/ins… --- ## [Error installing mautic in step 2, site offline](https://forum.mautic.org/t/error-installing-mautic-in-step-2-site-offline/25342)
**Author:** [@To-Perceive](https://forum.mautic.org/u/To-Perceive)\ **Replies:** 1\ **Last updated:** [September 9, 2022, 12:01am UTC](https://forum.mautic.org/t/error-installing-mautic-in-step-2-site-offline/25342 "2022-09-09T00:01:03Z")
Your software Apache2.4, system centos7 , server VPS Contabo. My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 8 Updating/Installing Errors I am (delete as applicable): Installing / U… --- ## [Install via composer - cloudpanel - headaches](https://forum.mautic.org/t/install-via-composer-cloudpanel-headaches/25176)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 8\ **Last updated:** [September 8, 2022, 5:01am UTC](https://forum.mautic.org/t/install-via-composer-cloudpanel-headaches/25176 "2022-09-08T05:01:31Z")
Can I get some feedback on the best method from the brain trust I want to install Mautic via a CP - tested out a few and settled on cloudpanel Need to down step from 8.1 php to 8.0 Done Installing mautic via compose… --- ## [Problems creating Landing pages and emails](https://forum.mautic.org/t/problems-creating-landing-pages-and-emails/25247)
**Author:** [@cesarcimborrio5](https://forum.mautic.org/u/cesarcimborrio5)\ **Replies:** 3\ **Last updated:** [September 4, 2022, 6:55pm UTC](https://forum.mautic.org/t/problems-creating-landing-pages-and-emails/25247 "2022-09-04T18:55:46Z")
My Mautic version is: 4.4.1 My PHP version is: PHP Version 7.4.30 My Database type and version is: 10.6.8-MariaDB Hi, Two more problems with Mautic 4.4.1: When trying to create an email, selecting one template and … --- ## [RENAME INDEX IDX\_SEARCH](https://forum.mautic.org/t/rename-index-idx-search/25174)
**Author:** [@llittlecharlie](https://forum.mautic.org/u/llittlecharlie)\ **Replies:** 0\ **Last updated:** [August 25, 2022, 4:02am UTC](https://forum.mautic.org/t/rename-index-idx-search/25174 "2022-08-25T04:02:49Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): 10.3.36-MariaDB Updating/Installing Errors I am Updating Upgrading via : Command Line These errors are showing in the instal… --- ## [Mautic for WordPress Core and WooCommerce Question](https://forum.mautic.org/t/mautic-for-wordpress-core-and-woocommerce-question/25130)
**Author:** [@montie88](https://forum.mautic.org/u/montie88)\ **Replies:** 12\ **Last updated:** [August 24, 2022, 9:42am UTC](https://forum.mautic.org/t/mautic-for-wordpress-core-and-woocommerce-question/25130 "2022-08-24T09:42:16Z")
Hello. I want to use Mautic for WordPress core for sales funnels and lead magnets NOT associated with WooCommerce. I also want to use Mautic for WooCommerce for some of the same people with WP core accounts in addition… --- ## [Can't upgrade 4.3.1\>4.4 by composer](https://forum.mautic.org/t/cant-upgrade-4-3-1-4-4-by-composer/24655)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [August 19, 2022, 12:55am UTC](https://forum.mautic.org/t/cant-upgrade-4-3-1-4-4-by-composer/24655 "2022-08-19T00:55:24Z")
Mautic 4.3.1 php 7.4.30 MariaDB 10.4.25 after running composer up and update packets, delete cache nothing changes. Still after login to mautic I see old version 4.3.1 and information about new 4.4 available. Any su… --- ## [Cannot see Contact Information after update](https://forum.mautic.org/t/cannot-see-contact-information-after-update/22761)
**Author:** [@ygorpovoa](https://forum.mautic.org/u/ygorpovoa)\ **Replies:** 9\ **Last updated:** [August 18, 2022, 4:34am UTC](https://forum.mautic.org/t/cannot-see-contact-information-after-update/22761 "2022-08-18T04:34:31Z")
Your software Mautic 4.1.2 My PHP version is : 7.4.26 My MySQL/MariaDB version is (delete as applicable): mysqlnd 7.4.26 Updating/Installing Errors I am : Updating Upgrading/installing via: Command Line These erro… --- ## [I cant update from 4.3.1 to 4.4.0 - Switching to Composer](https://forum.mautic.org/t/i-cant-update-from-4-3-1-to-4-4-0-switching-to-composer/24919)
