# Mautic 5 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=7 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 8 --- ## [How to change installation directory (server path)?](https://forum.mautic.org/t/how-to-change-installation-directory-server-path/32463)
**Author:** [@rcarabelli](https://forum.mautic.org/u/rcarabelli)\ **Replies:** 1\ **Last updated:** [June 21, 2024, 3:00pm UTC](https://forum.mautic.org/t/how-to-change-installation-directory-server-path/32463 "2024-06-21T15:00:10Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 My Database type and version is: MySQL 8.0.37 Your problem My problem is: I am getting this error “The “app/bundles/CoreBundle/Resources/views/Offline”… --- ## [Mautic shows email as sent but Sparkpost didn't get /send it](https://forum.mautic.org/t/mautic-shows-email-as-sent-but-sparkpost-didnt-get-send-it/32443)
**Author:** [@gathh](https://forum.mautic.org/u/gathh)\ **Replies:** 0\ **Last updated:** [June 20, 2024, 8:30am UTC](https://forum.mautic.org/t/mautic-shows-email-as-sent-but-sparkpost-didnt-get-send-it/32443 "2024-06-20T08:30:16Z")
Your software My Mautic version is: 5.1 My PHP version is: 8.2 This is a strange one. We just upgraded to Mautic 5.1 with A LOT of hassle and just sent our first campaign to small segment of about 200 users. We are u… --- ## [Understanding the Installation of Mautic 5 via Docker](https://forum.mautic.org/t/understanding-the-installation-of-mautic-5-via-docker/32063)
**Author:** [@rushagencia](https://forum.mautic.org/u/rushagencia)\ **Replies:** 3\ **Last updated:** [June 18, 2024, 2:36pm UTC](https://forum.mautic.org/t/understanding-the-installation-of-mautic-5-via-docker/32063 "2024-06-18T14:36:42Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: Mysql 8.0.36 Your problem My problem is: Understanding the Installation of Mautic 5 via Docker Hey guys! How are… --- ## [Export / import from mariadb to mysql](https://forum.mautic.org/t/export-import-from-mariadb-to-mysql/32342)
**Author:** [@mdcyntst](https://forum.mautic.org/u/mdcyntst)\ **Replies:** 1\ **Last updated:** [June 17, 2024, 9:16pm UTC](https://forum.mautic.org/t/export-import-from-mariadb-to-mysql/32342 "2024-06-17T21:16:39Z")
Your software My Mautic version is: 5.0rc1 My PHP version is: 8.0.30 My Database type and version is: mariadb 10.5.23-1 and mysql-community 8.0.36 Your problem My problem is: I’m trying to migrate my existing mau… --- ## [LAMP fails to start installer proces](https://forum.mautic.org/t/lamp-fails-to-start-installer-proces/32267)
**Author:** [@guidedfree](https://forum.mautic.org/u/guidedfree)\ **Replies:** 3\ **Last updated:** [June 15, 2024, 8:55pm UTC](https://forum.mautic.org/t/lamp-fails-to-start-installer-proces/32267 "2024-06-15T20:55:55Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.2-1ubuntu2.17 My Database type and version is: MySQL 8.0.36 OS: Ubuntu 22.04 WebServer: Apache/2.4.52 Your problem My problem is: Upon attempting to… --- ## [Twig\\Error\\RuntimeError after updating to 5.1.0](https://forum.mautic.org/t/twig-error-runtimeerror-after-updating-to-5-1-0/32366)
**Author:** [@ar84](https://forum.mautic.org/u/ar84)\ **Replies:** 4\ **Last updated:** [June 14, 2024, 12:36am UTC](https://forum.mautic.org/t/twig-error-runtimeerror-after-updating-to-5-1-0/32366 "2024-06-14T00:36:39Z")
Your software My Mautic version is: 5.1.0 My PHP version is: PHP 8.0.30 (cli) (built: Jun 6 2024 16:44:55) ( NTS ) My Database type and version is: Server version: 10.5.23-MariaDB-0+deb11u1 Debian 11 Your problem M… --- ## [New Install - Database incomplete & can't migrate](https://forum.mautic.org/t/new-install-database-incomplete-cant-migrate/32330)
**Author:** [@steveb85as](https://forum.mautic.org/u/steveb85as)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 8:47pm UTC](https://forum.mautic.org/t/new-install-database-incomplete-cant-migrate/32330 "2024-06-13T20:47:37Z")
Your software My Mautic version is:5.0.4 My PHP version is:8.1 My Database type and version is: tried BOTH mysql 8.1 and 5.7 Your problem My problem is: Fresh install, the install works great, (installing on docke… --- ## [Twilio Callback URL](https://forum.mautic.org/t/twilio-callback-url/32321)
