# 500 Error when Updating

**URL:** <https://forum.mautic.org/t/500-error-when-updating/10143>\
**Category:** Product Support\
**Created:** [January 19, 2018, 1:04am UTC](https://forum.mautic.org/t/500-error-when-updating/10143 "2018-01-19T01:04:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![conorseed](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/conorseed/32/201_2.png) [@conorseed](https://forum.mautic.org/u/conorseed)\
**Post date:** [January 19, 2018, 1:04am UTC](https://forum.mautic.org/t/500-error-when-updating/10143/1 "2018-01-19T01:04:04Z")

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Hey team, I hope you’re having a great week!

I’m trying to update an install from 2.9.0 -\> 2.12.1. When updating it gets stuck on “Extracting Package”, and the console shows a 500 error on an ajax request:

`https://mydomain.com/s/ajax?action=core:updateExtractPackage&_=1516339364892&mauticUserLastActive=89&mauticLastNotificationId=`

Can anyone help me understand what’s going on? Thanks.

p.s. Screenshot is here if it helps: [https://drive.google.com/file/d/1vLJHjGjq6FOAldpR6PmQyDrZUbnHuf7l/view?usp=sharing](https://drive.google.com/file/d/1vLJHjGjq6FOAldpR6PmQyDrZUbnHuf7l/view?usp=sharing)

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 17, 2019, 4:34pm UTC](https://forum.mautic.org/t/500-error-when-updating/10143/2 "2019-10-17T16:34:31Z")

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Closed on October 17, 2019, 4:34pm UTC