# 504 Gateway Timeout when login into mautic **URL:** \ **Category:** Product Support\ **Tags:** mautic-3\ **Created:** [September 26, 2022, 3:45pm UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513 "2022-09-26T15:45:02Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![aloha.abhijit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aloha.abhijit/32/6472_2.png) [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Post date:** [September 26, 2022, 3:45pm UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/1 "2022-09-26T15:45:02Z")
**Your software** My Mautic version is: 3.3.4 My PHP version is: 7.3 **Your problem** My problem is: 504 gateway timeout. These errors are showing in the log: No Steps I have tried to fix the problem: - Change php.ini (Tried to change max\_execution\_time) I have a 504 gateway time out every time I try to access mautic and click the login button. My mautic version is 3.3.4. After trying and refreshing page 3 to 4 times its working well. Can you help me, please? ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [September 27, 2022, 7:57am UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/2 "2022-09-27T07:57:02Z")
This could be a very heavy dashboard issue. After login into Mautic, can you try and go to the contacts page by changing the url, so for example: [https://yourmautic.com/s/contacts](https://yourmautic.com/s/contacts). If you are able to get there it could be the heavy dashboard and then I can provide you a few possible fixes around it. ---
**Author:** ![aloha.abhijit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aloha.abhijit/32/6472_2.png) [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Post date:** [September 28, 2022, 10:43am UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/3 "2022-09-28T10:43:00Z")
> [@aloha.abhijit](#): > > Can you help me, please? Hello Mikew, Thanks for your help. I have tried to go contacts page by changing the URL like [https://yourmautic.com/s/contacts](https://yourmautic.com/s/contacts). Very quickly I am able to access the contacts page but from the contacts page I have tried to go Dashboard by clicking dashboard, It again takes time to load the dashboard, and sometimes 504 Gateway Time-out as well. Can you help me with this, please? Thanks. ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [September 28, 2022, 12:28pm UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/4 "2022-09-28T12:28:45Z")
The problem here is your base dashboard is to heavy to load, so it either needs more memory / CPU, or you need to create a very basic dashboard with just one widget on it. Not ideal but you could then look at our post on setting up Metabase and Surge. your dashboard ([Surge Mautic Dashboard into something Amazing!](https://forum.mautic.org/t/surge-mautic-dashboard-into-something-amazing/23864)). For the moment go to your dashboard with import at the end and make a basic one [https://yourmautic.com/s/dashboard/import](https://yourmautic.com/s/dashboard/import) Let me know how you go ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 28, 2022, 1:11pm UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/5 "2022-09-28T13:11:39Z")
> [@aloha.abhijit](#): > > I have a 504 gateway time out every time I try to access mautic and click the login button. My mautic version is 3.3.4. BTW there has been a bunch of improvements in M4.2+ maybe you wanna upgrade first. ---
**Author:** ![aloha.abhijit](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aloha.abhijit/32/6472_2.png) [@aloha.abhijit](https://forum.mautic.org/u/aloha.abhijit)\ **Post date:** [September 30, 2022, 6:21am UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/6 "2022-09-30T06:21:21Z")
Hello Mikew, Thanks for your help. I have changed the dashboard with import and made it a basic one. For now, It takes less time to load the dashboard and working well. Thanks. ---
**Author:** ![dimitriskr](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dimitriskr/32/13367_2.png) [@dimitriskr](https://forum.mautic.org/u/dimitriskr)\ **Post date:** [June 16, 2025, 8:02am UTC](https://forum.mautic.org/t/504-gateway-timeout-when-login-into-mautic/25513/7 "2025-06-16T08:02:09Z")
Hello, I have a similar issue after upgrading to [5.2.6 from 4.4.13](https://forum.mautic.org/t/upgrade-from-4-4-13-to-5-2-6-cannot-finish/35860) My user works fine, but 2 of my colleagues that tried encountered the following: 1. after login, the dashboards page returns 504 timeout 2. Going to /s/config or whatever still returns 504 timeout 3. After any page is loaded after some time, you can easily browse through the app. 4. After a while, you get again 504 timeouts 5. Repeat 3. Same amount of data (dashboard) in mautic v4 works fine.