# Mautic 6 Install/Upgrade Support **URL:** https://forum.mautic.org/c/support/mautic-6-install-upgrade-support/111.md [Latest](https://forum.mautic.org/latest.md) · [Categories](https://forum.mautic.org/categories.md) · [Tags](https://forum.mautic.org/tags.md) --- ## [About the Mautic 6 Install/Upgrade Support category](https://forum.mautic.org/t/about-the-mautic-6-install-upgrade-support-category/35188)
**Author:** [@silavapi](https://forum.mautic.org/u/silavapi)\ **Replies:** 0\ **Last updated:** [March 5, 2025, 3:03pm UTC](https://forum.mautic.org/t/about-the-mautic-6-install-upgrade-support-category/35188 "2025-03-05T15:03:48Z")
This category is for getting help with Mautic 6 installations and upgrades. :police\_car\_light:IMPORTANT NOTE::police\_car\_light: Mautic 6 is currently in alpha release. this means you should only be using in a developm… --- ## [Securing the docroot directory](https://forum.mautic.org/t/securing-the-docroot-directory/38364)
**Author:** [@maerlyn](https://forum.mautic.org/u/maerlyn)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 11:14am UTC](https://forum.mautic.org/t/securing-the-docroot-directory/38364 "2026-09-18T11:14:32Z")
Hello! I’m an ops guy tasked with creating a mautic instance for our company. I’ve tried two methods: via composer (mautic/recommended-project), and by downloading a release package from github. Both were version 6.0.9 … --- ## [Security concerns](https://forum.mautic.org/t/security-concerns/38040)
**Author:** [@crozilla](https://forum.mautic.org/u/crozilla)\ **Replies:** 1\ **Last updated:** [April 8, 2026, 4:29pm UTC](https://forum.mautic.org/t/security-concerns/38040 "2026-04-08T16:29:37Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.1.33 My Database type and version is: MySQL 8.0.41-0ubuntu0.24.04.1 Your problem My problem is: Cannot upgrade MySQL to 8.4, is my instance at serious r… --- ## [Anybody know about a working AMAZON SES plugin (delivery + callback for bounces) for Mautic 6.0?](https://forum.mautic.org/t/anybody-know-about-a-working-amazon-ses-plugin-delivery-callback-for-bounces-for-mautic-6-0/35402)
**Author:** [@omert](https://forum.mautic.org/u/omert)\ **Replies:** 12\ **Last updated:** [April 6, 2026, 8:55am UTC](https://forum.mautic.org/t/anybody-know-about-a-working-amazon-ses-plugin-delivery-callback-for-bounces-for-mautic-6-0/35402 "2026-04-06T08:55:39Z")
Anybody know about a working AMAZON SES plugin (delivery + callback for bounces) for Mautic 6.0 ? The current one I have doesn’t work: pabloveintimilla/mautic-amazon-ses Thanks. --- ## [How can I identify companies without having to add a company field to the form?](https://forum.mautic.org/t/how-can-i-identify-companies-without-having-to-add-a-company-field-to-the-form/37513)
**Author:** [@ekatronik](https://forum.mautic.org/u/ekatronik)\ **Replies:** 3\ **Last updated:** [March 26, 2026, 8:16pm UTC](https://forum.mautic.org/t/how-can-i-identify-companies-without-having-to-add-a-company-field-to-the-form/37513 "2026-03-26T20:16:28Z")
Hi. Let’s say I have a form (just a name and email address). I place this form on two websites, website A and website B. Anyone who submits the form on website A will be identified as being from Company A, and anyone … --- ## [Email opening tracking data error](https://forum.mautic.org/t/email-opening-tracking-data-error/37492)
**Author:** [@alexr](https://forum.mautic.org/u/alexr)\ **Replies:** 0\ **Last updated:** [March 17, 2026, 4:20am UTC](https://forum.mautic.org/t/email-opening-tracking-data-error/37492 "2026-03-17T04:20:49Z")
Your software My Mautic version is: 6.0.8 My PHP version is: 8.2 My Database type and version is: MARIADB\_11.4 Your problem My problem is: Email open tracking statistics are inaccurate. For example, in an event wher… --- ## [Process Email queue](https://forum.mautic.org/t/process-email-queue/37474)
**Author:** [@javierxul](https://forum.mautic.org/u/javierxul)\ **Replies:** 3\ **Last updated:** [March 13, 2026, 12:48am UTC](https://forum.mautic.org/t/process-email-queue/37474 "2026-03-13T00:48:45Z")
Your software My Mautic version is: 6.0.2 My PHP version is: 8.3 My Database type and version is: MySQL/MariaDB Your problem My problem is: We’re trying to configure Mautic for queue-based email processing using Symf… --- ## [Mautic 6.0.2 to 6.0.3 Update Can’t DROP INDEX \`mtc\_company\_match\` Error](https://forum.mautic.org/t/mautic-6-0-2-to-6-0-3-update-can-t-drop-index-mtc-company-match-error/36084)