**Author:** [@jstone](https://forum.mautic.org/u/jstone)\ **Replies:** 2\ **Last updated:** [June 11, 2024, 2:26pm UTC](https://forum.mautic.org/t/twilio-callback-url/32321 "2024-06-11T14:26:26Z")
I am trying to set the callback URL in twilio and the one that I’ve found referenced in all of the documentation is “/sms/twilio/callback” which does not appear to exist on my system. Can anyone provide any guidance? I… --- ## [Elfinder - File Manager - How to run with Mautic 5.0.4?](https://forum.mautic.org/t/elfinder-file-manager-how-to-run-with-mautic-5-0-4/31687)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [June 10, 2024, 9:17am UTC](https://forum.mautic.org/t/elfinder-file-manager-how-to-run-with-mautic-5-0-4/31687 "2024-06-10T09:17:04Z")
In an ealier post, elfinder was mentioned for having a file sorting program. Does it works with 5.0.4 If yes, howto install it? --- ## [What Is The Correct Cron(s) to Send E-Mails Every 15 Minutues?](https://forum.mautic.org/t/what-is-the-correct-cron-s-to-send-e-mails-every-15-minutues/32296)
**Author:** [@arnold2606](https://forum.mautic.org/u/arnold2606)\ **Replies:** 1\ **Last updated:** [June 9, 2024, 11:30am UTC](https://forum.mautic.org/t/what-is-the-correct-cron-s-to-send-e-mails-every-15-minutues/32296 "2024-06-09T11:30:23Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.0 My Database type and version is: Your problem My problem is: I have a segment of about 2800 contacts. I have the following cron setup to run every 15… --- ## [Error while using emai DSN on mautic](https://forum.mautic.org/t/error-while-using-emai-dsn-on-mautic/31870)
**Author:** [@khelmerrah](https://forum.mautic.org/u/khelmerrah)\ **Replies:** 2\ **Last updated:** [June 9, 2024, 7:38am UTC](https://forum.mautic.org/t/error-while-using-emai-dsn-on-mautic/31870 "2024-06-09T07:38:18Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1 My Database type and version is: mysql Your problem My problem is: I just installed Mautic through Softaculous installer, it didn’t ask for any smtp… --- ## [Connection could not be established with host - Mautic 5 - Postal](https://forum.mautic.org/t/connection-could-not-be-established-with-host-mautic-5-postal/32303)
**Author:** [@bertal](https://forum.mautic.org/u/bertal)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 11:42pm UTC](https://forum.mautic.org/t/connection-could-not-be-established-with-host-mautic-5-postal/32303 "2024-06-07T23:42:07Z")
Dear super team, i install Mautic 5 and i am trying to connect to my postal server through my postal credential. in email dsn Mautic configuration i got this error : Using currently saved DSN: smtp://usrpostal:SECRET@… --- ## [Incredibly slow TTFB on brand new install - AKS, docker](https://forum.mautic.org/t/incredibly-slow-ttfb-on-brand-new-install-aks-docker/32289)
**Author:** [@steveb85as](https://forum.mautic.org/u/steveb85as)\ **Replies:** 0\ **Last updated:** [June 7, 2024, 3:20am UTC](https://forum.mautic.org/t/incredibly-slow-ttfb-on-brand-new-install-aks-docker/32289 "2024-06-07T03:20:34Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1 My Database type and version is: mysql 8 My problem is: have been using mautic for years but moving to Kubernetes set up, clean install, not a migrati… --- ## [IIS and Mautic 5.0.2 Problem](https://forum.mautic.org/t/iis-and-mautic-5-0-2-problem/30720)
**Author:** [@bsekercioglu](https://forum.mautic.org/u/bsekercioglu)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 7:09pm UTC](https://forum.mautic.org/t/iis-and-mautic-5-0-2-problem/30720 "2024-06-06T19:09:40Z")
Your software My Mautic version is:5.0.2 My PHP version is:8.0.30 My Database type and version is:10.6.13-MariaDB Your problem My problem is: Internal Server Error-500 I uploaded the mautic software, which I downlo… --- ## [Question / Confusion regarding multi-user/multi-tenant](https://forum.mautic.org/t/question-confusion-regarding-multi-user-multi-tenant/32268)