**Author:** [@aibanez](https://forum.mautic.org/u/aibanez)\ **Replies:** 2\ **Last updated:** [August 13, 2022, 4:37pm UTC](https://forum.mautic.org/t/i-cant-update-from-4-3-1-to-4-4-0-switching-to-composer/24919 "2022-08-13T16:37:49Z")
Your software My PHP version is : 7.4.27 My MySQL/MariaDB version is (delete as applicable): mysql Ver 15.1 Distrib 10.3.30-MariaDB Updating/Installing Errors I am UpdatingTrying via Web first then Command line, n… --- ## [Can't update Mautic from V4.3.1 to V4.4.0 via composer](https://forum.mautic.org/t/cant-update-mautic-from-v4-3-1-to-v4-4-0-via-composer/24679)
**Author:** [@henry1688](https://forum.mautic.org/u/henry1688)\ **Replies:** 3\ **Last updated:** [August 9, 2022, 1:17pm UTC](https://forum.mautic.org/t/cant-update-mautic-from-v4-3-1-to-v4-4-0-via-composer/24679 "2022-08-09T13:17:28Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7.37 Updating/Installing Errors I installed Mautic with V4.3.1, and the PHP version is 7.4. Today I got a notificatio… --- ## [Newbie -Installation query error](https://forum.mautic.org/t/newbie-installation-query-error/24995)
**Author:** [@tcgalloway](https://forum.mautic.org/u/tcgalloway)\ **Replies:** 0\ **Last updated:** [August 9, 2022, 11:05am UTC](https://forum.mautic.org/t/newbie-installation-query-error/24995 "2022-08-09T11:05:16Z")
Your software \*My PHP version is 7.4 \*My MySQL/MariaDB version is MySQL/MariaDB version 10 i think Updating/Installing Errors \*I am Installing installing via : Web -control panel /Filemanager These errors are showi… --- ## [Friendsofsymfony/oauth-server-bundle dev-doctrine-fix requires php ^5.5|^7.0 -\> your php version (8.0.21) does not satisfy that requirement](https://forum.mautic.org/t/friendsofsymfony-oauth-server-bundle-dev-doctrine-fix-requires-php-5-5-7-0-your-php-version-8-0-21-does-not-satisfy-that-requirement/24831)
**Author:** [@poetry](https://forum.mautic.org/u/poetry)\ **Replies:** 1\ **Last updated:** [August 7, 2022, 6:11pm UTC](https://forum.mautic.org/t/friendsofsymfony-oauth-server-bundle-dev-doctrine-fix-requires-php-5-5-7-0-your-php-version-8-0-21-does-not-satisfy-that-requirement/24831 "2022-08-07T18:11:57Z")
Your software My PHP version is : 8.0.21 My MariaDB version is: 15.1 Distrib 10.6.8-MariaDB, for debian-linux-gnu (x86\_64) Updating/Installing Errors I am : Switching to Composer Installing via : Command Line These… --- ## [Bounce / Complaint via Amazon API not working, what I may have missed?](https://forum.mautic.org/t/bounce-complaint-via-amazon-api-not-working-what-i-may-have-missed/21459)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 10\ **Last updated:** [August 7, 2022, 2:09pm UTC](https://forum.mautic.org/t/bounce-complaint-via-amazon-api-not-working-what-i-may-have-missed/21459 "2022-08-07T14:09:54Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL8 Updating/Installing Errors I am (delete as applicable): setting up bounce / complaint pipeline via Amazon API Upgradin… --- ## [How to CLEAN an OLD INSTALL](https://forum.mautic.org/t/how-to-clean-an-old-install/22325)
**Author:** [@Rich](https://forum.mautic.org/u/Rich)\ **Replies:** 2\ **Last updated:** [August 6, 2022, 7:55pm UTC](https://forum.mautic.org/t/how-to-clean-an-old-install/22325 "2022-08-06T19:55:13Z")
Your software MAUTIC 3.3.3 My PHP version is : 7.2734 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3.32-MariaDB Updating/Installing Errors I am (delete as applicable): Installing Upgr… --- ## [Segment Tab doesn't Open and i can't save campaigns](https://forum.mautic.org/t/segment-tab-doesnt-open-and-i-cant-save-campaigns/24893)
**Author:** [@darey](https://forum.mautic.org/u/darey)\ **Replies:** 2\ **Last updated:** [July 27, 2022, 3:48pm UTC](https://forum.mautic.org/t/segment-tab-doesnt-open-and-i-cant-save-campaigns/24893 "2022-07-27T15:48:43Z")
Your software Mautic version v4.4.0 -Litespeed 1.71.6 My PHP version is : 7.4.2 My MySQL/MariaDB version is 10.4.25-MariaDB Updating/Installing Errors \*I installed mautic These errors are showing in the Mautic log … --- ## [Mautic is creating a new ID with every page load for anonymous users](https://forum.mautic.org/t/mautic-is-creating-a-new-id-with-every-page-load-for-anonymous-users/24758)
