# Mautic 5 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) --- ## [About the Mautic 5 Install/Upgrade Support category](https://forum.mautic.org/t/about-the-mautic-5-install-upgrade-support-category/29486)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0
This category is for getting help with Mautic 5 installations and upgrades. :rotating\_light:IMPORTANT NOTE::rotating\_light: Mautic 5 is currently in alpha release. this means you should only be using in a development … --- ## [Mautic 5.2.4 - Scheduled Campaign SMS repeatedly sent from the same campaign event](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308)
**Author:** [@duplexcleaning](https://forum.mautic.org/u/duplexcleaning)\ **Replies:** 7\ **Last updated:** [July 9, 2026, 5:11pm UTC](https://forum.mautic.org/t/mautic-5-2-4-scheduled-campaign-sms-repeatedly-sent-from-the-same-campaign-event/38308 "2026-07-09T17:11:39Z")
Your software My Mautic version is: v5.2.4 My PHP version is:8.2 My Database type and version is: MySQL 8.0.46 Your problem Environment Mautic 5.2.4 Twilio SMS integration Campaign-triggered SMS Symfony Messenger … --- ## [Necessary Plugins ... (composer install)](https://forum.mautic.org/t/necessary-plugins-composer-install/37507)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 0\ **Last updated:** [March 20, 2026, 4:03pm UTC](https://forum.mautic.org/t/necessary-plugins-composer-install/37507 "2026-03-20T16:03:43Z")
I adjusted my composer.json (v5.2.10) to reduce bloat (plugins and themes I don’t use). I was almost successful except for: mautic/plugin-social and mautic/plugin-tagmanager Are those necessary by core? Or is it due t… --- ## [Issue with SendGrid Webhook Callback in Mautic 5: DSN Configuration for Event Processing / "Transport Not Found" Error – Does Mautic 5 Support This by Default or Is a Plugin Required?](https://forum.mautic.org/t/issue-with-sendgrid-webhook-callback-in-mautic-5-dsn-configuration-for-event-processing-transport-not-found-error-does-mautic-5-support-this-by-default-or-is-a-plugin-required/34939)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 3\ **Last updated:** [February 24, 2026, 2:55pm UTC](https://forum.mautic.org/t/issue-with-sendgrid-webhook-callback-in-mautic-5-dsn-configuration-for-event-processing-transport-not-found-error-does-mautic-5-support-this-by-default-or-is-a-plugin-required/34939 "2026-02-24T14:55:33Z")
Your software My Mautic version is:5.4.35 My PHP version is:8.1.2 My Database type and version is: Your problem My problem is: I have configured SendGrid in the email DSN settings. In my SendGrid account, I set up… --- ## [Azure AD Saml SSO not working](https://forum.mautic.org/t/azure-ad-saml-sso-not-working/31999)
**Author:** [@emmanu](https://forum.mautic.org/u/emmanu)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 11:01am UTC](https://forum.mautic.org/t/azure-ad-saml-sso-not-working/31999 "2026-02-19T11:01:22Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: MariaDB 10.6 Your problem My problem is: I configured SAML for Azure AD setup, following this post and the documenta… --- ## [How to Determine the Optimal Number of Messenger Workers in Mautic for Maximum SMTP Sending Speed Without Overloading the Server?](https://forum.mautic.org/t/how-to-determine-the-optimal-number-of-messenger-workers-in-mautic-for-maximum-smtp-sending-speed-without-overloading-the-server/37393)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 1:41pm UTC](https://forum.mautic.org/t/how-to-determine-the-optimal-number-of-messenger-workers-in-mautic-for-maximum-smtp-sending-speed-without-overloading-the-server/37393 "2026-02-18T13:41:00Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 Your problem My problem is:To increase SMTP email sending speed, we configured the queue system and started multiple Messenger workers using the follow… --- ## [Faster way to update contacts in a segment](https://forum.mautic.org/t/faster-way-to-update-contacts-in-a-segment/37267)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 0\ **Last updated:** [February 2, 2026, 2:13am UTC](https://forum.mautic.org/t/faster-way-to-update-contacts-in-a-segment/37267 "2026-02-02T02:13:09Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.2.29 My Database type and version is: MariaDB Operator Your problem My problem is: I’m attempting to update 4 Mautic fields in a segment. However, when … --- ## [Mautic 5.2.8 - messenger:consume email does not process messages from