# 503 on Insallation Step 2

**URL:** <https://forum.mautic.org/t/503-on-insallation-step-2/34057>\
**Category:** Mautic 5 Install/Upgrade Support\
**Created:** [November 6, 2024, 3:47pm UTC](https://forum.mautic.org/t/503-on-insallation-step-2/34057 "2024-11-06T15:47:33Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![dlucio](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dlucio/32/13025_2.png) [@dlucio](https://forum.mautic.org/u/dlucio)\
**Post date:** [November 6, 2024, 3:47pm UTC](https://forum.mautic.org/t/503-on-insallation-step-2/34057/1 "2024-11-06T15:47:33Z")

</div>

**Your software**  
My Mautic version is: 5.1.1  
My PHP version is: 8.2  
My Database type and version is: MariaDB 10.11

**Your problem**

My problem is:  
I can’t pass step 2.

These errors are showing in the log:

> ==\> var/logs/mautic\_prod-2024-11-06.php \<==  
> [2024-11-06T15:43:25.646203+00:00] mautic.CRITICAL: Uncaught PHP Exception Doctrine\ORM\EntityNotFoundException: “Entity of type ‘Mautic\UserBundle\Entity\R  
> ole’ for IDs id(1) was not found” at /var/www/clients/client3/web136/web/vendor/doctrine/orm/src/EntityNotFoundException.php line 33 {“exception”:"[object]  
> (Doctrine\ORM\EntityNotFoundException(code: 0): Entity of type ‘Mautic\UserBundle\Entity\Role’ for IDs id(1) was not found at /var/www/clients/client3/  
> web136/web/vendor/doctrine/orm/src/EntityNotFoundException.php:33)  
> [stacktrace]  
> #0 /var/www/clients/client3/web136/web/vendor/doctrine/orm/src/Proxy/ProxyFactory.php(347): Doctrine\ORM\EntityNotFoundException::fromClassNameAndIdentifi  
> er()  
> #1 /var/www/clients/client3/web136/web/var/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php(214): Doctrine\ORM\Proxy\ProxyFactory-\>Do  
> ctrine\ORM\Proxy\{closure}()  
> #2 /var/www/clients/client3/web136/web/var/cache/prod/doctrine/orm/Proxies/\_\_CG\_\_MauticUserBundleEntityRole.php(214): Closure-\>\_\_invoke()  
> #3 /var/www/clients/client3/web136/web/docroot/app/bundles/UserBundle/Entity/User.php(311): Proxies\ **CG** \Mautic\UserBundle\Entity\Role-\>getName()  
> #4 /var/www/clients/client3/web136/web/docroot/app/bundles/UserBundle/Entity/User.php(567): Mautic\UserBundle\Entity\User-\>isChanged()  
> #5 /var/www/clients/client3/web136/web/docroot/app/bundles/InstallBundle/Install/InstallService.php(456): Mautic\UserBundle\Entity\User-\>setRole()  
> #6 /var/www/clients/client3/web136/web/docroot/app/bundles/InstallBundle/Controller/InstallController.php(126): Mautic\InstallBundle\Install\InstallServi  
> ce-\>createAdminUserStep()  
> #7 /var/www/clients/client3/web136/web/vendor/symfony/http-kernel/HttpKernel.php(163): Mautic\InstallBundle\Controller\InstallController-\>stepAction()  
> #8 /var/www/clients/client3/web136/web/vendor/symfony/http-kernel/HttpKernel.php(75): Symfony\Component\HttpKernel\HttpKernel-\>handleRaw()  
> #9 /var/www/clients/client3/web136/web/vendor/symfony/http-kernel/Kernel.php(202): Symfony\Component\HttpKernel\HttpKernel-\>handle()  
> #10 /var/www/clients/client3/web136/web/docroot/app/AppKernel.php(109): Symfony\Component\HttpKernel\Kernel-\>handle()  
> #11 /var/www/clients/client3/web136/web/docroot/app/middlewares/CORSMiddleware.php(76): AppKernel-\>handle()  
> #12 /var/www/clients/client3/web136/web/docroot/app/middlewares/HSTSMiddleware.php(39): Mautic\Middleware\CORSMiddleware-\>handle()  
> #13 /var/www/clients/client3/web136/web/docroot/app/middlewares/CatchExceptionMiddleware.php(28): Mautic\Middleware\HSTSMiddleware-\>handle()  
> #14 /var/www/clients/client3/web136/web/docroot/app/middlewares/VersionCheckMiddleware.php(58): Mautic\Middleware\CatchExceptionMiddleware-\>handle()  
> #15 /var/www/clients/client3/web136/web/docroot/app/middlewares/TrustMiddleware.php(42): Mautic\Middleware\VersionCheckMiddleware-\>handle()  
> #16 /var/www/clients/client3/web136/web/vendor/stack/builder/src/Stack/StackedHttpKernel.php(23): Mautic\Middleware\TrustMiddleware-\>handle()  
> #17 /var/www/clients/client3/web136/web/docroot/index.php(19): Stack\StackedHttpKernel-\>handle()  
> #18 {main}  
> "} {“hostname”:“olivia2.okay.com.mx”,“pid”:1118481}

Steps I have tried to fix the problem:

- deleting all that is in var/log directory
- PHP Settings:  
memory\_limit=512M  
max\_execution\_time=3000
- all files belong to the PHP user