# Mautic 5 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=2 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 3 --- ## [Mautic won't recognize installation](https://forum.mautic.org/t/mautic-wont-recognize-installation/35098)
**Author:** [@dietergi](https://forum.mautic.org/u/dietergi)\ **Replies:** 7\ **Last updated:** [April 10, 2025, 12:03am UTC](https://forum.mautic.org/t/mautic-wont-recognize-installation/35098 "2025-04-10T00:03:27Z")
Your software My Mautic version is: 5.2.1 My PHP version is: not sure My Database type and version is: Mysql 8.0 Your problem My problem is: I am running Mautic in docker for a while now, send already a couple of ma… --- ## [Mautic API creates lead entity with NULL values](https://forum.mautic.org/t/mautic-api-creates-lead-entity-with-null-values/35485)
**Author:** [@alexnitsche](https://forum.mautic.org/u/alexnitsche)\ **Replies:** 9\ **Last updated:** [April 9, 2025, 7:32pm UTC](https://forum.mautic.org/t/mautic-api-creates-lead-entity-with-null-values/35485 "2025-04-09T19:32:08Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.2.20 My Database type and version is: MariaDB 10.5.18 Your problem Using composer-based Mautic v5.2.4 (latest) and creating contacts via Mautic API endp… --- ## [Dashboard – what’s your experience?](https://forum.mautic.org/t/dashboard-what-s-your-experience/35453)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 5\ **Last updated:** [April 5, 2025, 3:09am UTC](https://forum.mautic.org/t/dashboard-what-s-your-experience/35453 "2025-04-05T03:09:13Z")
My software My Mautic version is: 5.2.4 My PHP version is: 8.2.\* My Database type and version is: MySql 8 Your problem I’m new to Mautic and I can say that I love it—it’s a fantastic product. However, there are a f… --- ## [Show segment variation in a report graph](https://forum.mautic.org/t/show-segment-variation-in-a-report-graph/35448)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 10:44am UTC](https://forum.mautic.org/t/show-segment-variation-in-a-report-graph/35448 "2025-04-03T10:44:33Z")
My software My Mautic version is: 5.2.4 My PHP version is: 8.2.28 My Database type and version is: Mysql 8.\* My problem In Mautic 5.2.4, is it possible to configure a widget to display the change in the number of co… --- ## [Setup Header List Unsubscribe](https://forum.mautic.org/t/setup-header-list-unsubscribe/35442)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 2\ **Last updated:** [April 3, 2025, 6:02am UTC](https://forum.mautic.org/t/setup-header-list-unsubscribe/35442 "2025-04-03T06:02:31Z")
In Mautic 5.2.\* Is possible setup a custom url in Header List Unsubscribe ? --- ## [I can not send a test email](https://forum.mautic.org/t/i-can-not-send-a-test-email/35086)
**Author:** [@erich78](https://forum.mautic.org/u/erich78)\ **Replies:** 10\ **Last updated:** [April 1, 2025, 8:05pm UTC](https://forum.mautic.org/t/i-can-not-send-a-test-email/35086 "2025-04-01T20:05:36Z")
Your software My Mautic version is: 5 My PHP version is: 8.2.27 My Database type and version is: MySQL Your problem My problem is: I have downloaded and installed the latest version of your software Mautic v5 on a … --- ## [Landing Page quesion Mautic 6.0](https://forum.mautic.org/t/landing-page-quesion-mautic-6-0/35419)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [March 31, 2025, 11:05am UTC](https://forum.mautic.org/t/landing-page-quesion-mautic-6-0/35419 "2025-03-31T11:05:03Z")
I testet the new Landingpage Template “Blend” Here is a test landingpage: My question: How can i close the gap between the send button (between the form and the text) and the disclaimer text at the botton? How to … --- ## [Invalid login after successful 5.1 installation](https://forum.mautic.org/t/invalid-login-after-successful-5-1-installation/35369)
