# Mautic 4 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=8 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 9 --- ## [4.3.1 install failing with Symfony error](https://forum.mautic.org/t/4-3-1-install-failing-with-symfony-error/24236)
**Author:** [@diegovh](https://forum.mautic.org/u/diegovh)\ **Replies:** 4\ **Last updated:** [June 10, 2022, 9:12am UTC](https://forum.mautic.org/t/4-3-1-install-failing-with-symfony-error/24236 "2022-06-10T09:12:13Z")
Hi y’all. Hoping you can help me see what’s wrong here. I’m a semi-tech-literate non-tech-person, relying on a lot of googling and man this, man that, --help to try and get this going for a demo to get the higher-ups beh… --- ## [IP lookup service not working 2 out of 3 times](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405)
**Author:** [@lufi](https://forum.mautic.org/u/lufi)\ **Replies:** 0\ **Last updated:** [June 7, 2022, 10:06pm UTC](https://forum.mautic.org/t/ip-lookup-service-not-working-2-out-of-3-times/24405 "2022-06-07T22:06:07Z")
Hello, I’ve 3 Mautic Installation, all running 4.3.1. The only difference is the Hosting Provider. Mittwald Ionos all-inkl com I am using the same Configuration on all three Instances. All are using Exreme-IP Lookup … --- ## [Updating from 4.1.0 from 4.2.1 blew my mautic up](https://forum.mautic.org/t/updating-from-4-1-0-from-4-2-1-blew-my-mautic-up/23527)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 9\ **Last updated:** [June 2, 2022, 2:49pm UTC](https://forum.mautic.org/t/updating-from-4-1-0-from-4-2-1-blew-my-mautic-up/23527 "2022-06-02T14:49:44Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL v8.0 Updating/Installing Errors I am Updating Upgrading/installing via Web at first (didn’t work, never does), now I am… --- ## [Can't get past this database incompatibility. Need help](https://forum.mautic.org/t/cant-get-past-this-database-incompatibility-need-help/24297)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [June 2, 2022, 2:48pm UTC](https://forum.mautic.org/t/cant-get-past-this-database-incompatibility-need-help/24297 "2022-06-02T14:48:08Z")
Your software v4.3.1 My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version v8.0 Updating/Installing Errors I am: Updating Upgrading/installing via : Command Line These er… --- ## [Marketplace list is too short (mautic v4.2.2 or v4.3.1)](https://forum.mautic.org/t/marketplace-list-is-too-short-mautic-v4-2-2-or-v4-3-1/24304)
**Author:** [@remypulse](https://forum.mautic.org/u/remypulse)\ **Replies:** 3\ **Last updated:** [June 1, 2022, 1:31pm UTC](https://forum.mautic.org/t/marketplace-list-is-too-short-mautic-v4-2-2-or-v4-3-1/24304 "2022-06-01T13:31:58Z")
Your software mautic v4.2.2 or v4.3.1 My PHP version is : 7.4 I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These errors are showing in the installer : No err… --- ## [Apparently tethering to an AT&T iPhone doesn't work with new mautic emails (Was: Update to 4.3.1 No longer allows Channel Email's to be created nor edited)](https://forum.mautic.org/t/apparently-tethering-to-an-at-t-iphone-doesnt-work-with-new-mautic-emails-was-update-to-4-3-1-no-longer-allows-channel-emails-to-be-created-nor-edited/24262)
**Author:** [@psalz](https://forum.mautic.org/u/psalz)\ **Replies:** 4\ **Last updated:** [May 30, 2022, 10:14am UTC](https://forum.mautic.org/t/apparently-tethering-to-an-at-t-iphone-doesnt-work-with-new-mautic-emails-was-update-to-4-3-1-no-longer-allows-channel-emails-to-be-created-nor-edited/24262 "2022-05-30T10:14:32Z")
Your software PHP 7.4.27 MariaDB version 10.3 Updating/Installing Errors \*I am Updating \*Upgrading/installing via Command Line These errors are showing in the installer : No errors These errors are showing in the… --- ## [Removing old plugins - Correct way - upgrading to 4.3 with legacy conflicts](https://forum.mautic.org/t/removing-old-plugins-correct-way-upgrading-to-4-3-with-legacy-conflicts/24263)