doctrine queue despite correct configuration](https://forum.mautic.org/t/mautic-5-2-8-messenger-consume-email-does-not-process-messages-from-doctrine-queue-despite-correct-configuration/37231)
**Author:** [@chapa](https://forum.mautic.org/u/chapa)\ **Replies:** 2\ **Last updated:** [February 1, 2026, 3:25am UTC](https://forum.mautic.org/t/mautic-5-2-8-messenger-consume-email-does-not-process-messages-from-doctrine-queue-despite-correct-configuration/37231 "2026-02-01T03:25:29Z")
Your software My Mautic version is:5.2.8 My PHP version is: 8.3 My Database type and version is: MySQL/MariaDB OS: Ubuntu 24 (dedicated server, no Docker) Problem Description: I have configured Mautic to use Doctri… --- ## [After upgrading from Mautic 4.4.7 to 5.2.9, the legacy email template builder does not work](https://forum.mautic.org/t/after-upgrading-from-mautic-4-4-7-to-5-2-9-the-legacy-email-template-builder-does-not-work/37165)
**Author:** [@raian](https://forum.mautic.org/u/raian)\ **Replies:** 2\ **Last updated:** [January 22, 2026, 11:37am UTC](https://forum.mautic.org/t/after-upgrading-from-mautic-4-4-7-to-5-2-9-the-legacy-email-template-builder-does-not-work/37165 "2026-01-22T11:37:50Z")
Your software My Mautic version is: My PHP version is: My Database type and version is: Your problem Problem Summary: After upgrading from Mautic 4.4.7 to 5.2.9, the legacy Froala-based email template builder shows… --- ## [How do I correctly set up a weekly recurring campaign email in Mautic 5.2.7 that reliably sends every Friday at a specific time?](https://forum.mautic.org/t/how-do-i-correctly-set-up-a-weekly-recurring-campaign-email-in-mautic-5-2-7-that-reliably-sends-every-friday-at-a-specific-time/37043)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 6\ **Last updated:** [December 22, 2025, 8:56pm UTC](https://forum.mautic.org/t/how-do-i-correctly-set-up-a-weekly-recurring-campaign-email-in-mautic-5-2-7-that-reliably-sends-every-friday-at-a-specific-time/37043 "2025-12-22T20:56:46Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: Mariadb Operator Your problem I need the correct, stable way to configure a weekly recurring email in Mautic 5.2.7. M… --- ## [Email Link Point Tracking Broken](https://forum.mautic.org/t/email-link-point-tracking-broken/36952)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [December 5, 2025, 7:42pm UTC](https://forum.mautic.org/t/email-link-point-tracking-broken/36952 "2025-12-05T19:42:20Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: mariadb operator Your problem My problem is: Email links are not properly tracking clicks These errors are showing i… --- ## [Problem with mautic:assets:generate after composer update from 4.4.11](https://forum.mautic.org/t/problem-with-mauticgenerate-after-composer-update-from-4-4-11/30640)
**Author:** [@magma](https://forum.mautic.org/u/magma)\ **Replies:** 1\ **Last updated:** [December 5, 2025, 4:24pm UTC](https://forum.mautic.org/t/problem-with-mauticgenerate-after-composer-update-from-4-4-11/30640 "2025-12-05T16:24:22Z")
Your software My Mautic version is: 5.02 My PHP version is: 8.1.27 My Database type and version is: MariaDB My installation is under subfolder, i manually correct .htaccess It’s composer update from 4.4.11 Your pr… --- ## [How to config Email DSN and SMTP configs on Mautic 5.1](https://forum.mautic.org/t/how-to-config-email-dsn-and-smtp-configs-on-mautic-5-1/34117)
**Author:** [@henryc](https://forum.mautic.org/u/henryc)\ **Replies:** 4\ **Last updated:** [November 29, 2025, 10:35am UTC](https://forum.mautic.org/t/how-to-config-email-dsn-and-smtp-configs-on-mautic-5-1/34117 "2025-11-29T10:35:41Z")
My Mautic version is: 5.1 My PHP version is:81 Config DSN and SMTP for send mail: My problem is how to configure the DSN, I’m a beginner in Mautic so I don’t have much knowledge, in Mautic 3.0 it was one way, in this … --- ## [Points are not updating or being awarded](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 8\ **Last updated:** [November 18, 2025, 12:23am UTC](https://forum.mautic.org/t/points-are-not-updating-or-being-awarded/36789 "2025-11-18T00:23:56Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB Operator Your problem My problem is: Points are not updating. These errors are showing in the log: I’m not get… --- ## [Trackable links for Apple Mail?](https://forum.mautic.org/t/trackable-links-for-apple-mail/36910)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [November 17, 2025, 8:35pm UTC](https://forum.mautic.org/t/trackable-links-for-apple-mail/36910 "2025-11-17T20:35:28Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: mariadb operator Your problem My problem is: The links in my emails that are sent to apple mail users are getting tur… --- ## [\[Install\] Invalid PEM encoded certificate](https://forum.mautic.org/t/install-invalid-pem-encoded-certificate/30914)