**Author:** [@chrisb\_hallcomm](https://forum.mautic.org/u/chrisb_hallcomm)\ **Replies:** 3\ **Last updated:** [March 27, 2025, 9:09pm UTC](https://forum.mautic.org/t/invalid-login-after-successful-5-1-installation/35369 "2025-03-27T21:09:23Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.0 My Database type and version is: mariadb 10.5 mysql 5.7 Your problem My problem is: I get invalid login at first login attempt using default mautic logi… --- ## [After update 5.2.4 backend broken](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352)
**Author:** [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\ **Replies:** 6\ **Last updated:** [March 27, 2025, 10:09am UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352 "2025-03-27T10:09:44Z")
Your software My Mautic version is: 5.2.4 My PHP version is: 8.3.19 My Database type and version is: mysql Ver 15.1 Distrib 10.11.8-MariaDB Your problem My problem is: Updating to 5.2.4 with no problem. Since some… --- ## [Mautic 5 apache using official image in kubernetes reinstalls db on restart](https://forum.mautic.org/t/mautic-5-apache-using-official-image-in-kubernetes-reinstalls-db-on-restart/35365)
**Author:** [@RobAtExpona](https://forum.mautic.org/u/RobAtExpona)\ **Replies:** 0\ **Last updated:** [March 26, 2025, 4:15pm UTC](https://forum.mautic.org/t/mautic-5-apache-using-official-image-in-kubernetes-reinstalls-db-on-restart/35365 "2025-03-26T16:15:09Z")
Official docker image in a kubernetes cluster. My Mautic version is:5.2.1 My PHP version is: My Database type and version is: MySQL/MariaDB Your problem My problem is: Pods can regularly restart in Kubernetes and wh… --- ## [Add hyperlink to email section block](https://forum.mautic.org/t/add-hyperlink-to-email-section-block/35340)
**Author:** [@adam5532](https://forum.mautic.org/u/adam5532)\ **Replies:** 1\ **Last updated:** [March 25, 2025, 12:42pm UTC](https://forum.mautic.org/t/add-hyperlink-to-email-section-block/35340 "2025-03-25T12:42:50Z")
How can I add a hyperlink to a section block in the campaign email builder (GrapesJS)? There is a hyperlink field in the settings for an image block, but not for a column or section block? I’d like to make the entire he… --- ## [12k Emails in Queue. Only processing One per Minute](https://forum.mautic.org/t/12k-emails-in-queue-only-processing-one-per-minute/34687)
**Author:** [@kyle](https://forum.mautic.org/u/kyle)\ **Replies:** 10\ **Last updated:** [March 22, 2025, 2:16pm UTC](https://forum.mautic.org/t/12k-emails-in-queue-only-processing-one-per-minute/34687 "2025-03-22T14:16:02Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.3 My Database type and version is: MySQL Latest Hardware VM / Ubuntu 24.x Mem: 128Gb Processors: 8 Cores Your problem My problem is: Doctrine queue … --- ## [Media Library (elfinder) Removes Underscores in File Name](https://forum.mautic.org/t/media-library-elfinder-removes-underscores-in-file-name/35319)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 0\ **Last updated:** [March 20, 2025, 8:20am UTC](https://forum.mautic.org/t/media-library-elfinder-removes-underscores-in-file-name/35319 "2025-03-20T08:20:05Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2 My Database type and version is: MySQL 8.x Your problem My problem is: When I drag and drop an image file to the media library (elfinder), it automat… --- ## [Feedback on the Mautic 5 docker image experience](https://forum.mautic.org/t/feedback-on-the-mautic-5-docker-image-experience/34591)
**Author:** [@fseidinger](https://forum.mautic.org/u/fseidinger)\ **Replies:** 14\ **Last updated:** [January 16, 2025, 9:50pm UTC](https://forum.mautic.org/t/feedback-on-the-mautic-5-docker-image-experience/34591 "2025-01-16T21:50:22Z")
Hey Forum, I’m in the phase of evaluating Mautic 5 for my company. I ran many services in a cloud ready way in the past. That means I prefer running services in containers. So I’ve tried out the Mautic 5 docker images. … --- ## [Mautic Best Practice Recommendations?](https://forum.mautic.org/t/mautic-best-practice-recommendations/35286)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 3\ **Last updated:** [March 19, 2025, 2:10pm UTC](https://forum.mautic.org/t/mautic-best-practice-recommendations/35286 "2025-03-19T14:10:49Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.3.15 My Database type and version is: Mariadb Your problem Hello, I’ve recently installed Mautic 5.2.3 and I can send test emails. The next step is to … --- ## [Installation Routine - Error: EACCES: permission denied // shared webhosting](https://forum.mautic.org/t/installation-routine-error-eacces-permission-denied-shared-webhosting/35267)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 2\ **Last updated:** [March 18, 2025, 4:39pm UTC](https://forum.mautic.org/t/installation-routine-error-eacces-permission-denied-shared-webhosting/35267 "2025-03-18T16:39:34Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2 Your problem My problem is: I’m trying to setup Mautic in a provided web hosting environment. I managed to install composer, nodeJS, npm, npx and also… --- ## [Problem with Focus Item (Modal - Popup) on Mobile - is not fully loaded](https://forum.mautic.org/t/problem-with-focus-item-modal-popup-on-mobile-is-not-fully-loaded/35282)
