# 504: Gateway timeout

**URL:** <https://forum.mautic.org/t/504-gateway-timeout/9847>\
**Category:** Product Support\
**Created:** [November 6, 2017, 11:40am UTC](https://forum.mautic.org/t/504-gateway-timeout/9847 "2017-11-06T11:40:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![amanda.borges](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@amanda.borges](https://forum.mautic.org/u/amanda.borges)\
**Post date:** [November 6, 2017, 11:40am UTC](https://forum.mautic.org/t/504-gateway-timeout/9847/1 "2017-11-06T11:40:16Z")

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I haven’t been able to access any of the emails I’ve created as newsletters.  
  
Every other tool will work, but when I click on Channels\>Emails it just won’t open, and this 504 Gateway Timeout Error message will come up.  
  
How can I access it??

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**Author:** ![amanda.borges](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@amanda.borges](https://forum.mautic.org/u/amanda.borges)\
**Post date:** [November 6, 2017, 11:40am UTC](https://forum.mautic.org/t/504-gateway-timeout/9847/2 "2017-11-06T11:40:16Z")

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I haven’t been able to access any of the emails I’ve created as newsletters.  
Every other tool will work, but when I click on Channels\>Emails it just won’t open, and this 504 Gateway Timeout Error message will come up.  
How can I access it??

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<div class="post-metadata">

**Author:** ![bizcrony](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/bizcrony/32/409_2.png) [@bizcrony](https://forum.mautic.org/u/bizcrony)\
**Post date:** [November 6, 2017, 11:56am UTC](https://forum.mautic.org/t/504-gateway-timeout/9847/3 "2017-11-06T11:56:49Z")

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@amanda.borges have you checked error log , or update schema , clear cache as well and then see , i hope it would work for you.

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**Author:** ![Diletec](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/diletec/32/4432_2.png) [@Diletec](https://forum.mautic.org/u/Diletec)\
**Post date:** [May 14, 2021, 4:20pm UTC](https://forum.mautic.org/t/504-gateway-timeout/9847/4 "2021-05-14T16:20:11Z")

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I have the same problem, but in the settings screen.

The interim solution came from this link: [https://forums.cpanel.net/threads/gateway-time-issue.664781/](https://forums.cpanel.net/threads/gateway-time-issue.664781/)

However, the Mautic settings screen is taking almost 7 minutes to load, so changing the loading limits is not the best solution, it is only a temporary thing.

I even used some microtimes, but I still haven’t located what is delaying this delay.