# Mautic 5 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=8 [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) **Page:** 9 --- ## [Migration from 5.0.3 to 5.0.4 doesn't work](https://forum.mautic.org/t/migration-from-5-0-3-to-5-0-4-doesnt-work/32018)
**Author:** [@myon](https://forum.mautic.org/u/myon)\ **Replies:** 0\ **Last updated:** [May 9, 2024, 7:42am UTC](https://forum.mautic.org/t/migration-from-5-0-3-to-5-0-4-doesnt-work/32018 "2024-05-09T07:42:26Z")
Your software My Mautic version is: 5.03 My PHP version is: 8.1.27 My Database type and version is: mysql 5.7.32-log Your problem My problem is: Migration from 5.0.3 to 5.0.4 doesn’t work Updating at the command li… --- ## [Using BCC or CC in "Send email to user" within Campaign Builder results in emails not being sent and a RFC2822 error in mautic-prod logs, as well as error on front end](https://forum.mautic.org/t/using-bcc-or-cc-in-send-email-to-user-within-campaign-builder-results-in-emails-not-being-sent-and-a-rfc2822-error-in-mautic-prod-logs-as-well-as-error-on-front-end/32014)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 0\ **Last updated:** [May 8, 2024, 8:48pm UTC](https://forum.mautic.org/t/using-bcc-or-cc-in-send-email-to-user-within-campaign-builder-results-in-emails-not-being-sent-and-a-rfc2822-error-in-mautic-prod-logs-as-well-as-error-on-front-end/32014 "2024-05-08T20:48:35Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.27 My Database type and version is: 10.3.39-MariaDB-1:10.3.39+maria Your problem When using a “Send email to user” block in the campaign editor, ente… --- ## [Synchronise Mautic to Nextlcoud contacts possible?](https://forum.mautic.org/t/synchronise-mautic-to-nextlcoud-contacts-possible/31847)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [May 5, 2024, 10:03am UTC](https://forum.mautic.org/t/synchronise-mautic-to-nextlcoud-contacts-possible/31847 "2024-05-05T10:03:27Z")
Mautic 5.0.4 Is ist possible to synchronise Mautic with Nextcloud contacts? I yes, anywhere a tutorial for beginners like me? --- ## [M5 migration fails at doctrine:migrations:migrate](https://forum.mautic.org/t/m5-migration-fails-at-doctrinemigrate/31952)
**Author:** [@andrass](https://forum.mautic.org/u/andrass)\ **Replies:** 1\ **Last updated:** [May 3, 2024, 8:02am UTC](https://forum.mautic.org/t/m5-migration-fails-at-doctrinemigrate/31952 "2024-05-03T08:02:39Z")
Trying to upgrade from Mautic 4 to Mautic 5 on a Ubuntu VPS using the command-line. I have two instances, for two different domains, running on this server. One upgrade runs fine without hick-ups, the other breaks when … --- ## [Failed upgrade from 4 to 5](https://forum.mautic.org/t/failed-upgrade-from-4-to-5/31934)
**Author:** [@azmautic](https://forum.mautic.org/u/azmautic)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 11:01pm UTC](https://forum.mautic.org/t/failed-upgrade-from-4-to-5/31934 "2024-05-01T23:01:57Z")
Your software My Mautic version is: 5.latest My PHP version is: 8.0.3 My Database type and version is: MySQL Your problem My problem is: after upgrading via CLI logs are showing Mautic is down. These errors are sho… --- ## [Error 500 after installation (Step2)](https://forum.mautic.org/t/error-500-after-installation-step2/31929)
**Author:** [@darkcorner](https://forum.mautic.org/u/darkcorner)\ **Replies:** 0\ **Last updated:** [May 1, 2024, 5:44pm UTC](https://forum.mautic.org/t/error-500-after-installation-step2/31929 "2024-05-01T17:44:18Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.28 My Database type and version is: MariaDB 10.11.6 Your problem I installed Mautic 5.0.4 using the script provided by the provider. I’ve tried sever… --- ## [Installing Mautic 5 with Nginx Unit](https://forum.mautic.org/t/installing-mautic-5-with-nginx-unit/31905)
**Author:** [@artol](https://forum.mautic.org/u/artol)\ **Replies:** 0\ **Last updated:** [April 30, 2024, 9:06am UTC](https://forum.mautic.org/t/installing-mautic-5-with-nginx-unit/31905 "2024-04-30T09:06:39Z")
Your software My Mautic version is: 5.15 My PHP version is: 8.2 My Database type and version is: mysql My unit config: { “listeners”: { “\*:80”: { “pass”: “routes” } }, "routes": \[ { "match": { … --- ## [Contacts being created by IP address but NOT being listed under "Anonymous" filter?](https://forum.mautic.org/t/contacts-being-created-by-ip-address-but-not-being-listed-under-anonymous-filter/31895)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 9:09pm UTC](https://forum.mautic.org/t/contacts-being-created-by-ip-address-but-not-being-listed-under-anonymous-filter/31895 "2024-04-29T21:09:22Z")