**Author:** [@laclac](https://forum.mautic.org/u/laclac)\ **Replies:** 3\ **Last updated:** [November 16, 2025, 8:42am UTC](https://forum.mautic.org/t/install-invalid-pem-encoded-certificate/30914 "2025-11-16T08:42:21Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0.1 My Database type and version is: Mysql Your problem My problem is: Good morning, I installed Mautic locally on my machine (WAMP/Windows). I had t… --- ## [Campaign Logic Not Working](https://forum.mautic.org/t/campaign-logic-not-working/36899)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [November 15, 2025, 12:06am UTC](https://forum.mautic.org/t/campaign-logic-not-working/36899 "2025-11-15T00:06:53Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.3 My Database type and version is: Married Your problem My problem is: The campaign logic is failing when trying to determine if a field of value “DATE”… --- ## [Mautic does not sign DKIM](https://forum.mautic.org/t/mautic-does-not-sign-dkim/36356)
**Author:** [@kir1050](https://forum.mautic.org/u/kir1050)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 2:44pm UTC](https://forum.mautic.org/t/mautic-does-not-sign-dkim/36356 "2025-11-14T14:44:07Z")
Your software My Mautic version is: 5.2.7 My PHP version is: 8.2.29 My Database type and version is: MariaDB 10.11.13-MariaDB-0ubuntu0.24.04.1 Your problem My problem is: when I send an email from my own SMTP with … --- ## [GrapeJSBuilder Error 404 when opening Generator](https://forum.mautic.org/t/grapejsbuilder-error-404-when-opening-generator/36860)
**Author:** [@gvvaillant](https://forum.mautic.org/u/gvvaillant)\ **Replies:** 0\ **Last updated:** [November 5, 2025, 2:13pm UTC](https://forum.mautic.org/t/grapejsbuilder-error-404-when-opening-generator/36860 "2025-11-05T14:13:17Z")
Your software My Mautic version is: 5.2.8 My PHP version is: 8.1 My Database type and version is: Mariadb 10.5 My mautic is installed in subDirectory, everything is working except Grapejs. Your problem My problem i… --- ## [URL Links from tokens turn into x-webdoc](https://forum.mautic.org/t/url-links-from-tokens-turn-into-x-webdoc/36788)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 1\ **Last updated:** [October 29, 2025, 4:11am UTC](https://forum.mautic.org/t/url-links-from-tokens-turn-into-x-webdoc/36788 "2025-10-29T04:11:50Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: MariaDB Operator Your problem My problem is: Emails from Mautic are turning URLs into x-webdoc code instead of keeping … --- ## [GrapesJSBuilder works for Email but not for Landing Pages](https://forum.mautic.org/t/grapesjsbuilder-works-for-email-but-not-for-landing-pages/36713)
**Author:** [@jodywhitesides](https://forum.mautic.org/u/jodywhitesides)\ **Replies:** 2\ **Last updated:** [October 13, 2025, 4:54pm UTC](https://forum.mautic.org/t/grapesjsbuilder-works-for-email-but-not-for-landing-pages/36713 "2025-10-13T16:54:27Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.1 My Database type and version is: mariadb operator 11.8.2-MariaDB-ubu2404 Your problem My problem is: Landing pages using GrapesJS builder fail to load w… --- ## [Cannot send emails to contacts with AWS SES plugin](https://forum.mautic.org/t/cannot-send-emails-to-contacts-with-aws-ses-plugin/35092)
**Author:** [@mpalatuccieng](https://forum.mautic.org/u/mpalatuccieng)\ **Replies:** 5\ **Last updated:** [October 9, 2025, 11:55pm UTC](https://forum.mautic.org/t/cannot-send-emails-to-contacts-with-aws-ses-plugin/35092 "2025-10-09T23:55:31Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.1.31 Your problem My problem is: I installed mautic using the example docker-compose from the repository: docker-mautic/examples/fpm-nginx at mautic5 · … --- ## [Location is not set to contact](https://forum.mautic.org/t/location-is-not-set-to-contact/35502)
**Author:** [@n.louahedj](https://forum.mautic.org/u/n.louahedj)\ **Replies:** 3\ **Last updated:** [October 8, 2025, 2:52pm UTC](https://forum.mautic.org/t/location-is-not-set-to-contact/35502 "2025-10-08T14:52:26Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.3.19 Your