**Author:** [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Replies:** 11\ **Last updated:** [March 12, 2026, 2:32pm UTC](https://forum.mautic.org/t/mautic-6-0-2-to-6-0-3-update-can-t-drop-index-mtc-company-match-error/36084 "2026-03-12T14:32:56Z")
Hello, Mautic update 6.0.3 has recently been released and I have been eager to install it. However when you try and upgrade Mautic 6.0.2 to 6.0.3 then it fails with the same error as this post below. Looks like the … --- ## [Email campaign not tracking opens](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956)
**Author:** [@christophe9880](https://forum.mautic.org/u/christophe9880)\ **Replies:** 5\ **Last updated:** [March 5, 2026, 6:24am UTC](https://forum.mautic.org/t/email-campaign-not-tracking-opens/35956 "2026-03-05T06:24:19Z")
We are using Mautic 6.02 but when sending mails, we do not see who opened an email. Somebody else facing the same issue? Version: v6.0.2 --- ## [Segment grows but sending is stuck on september](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396)
**Author:** [@ggrey](https://forum.mautic.org/u/ggrey)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:46pm UTC](https://forum.mautic.org/t/segment-grows-but-sending-is-stuck-on-september/37396 "2026-02-20T14:46:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.1 My Database type and version is: 11.2.6-MariaDB-ubu2204 Your problem My problem is: Hi, I have noticed that since upgrading to v6 from 5 back in sept… --- ## [Mautic 6.0.6 import process very slow](https://forum.mautic.org/t/mautic-6-0-6-import-process-very-slow/37377)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 1\ **Last updated:** [February 20, 2026, 2:37pm UTC](https://forum.mautic.org/t/mautic-6-0-6-import-process-very-slow/37377 "2026-02-20T14:37:05Z")
I am trying to import 10lac record via cli in a batch like 50k in fresh installed mautic version 6.0.6 inially it speed was 7 per sec but after import 1lac data now speed is gradually reducing it is now 3 per sec . It s… --- ## [Unable to Search DNC contact](https://forum.mautic.org/t/unable-to-search-dnc-contact/37394)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 0\ **Last updated:** [February 18, 2026, 1:43pm UTC](https://forum.mautic.org/t/unable-to-search-dnc-contact/37394 "2026-02-18T13:43:40Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3 My Database type and version is: mysql Your problem My problem is: I am unable to search DNC contact using API endpoint GET /api/contacts?search=is:dn… --- ## [Mautic 6.0.6 webhook not executing](https://forum.mautic.org/t/mautic-6-0-6-webhook-not-executing/37352)
**Author:** [@shyamalm](https://forum.mautic.org/u/shyamalm)\ **Replies:** 3\ **Last updated:** [February 16, 2026, 2:44pm UTC](https://forum.mautic.org/t/mautic-6-0-6-webhook-not-executing/37352 "2026-02-16T14:44:30Z")
Your software My Mautic version is: 6.0.6 My PHP version is: 8.3 My Database type and version is: Mysql Your problem My problem is: Webhook url not exceuting on email open event, I was tried to send payload using ‘S… --- ## [How to configure mautic 6.0.5 to use doctrine queues](https://forum.mautic.org/t/how-to-configure-mautic-6-0-5-to-use-doctrine-queues/37309)
**Author:** [@strma](https://forum.mautic.org/u/strma)\ **Replies:** 4\ **Last updated:** [February 9, 2026, 4:19pm UTC](https://forum.mautic.org/t/how-to-configure-mautic-6-0-5-to-use-doctrine-queues/37309 "2026-02-09T16:19:48Z")
Your software My Mautic version is: 6.0.5 My PHP version is: 8.3 My Database type and version is: MariaDB 11.8.3 Current Status I am currently using the “sync” scheme for sending e-mails directly to my SMTP service … --- ## [Grapesjs giving 404 error - incorrect file path referenced](https://forum.mautic.org/t/grapesjs-giving-404-error-incorrect-file-path-referenced/37300)