Hi, I’m noticing in my Mautic v5.0.4 version, that a bunch of Contacts are being created by IP address but they’re not being listed under the “Anonymous” filter. I know Mautic creates Contacts by IP address and they sh… --- ## [Bulk Contact Export : Email does not arrive](https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169)
**Author:** [@andrewchildsza](https://forum.mautic.org/u/andrewchildsza)\ **Replies:** 15\ **Last updated:** [April 29, 2024, 4:14pm UTC](https://forum.mautic.org/t/bulk-contact-export-email-does-not-arrive/31169 "2024-04-29T16:14:12Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1 My Database type and version is: 10.3.39-MariaDB Your problem My problem is: Email containing link to download bulk export does not arrive. These err… --- ## [Emails are not being sent (First time installation)](https://forum.mautic.org/t/emails-are-not-being-sent-first-time-installation/31891)
**Author:** [@joel\_costa](https://forum.mautic.org/u/joel_costa)\ **Replies:** 0\ **Last updated:** [April 29, 2024, 1:37pm UTC](https://forum.mautic.org/t/emails-are-not-being-sent-first-time-installation/31891 "2024-04-29T13:37:18Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.0.30 My Database type and version is: 5.7.23-23 Your problem My problem is: After the initial setup, I noticed that emails are not being delivered. Test… --- ## [Can't go next step in installation process](https://forum.mautic.org/t/cant-go-next-step-in-installation-process/31823)
**Author:** [@xabi](https://forum.mautic.org/u/xabi)\ **Replies:** 1\ **Last updated:** [April 29, 2024, 9:17am UTC](https://forum.mautic.org/t/cant-go-next-step-in-installation-process/31823 "2024-04-29T09:17:42Z")
Your software My Mautic version is: 5.0.4 My PHP version is: 8.1.10 My Database type and version is: mysql Ver 8.0.30 for Win64 on x86\_64 (MySQL Community Server - GPL) Your problem My problem is: When run the ins… --- ## [Mail Editor - Setting default values vor textblocks etc - possible?](https://forum.mautic.org/t/mail-editor-setting-default-values-vor-textblocks-etc-possible/31871)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 26, 2024, 2:23pm UTC](https://forum.mautic.org/t/mail-editor-setting-default-values-vor-textblocks-etc-possible/31871 "2024-04-26T14:23:02Z")
Mautic 5.0.4 Is it possible so set e.g. in Textblocks some default values like font, fontsize and so on? If not, it would a great improvement for further versions. --- ## [403 Error When Installing Version 5](https://forum.mautic.org/t/403-error-when-installing-version-5/31848)
**Author:** [@jjarrett](https://forum.mautic.org/u/jjarrett)\ **Replies:** 2\ **Last updated:** [April 26, 2024, 1:37pm UTC](https://forum.mautic.org/t/403-error-when-installing-version-5/31848 "2024-04-26T13:37:28Z")
Your software My Mautic version is: 5.04 My PHP version is: 7.4 My Database type and version is: No clue. Does this help? Server: DA PMA Signon (127.0.0.1 via TCP/IP) Server type: MySQL Server connection: SSL is not… --- ## [Getting 500 error after upgrade](https://forum.mautic.org/t/getting-500-error-after-upgrade/31813)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 2\ **Last updated:** [April 24, 2024, 4:22pm UTC](https://forum.mautic.org/t/getting-500-error-after-upgrade/31813 "2024-04-24T16:22:19Z")
Your software My Mautic version is: Upgrade from 4 to 5 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.5.24 Your problem My problem is: While upgrading, from the frontend, the process got stu… --- ## [Changed "cache" folder to 777 and error log still shows "Unable to create the "cache" directory"](https://forum.mautic.org/t/changed-cache-folder-to-777-and-error-log-still-shows-unable-to-create-the-cache-directory/31763)
**Author:** [@olimits7](https://forum.mautic.org/u/olimits7)\ **Replies:** 5\ **Last updated:** [April 23, 2024, 1:42pm UTC](https://forum.mautic.org/t/changed-cache-folder-to-777-and-error-log-still-shows-unable-to-create-the-cache-directory/31763 "2024-04-23T13:42:33Z")
Your software My Mautic version is: 5 My PHP version is: 8.0.30 My Database type and version is: MariaDB 10.3.39 Your problem My problem is: Mautic login page won’t load These errors are showing in the log: \[Sun … --- ## [PHP Error : include(/config/paths.php)](https://forum.mautic.org/t/php-error-include-config-paths-php/31799)