**Author:** [@tornmarketing](https://forum.mautic.org/u/tornmarketing)\ **Replies:** 1\ **Last updated:** [May 30, 2022, 4:47am UTC](https://forum.mautic.org/t/removing-old-plugins-correct-way-upgrading-to-4-3-with-legacy-conflicts/24263 "2022-05-30T04:47:36Z")
Your software My Mautic version is: 4.3.1 My PHP version is: 7.4 What is the best method for cleaning up old plugins from mautic? With 4.3 we had a heap of plugin conflicts and I am just not using them. Specifically… --- ## [As usual, upgrade (to 4.2.2 this time) effed up my installation](https://forum.mautic.org/t/as-usual-upgrade-to-4-2-2-this-time-effed-up-my-installation/24106)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 12\ **Last updated:** [May 28, 2022, 4:03pm UTC](https://forum.mautic.org/t/as-usual-upgrade-to-4-2-2-this-time-effed-up-my-installation/24106 "2022-05-28T16:03:01Z")
Your software My PHP version is : 7.4.29 My MySQL/MariaDB version is (delete as applicable): 10.3.34-MariaDB, pdo\_mysql Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/install… --- ## [Trying to move to composer, still getting PHP errors](https://forum.mautic.org/t/trying-to-move-to-composer-still-getting-php-errors/24173)
**Author:** [@aglyons](https://forum.mautic.org/u/aglyons)\ **Replies:** 12\ **Last updated:** [May 27, 2022, 7:35pm UTC](https://forum.mautic.org/t/trying-to-move-to-composer-still-getting-php-errors/24173 "2022-05-27T19:35:21Z")
Following the instructions to move to composer (not happy about this move as I am completely lost). ran the command composer create-project mautic/recommended-project:^4 Mautic-new --no-interaction After a few secon… --- ## [Error after upgrading to 4.2 clearing cache fails and error: Unknown column last\_built\_date in field list](https://forum.mautic.org/t/error-after-upgrading-to-4-2-clearing-cache-fails-and-error-unknown-column-last-built-date-in-field-list/22866)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 16\ **Last updated:** [March 7, 2022, 9:58am UTC](https://forum.mautic.org/t/error-after-upgrading-to-4-2-clearing-cache-fails-and-error-unknown-column-last-built-date-in-field-list/22866 "2022-03-07T09:58:16Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MySQL 5 Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (dele… --- ## [MySQL error upgrading to 4.2](https://forum.mautic.org/t/mysql-error-upgrading-to-4-2/22867)
**Author:** [@cwmarketing](https://forum.mautic.org/u/cwmarketing)\ **Replies:** 23\ **Last updated:** [May 23, 2022, 1:47pm UTC](https://forum.mautic.org/t/mysql-error-upgrading-to-4-2/22867 "2022-05-23T13:47:33Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): Ver 15.1 Distrib 10.3.32-MariaDB Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (… --- ## [Can not find mautic v4.0](https://forum.mautic.org/t/can-not-find-mautic-v4-0/23331)
**Author:** [@aulona](https://forum.mautic.org/u/aulona)\ **Replies:** 2\ **Last updated:** [May 23, 2022, 12:38am UTC](https://forum.mautic.org/t/can-not-find-mautic-v4-0/23331 "2022-05-23T00:38:18Z")
Your software: Mautic v 3.3.5 My PHP version is : 7.3.31-1 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version: 10.3.31-MariaDB-0+deb10u1 Debian 10 Updating/Installing Errors: Great! You are runn… --- ## [Start to installer Setup issue](https://forum.mautic.org/t/start-to-installer-setup-issue/24066)
**Author:** [@samfalke](https://forum.mautic.org/u/samfalke)\ **Replies:** 1\ **Last updated:** [May 19, 2022, 7:01am UTC](https://forum.mautic.org/t/start-to-installer-setup-issue/24066 "2022-05-19T07:01:01Z")
Your software Mautic 4.2.2 My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL 5.7 Installing Errors I have a problem with installing Mautic 4.2.2. Mautic cannot be reached. Error messag… --- ## [Push to Live on Mautic 2.16 to 4.2 from staging copy of Mautic 4.2 has completed but the page showed site is offline](https://forum.mautic.org/t/push-to-live-on-mautic-2-16-to-4-2-from-staging-copy-of-mautic-4-2-has-completed-but-the-page-showed-site-is-offline/24115)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 0\ **Last updated:** [May 17, 2022, 1:25am UTC](https://forum.mautic.org/t/push-to-live-on-mautic-2-16-to-4-2-from-staging-copy-of-mautic-4-2-has-completed-but-the-page-showed-site-is-offline/24115 "2022-05-17T01:25:02Z")
Your software My PHP version is : 7.4 My MySQL version is: 5.7.37-cll-lve Updating/Installing Errors I am: Updating Upgrading via : Command Line \*These errors are showing in the Mautic log: \[17-May-2022 03:11:50 U… --- ## [Error on Install](https://forum.mautic.org/t/error-on-install/24081)