**Author:** [@tke852](https://forum.mautic.org/u/tke852)\ **Replies:** 4\ **Last updated:** [July 21, 2022, 7:15pm UTC](https://forum.mautic.org/t/mautic-is-creating-a-new-id-with-every-page-load-for-anonymous-users/24758 "2022-07-21T19:15:31Z")
My PHP version is : 7.4.16 My MySQL/MariaDB version is: 10.3.28-MariaDB I am: Updating from 3.3 to 4.3 Upgrading via : Command Line My problem is: After my upgrade, anonymous users are given a new Mautic ID with e… --- ## [Error on migrate to 4.4.0](https://forum.mautic.org/t/error-on-migrate-to-4-4-0/24778)
**Author:** [@abdou80](https://forum.mautic.org/u/abdou80)\ **Replies:** 0\ **Last updated:** [July 15, 2022, 3:48pm UTC](https://forum.mautic.org/t/error-on-migrate-to-4-4-0/24778 "2022-07-15T15:48:17Z")
Your software My PHP version is : 7.4.30 My MySQL/MariaDB version is : 10.5.16-MariaDB-1:10.5.16+maria~bionic Updating/Installing Errors I am :Updating Upgrading/installing via : Command Line These errors are show… --- ## [Mailjet users: Unsubscribe from list seems not to make it back to Mautic](https://forum.mautic.org/t/mailjet-users-unsubscribe-from-list-seems-not-to-make-it-back-to-mautic/24743)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [July 12, 2022, 9:38pm UTC](https://forum.mautic.org/t/mailjet-users-unsubscribe-from-list-seems-not-to-make-it-back-to-mautic/24743 "2022-07-12T21:38:56Z")
Mautic 4.4.0 Your problem My problem is : Using Mailjet as ESP you loose unsubscribe information. Mails being sent via Mailjet will show the list unsubscribe in E-Mail clients - e.g. Apple Mail. Clicking unsubscribe … --- ## [Fatal error: Uncaught Error: Interface 'JsonSerializable'](https://forum.mautic.org/t/fatal-error-uncaught-error-interface-jsonserializable/24731)
**Author:** [@vscoder](https://forum.mautic.org/u/vscoder)\ **Replies:** 5\ **Last updated:** [July 11, 2022, 10:26am UTC](https://forum.mautic.org/t/fatal-error-uncaught-error-interface-jsonserializable/24731 "2022-07-11T10:26:32Z")
Your software My PHP version is :7.4.30 My MySQL/MariaDB version is 10.3.34-MariaDB-0ubuntu0.20.04.1 Updating/Installing Errors I am (delete as applicable): Installing Upgrading/installing via (delete as applicable… --- ## [Immediate failure during install](https://forum.mautic.org/t/immediate-failure-during-install/24442)
**Author:** [@roblefko](https://forum.mautic.org/u/roblefko)\ **Replies:** 7\ **Last updated:** [July 8, 2022, 12:22pm UTC](https://forum.mautic.org/t/immediate-failure-during-install/24442 "2022-07-08T12:22:44Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is 10.3.35 Updating/Installing Errors \*I am: Installing Mautic 4.3.1 installing via Command Line These errors are showing in the installer : The site … --- ## [Manually addressing foreign key constraint error in DB](https://forum.mautic.org/t/manually-addressing-foreign-key-constraint-error-in-db/24177)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 3\ **Last updated:** [July 8, 2022, 7:17am UTC](https://forum.mautic.org/t/manually-addressing-foreign-key-constraint-error-in-db/24177 "2022-07-08T07:17:37Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is: MySQL v8.0 Updating/Installing Errors I am: Updating Upgrading/installing via: Command Line These errors are showing in the installer : An excepti… --- ## [Mautic installation error](https://forum.mautic.org/t/mautic-installation-error/24683)
**Author:** [@mrik007](https://forum.mautic.org/u/mrik007)\ **Replies:** 8\ **Last updated:** [July 6, 2022, 3:55pm UTC](https://forum.mautic.org/t/mautic-installation-error/24683 "2022-07-06T15:55:55Z")
Your software My PHP version is : My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (del… --- ## [.htaccess line to edit/remove to make upgrade work on subdomain](https://forum.mautic.org/t/htaccess-line-to-edit-remove-to-make-upgrade-work-on-subdomain/24664)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 7:58am UTC](https://forum.mautic.org/t/htaccess-line-to-edit-remove-to-make-upgrade-work-on-subdomain/24664 "2022-07-03T07:58:43Z")