**Author:** [@imhiri](https://forum.mautic.org/u/imhiri)\ **Replies:** 2\ **Last updated:** [April 23, 2024, 1:17pm UTC](https://forum.mautic.org/t/php-error-include-config-paths-php/31799 "2024-04-23T13:17:31Z")
Your software My Mautic version is: 5 My PHP version is:8.1 My Database type and version is: 10 Your problem My problem is: I have a php error and my platform is offline These errors are showing in the log: PHP Wa… --- ## [Upgrade from MAUTIC 4.4.10 --\> 5.0.1 problem](https://forum.mautic.org/t/upgrade-from-mautic-4-4-10-5-0-1-problem/30494)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 12\ **Last updated:** [April 23, 2024, 9:15am UTC](https://forum.mautic.org/t/upgrade-from-mautic-4-4-10-5-0-1-problem/30494 "2024-04-23T09:15:48Z")
Your software My Mautic version is: 5.0.1 My PHP version is: 8.0.28 My Database type and version is: MySQL 8.0.35 Your problem My problem is: After upgrade from 4.4.10 → 5.0.1 I’m getting red offline error message … --- ## [SendGrid API Bridge Error in Mautic 5.0.3](https://forum.mautic.org/t/sendgrid-api-bridge-error-in-mautic-5-0-3/31239)
**Author:** [@iamrahulks](https://forum.mautic.org/u/iamrahulks)\ **Replies:** 6\ **Last updated:** [April 22, 2024, 4:56pm UTC](https://forum.mautic.org/t/sendgrid-api-bridge-error-in-mautic-5-0-3/31239 "2024-04-22T16:56:16Z")
Your software My Mautic version is: 5.0.3 My PHP version is: 8.1.27 My Database type and version is: mysql Ver 15.1 Distrib 10.3.39-MariaDB, for debian-linux-gnu (x86\_64) using readline 5.2 Your problem My problem … --- ## [Tried to ugprade from 4.2 and got app/bundles/CoreBundle/Resources/views/Offline](https://forum.mautic.org/t/tried-to-ugprade-from-4-2-and-got-app-bundles-corebundle-resources-views-offline/31767)
**Author:** [@dandumit](https://forum.mautic.org/u/dandumit)\ **Replies:** 2\ **Last updated:** [April 22, 2024, 12:23pm UTC](https://forum.mautic.org/t/tried-to-ugprade-from-4-2-and-got-app-bundles-corebundle-resources-views-offline/31767 "2024-04-22T12:23:23Z")
Your software My Mautic version is: mautic 5 My PHP version is:8.1 My Database type and version is: maria db Your problem My problem is:after upgrade I cannot access. I get : The “app/bundles/CoreBundle/Resources/v… --- ## [How to create a form to assign some tags to a new contact](https://forum.mautic.org/t/how-to-create-a-form-to-assign-some-tags-to-a-new-contact/31768)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 22, 2024, 4:06am UTC](https://forum.mautic.org/t/how-to-create-a-form-to-assign-some-tags-to-a-new-contact/31768 "2024-04-22T04:06:38Z")
Mautic 5.0.4: I’d like to add in my newsletter subscription form 3 selection fields which can the new contact click on: 1 Prospect (if clicked on, the new contact should get the tag “prospect”) 2 Customer (should get … --- ## [Thanks for improving the e-Mail builder](https://forum.mautic.org/t/thanks-for-improving-the-e-mail-builder/31746)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 0\ **Last updated:** [April 19, 2024, 10:54am UTC](https://forum.mautic.org/t/thanks-for-improving-the-e-mail-builder/31746 "2024-04-19T10:54:41Z")
Mautic 5.0.4 Php 8.1.27 I made my first e-mail newsletter with the improved e-mail bilder. The pop-up window makes the workflow faster. At it seems it works without any bugs. Hope that the landing page builder also ge… --- ## [Landing page editor - general questions howto build responsive designs](https://forum.mautic.org/t/landing-page-editor-general-questions-howto-build-responsive-designs/31733)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 14\ **Last updated:** [April 18, 2024, 6:57pm UTC](https://forum.mautic.org/t/landing-page-editor-general-questions-howto-build-responsive-designs/31733 "2024-04-18T18:57:48Z")
Mautic 5.0.4 - Php 8.1.27 Hello colleagues, i search an easy template for a landing page which has a responsive view for smartphones, someone like in the e-mail tamplates the “Cofirm Me” template, which works in an the … --- ## [Special character problem (&öäü) - maybe utf8 problem?](https://forum.mautic.org/t/special-character-problem-oau-maybe-utf8-problem/31682)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [April 18, 2024, 6:16pm UTC](https://forum.mautic.org/t/special-character-problem-oau-maybe-utf8-problem/31682 "2024-04-18T18:16:49Z")