**Author:** [@lwdeddie](https://forum.mautic.org/u/lwdeddie)\ **Replies:** 0\ **Last updated:** [February 4, 2026, 10:40am UTC](https://forum.mautic.org/t/grapesjs-giving-404-error-incorrect-file-path-referenced/37300 "2026-02-04T10:40:26Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.1.34 My Database type and version is: pdo\_mysql 8.0.45 Your problem: My grapesjs is giving me a 404 when attempting to upload images. I have a fresh mau… --- ## [Restarting a campaign by re-entering an existing contact](https://forum.mautic.org/t/restarting-a-campaign-by-re-entering-an-existing-contact/37286)
**Author:** [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Replies:** 3\ **Last updated:** [February 3, 2026, 11:32am UTC](https://forum.mautic.org/t/restarting-a-campaign-by-re-entering-an-existing-contact/37286 "2026-02-03T11:32:36Z")
Your software My Mautic version is: 6.0.7 My PHP version is: 8.3.6 I have several forms for product campaigns: A new customer is entered in a form to produkt A, after that, the product tag is added and the contact is … --- ## [Can't create a new standalone form](https://forum.mautic.org/t/cant-create-a-new-standalone-form/37194)
**Author:** [@siteleas](https://forum.mautic.org/u/siteleas)\ **Replies:** 8\ **Last updated:** [January 26, 2026, 10:06am UTC](https://forum.mautic.org/t/cant-create-a-new-standalone-form/37194 "2026-01-26T10:06:07Z")
I have Mautic 6.07 installed. I am trying to create a new standalone form, but when I save the form, it gives me an error and then fails to save the form. The buttons for saving the form are disabled, and there is no err… --- ## [AWS SMTP](https://forum.mautic.org/t/aws-smtp/36987)
**Author:** [@finive](https://forum.mautic.org/u/finive)\ **Replies:** 9\ **Last updated:** [January 11, 2026, 10:22pm UTC](https://forum.mautic.org/t/aws-smtp/36987 "2026-01-11T22:22:03Z")
I’m struggling to get SMTP to work via AWS SES. I have tested and know my credentials are good. I get this error: Failed to authenticate on SMTP server with username “AKIATEZRKFPFQNO2GJ6P” using the following authentic… --- ## [Ongoing Issue with Mautic v6 and Dynamic Content](https://forum.mautic.org/t/ongoing-issue-with-mautic-v6-and-dynamic-content/36273)
**Author:** [@acgreen25](https://forum.mautic.org/u/acgreen25)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 1:19pm UTC](https://forum.mautic.org/t/ongoing-issue-with-mautic-v6-and-dynamic-content/36273 "2026-01-08T13:19:57Z")
Hi! I’ve been attempting to run Mautic v6.0.3 (Apache) in a containerized environment on QNAP Container Station using Docker Compose. The stack includes separate containers for the app, cron jobs, and queue worker, alon… --- ## [Issue setting up email using Amazone SES on Mautic 6](https://forum.mautic.org/t/issue-setting-up-email-using-amazone-ses-on-mautic-6/35542)
**Author:** [@kafoalex](https://forum.mautic.org/u/kafoalex)\ **Replies:** 4\ **Last updated:** [December 24, 2025, 9:59pm UTC](https://forum.mautic.org/t/issue-setting-up-email-using-amazone-ses-on-mautic-6/35542 "2025-12-24T21:59:37Z")
Hello Mautic community, I’m currently facing an issue configuring Amazon SES with Mautic 6. In Mautic 4, there was an AWS plugin available, but it seems to be missing in version 6. Has anyone successfully integrated Amaz… --- ## [Using webhook to validate data in campaigns](https://forum.mautic.org/t/using-webhook-to-validate-data-in-campaigns/37081)
**Author:** [@jeroenverschoor](https://forum.mautic.org/u/jeroenverschoor)\ **Replies:** 3\ **Last updated:** [December 16, 2025, 1:18pm UTC](https://forum.mautic.org/t/using-webhook-to-validate-data-in-campaigns/37081 "2025-12-16T13:18:32Z")
I’m struggeling with using a webhook within a campaign to validate the email address before it is stored and used. I can add the Webhook, but is seems I cannot process data received from the webhook. For example: add a … --- ## [500 Error on new Install](https://forum.mautic.org/t/500-error-on-new-install/37033)
**Author:** [@imvain2](https://forum.mautic.org/u/imvain2)\ **Replies:** 2\ **Last updated:** [December 10, 2025, 10:46am UTC](https://forum.mautic.org/t/500-error-on-new-install/37033 "2025-12-10T10:46:40Z")
I just installed Mautic 6 .0.7 via Softaculous. When I go to the URL I get a 500 error. After digging into the logs I found this error: mautic.CRITICAL: Uncaught PHP Exception Error: “Failed opening required ‘/MYPATH/v… --- ## [Users avatar broken, not showing](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850)
**Author:** [@amos.xue\_mautic](https://forum.mautic.org/u/amos.xue_mautic)\ **Replies:** 9\ **Last updated:** [December 6, 2025, 12:17am UTC](https://forum.mautic.org/t/users-avatar-broken-not-showing/36850 "2025-12-06T00:17:47Z")
Hello, I recently installed Mautic v6 in a test environment, and I noticed the users’ avatars are not displaying properly. See screenshot below. I tried a few troubleshooting steps, including fixing the URL, adding … --- ## [Segments don't load contacts](https://forum.mautic.org/t/segments-dont-load-contacts/37016)
