# Mautic 5 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=4 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 5 --- ## [Mautic REST-API returns 500 since update to 5.2.1](https://forum.mautic.org/t/mautic-rest-api-returns-500-since-update-to-5-2-1/34699)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 1\ **Last updated:** [January 9, 2025, 8:01pm UTC](https://forum.mautic.org/t/mautic-rest-api-returns-500-since-update-to-5-2-1/34699 "2025-01-09T20:01:03Z")
My Mautic version is: 5.2.1 My PHP version is: 8.1.31 My Database type and version is: 8.0.40 MySQL Regardless of which endpoint i connect to, i get this in return: curl http://apiuser:apipassword@localhost/api/conta… --- ## [Landing page save Error Your request could not be processed, please try again on softaculous](https://forum.mautic.org/t/landing-page-save-error-your-request-could-not-be-processed-please-try-again-on-softaculous/32079)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 6\ **Last updated:** [January 9, 2025, 5:52pm UTC](https://forum.mautic.org/t/landing-page-save-error-your-request-could-not-be-processed-please-try-again-on-softaculous/32079 "2025-01-09T17:52:43Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: Error: Your request c… --- ## [Mautic 5.2.1 - API Calls returning error 500 when data is present](https://forum.mautic.org/t/mautic-5-2-1-api-calls-returning-error-500-when-data-is-present/34572)
**Author:** [@jambre](https://forum.mautic.org/u/jambre)\ **Replies:** 3\ **Last updated:** [January 7, 2025, 7:25am UTC](https://forum.mautic.org/t/mautic-5-2-1-api-calls-returning-error-500-when-data-is-present/34572 "2025-01-07T07:25:18Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2 My Database type and version is: MariaDB 11.4.4, client 15.2 for debian-linux-gnu Your problem My problem is: API Erroring 500 when data exists. I re… --- ## [Froala Editor Icons Missing](https://forum.mautic.org/t/froala-editor-icons-missing/34654)
**Author:** [@jwohlers](https://forum.mautic.org/u/jwohlers)\ **Replies:** 1\ **Last updated:** [January 6, 2025, 7:18pm UTC](https://forum.mautic.org/t/froala-editor-icons-missing/34654 "2025-01-06T19:18:41Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.26 My Database type and version is: 10.11.9-MariaDB Your problem My problem is: After enabling “froala” for editing legacy emails I discovered taht n… --- ## [Error 500 / No Font or other UI elements](https://forum.mautic.org/t/error-500-no-font-or-other-ui-elements/34616)
**Author:** [@jwohlers](https://forum.mautic.org/u/jwohlers)\ **Replies:** 3\ **Last updated:** [January 4, 2025, 10:13am UTC](https://forum.mautic.org/t/error-500-no-font-or-other-ui-elements/34616 "2025-01-04T10:13:02Z")
Your software My Mautic version is: 5.2.1 My PHP version is: 8.2.26 My Database type and version is: MariaDB 10.11.9 Your problem My problem is: After upgrading I am unable to get Mautic to load the font files, no… --- ## [Mautic 5 Cronjob](https://forum.mautic.org/t/mautic-5-cronjob/34583)
**Author:** [@ips](https://forum.mautic.org/u/ips)\ **Replies:** 2\ **Last updated:** [January 3, 2025, 12:49pm UTC](https://forum.mautic.org/t/mautic-5-cronjob/34583 "2025-01-03T12:49:12Z")
Your software My Mautic version is:5.2.1 My PHP version is:8.3.14 My Database type and version is:MySQL 8.0 - SSD Your problem My problem is: Mein Problem ist, das Cornjob-Fehlermeldung ausgegeben werden: php cons… --- ## [MAUTIC 5 DINAMIC CONTENT](https://forum.mautic.org/t/mautic-5-dinamic-content/34531)
**Author:** [@emailtoall](https://forum.mautic.org/u/emailtoall)\ **Replies:** 2\ **Last updated:** [December 30, 2024, 1:39am UTC](https://forum.mautic.org/t/mautic-5-dinamic-content/34531 "2024-12-30T01:39:11Z")
Your software My Mautic version is: 5 My PHP version is: 8.3.14 My Database type and version is: mariadb 10.11.8-MariaDB-deb12 Your problem My problem is: Is dynamic content in mautic 5 It seems that the toke… --- ## [Upgrade Mautic4 to Mautic5 changes emojis to text?](https://forum.mautic.org/t/upgrade-mautic4-to-mautic5-changes-emojis-to-text/34194)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 4\ **Last updated:** [December 9, 2024, 3:45pm UTC](https://forum.mautic.org/t/upgrade-mautic4-to-mautic5-changes-emojis-to-text/34194 "2024-12-09T15:45:08Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: MariaDB 10.5.26 Your problem My problem is: After Update from Mautic4 to Mautic5 Emoticons in E-Mail Bodies are show… --- ## [My problem is: The system does not send mail](https://forum.mautic.org/t/my-problem-is-the-system-does-not-send-mail/34338)
