# 500 error when open a contact having a bounce-flag

**URL:** <https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661>\
**Category:** Product Support\
**Created:** [January 7, 2025, 5:15pm UTC](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661 "2025-01-07T17:15:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [January 7, 2025, 5:15pm UTC](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661/1 "2025-01-07T17:15:29Z")

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I can use Mautic 5.0.4 and can open contacts without a problem, except for those having a “bounced” flag set (orange @-symbol). Then i get a 500 error.

I’ve removed the cache and checked all known logs, but nothing seems to show up this problem on the server side.

Any ideas?

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**Author:** ![imog](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/imog/32/3813_2.png) [@imog](https://forum.mautic.org/u/imog)\
**Post date:** [January 11, 2025, 3:18pm UTC](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661/2 "2025-01-11T15:18:31Z")

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After updating to Mautic 5.2.1 the error was gone.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [January 13, 2025, 3:19am UTC](https://forum.mautic.org/t/500-error-when-open-a-contact-having-a-bounce-flag/34661/3 "2025-01-13T03:19:20Z")

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Closed on January 13, 2025, 3:19am UTC

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