# A first Campaign is not triggering **URL:** \ **Category:** Product Support\ **Created:** [October 27, 2015, 11:59am UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628 "2015-10-27T11:59:00Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 12:10pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/21 "2015-10-28T12:10:05Z")
@nerdrico Your configs should be like this /usr/bin/php /home/nerdrico/public\_html/niles/app/console mautic:leadlists:update --env=prod /usr/bin/php /home/nerdrico/public\_html/niles/app/console mautic:campaigns:update -f --env=prod /usr/bin/php /home/nerdrico/public\_html/niles/app/console mautic:campaigns:trigger -f --env=prod /usr/bin/php /home/nerdrico/public\_html/niles/app/console mautic:email:process --env=prod Remember that email:process is only needed if you use Queued sending. ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 12:10pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/22 "2015-10-28T12:10:52Z")
@Nick do you use any kind of panel? cPanel? zPanel? Webuzo? ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 12:40pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/23 "2015-10-28T12:40:42Z")
Tiago, the only difference is the " -f"? Interesting. I will check now and came back later to update this topic. Thanks! ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 12:43pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/24 "2015-10-28T12:43:14Z")
Yep, sometimes the script starts to work but you need to force the restart, make sure to try with an anonymous browser (I always use Tor) and to a new lead/email to check if it’s gonna work for real. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 1:27pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/25 "2015-10-28T13:27:55Z")
Ok. I try with Safari and without change my old campaign. Doest work. Now I am test with Tor and creating new Campaign. I came back in minutes. ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 1:42pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/26 "2015-10-28T13:42:58Z")
@nerdrico send us the image of your campaing too, please. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 1:47pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/27 "2015-10-28T13:47:45Z")
Nothing… ☹ ![](http://i67.tinypic.com/2n6dcew.png) ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 1:48pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/28 "2015-10-28T13:48:49Z")
Now is 11:48 (local time) and no e-mail was sent… ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 1:52pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/29 "2015-10-28T13:52:58Z")
Try to create a campaign like this one Form -\> Send Email -\> Opens -\> Send other Email Without timing. If it works, your problem should be the timezone, you could need to add ```auto date_default_timezone_set ('UTC'); ``` on “console” file inside the ‘app’ folder ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 2:02pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/30 "2015-10-28T14:02:13Z")
Ok. I will create now. ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 2:22pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/31 "2015-10-28T14:22:02Z")
no work. ![](http://i66.tinypic.com/1zqrprp.png) ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 2:23pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/32 "2015-10-28T14:23:34Z")
Could u send the link of the form? ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 2:28pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/33 "2015-10-28T14:28:41Z")
Yes: [http://nerdrico.com.br/test/](http://nerdrico.com.br/test/) The leads was add normally, see: ![](http://i66.tinypic.com/2h2e8na.png) ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 2:32pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/34 "2015-10-28T14:32:13Z")
How much time did you set the cron job? ---
**Author:** ![Nick](https://avatars.discourse-cdn.com/v4/letter/n/f9ae1b/32.png) [@Nick](https://forum.mautic.org/u/Nick)\ **Post date:** [October 28, 2015, 2:43pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/35 "2015-10-28T14:43:25Z")
@tiagorodrigues I set up cron jobs as explained in documentation. My test campaign: Lead source \> Add X Points (and) Send Test email After test I see that points were added, but email was not sent. I will wait some more, I set cron for 1/hr. I should mention that on other instance I get email normally when visitor submit a form, so there are no problems with email settings I guess. I also noticed that one rule I set in Points section is not respected: adding x points after visiting X page. While other points are added normally (rules respected), this one is not. No idea why… ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 2:46pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/36 "2015-10-28T14:46:50Z")
1 min for all crons: ![](http://i68.tinypic.com/vo74n6.png) ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 4:28pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/37 "2015-10-28T16:28:22Z")
1 min for all crons should be * * * or \*/1 \* \* \* ---
**Author:** ![nerdrico](https://avatars.discourse-cdn.com/v4/letter/n/91b2a8/32.png) [@nerdrico](https://forum.mautic.org/u/nerdrico)\ **Post date:** [October 28, 2015, 5:40pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/38 "2015-10-28T17:40:32Z")
Nothing happens: ![](http://i67.tinypic.com/1zxs8dz.png) I saw your email into the form list, but no email was sent. ![](http://i66.tinypic.com/fnxpqh.jpg) ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 5:47pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/39 "2015-10-28T17:47:07Z")
You are using Mautic in one folder “/home/maricatenis/public\_html/federer/” And your cronjobs are to another one “/home/nerdrico/public\_html/niles/” Set your cronjobs to the right folder example /usr/bin/php /home/maricatenis/public\_html/federer/app/console ---
**Author:** ![tiagorodrigues](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tiagorodrigues/32/476_2.png) [@tiagorodrigues](https://forum.mautic.org/u/tiagorodrigues)\ **Post date:** [October 28, 2015, 5:50pm UTC](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628/40 "2015-10-28T17:50:06Z")
And also you are using diferent servers? I saw you removed the image, but that was confusing. [Previous page](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628.md?page=1) [Next page](https://forum.mautic.org/t/a-first-campaign-is-not-triggering/2628.md?page=3)