If your installation on subdomain gives a 403 blank screen error after upgrade, you have to edit/remove a .htaccess line to make it work. The “solution” is apparently here. --- ## [Memory exhausted error despite memory setting of -1](https://forum.mautic.org/t/memory-exhausted-error-despite-memory-setting-of-1/21468)
**Author:** [@mkaaaay](https://forum.mautic.org/u/mkaaaay)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 6:36am UTC](https://forum.mautic.org/t/memory-exhausted-error-despite-memory-setting-of-1/21468 "2022-07-03T06:36:08Z")
Your software My PHP version is : 7.4.24 My MariaDB version is : 10.3 These errors are showing in the Mautic log :slight\_smile: \[2021-11-01 09:48:03\] mautic.NOTICE: Doctrine\\DBAL\\Exception\\SyntaxErrorException: An ex… --- ## [Switch to Composer Errors: Cannot Fork / in Process.php line 355: Unable to launch a new process](https://forum.mautic.org/t/switch-to-composer-errors-cannot-fork-in-process-php-line-355-unable-to-launch-a-new-process/24530)
**Author:** [@georg1](https://forum.mautic.org/u/georg1)\ **Replies:** 8\ **Last updated:** [June 29, 2022, 11:33am UTC](https://forum.mautic.org/t/switch-to-composer-errors-cannot-fork-in-process-php-line-355-unable-to-launch-a-new-process/24530 "2022-06-29T11:33:04Z")
Your software My PHP version is : 7.4.30 My MySQL/MariaDB version is (delete as applicable): MySQL version 8.0 HI all, I’m trying to switch to composer on Mautic 4.3.1 as described here: yet getting the following e… --- ## [Upgrade to 4.4 fails with permission error](https://forum.mautic.org/t/upgrade-to-4-4-fails-with-permission-error/24598)
**Author:** [@georg1](https://forum.mautic.org/u/georg1)\ **Replies:** 3\ **Last updated:** [June 29, 2022, 11:28am UTC](https://forum.mautic.org/t/upgrade-to-4-4-fails-with-permission-error/24598 "2022-06-29T11:28:14Z")
Your software My PHP version is : 7.4 \*My MySQL: 7.4.3 \*\*Updating/Installing E My problem is : See Screenshot: What does it mean? Updates worked previously…many thanks. The Mautic update could not complete succe… --- ## [Need help setting up on Google Cloud](https://forum.mautic.org/t/need-help-setting-up-on-google-cloud/24553)
**Author:** [@bchaney](https://forum.mautic.org/u/bchaney)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 7:00am UTC](https://forum.mautic.org/t/need-help-setting-up-on-google-cloud/24553 "2022-06-23T07:00:44Z")
I have the latest version installed on Google Cloud where I also have a VM SMTP server that uses nodemailer. Following the tutorial I don’t understand setting up cron jobs. What am I supposed to put as commands in goog… --- ## [I have some problems with mautic after updating the latest version](https://forum.mautic.org/t/i-have-some-problems-with-mautic-after-updating-the-latest-version/24320)
**Author:** [@julianos](https://forum.mautic.org/u/julianos)\ **Replies:** 5\ **Last updated:** [June 17, 2022, 7:24am UTC](https://forum.mautic.org/t/i-have-some-problems-with-mautic-after-updating-the-latest-version/24320 "2022-06-17T07:24:36Z")
My Mautic version is: v4.3.1 My PHP version is: PHP 7.4 (ea-php74) My Database type and version is: ibmysql - 5.6.43 Only dashboard page error: 500 Internal Server Error Only The “Dashboard” page doesn’t… --- ## [My forms doesn't work, they stay on sending](https://forum.mautic.org/t/my-forms-doesnt-work-they-stay-on-sending/24476)
**Author:** [@cova](https://forum.mautic.org/u/cova)\ **Replies:** 6\ **Last updated:** [June 16, 2022, 2:56pm UTC](https://forum.mautic.org/t/my-forms-doesnt-work-they-stay-on-sending/24476 "2022-06-16T14:56:21Z")
PHP Version 7.2.34 Mautic version \<2.16.5 |System|Linux afec7ca241a2 5.10.0-14-amd64 #1 SMP Debian 5.10.113-1 (2022-04-29) x86\_64| |Server API|FPM/FastCGI| |Virtual Directory Support|disabled| My problem is There ha… [Previous page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=6) [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=8)