# About the Education Team category

**URL:** <https://forum.mautic.org/t/about-the-education-team-category/11389>\
**Category:** Education Team\
**Created:** [October 15, 2019, 6:12pm UTC](https://forum.mautic.org/t/about-the-education-team-category/11389 "2019-10-15T18:12:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [October 15, 2019, 6:12pm UTC](https://forum.mautic.org/t/about-the-education-team-category/11389/1 "2019-10-15T18:12:10Z")

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The Education Team is responsible for the Forum, Mautic Documentation and Internationalization. The team’s mission is to keep the forum clean and constructive, the documentation to be of high quality; understandability and accurate, and to ensure multilingual availability.

## Missions and expectations

> To improve the resources available for new and established users to learn how to use Mautic

### Forum

- 
#### Quality of contributions

  - Are the answers to asked questions correct? (ensure they are marked as a solution)
  - Is it an often asked question? → Add to documentation
  - Are there multiple posts about the same thing? → Merge into a mega-post

- 
#### Forum Rules

  - Which rules are appropriate
  - Which rules are relevant / needed to keep the forum working fine

- 
#### Moderate Forum / Assign Moderators

  - Moderate posts by themselves
  - Elect moderators who moderate the forum for them

- 
#### Redirect all Support questions from Slack to Forums

  - Very visible hint in Slack (how? “Pinned message”, Slackbot, …?)
  - Manually moderating Slack & moving stuff to forums
  - Automatically moving stuff to forums?

### Documentation

- 
#### Quality

  - Maintaining a high quality
  - Review accuracy of the documentation
  - Keeping it easy to understand

- 
#### Completeness

  - Add missing topics to the documentation
    - Proactively reviewing site/google searches and identifying topics to write if there are missing areas
    - Manage issue queue on [GitHub - mautic/documentation: Mautic End User Documentation](http://Github.com/mautic/documentation) and [GitHub - mautic/developer-documentation: Mautic Developer Documentation](http://github.com/mautic/developer-documentation)

  - Adding highly requested forum questions

- 
#### Up to date

  - Ensuring that the documentation is kept up to date with major releases
  - Document changes coming with those releases
  - Merge PR’s when they come in for new features

- 
#### Languages

  - Keeping native translations accurate (FR/JP)
  - If necessary add more translations

- 
### Educational blog content

  - Curating and writing content to be used in the community blog

- 
### Mautic app (and website/marketing?) internationalization

  - Own Transifex and appropriate workflows
  - Manage multilingual marketing materials (e.g. website, fliers, etc)
  - Work tightly with Community, Product and Marketing teams

## Profiles of contributors needed in this team

We need insights from:

- New users
- Established users
- Administrators
- Developers
- Theme builders
- Business owners considering Mautic
- Business buyers/procurements

We need people with skills as:

- Trainers
- Marketers
- Video producers
- Content creators
- Documentation writers
- Editors
- Translators

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [January 25, 2021, 8:52pm UTC](https://forum.mautic.org/t/about-the-education-team-category/11389/2 "2021-01-25T20:52:53Z")

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