**Author:** [@ojaneri](https://forum.mautic.org/u/ojaneri)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 9:44pm UTC](https://forum.mautic.org/t/error-on-install/24081 "2022-05-12T21:44:25Z")
Your software Mautic 4 My PHP version is : 7.4 Trying to access via browser I get a 500 error. No logs on mautic, on apache2 logs it shows: \[Thu May 12 18:35:29.513982 2022\] \[proxy\_fcgi:error\] \[pid 15381:tid 14069210… --- ## [Mautic Contacts API Batch update issue](https://forum.mautic.org/t/mautic-contacts-api-batch-update-issue/24069)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [May 12, 2022, 4:54am UTC](https://forum.mautic.org/t/mautic-contacts-api-batch-update-issue/24069 "2022-05-12T04:54:51Z")
Your software My PHP version is :7.4.23 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version : 10.3.34-MariaDB-0ubuntu0.20.04.1 These errors are showing in the Mautic log : {“errors”:\[{“message”:“… --- ## [Fresh Install - Site is offline](https://forum.mautic.org/t/fresh-install-site-is-offline/23937)
**Author:** [@domsies](https://forum.mautic.org/u/domsies)\ **Replies:** 6\ **Last updated:** [May 10, 2022, 11:40pm UTC](https://forum.mautic.org/t/fresh-install-site-is-offline/23937 "2022-05-10T23:40:09Z")
Mautic 4.1.2 (i think… whatever is provided rn when using git clone GitHub - mautic/mautic: Mautic: Open Source Marketing Automation Software.) My PHP version is: 7.4 (I have AMPPS running 7.1 too, unsure which … --- ## [Error with console after upgrading to composer: path not correct](https://forum.mautic.org/t/error-with-console-after-upgrading-to-composer-path-not-correct/23056)
**Author:** [@alexanderradahl](https://forum.mautic.org/u/alexanderradahl)\ **Replies:** 3\ **Last updated:** [May 10, 2022, 7:13pm UTC](https://forum.mautic.org/t/error-with-console-after-upgrading-to-composer-path-not-correct/23056 "2022-05-10T19:13:03Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Comm… --- ## [How to switch to Composer](https://forum.mautic.org/t/how-to-switch-to-composer/23948)
**Author:** [@twothirds](https://forum.mautic.org/u/twothirds)\ **Replies:** 1\ **Last updated:** [May 3, 2022, 9:55am UTC](https://forum.mautic.org/t/how-to-switch-to-composer/23948 "2022-05-03T09:55:51Z")
Has anyone actually successfully switched to composer yet? I am trying this on a subdomain and it just constantly fails miserably. I am using CentOS7 and MariaDB, v10.5.15, I have a fully functioning version of Plesk an… --- ## [Error while upgrading from 3.3.4 to 4.0](https://forum.mautic.org/t/error-while-upgrading-from-3-3-4-to-4-0/20686)
**Author:** [@francesco](https://forum.mautic.org/u/francesco)\ **Replies:** 7\ **Last updated:** [May 1, 2022, 5:13pm UTC](https://forum.mautic.org/t/error-while-upgrading-from-3-3-4-to-4-0/20686 "2022-05-01T17:13:35Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version 10.3.31-MariaDB-log-cll-lve Updating/Installing Errors I am: Updating Upgrading via : Web These errors… --- ## [Segment broke again - box not appearing after selecting an action](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 5\ **Last updated:** [April 25, 2022, 1:10pm UTC](https://forum.mautic.org/t/segment-broke-again-box-not-appearing-after-selecting-an-action/23842 "2022-04-25T13:10:38Z")
Your software My PHP version is :7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version MySQL 5+ Updating/Installing Errors I am (delete as applicable): Installing / Updating Composer command l… --- ## [Form : "add field based on selected value" missing to create conditions](https://forum.mautic.org/t/form-add-field-based-on-selected-value-missing-to-create-conditions/23806)
**Author:** [@zwf](https://forum.mautic.org/u/zwf)\ **Replies:** 3\ **Last updated:** [April 22, 2022, 6:52am UTC](https://forum.mautic.org/t/form-add-field-based-on-selected-value-missing-to-create-conditions/23806 "2022-04-22T06:52:31Z")
In Mautic v4.0.1, PHP Version 7.4.19, Database 10.5.15-MariaDB-log, There isn’t “add field based on selected value” like this screenshot : --- ## [Forms not working after mautic update to 4.1.0](https://forum.mautic.org/t/forms-not-working-after-mautic-update-to-4-1-0/21848)
**Author:** [@shailemalla](https://forum.mautic.org/u/shailemalla)\ **Replies:** 21\ **Last updated:** [April 18, 2022, 2:44pm UTC](https://forum.mautic.org/t/forms-not-working-after-mautic-update-to-4-1-0/21848 "2022-04-18T14:44:10Z")
Your software My PHP version is : 7.4.3 My MySQL/MariaDB version is mysql Ver 15.1 Distrib 10.3.31-MariaDB Updating/Installing Errors After updating to version 4.1.0, my forms are not working anymore. These errors… --- ## [Error on sending email to contact through forms on mautic 4](https://forum.mautic.org/t/error-on-sending-email-to-contact-through-forms-on-mautic-4/23724)