**Author:** [@kenzi](https://forum.mautic.org/u/kenzi)\ **Replies:** 9\ **Last updated:** [March 17, 2025, 9:44pm UTC](https://forum.mautic.org/t/problem-with-focus-item-modal-popup-on-mobile-is-not-fully-loaded/35282 "2025-03-17T21:44:57Z")
Your software My Mautic version is: My PHP version is: 8.2 Your problem My problem is: I have created Focus Item → Modal (Popup) that contains just an clickable image. The problem is when I visit a page on mobile de… --- ## [Problem installing Mautic 5.2.3 - 500 Internal Server Error](https://forum.mautic.org/t/problem-installing-mautic-5-2-3-500-internal-server-error/35248)
**Author:** [@ccamusso](https://forum.mautic.org/u/ccamusso)\ **Replies:** 1\ **Last updated:** [March 12, 2025, 1:56pm UTC](https://forum.mautic.org/t/problem-installing-mautic-5-2-3-500-internal-server-error/35248 "2025-03-12T13:56:57Z")
My system Almalinux 9 Apache 2.4.62 PHP 8.2.27 Mysql 8.0.41 packege Mautic 5.2.3 My installation step Step 1 I open the website where Mautic is hosted. The environment check is perfect, and the SSL configuration is… --- ## [Dynamic Content Management in Email](https://forum.mautic.org/t/dynamic-content-management-in-email/35249)
**Author:** [@mintaka](https://forum.mautic.org/u/mintaka)\ **Replies:** 0\ **Last updated:** [March 11, 2025, 6:30pm UTC](https://forum.mautic.org/t/dynamic-content-management-in-email/35249 "2025-03-11T18:30:59Z")
Your Software: Mautic Version: 5.2.3 PHP Version: 8.3.6 Database Type & Version: MariaDB 10.11.8 Your Problem: Hello, I’m new to Mautic, but I successfully installed it on an Ubuntu server. However, I’m facing two … --- ## [Unable to install on 5.2.3. Get a 404 right awat](https://forum.mautic.org/t/unable-to-install-on-5-2-3-get-a-404-right-awat/35224)
**Author:** [@tylerdjacobson](https://forum.mautic.org/u/tylerdjacobson)\ **Replies:** 2\ **Last updated:** [March 11, 2025, 3:58pm UTC](https://forum.mautic.org/t/unable-to-install-on-5-2-3-get-a-404-right-awat/35224 "2025-03-11T15:58:44Z")
Your software My Mautic version is: 5.2.3 My PHP version is: 8.2.27 My Database type and version is: MySQL 8.0.41-0ubuntu0.24.04.1 Your problem My problem is: I’ve unzipped the files in my main directory. When I vis… --- ## [Email SMTP Port 25 SSL Error](https://forum.mautic.org/t/email-smtp-port-25-ssl-error/35244)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 0\ **Last updated:** [March 11, 2025, 1:25pm UTC](https://forum.mautic.org/t/email-smtp-port-25-ssl-error/35244 "2025-03-11T13:25:46Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.3.15 My Database type and version is: Mariadb 10.5.27 Your problem I have just installed Mautic 5.2.2 for the first time and can login in ok. I have se… --- ## [Error 403 at installing on a Plesk Webspace](https://forum.mautic.org/t/error-403-at-installing-on-a-plesk-webspace/35165)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [March 11, 2025, 4:36am UTC](https://forum.mautic.org/t/error-403-at-installing-on-a-plesk-webspace/35165 "2025-03-11T04:36:01Z")
My Mautic version is: 5.2.3 My PHP version is:8.3.16 I tried my Mautic installation that works fine on my hetzner ubuntu 24.04 server here: info.stefan-franz.de to move to a webspace. I made a test url: http://info2.… --- ## [Failed emails status does not work even after 3 retries](https://forum.mautic.org/t/failed-emails-status-does-not-work-even-after-3-retries/35238)