Mautic 5.0.4 PHP 8.1.27 Mariadb 10.6 I have a problem with special characters - maybe utf8 problem? I saw at the installation of php 8.1 some warning message about utf8 - some was chaning in php8,1 from php8.0 My … --- ## [Signatur on Multi Instance is always taken from System entry](https://forum.mautic.org/t/signatur-on-multi-instance-is-always-taken-from-system-entry/31717)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 8\ **Last updated:** [April 18, 2024, 6:58am UTC](https://forum.mautic.org/t/signatur-on-multi-instance-is-always-taken-from-system-entry/31717 "2024-04-18T06:58:57Z")
Mautic 5.0.4 Php 8.1.27 I have a multi user instance and at the moment, not the signatures from the owner are transmitted, but always the default signature from the Mautic settings. In my e-mail i use the {signaure} s… --- ## [Service to send email through multiple ESPs is not showing](https://forum.mautic.org/t/service-to-send-email-through-multiple-esps-is-not-showing/31721)
**Author:** [@prince\_kumar](https://forum.mautic.org/u/prince_kumar)\ **Replies:** 1\ **Last updated:** [April 17, 2024, 7:06pm UTC](https://forum.mautic.org/t/service-to-send-email-through-multiple-esps-is-not-showing/31721 "2024-04-17T19:06:28Z")
Service to send email through is not showing Your software My Mautic version is: v5.0.3 My PHP version is: 8.1 We have successfully set up Mautic on our local system using Docker. In the email settings, we notic… --- ## [Update from 4.4.10 to 5.0.4 Tipps - Manual is incomplete](https://forum.mautic.org/t/update-from-4-4-10-to-5-0-4-tipps-manual-is-incomplete/31649)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 4\ **Last updated:** [April 17, 2024, 4:54pm UTC](https://forum.mautic.org/t/update-from-4-4-10-to-5-0-4-tipps-manual-is-incomplete/31649 "2024-04-17T16:54:40Z")
I found out, how to update successfully from 4.4.10 to 5.0.4 The first time mautic wasn’t able to use as here reported: The manual How to update Mautic 5.x — Mautic Documentation 0.1 documentation is incomplete Afte… --- ## [Copy e-Mail as template from one user to other user](https://forum.mautic.org/t/copy-e-mail-as-template-from-one-user-to-other-user/31696)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 2\ **Last updated:** [April 16, 2024, 7:29am UTC](https://forum.mautic.org/t/copy-e-mail-as-template-from-one-user-to-other-user/31696 "2024-04-16T07:29:00Z")
Mautic 5.0.4 i have a multi user instance. All user can access the mails to use mails as templates from others for himself by copying the mail. Now user2 wants to copy a e-mail from user1 to use it as template. But sti… --- ## [MariaDB 10.6 - Upgrade to 11.x](https://forum.mautic.org/t/mariadb-10-6-upgrade-to-11-x/31691)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 1\ **Last updated:** [April 15, 2024, 10:33pm UTC](https://forum.mautic.org/t/mariadb-10-6-upgrade-to-11-x/31691 "2024-04-15T22:33:41Z")
I’d like to update my database version to the most restent mariadb: My System: Ubuntu 22.04 server At the moment: stefan@mautic01:~$ mariadb --version mariadb Ver 15.1 Distrib 10.6.16-MariaDB, for debian-linux-gnu (x… --- ## [Rights problem at installatioin, delete cache, and some strange things over night](https://forum.mautic.org/t/rights-problem-at-installatioin-delete-cache-and-some-strange-things-over-night/31661)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 24\ **Last updated:** [April 15, 2024, 4:09pm UTC](https://forum.mautic.org/t/rights-problem-at-installatioin-delete-cache-and-some-strange-things-over-night/31661 "2024-04-15T16:09:41Z")
Since 5.0.4 i have right problems: Over night something happend, so had now in the morning a 500 error message. After chown -R www-data:www-data /var/www/html/mautic chmod -R 755 /var/www/html/mautic all works again. … --- ## [Register custom mailer transport in Mautic 5](https://forum.mautic.org/t/register-custom-mailer-transport-in-mautic-5/31670)
**Author:** [@g33kg1rl](https://forum.mautic.org/u/g33kg1rl)\ **Replies:** 5\ **Last updated:** [April 15, 2024, 8:05am UTC](https://forum.mautic.org/t/register-custom-mailer-transport-in-mautic-5/31670 "2024-04-15T08:05:25Z")
Your software My Mautic version is: Mautic 5.0.3 My PHP version is: 8.1.27 My Database type and version is: 10.11.6-MariaDB-0+deb12u1 I am trying to add Elastic Email support to my Mautic installation using Symfony-m… [Previous page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=7) [Next page](https://forum.mautic.org/c/support/mautic-5-install-upgrade-support/108.md?page=9)