**Author:** [@man.vietnam](https://forum.mautic.org/u/man.vietnam)\ **Replies:** 6\ **Last updated:** [December 8, 2024, 2:14am UTC](https://forum.mautic.org/t/my-problem-is-the-system-does-not-send-mail/34338 "2024-12-08T02:14:17Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.3 My Database type and version is: 10.6.18-MariaDB-log Your problem My problem is: The system does not send mail, although I have installed all the suc… --- ## [Every time I upgrade MAUTIC I have to reinstall AMAZON SES plugin](https://forum.mautic.org/t/every-time-i-upgrade-mautic-i-have-to-reinstall-amazon-ses-plugin/34305)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 4\ **Last updated:** [December 6, 2024, 5:51pm UTC](https://forum.mautic.org/t/every-time-i-upgrade-mautic-i-have-to-reinstall-amazon-ses-plugin/34305 "2024-12-06T17:51:54Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2 My Database type and version is: MySQL 8.x Your problem My problem is: I have discovered that after every MAUTIC system upgrade my AMAZON SES plugin … --- ## [How to filter contacts who have not read an e-mail?](https://forum.mautic.org/t/how-to-filter-contacts-who-have-not-read-an-e-mail/34333)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [December 6, 2024, 7:21am UTC](https://forum.mautic.org/t/how-to-filter-contacts-who-have-not-read-an-e-mail/34333 "2024-12-06T07:21:04Z")
My Mautic version is: 5.2 Every mail has a function, what contacts have already read the mail. How can i filter and show the contacts who have not read? --- ## [Unable to access contacts and segments (HTTP 500) after upgrading from 5.0.0 to 5.2.0](https://forum.mautic.org/t/unable-to-access-contacts-and-segments-http-500-after-upgrading-from-5-0-0-to-5-2-0/34317)
**Author:** [@adrianmaj\_idm](https://forum.mautic.org/u/adrianmaj_idm)\ **Replies:** 2\ **Last updated:** [December 4, 2024, 2:20pm UTC](https://forum.mautic.org/t/unable-to-access-contacts-and-segments-http-500-after-upgrading-from-5-0-0-to-5-2-0/34317 "2024-12-04T14:20:53Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.1 My Database type and version is: MySQL 8.0.35 Your problem My problem is: Cannot access Contacts, and Segments after update and migration. These erro… --- ## [Issue with creating / editing emails - Mautic 5.2.0](https://forum.mautic.org/t/issue-with-creating-editing-emails-mautic-5-2-0/34299)
**Author:** [@raramuridesign](https://forum.mautic.org/u/raramuridesign)\ **Replies:** 6\ **Last updated:** [December 4, 2024, 10:28am UTC](https://forum.mautic.org/t/issue-with-creating-editing-emails-mautic-5-2-0/34299 "2024-12-04T10:28:08Z")
Your software My Mautic version is: 5.2.0 My PHP version is: 8.2.x My Database type and version is: mariadb Your problem My problem is: After an upgrade the database migrate did not run 100% - so when accessing the… --- ## [Anyone successfully using SparkPost with Mautic 5?](https://forum.mautic.org/t/anyone-successfully-using-sparkpost-with-mautic-5/34201)
**Author:** [@dirk\_s](https://forum.mautic.org/u/dirk_s)\ **Replies:** 5\ **Last updated:** [December 2, 2024, 3:31pm UTC](https://forum.mautic.org/t/anyone-successfully-using-sparkpost-with-mautic-5/34201 "2024-12-02T15:31:53Z")
I see that there is a 3rd party plugin for sparkpost: There is a PR, which claims to fix one click unsubscribe, but isn’t merged yet. Are there any other SparkPost Plugins? Do you successfully use Sparkpost in Mautic… --- ## [My dashboard is not working](https://forum.mautic.org/t/my-dashboard-is-not-working/34228)
**Author:** [@brahim](https://forum.mautic.org/u/brahim)\ **Replies:** 1\ **Last updated:** [November 26, 2024, 10:38am UTC](https://forum.mautic.org/t/my-dashboard-is-not-working/34228 "2024-11-26T10:38:06Z")
My Mautic version is: 5.1.1 My PHP version is: 8.1 Hello everyone, I need your help please I installed Mautic on my web server by retrieving the zip file. The installation went well. Then I ran the composer install a… --- ## [Base table or view not found: 1146 Table 'mautic\_db.campaigns' doesn't exist](https://forum.mautic.org/t/base-table-or-view-not-found-1146-table-mautic-db-campaigns-doesnt-exist/34223)