**Author:** [@NichMaia](https://forum.mautic.org/u/NichMaia)\ **Replies:** 0\ **Last updated:** [April 12, 2022, 9:27pm UTC](https://forum.mautic.org/t/error-on-sending-email-to-contact-through-forms-on-mautic-4/23724 "2022-04-12T21:27:52Z")
Your software My Mautic version is: 4.2.1 My PHP version is: 7.4.27 My Database type and version is: mysql 8.0.22 Your problem My problem is: When trying to send a mail to a contact through a standalone form, nothin… --- ## [Command \`swiftmailer:spool:send\` exited with status code 1](https://forum.mautic.org/t/command-swiftmailersend-exited-with-status-code-1/21905)
**Author:** [@ahmadmushtaq](https://forum.mautic.org/u/ahmadmushtaq)\ **Replies:** 3\ **Last updated:** [April 12, 2022, 9:25am UTC](https://forum.mautic.org/t/command-swiftmailersend-exited-with-status-code-1/21905 "2022-04-12T09:25:54Z")
Mautic 4.1.0 PHP 7.4.3 : \*MySQL version 8.0.25-0ubuntu0.20.04.1 Apache Error Log \[Sun Dec 05 00:26:23.615442 2021\] \[fcgid:warn\] \[pid 3809488\] \[client 162.158.26.13:56518\] mod\_fcgid: stderr: PHP Notice: fwrite(): wri… --- ## [Install composer problem for newbie](https://forum.mautic.org/t/install-composer-problem-for-newbie/22977)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 1\ **Last updated:** [April 10, 2022, 7:10am UTC](https://forum.mautic.org/t/install-composer-problem-for-newbie/22977 "2022-04-10T07:10:01Z")
Your software My PHP version is : 7.4 My MySQL/MariaDB version is (delete as applicable): MySQL/MariaDB version Hi… I am not techie guy, and newbie with PHP dependency… But, I try to install composer on my hosting, v… --- ## [Contact Segment using tag working on compose Mautic instal?](https://forum.mautic.org/t/contact-segment-using-tag-working-on-compose-mautic-instal/22972)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 10\ **Last updated:** [April 6, 2022, 6:16pm UTC](https://forum.mautic.org/t/contact-segment-using-tag-working-on-compose-mautic-instal/22972 "2022-04-06T18:16:59Z")
Your software My PHP version is : 7.4+ My MySQL/MariaDB version is (delete as applicable): MySQL 5 Updating/Installing Errors I am (delete as applicable): IUpdating Upgrading/installing via (delete as applicable) : … --- ## [Mautic 4.20 throws 500 internal error in asset and form page/tab](https://forum.mautic.org/t/mautic-4-20-throws-500-internal-error-in-asset-and-form-page-tab/23246)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 10\ **Last updated:** [April 5, 2022, 11:23pm UTC](https://forum.mautic.org/t/mautic-4-20-throws-500-internal-error-in-asset-and-form-page-tab/23246 "2022-04-05T23:23:51Z")
Your software My PHP version is : 7.2.34 My MySQL version is: 5.7.37-cll-lve Updating/Installing Errors I am (delete as applicable): Updating Upgrading/installing via (delete as applicable) : Command Line These e… --- ## [Can I skip versions when upgrading?](https://forum.mautic.org/t/can-i-skip-versions-when-upgrading/23518)
**Author:** [@modifiedcontent](https://forum.mautic.org/u/modifiedcontent)\ **Replies:** 1\ **Last updated:** [April 2, 2022, 6:37pm UTC](https://forum.mautic.org/t/can-i-skip-versions-when-upgrading/23518 "2022-04-02T18:37:56Z")
Very basic question; can I skip versions when upgrading? I am still on 4.0.0. Can I just upgrade to 4.2.1 or should I go from version to version? Thanks @joeyk for answering! --- ## [Upgrading from v3 to v4 guidelines](https://forum.mautic.org/t/upgrading-from-v3-to-v4-guidelines/23435)
**Author:** [@klandry1](https://forum.mautic.org/u/klandry1)\ **Replies:** 0\ **Last updated:** [March 31, 2022, 3:51pm UTC](https://forum.mautic.org/t/upgrading-from-v3-to-v4-guidelines/23435 "2022-03-31T15:51:10Z")
Your software3.1.2 My PHP version is : 7.3.27 My MySQL/MariaDB version is mysqlnd 5.0.12-dev Updating/Installing Errors I am (delete as applicable): Installing / Updating Upgrading/installing via (delete as applicab… [Previous page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=7) [Next page](https://forum.mautic.org/c/support/mautic-4-install-upgrade-support/100.md?page=9)