# 5.0.1 -\> 5.0.2 No longer able to open campaign builder **URL:** \ **Category:** Mautic 5 Install/Upgrade Support\ **Created:** [February 1, 2024, 1:09am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745 "2024-02-01T01:09:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 1, 2024, 1:09am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/1 "2024-02-01T01:09:56Z")
**Your software** My Mautic version is: 5.0.2 My PHP version is: 8.1.26 My Database type and version is: MySQL 8.0.35 **Your problem** My problem is: Since updating to 5.0.2 from 5.0.1, I have not been able to launch the campaign builder. ![Attempt-to-launch-campaign-builder](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fb720ed58f15517ff5ffb8089c545bf6112e0346.gif) These errors are showing in the log: I could not find any relevant logs, but I may not have been looking in the right place. Steps I have tried to fix the problem: - Clear cache folder for the Mautic app. - Restart the server. - Create a new campaign to see if only existing campaigns are affected, but unable to open campaign builder of new campaigns as well. Any ideas of what I can try? Thanks! ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [February 1, 2024, 10:09am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/2 "2024-02-01T10:09:31Z")
Hello @xavier_h I would take some extra more steps to understand the problem: 1. Clean your browser cache 2. Check your browser console, and see if it has any errors. 3. Check your error log system at Settings \> System log \> Log Best regards, Ricardo Freire ---
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 1, 2024, 4:32pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/3 "2024-02-01T16:32:37Z")
Hi @ricfreire ! Thank you for the reply and suggestions! I tried clearing the browser cache by deleting the cookies, session storage, and local storage. After hard refreshing, signing in, I am still unable to open the campaign builder. 🤔 I do have some warnings and an error in the console related to being unable to fetch the avatar image. Not sure why it’s trying to get the image from the [i2.wp.com](http://i2.wp.com) domain. ![mautic-browser-console](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a890155050928ddc3f25545e8a232194d0101935.png) Additionally, there do not seem to be any logs within System Info. ![mautic-systeminfo-error-log-empty](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3473cd10548dca3a03f542d39760f2475c1595e0.png) Many thanks! ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [February 1, 2024, 4:39pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/4 "2024-02-01T16:39:06Z")
@xavier_h two questions: - Are you using an Ad blocker or any Chrome extension related to it? - Did you set up your Mautic folder permissions properly? ---
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 1, 2024, 5:20pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/5 "2024-02-01T17:20:35Z")
@ricfreire 1. No ad-blocker. I tried accessing in both Chrome and Edge, but cannot open the campaign builder in either. 2. It’s possible the folder permissions are not properly configured as I ran into permissions-related issues during installation, but I thought I resolved them since I was able to complete the installation. The mautic folder has read/write permissions for the non-root sudo user (`xavier`) ![mautic-folder-permissions](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/1/114d815d0efeb4c5f163bc04f72f7e716816f149.png) ---
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 2, 2024, 3:39am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/6 "2024-02-02T03:39:58Z")
Looked a bit further into this and when I click the “Launch Campaign Builder” button the `div` with the `campaign-builder` class still has the `hide` class: ![campaign-builder-hide](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fc91ddf7c8658ce6b965d3e73f96dcbd25d42835.png) If I manually remove the `hide` class and add the `builder-active` class and interact with the campaign tree, it seems to work (not sure if that’s all that’s needed though). Side note: Maybe it was a pointless attempt, but I tried to run `mQuery('#campaign-builder').trigger('campaign-builder:show');` from the console but it didn’t do anything. ---
**Author:** ![ricfreire](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ricfreire/32/14973_2.png) [@ricfreire](https://forum.mautic.org/u/ricfreire)\ **Post date:** [February 2, 2024, 9:57am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/7 "2024-02-02T09:57:08Z")
@xavier_h if it is a bug with the plataform, please open an issue on GitHub about this problem at [GitHub - mautic/mautic: Mautic: Open Source Marketing Automation Software.](https://github.com/mautic/mautic) That way the community can fix it 🙂 ---
**Author:** ![patryk.gruszka](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/patryk.gruszka/32/9813_2.png) [@patryk.gruszka](https://forum.mautic.org/u/patryk.gruszka)\ **Post date:** [February 2, 2024, 12:41pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/8 "2024-02-02T12:41:03Z")
@xavier_h it looks like your JS assets are out of date. Run this command `php bin/console mautic:assets:generate`, clear your browser cache and see if it helps. ---
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 2, 2024, 3:32pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/9 "2024-02-02T15:32:15Z")
Thank you both for the suggestions! @patryk.gruszka I think your hunch might be right that I am missing something. Unfortunately, it doesn’t seem `php bin/console mautic:assets:generate` (although ran successfully) did not seem to have resolved the issue after clearing the browser cache ---
**Author:** ![xavier\_h](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/xavier_h/32/11373_2.png) [@xavier\_h](https://forum.mautic.org/u/xavier_h)\ **Post date:** [February 6, 2024, 4:37am UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/10 "2024-02-06T04:37:33Z")
Updated to 5.0.3 and am no longer experiencing this! ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [February 7, 2024, 4:37pm UTC](https://forum.mautic.org/t/5-0-1-5-0-2-no-longer-able-to-open-campaign-builder/30745/11 "2024-02-07T16:37:53Z")
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.