**Author:** [@artnikpro](https://forum.mautic.org/u/artnikpro)\ **Replies:** 3\ **Last updated:** [December 2, 2025, 8:26pm UTC](https://forum.mautic.org/t/segments-dont-load-contacts/37016 "2025-12-02T20:26:36Z")
Hey! I manually added a couple of contacts, then went to Segments and created a segment with a filter for “Email” - “equals” - “contact’s email”, but the segment doesn’t load the contact. I also tried to filter by count… --- ## [Mautic 6 with Coolify not able to switch locale language for backend](https://forum.mautic.org/t/mautic-6-with-coolify-not-able-to-switch-locale-language-for-backend/36943)
**Author:** [@gunas108](https://forum.mautic.org/u/gunas108)\ **Replies:** 1\ **Last updated:** [November 19, 2025, 8:26am UTC](https://forum.mautic.org/t/mautic-6-with-coolify-not-able-to-switch-locale-language-for-backend/36943 "2025-11-19T08:26:02Z")
Hello everybody, i am new to mautic but have used a bunch of email marketing tools before. i installed mautic with coolify which was a breeze, but I am struggling in switching the backend language to German. can see in… --- ## [Guide for custom themes in Mautic 6 | previous themes stopped working after upgrade to version 6](https://forum.mautic.org/t/guide-for-custom-themes-in-mautic-6-previous-themes-stopped-working-after-upgrade-to-version-6/36936)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 0\ **Last updated:** [November 18, 2025, 9:45am UTC](https://forum.mautic.org/t/guide-for-custom-themes-in-mautic-6-previous-themes-stopped-working-after-upgrade-to-version-6/36936 "2025-11-18T09:45:55Z")
Hey folks, Is there any new guide on how to build themes for Mautic 6 - all my themes from previous versions 4 and 5 are not working on version 6. i have checked the official themes and followed same steps but still alw… --- ## [Using v6.0.6 “Add field based on selected value” does not work](https://forum.mautic.org/t/using-v6-0-6-add-field-based-on-selected-value-does-not-work/36911)
**Author:** [@istvan](https://forum.mautic.org/u/istvan)\ **Replies:** 0\ **Last updated:** [November 15, 2025, 5:50am UTC](https://forum.mautic.org/t/using-v6-0-6-add-field-based-on-selected-value-does-not-work/36911 "2025-11-15T05:50:57Z")
Previously, I created a form in Mautic v4.4.9 using “Add field based on selected value, and it worked perfectly. Now, using v6.0.6, with the same settings, this feature does not work. I would like to ask for help in sol… --- ## [\--exclude on mautic:campaigns:trigger](https://forum.mautic.org/t/exclude-on-mautictrigger/36893)
**Author:** [@rabii](https://forum.mautic.org/u/rabii)\ **Replies:** 1\ **Last updated:** [November 14, 2025, 9:13pm UTC](https://forum.mautic.org/t/exclude-on-mautictrigger/36893 "2025-11-14T21:13:10Z")
when using --exclude according to documentation this should exclude any existing events from being triggered again however when i tested this on my campaign - the whole campaign trigger is stalled and nothing triggers at… --- ## [Emails are not sending but test email goes fine](https://forum.mautic.org/t/emails-are-not-sending-but-test-email-goes-fine/36887)
**Author:** [@pratikkinage](https://forum.mautic.org/u/pratikkinage)\ **Replies:** 3\ **Last updated:** [November 14, 2025, 5:57am UTC](https://forum.mautic.org/t/emails-are-not-sending-but-test-email-goes-fine/36887 "2025-11-14T05:57:14Z")
Hello Team, I am using 6.0.6 version of Mautic. Installed via Coolify and Docker compose. I have added my AWS SES SMTP and test email goes fine. But when I send a campaign or even send a custom email to specific contac… --- ## [Ceating a new channel (whatsapp)](https://forum.mautic.org/t/ceating-a-new-channel-whatsapp/36802)
**Author:** [@alfmos](https://forum.mautic.org/u/alfmos)\ **Replies:** 3\ **Last updated:** [October 30, 2025, 2:38pm UTC](https://forum.mautic.org/t/ceating-a-new-channel-whatsapp/36802 "2025-10-30T14:38:07Z")
Hello to all, we have created an integration to send Whatapp messages through Twilio, via a plugin that creates a new campaign action, where you can specify the template\_id of twilio, and variables to pass to the templa… [Next page](https://forum.mautic.org/c/support/mautic-6-install-upgrade-support/111.md?page=1)