**Author:** [@puslefot](https://forum.mautic.org/u/puslefot)\ **Replies:** 0\ **Last updated:** [November 25, 2024, 11:44am UTC](https://forum.mautic.org/t/base-table-or-view-not-found-1146-table-mautic-db-campaigns-doesnt-exist/34223 "2024-11-25T11:44:48Z")
Your software My Mautic version is: 5 My PHP version is: The one used in docker image mautic/mautic:5-apache My Database type and version is: mysql 8 Your problem My problem is that ‘mautic\_db.campaigns’ does not ex… --- ## [Email templates: how to use conditionals like if/else?](https://forum.mautic.org/t/email-templates-how-to-use-conditionals-like-if-else/34170)
**Author:** [@ctotech](https://forum.mautic.org/u/ctotech)\ **Replies:** 2\ **Last updated:** [November 21, 2024, 11:38pm UTC](https://forum.mautic.org/t/email-templates-how-to-use-conditionals-like-if-else/34170 "2024-11-21T23:38:51Z")
Your software My Mautic version is: 5.1.1 / GrapeJS My PHP version is: 8.2 My Database type and version is: latest MySQL Your problem I cannot figure out how to use if/else conditionals. Is there no support in Maut… --- ## [Connection Refused - Sendgrid Problems](https://forum.mautic.org/t/connection-refused-sendgrid-problems/34174)
**Author:** [@isponse](https://forum.mautic.org/u/isponse)\ **Replies:** 3\ **Last updated:** [November 21, 2024, 11:23am UTC](https://forum.mautic.org/t/connection-refused-sendgrid-problems/34174 "2024-11-21T11:23:06Z")
Your software My Mautic version is: v5.1.1 My PHP version is: 8.1.30 My Database type and version is: sql? Your problem My problem is: I had Mautic upgrade from 3.31 to the latest version 5.1.1. I am trying to conne… --- ## [Dynamic Content / Variables in Emails?](https://forum.mautic.org/t/dynamic-content-variables-in-emails/34160)
**Author:** [@aysal](https://forum.mautic.org/u/aysal)\ **Replies:** 0\ **Last updated:** [November 18, 2024, 8:54am UTC](https://forum.mautic.org/t/dynamic-content-variables-in-emails/34160 "2024-11-18T08:54:41Z")
Hi, i am building a Campaign that will be used to inform people after enrolling to an event with information like daze, Zoom.link etc. These Information change every month so i have to go trough all emails and replace … --- ## [GrapeJS Flex Layout for Responsive Landing Page](https://forum.mautic.org/t/grapejs-flex-layout-for-responsive-landing-page/34138)
**Author:** [@seekwithinyou](https://forum.mautic.org/u/seekwithinyou)\ **Replies:** 0\ **Last updated:** [November 15, 2024, 9:19pm UTC](https://forum.mautic.org/t/grapejs-flex-layout-for-responsive-landing-page/34138 "2024-11-15T21:19:47Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2.25 My Database type and version is: 8.0.40-0ubuntu0.22.04.1 Your problem My problem is: that I am trying to create a responsive landing page with the … --- ## [Automation/Campaign for new segment members](https://forum.mautic.org/t/automation-campaign-for-new-segment-members/34060)
**Author:** [@aysal](https://forum.mautic.org/u/aysal)\ **Replies:** 3\ **Last updated:** [November 12, 2024, 10:43am UTC](https://forum.mautic.org/t/automation-campaign-for-new-segment-members/34060 "2024-11-12T10:43:08Z")
Hi there, as i understand if i create an segment-campaign (automation) then all contacts in the segment will go trough the automation. What if i have a segment and i want to add a new automation that shall only trigger… --- ## [Problems when installing Mautic](https://forum.mautic.org/t/problems-when-installing-mautic/30763)
**Author:** [@franciscopaiva](https://forum.mautic.org/u/franciscopaiva)\ **Replies:** 10\ **Last updated:** [November 10, 2024, 7:16pm UTC](https://forum.mautic.org/t/problems-when-installing-mautic/30763 "2024-11-10T19:16:40Z")
Your software My Mautic version is: 5.02 My PHP version is: 8.0 My Database type and version is: mysql Your problem My problem is: I follow the procedure with no problem until I put the name and password for the fi… --- ## [Hostinger/LiteSpeed: what .htaccess to use? Getting 403 error after fresh install](https://forum.mautic.org/t/hostinger-litespeed-what-htaccess-to-use-getting-403-error-after-fresh-install/34002)
**Author:** [@ctotech](https://forum.mautic.org/u/ctotech)\ **Replies:** 1\ **Last updated:** [November 8, 2024, 3:37pm UTC](https://forum.mautic.org/t/hostinger-litespeed-what-htaccess-to-use-getting-403-error-after-fresh-install/34002 "2024-11-08T15:37:30Z")
Your software My Mautic version is: 5.04 My PHP version is: 8.2 My Database type and version is: MySQL 5 Your problem My problem is: after fresh install of Mautic on Hostinger.com (a LiteSpeed server), I am gettin… --- ## [Clicks not tracked in Mautic 5](https://forum.mautic.org/t/clicks-not-tracked-in-mautic-5/34062)
