# 500 Internal Server Error

**URL:** https://forum.mautic.org/t/500-internal-server-error/8094
**Category:** Product Support
**Created:** [April 4, 2017, 2:45am UTC](https://forum.mautic.org/t/500-internal-server-error/8094 "2017-04-04T02:45:51Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![maheshprabhu](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)
#### Post date: [April 4, 2017, 2:45am UTC](https://forum.mautic.org/t/500-internal-server-error/8094/1 "2017-04-04T02:45:51Z")

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My cloud account instance shows error on loading  
  
  
  
Message:  
  
  
  
500 Internal Server Error  
  
  
  
nginx  
  
  
  
Can anybody help me the reason for this. I am unable to use my instance now

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<div class="post-metadata">

### Author: ![maheshprabhu](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)
#### Post date: [April 4, 2017, 2:45am UTC](https://forum.mautic.org/t/500-internal-server-error/8094/2 "2017-04-04T02:45:51Z")

</div>

My cloud account instance shows error on loading

Message:

500 Internal Server Error

nginx

Can anybody help me the reason for this. I am unable to use my instance now

---

<div class="post-metadata">

### Author: ![maheshprabhu](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@maheshprabhu](https://forum.mautic.org/u/maheshprabhu)
#### Post date: [April 4, 2017, 3:12am UTC](https://forum.mautic.org/t/500-internal-server-error/8094/3 "2017-04-04T03:12:54Z")

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My mautic instance URL is [https://diginet.mautic.net/](https://diginet.mautic.net/)