# Accented characters in mail from field **URL:** \ **Category:** Product Support\ **Created:** [October 27, 2020, 11:24pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767 "2020-10-27T23:24:44Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![alukacs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alukacs/32/3762_2.png) [@alukacs](https://forum.mautic.org/u/alukacs)\ **Post date:** [October 27, 2020, 11:24pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/1 "2020-10-27T23:24:44Z")
**Your software** My Mautic version is: 3.1.2 My PHP version is: 7.4.11 **Your problem** My problem is: I’m trying to use Áron as an email from name, but this is what I get when the email is delivered: �ron Certainly some encoding issue, but I cant find anything related on the forums. utf-8, unicode, special characters, accent, encoding **UPDATE:** (Any ideas how I could change the encoding of the from fields of the emails in Mautic?) Seems like its an Amazon SES API issue. “There are non-ASCII characters in the email address—The email address string must be 7-bit ASCII. If you want to send to or from email addresses that contain Unicode characters in the domain part of an address, you must encode the domain using Punycode. Punycode is not permitted in the local part of the email address (the part before the @ sign) nor in the “friendly from” name. If you want to use Unicode characters in the “friendly from” name, you must encode the “friendly from” name using MIME encoded-word syntax, as described in [Sending raw email using the Amazon SES API](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/send-email-raw.html). For more information about Punycode, see [RFC 3492](http://tools.ietf.org/html/rfc3492)” ---
**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\ **Post date:** [October 28, 2020, 1:15pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/2 "2020-10-28T13:15:32Z")
common when UTF-8 is expected and ISO is found. The character is nulled essentially with � ---
**Author:** ![alukacs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alukacs/32/3762_2.png) [@alukacs](https://forum.mautic.org/u/alukacs)\ **Post date:** [October 28, 2020, 1:48pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/3 "2020-10-28T13:48:04Z")
Thanks @EJL How do you think I can tweak Mautic to solve this issue? ---
**Author:** ![EJL](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/ejl/32/12155_2.png) [@EJL](https://forum.mautic.org/u/EJL)\ **Post date:** [October 28, 2020, 1:52pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/4 "2020-10-28T13:52:46Z")
I am not aware of a way to tweak Mautic to solve it. There may be a localization you could apply to fix it but that may be an all or nothing proposition. I wish I could help more, but this isn’t within my wheelhouse. ---
**Author:** ![Radek](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/radek/32/412_2.png) [@Radek](https://forum.mautic.org/u/Radek)\ **Post date:** [November 25, 2020, 1:37pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/5 "2020-11-25T13:37:10Z")
I experience the same behaviour from Mautic. Have you found a solution yet, or manually encoding the text is required? ---
**Author:** ![alukacs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alukacs/32/3762_2.png) [@alukacs](https://forum.mautic.org/u/alukacs)\ **Post date:** [November 25, 2020, 1:58pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/6 "2020-11-25T13:58:38Z")
I didnt find a proper solution so far. The only thing I could do is to change back to Amazon SES SMTP from Amazon SES API. The symptom only exists with the API sending. ---
**Author:** ![alukacs](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/alukacs/32/3762_2.png) [@alukacs](https://forum.mautic.org/u/alukacs)\ **Post date:** [December 17, 2020, 2:54pm UTC](https://forum.mautic.org/t/accented-characters-in-mail-from-field/16767/7 "2020-12-17T14:54:13Z")
@Radek here comes the solution, hopefully in 3.2.2 🙂 >