# 404 error while installation

**URL:** <https://forum.mautic.org/t/404-error-while-installation/2939>\
**Category:** Product Support\
**Created:** [December 9, 2015, 12:09pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939 "2015-12-09T12:09:37Z")\
**Posts on this page:** 17\
**Page:** 1

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:09pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/1 "2015-12-09T12:09:37Z")

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Hi, i am trying to install mautic on web server  
  
  
  
mod\_rewrite is enabled  
  
  
  
i pushed all code in domain/mautic/ folder  
  
  
  
and when i open domain/mautic/index.php it gives me 404 error. with URL domain/installer  
  
  
  
please provide any solution for this problem

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:09pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/2 "2015-12-09T12:09:37Z")

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Hi, i am trying to install mautic on web server

mod\_rewrite is enabled

i pushed all code in domain/mautic/ folder

and when i open domain/mautic/index.php it gives me 404 error. with URL domain/installer

please provide any solution for this problem

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 12:15pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/3 "2015-12-09T12:15:37Z")

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It seems to me that some of the Mautic files were not uploaded to your server successfully.

Please, don’t write to me with personal message. This way the answers won’t help other people with similar issue.

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:20pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/4 "2015-12-09T12:20:43Z")

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okay i have the same post in issue center as well. but there are no files missing. i have downloaded the zip file of version 1.2.2 extracted it and uploaded it.

so files are not missing because the same folder is working on local.

is this issue is because of htaccess file?

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:22pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/5 "2015-12-09T12:22:25Z")

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please answer about my question in this issue which is public. and it will help others as well  
[https://www.mautic.org/community/index.php/1295-404-error-while-installation](https://www.mautic.org/community/index.php/1295-404-error-while-installation)

thank you

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 12:24pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/6 "2015-12-09T12:24:41Z")

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Yes, it might be. If it works on local and the files were uploaded successfully, then it has to be a server configuration issue. You might want to discuss it rather with your server / hosting provider.

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:33pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/7 "2015-12-09T12:33:27Z")

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Okay Thanks, i will try to talk with hosting providers or to find bug in htaccess… but is there any other possibility because of which i am getting this error?

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 12:40pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/8 "2015-12-09T12:40:18Z")

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I can’t think of any

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<div class="post-metadata">

**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:43pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/9 "2015-12-09T12:43:55Z")

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is there any way possible to change configuration of locally installed version of mautic on webserver without installing it on web server?

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**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 12:47pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/10 "2015-12-09T12:47:23Z")

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You probably mean the values stored in /app/config/local.php

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**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:50pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/11 "2015-12-09T12:50:32Z")

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yes

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<div class="post-metadata">

**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 12:59pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/12 "2015-12-09T12:59:03Z")

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i uploaded the installed files from local to server and changed all the details accordingly in config/local.php  
there is error called

The site is currently offline due to encountering an error. If the problem persists, please contact the system administrator.  
System administrators, check server logs for errors.

any idea?

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 1:00pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/13 "2015-12-09T13:00:19Z")

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> [@](#):
>
> check server logs for errors.

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<div class="post-metadata">

**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 1:04pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/14 "2015-12-09T13:04:14Z")

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i did uploaded db as well, removed cache  
and after that i get 404 error again but to different url to login for dashboard  
domain/mautic/s/dashboard

so what do you think? what is causing this problem?

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<div class="post-metadata">

**Author:** ![escopecz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/escopecz/32/370_2.png) [@escopecz](https://forum.mautic.org/u/escopecz)\
**Post date:** [December 9, 2015, 1:07pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/15 "2015-12-09T13:07:36Z")

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> [@](#):
>
> check server logs for errors.

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<div class="post-metadata">

**Author:** ![himanshukatyal23](https://avatars.discourse-cdn.com/v4/letter/h/258eb7/32.png) [@himanshukatyal23](https://forum.mautic.org/u/himanshukatyal23)\
**Post date:** [December 9, 2015, 1:10pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/16 "2015-12-09T13:10:52Z")

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okay. thanks

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<div class="post-metadata">

**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [February 2, 2020, 10:56pm UTC](https://forum.mautic.org/t/404-error-while-installation/2939/17 "2020-02-02T22:56:42Z")

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