**Author:** [@chrisr](https://forum.mautic.org/u/chrisr)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 9:42am UTC](https://forum.mautic.org/t/question-confusion-regarding-multi-user-multi-tenant/32268 "2024-06-06T09:42:36Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8 My Database type and version is: MySQL Question / Confusion regarding multi-user/multi-tenant. We have a need to be able to provide email marketing capa… --- ## [Image Upload not working: grapesbuilder called via http instead https](https://forum.mautic.org/t/image-upload-not-working-grapesbuilder-called-via-http-instead-https/30740)
**Author:** [@timo](https://forum.mautic.org/u/timo)\ **Replies:** 5\ **Last updated:** [June 5, 2024, 11:40am UTC](https://forum.mautic.org/t/image-upload-not-working-grapesbuilder-called-via-http-instead-https/30740 "2024-06-05T11:40:29Z")
Your software My Mautic version is: 5.0.2 My PHP version is: 8.1.27 My Database type and version is: MariaDB 10.x Your problem My problem is: The Image upload is not working with the grapesbuilder. It’s a complete… --- ## [\[ Add field based on selected value\] Not working on website outside of Mautic](https://forum.mautic.org/t/add-field-based-on-selected-value-not-working-on-website-outside-of-mautic/32222)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 0\ **Last updated:** [May 30, 2024, 3:43pm UTC](https://forum.mautic.org/t/add-field-based-on-selected-value-not-working-on-website-outside-of-mautic/32222 "2024-05-30T15:43:20Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: I created a form that … --- ## [Mautic does not access the "Settings" page](https://forum.mautic.org/t/mautic-does-not-access-the-settings-page/32213)
**Author:** [@rushagencia](https://forum.mautic.org/u/rushagencia)\ **Replies:** 0\ **Last updated:** [May 29, 2024, 4:40pm UTC](https://forum.mautic.org/t/mautic-does-not-access-the-settings-page/32213 "2024-05-29T16:40:10Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.2 My Database type and version is: MySQL 8.0 Your problem My problem is: I tried to configure Amazon SES after installing the “symfony/amazon-mailer” … --- ## [Adding composer for symphony amazon-mailer inside docker](https://forum.mautic.org/t/adding-composer-for-symphony-amazon-mailer-inside-docker/31305)
**Author:** [@wifi9823](https://forum.mautic.org/u/wifi9823)\ **Replies:** 5\ **Last updated:** [May 22, 2024, 11:34pm UTC](https://forum.mautic.org/t/adding-composer-for-symphony-amazon-mailer-inside-docker/31305 "2024-05-22T23:34:50Z")
Your software My Mautic version is: official prebuilt v5-apache (docker) Your problem My problem is: I want to install composer for amazon-mailer, however, when I try to install inside the mautic\_web container, I get … --- ## [Problem with Mautic.reorderTableData after upgrading to mautic 5.03](https://forum.mautic.org/t/problem-with-mautic-reordertabledata-after-upgrading-to-mautic-5-03/30990)
**Author:** [@rrpp.online](https://forum.mautic.org/u/rrpp.online)\ **Replies:** 4\ **Last updated:** [May 22, 2024, 1:25pm UTC](https://forum.mautic.org/t/problem-with-mautic-reordertabledata-after-upgrading-to-mautic-5-03/30990 "2024-05-22T13:25:00Z")
With the latest update 5.03, I noticed that the function to change the order of the leads table has disappeared. However, it seems to be something that only affected the leads table (the segments table works fine), have … --- ## [Add based on selected value from a field selection](https://forum.mautic.org/t/add-based-on-selected-value-from-a-field-selection/32100)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 0\ **Last updated:** [May 17, 2024, 5:15pm UTC](https://forum.mautic.org/t/add-based-on-selected-value-from-a-field-selection/32100 "2024-05-17T17:15:19Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem My problem is: I created a form and s… --- ## [Form Radio Group last option prechecked](https://forum.mautic.org/t/form-radio-group-last-option-prechecked/32084)
**Author:** [@chamilton](https://forum.mautic.org/u/chamilton)\ **Replies:** 1\ **Last updated:** [May 16, 2024, 5:07pm UTC](https://forum.mautic.org/t/form-radio-group-last-option-prechecked/32084 "2024-05-16T17:07:12Z")
Your software My Mautic version is: v5.0.4 My PHP version is: 8.1.28 My Database type and version is: 10.6.17-MariaDB-cll-lve-log Webhost: Name Cheap Softaculous Your problem I have made a form when I preview the … --- ## [Error after update to Mautic5](https://forum.mautic.org/t/error-after-update-to-mautic5/30513)
**Author:** [@carlosatfongo](https://forum.mautic.org/u/carlosatfongo)\ **Replies:** 10\ **Last updated:** [May 15, 2024, 6:45pm UTC](https://forum.mautic.org/t/error-after-update-to-mautic5/30513 "2024-05-15T18:45:02Z")
Your software My PHP version is : PHP 8.1.27 My MySQL/MariaDB version is: 10.6.12-MariaDB Updating/Installing Errors I’m Updating my server from Mautic 4.x to 5.0.1 via Command Line These errors are showing in the i… --- ## [Mautic 5 install on Windows 10](https://forum.mautic.org/t/mautic-5-install-on-windows-10/30293)