**Author:** [@aysal](https://forum.mautic.org/u/aysal)\ **Replies:** 1\ **Last updated:** [November 8, 2024, 10:24am UTC](https://forum.mautic.org/t/clicks-not-tracked-in-mautic-5/34062 "2024-11-08T10:24:35Z")
I created a little video to show my problem: Zight Recording 2024-11-07 ... Easy said: I build a double optin campaign using a segment. So far it works until a tracking very good. It checks if someone has the field doi… --- ## [SMTP incorrect password SOLUTION](https://forum.mautic.org/t/smtp-incorrect-password-solution/34049)
**Author:** [@cajmorgan](https://forum.mautic.org/u/cajmorgan)\ **Replies:** 1\ **Last updated:** [November 6, 2024, 9:53pm UTC](https://forum.mautic.org/t/smtp-incorrect-password-solution/34049 "2024-11-06T21:53:23Z")
So with mautic 5, we get ‘mailer\_dsn’ =\> 'smtp: instead of the traditional settings. If you try to configure this in the UI and your password has a special character, like f.e blankspace, it won’t simply work as it will … --- ## [503 on Insallation Step 2](https://forum.mautic.org/t/503-on-insallation-step-2/34057)
**Author:** [@dlucio](https://forum.mautic.org/u/dlucio)\ **Replies:** 0\ **Last updated:** [November 6, 2024, 3:47pm UTC](https://forum.mautic.org/t/503-on-insallation-step-2/34057 "2024-11-06T15:47:33Z")
Your software My Mautic version is: 5.1.1 My PHP version is: 8.2 My Database type and version is: MariaDB 10.11 Your problem My problem is: I can’t pass step 2. These errors are showing in the log: ==\> var/logs/… --- ## [When checkbox is mapped with custom boolean field, values of the custom field are always written into the form](https://forum.mautic.org/t/when-checkbox-is-mapped-with-custom-boolean-field-values-of-the-custom-field-are-always-written-into-the-form/33935)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 2\ **Last updated:** [November 2, 2024, 11:22am UTC](https://forum.mautic.org/t/when-checkbox-is-mapped-with-custom-boolean-field-values-of-the-custom-field-are-always-written-into-the-form/33935 "2024-11-02T11:22:05Z")
My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My problem is: When checkbox is mapped with custom boolean field, values ​​of the custom field are always written into the form used always boolean contact fields … --- ## [General import/upgrade question](https://forum.mautic.org/t/general-import-upgrade-question/32510)
**Author:** [@szwarrior](https://forum.mautic.org/u/szwarrior)\ **Replies:** 2\ **Last updated:** [October 31, 2024, 3:18pm UTC](https://forum.mautic.org/t/general-import-upgrade-question/32510 "2024-10-31T15:18:03Z")
Your software My Mautic version is: 4.4.12 My PHP version is: 8.0.30 My Database type and version is: 10.5.23-MariaDB-0+deb11u1 Your problem My problem is: I want to upgrade to a supported PHP version (8.2) as well … --- ## [Segment Emails not Sending out](https://forum.mautic.org/t/segment-emails-not-sending-out/33987)
**Author:** [@guidedfree](https://forum.mautic.org/u/guidedfree)\ **Replies:** 0\ **Last updated:** [October 30, 2024, 9:58pm UTC](https://forum.mautic.org/t/segment-emails-not-sending-out/33987 "2024-10-30T21:58:58Z")
Your software My Mautic version is: 5.1.0 My PHP version is: 8.1.30 My Database type and version is: 10.6.19-MariaDB Your problem Segment emails are not being sent out. This is a newish install and my first attempt … --- ## [Campaign action Update contact can only change boolean contact fields from No to Yes, not from Yes to No](https://forum.mautic.org/t/campaign-action-update-contact-can-only-change-boolean-contact-fields-from-no-to-yes-not-from-yes-to-no/33934)
**Author:** [@myusername](https://forum.mautic.org/u/myusername)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 2:42pm UTC](https://forum.mautic.org/t/campaign-action-update-contact-can-only-change-boolean-contact-fields-from-no-to-yes-not-from-yes-to-no/33934 "2024-10-29T14:42:31Z")
My Mautic version is: 5.1.1 My PHP version is: 8.2.24 My problem is: Campaign action Update contact can only change boolean contact fields from No to Yes, not from Yes to No What happened? if I want to change the val… [Previous page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=3) [Next page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=5)