problem My problem is: I am using GeoLite2 City, the database is being downloaded normally (via cron job everyday), but contacts (identified an… --- ## [Formatting breaks when importing an email template to direct email to contact](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695)
**Author:** [@jakub.hrabek](https://forum.mautic.org/u/jakub.hrabek)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 12:42pm UTC](https://forum.mautic.org/t/formatting-breaks-when-importing-an-email-template-to-direct-email-to-contact/36695 "2025-10-06T12:42:37Z")
Your software My Mautic version is: 5.x and 6.x series My PHP version is: 8.2.29 (Not relevant) My Database type and version is: MySQL 8.0.28 (Not relevant) Your problem Hello Mautic team, after choosing a Contact … --- ## [Exporting large contact lists from FluentCRM to import into Mautic takes too long](https://forum.mautic.org/t/exporting-large-contact-lists-from-fluentcrm-to-import-into-mautic-takes-too-long/36687)
**Author:** [@rahulk](https://forum.mautic.org/u/rahulk)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 4:23am UTC](https://forum.mautic.org/t/exporting-large-contact-lists-from-fluentcrm-to-import-into-mautic-takes-too-long/36687 "2025-10-06T04:23:58Z")
Hi everyone, We’re in the process of migrating a large contact database from FluentCRM to Mautic, but we’re facing a major challenge with export and import times. Here’s our setup: Server: 4-core, 8 GB RAM PHP me… --- ## [Docker Image Ignoring db\_table\_prefix setting](https://forum.mautic.org/t/docker-image-ignoring-db-table-prefix-setting/32556)
**Author:** [@da644](https://forum.mautic.org/u/da644)\ **Replies:** 2\ **Last updated:** [September 28, 2025, 9:46am UTC](https://forum.mautic.org/t/docker-image-ignoring-db-table-prefix-setting/32556 "2025-09-28T09:46:21Z")
Your software My Mautic version is: Docker image tag 5-apache My Database type and version is: MariaDB 10.11.4 Your problem I’ve updated a container from Mautic V4 to V5 using the 5-apache tagged image on Docker Hub … --- ## [Do Mautic 4 statistics transfer to Mautic 5 after an upgrade?](https://forum.mautic.org/t/do-mautic-4-statistics-transfer-to-mautic-5-after-an-upgrade/34957)
**Author:** [@techbill](https://forum.mautic.org/u/techbill)\ **Replies:** 3\ **Last updated:** [September 24, 2025, 5:06pm UTC](https://forum.mautic.org/t/do-mautic-4-statistics-transfer-to-mautic-5-after-an-upgrade/34957 "2025-09-24T17:06:46Z")
I’m testing an upgrade from Mautic 4 to Mautic 5, but I noticed that most statistics—especially email and campaign data—are showing “no data found”, while form data appears to be intact. I initially struggled with migra… --- ## [Issues with preference center page](https://forum.mautic.org/t/issues-with-preference-center-page/35652)
**Author:** [@ooralas](https://forum.mautic.org/u/ooralas)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 8:21am UTC](https://forum.mautic.org/t/issues-with-preference-center-page/35652 "2025-09-18T08:21:17Z")
Your software My Mautic version is: v5.2.5 My PHP version is: 8.1.32 My Database type and version is: 10.11.11-MariaDB-0ubuntu0.24.04.2-log Your problem My problem is: We have upgraded our staging server from versio… --- ## [Upgrading PHP from 8.1 to 8.2 in Mautic Docker Image for SendGrid Plugin](https://forum.mautic.org/t/upgrading-php-from-8-1-to-8-2-in-mautic-docker-image-for-sendgrid-plugin/36455)
**Author:** [@rafaelplatero](https://forum.mautic.org/u/rafaelplatero)\ **Replies:** 1\ **Last updated:** [September 2, 2025, 8:14pm UTC](https://forum.mautic.org/t/upgrading-php-from-8-1-to-8-2-in-mautic-docker-image-for-sendgrid-plugin/36455 "2025-09-02T20:14:43Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.1 My Database type and version is: 10.6.21-MariaDB-ubu2004 Your problem My problem is: Hello everyone, I’m currently migrating my legacy system (Mauti… --- ## [Mautic 5 Queue Not Working](https://forum.mautic.org/t/mautic-5-queue-not-working/35760)
**Author:** [@igorsistema2](https://forum.mautic.org/u/igorsistema2)\ **Replies:** 3\ **Last updated:** [August 21, 2025, 6:57am UTC](https://forum.mautic.org/t/mautic-5-queue-not-working/35760 "2025-08-21T06:57:34Z")
Your software My Mautic version is: 5.2.6 My PHP version is: 8.1 My Database type and version is: centos 7 Your problem My problem is: The broad shows as sent but the emails are not sent, I noticed that the emails … [Next page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=1)