**Author:** [@pingvin81](https://forum.mautic.org/u/pingvin81)\ **Replies:** 4\ **Last updated:** [May 15, 2024, 11:35am UTC](https://forum.mautic.org/t/mautic-5-install-on-windows-10/30293 "2024-05-15T11:35:36Z")
Hi im trying to install Mautic 5 on windows 10. When I open installation page in console I see that some paths are not correct. Like http://www.mautic5.tld/C:/xampp/htdocs/mautic5/app/bundles/CoreBundle/Assets/css/librar… --- ## [An exception occurred in the driver: SQLSTATE\[HY000\] \[2002\] php\_network\_getaddresses](https://forum.mautic.org/t/an-exception-occurred-in-the-driver-sqlstate-hy000-2002-php-network-getaddresses/32068)
**Author:** [@Tad0ms](https://forum.mautic.org/u/Tad0ms)\ **Replies:** 0\ **Last updated:** [May 14, 2024, 8:23pm UTC](https://forum.mautic.org/t/an-exception-occurred-in-the-driver-sqlstate-hy000-2002-php-network-getaddresses/32068 "2024-05-14T20:23:04Z")
Your software My Mautic version is: 5 (git pulled today) My PHP version is: 8.1.28 My Database type and version is: MySQL 5.7 Hosted on VPS Ubuntu 22 Your problem My problem is: Struggling to connect to an externa… --- ## [Help on Dockerized install of 5.0](https://forum.mautic.org/t/help-on-dockerized-install-of-5-0/32047)
**Author:** [@imog](https://forum.mautic.org/u/imog)\ **Replies:** 2\ **Last updated:** [May 13, 2024, 6:43am UTC](https://forum.mautic.org/t/help-on-dockerized-install-of-5-0/32047 "2024-05-13T06:43:33Z")
Hello, i’m using Mautic 4.x on a bare-metal host and want to move to Mautic 5.x and Docker as runtime environment. I found this repo on Github: But need some help to get this to run. I’ve installed Docker version 26.… --- ## [PHP fatal error why installing Acquia’s Custom Objects plugin](https://forum.mautic.org/t/php-fatal-error-why-installing-acquia-s-custom-objects-plugin/31037)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 2\ **Last updated:** [May 11, 2024, 2:05pm UTC](https://forum.mautic.org/t/php-fatal-error-why-installing-acquia-s-custom-objects-plugin/31037 "2024-05-11T14:05:23Z")
Your software My Mautic version is: 5.02 My PHP version is: 8.0.21 My Database type and version is:MYSQL8 Your problem My problem is: Hello guys i got this error why installing Acquia’s Custom Objects plugin please… --- ## [Email editor bug v5.0.4-fpm](https://forum.mautic.org/t/email-editor-bug-v5-0-4-fpm/31984)
**Author:** [@elclay](https://forum.mautic.org/u/elclay)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 6:25pm UTC](https://forum.mautic.org/t/email-editor-bug-v5-0-4-fpm/31984 "2024-05-10T18:25:30Z")
Your software My Mautic version is: v5.0.4-fpm My PHP version is: v8.1.28 My Database type and version is: mariadb v11.3.2 Your problem My problem is: The Mautic implementation is under docker and I use Nginx Proxy… --- ## [Stuck on composer install - Undefined constant PDO::MYSQL\_ATTR\_USE\_BUFFERED\_QUERY](https://forum.mautic.org/t/stuck-on-composer-install-undefined-constant-pdo-mysql-attr-use-buffered-query/32024)
**Author:** [@jwhoski](https://forum.mautic.org/u/jwhoski)\ **Replies:** 8\ **Last updated:** [May 9, 2024, 11:21pm UTC](https://forum.mautic.org/t/stuck-on-composer-install-undefined-constant-pdo-mysql-attr-use-buffered-query/32024 "2024-05-09T23:21:15Z")
Trying to get this installed on a fresh debian 12 LAMP stack VM based upon the requirements defined on your site. Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: m… --- ## [Twitter plugin url callback 500 error](https://forum.mautic.org/t/twitter-plugin-url-callback-500-error/32020)
**Author:** [@ncmon](https://forum.mautic.org/u/ncmon)\ **Replies:** 0\ **Last updated:** [May 9, 2024, 11:06am UTC](https://forum.mautic.org/t/twitter-plugin-url-callback-500-error/32020 "2024-05-09T11:06:12Z")
Your software My Mautic version is: 5 My PHP version is: 8.1 My Database type and version is: mariaDB Your problem My problem is: URL call back ends with 500 error These errors are showing in the log: mautic.CRITI… [Previous page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=6) [Next page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=8)