**Author:** [@kiarttantasi](https://forum.mautic.org/u/kiarttantasi)\ **Replies:** 0\ **Last updated:** [March 10, 2025, 4:33pm UTC](https://forum.mautic.org/t/failed-emails-status-does-not-work-even-after-3-retries/35238 "2025-03-10T16:33:47Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: 8.0 Your problem My problem is: I am on Mautic v5.0.4. After email-sending fails and already retried for 3 times and… --- ## [Question to .htaccess](https://forum.mautic.org/t/question-to-htaccess/35236)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [March 10, 2025, 12:58pm UTC](https://forum.mautic.org/t/question-to-htaccess/35236 "2025-03-10T12:58:09Z")
Mautric 5.2.3 on Ubuntu 24.04, Apache 2 I copied here the .htaccess file of my Mautic installation. All is working but 2 questions: Which lines which lines block an http access? As i moved my Mautic installation it wa… --- ## [Struggle to connect Amazon SES to Mautic 5.1](https://forum.mautic.org/t/struggle-to-connect-amazon-ses-to-mautic-5-1/32829)
**Author:** [@gbonato](https://forum.mautic.org/u/gbonato)\ **Replies:** 7\ **Last updated:** [March 7, 2025, 2:01pm UTC](https://forum.mautic.org/t/struggle-to-connect-amazon-ses-to-mautic-5-1/32829 "2025-03-07T14:01:30Z")
Your software My Mautic version is: v5.1.0 My PHP version is: PHP 8.1.29 My Database type and version is: mysql Your problem My problem is: As a no-code enthusiast of Mautic, it’s been a bit hard to create a fresh i… --- ## [Email Campaign Reporting Issue in Mautic](https://forum.mautic.org/t/email-campaign-reporting-issue-in-mautic/35149)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 1\ **Last updated:** [February 28, 2025, 12:20pm UTC](https://forum.mautic.org/t/email-campaign-reporting-issue-in-mautic/35149 "2025-02-28T12:20:34Z")
I’m working on an email campaign report where I need to track key metrics (opens, clicks, unique clicks, bounces, etc.) campaign-wise. For example, if my campaign has 5 contacts, I want a report that reflects engagement… --- ## [Issue with Gmail Email Open Tracking in Mautic (v5.0.4) using SparkPost](https://forum.mautic.org/t/issue-with-gmail-email-open-tracking-in-mautic-v5-0-4-using-sparkpost/35035)
**Author:** [@gandhi](https://forum.mautic.org/u/gandhi)\ **Replies:** 7\ **Last updated:** [February 28, 2025, 5:09am UTC](https://forum.mautic.org/t/issue-with-gmail-email-open-tracking-in-mautic-v5-0-4-using-sparkpost/35035 "2025-02-28T05:09:39Z")
Your software My Mautic version is: 5.0.4 Your problem My problem is: Don’t Get the count of read emails from gmail but gets count of others like yahoo Issue Description: I am using SparkPost to send emails via Maut… --- ## [API rate limit](https://forum.mautic.org/t/api-rate-limit/35117)
**Author:** [@floeby](https://forum.mautic.org/u/floeby)\ **Replies:** 0\ **Last updated:** [February 25, 2025, 2:05pm UTC](https://forum.mautic.org/t/api-rate-limit/35117 "2025-02-25T14:05:19Z")
Your software My mautic: v5.2.2 PHP Version 8.2.15 My Database type and version is: 10.6.20-MariaDB- Your problem My problem is: Hi, I’m trying to connect my Mautic to Clicksend. To connect them I’m using Zoho Fl… --- ## [Public preview for "Sending period expired" emails?](https://forum.mautic.org/t/public-preview-for-sending-period-expired-emails/35042)
**Author:** [@jm1](https://forum.mautic.org/u/jm1)\ **Replies:** 0\ **Last updated:** [February 18, 2025, 5:09am UTC](https://forum.mautic.org/t/public-preview-for-sending-period-expired-emails/35042 "2025-02-18T05:09:28Z")
Your software My Mautic version is: 5.2.2 My PHP version is: 8.1 My Database type and version is: MySQL 8 Your problem I managed to upgrade my Mautic from version 5.1 to version 5.2.2. Previously, I could preview sc… --- ## [Mautic upgrade from 4.4.10 to latest version 5.2](https://forum.mautic.org/t/mautic-upgrade-from-4-4-10-to-latest-version-5-2/34926)
**Author:** [@bcrestani](https://forum.mautic.org/u/bcrestani)\ **Replies:** 3\ **Last updated:** [February 10, 2025, 9:28am UTC](https://forum.mautic.org/t/mautic-upgrade-from-4-4-10-to-latest-version-5-2/34926 "2025-02-10T09:28:05Z")
Hi everyone ! Your software My Mautic version is: 4.4.10 My PHP version is: 8.X My Database type and version is: MySQL V8.0.34 Your problem My problem is: I’m trying to update Mautic with the following process: U… [Previous page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=1) [Next page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=3)