# Account Profile image option not showing **URL:** \ **Category:** Product Support\ **Tags:** mautic-4\ **Created:** [August 26, 2022, 10:59am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194 "2022-08-26T10:59:31Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 26, 2022, 10:59am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/1 "2022-08-26T10:59:31Z")
**Your software** My Mautic version is: 4.4.1 My PHP version is: 8.0.22 (8) My Database type and version is:10.3.36-MariaDB ![Screenshot_676](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8d6070e0d60823d04854bbfcfa633807bf573fb0.png) (show inpublic\_html/wp-includes : wp\_version = '6.0.1) **Your problem** My problem is: Account Profile image option not showing These errors are showing in the log: nothing is shown Steps I have tried to fix the problem: please fix it ![Screenshot_676](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/8d6070e0d60823d04854bbfcfa633807bf573fb0.png) ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [August 26, 2022, 12:36pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/2 "2022-08-26T12:36:46Z")
Are there an image “`avatar.png`” in the `/media/images/` folder? ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 26, 2022, 1:00pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/3 "2022-08-26T13:00:10Z")
where i found “avatar.png” in the /media/images/ folder? ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [August 26, 2022, 1:13pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/4 "2022-08-26T13:13:35Z")
inside your mautic home folder Is there avatar.png? or missing? ![Screen Shot 2022-08-26 at 8.13.16 AM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f21a47508534c8c1bfe4d25d0668598c9b151c2f.jpeg) ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [August 28, 2022, 9:11am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/5 "2022-08-28T09:11:26Z")
Do you have SSL installed on your mautic instance ? ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 28, 2022, 10:24am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/6 "2022-08-28T10:24:12Z")
) ![34bbd551-b7d7-4ba0-a02c-c673a301307d.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ef6e069c063623124025a9ad23f7e5f241fa598c.png) ![Screenshot_699.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/dac4739a238ef7daa873c63329713fa84467fe33.png) **yes my web have SSL and it was set SSL mautic (SSL)** ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [August 28, 2022, 10:27am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/7 "2022-08-28T10:27:30Z")
when you go to the url you are using [https://your.mauitc.com](https://your.mauitc.com) and in your Settings → Configuration : Site URL: [https://your.mautic.com](https://your.mautic.com) ? ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 28, 2022, 10:57am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/8 "2022-08-28T10:57:54Z")
my website is [https://sunnysarchviz.com/](https://sunnysarchviz.com/) and how to do /fillup using [https://your.mauitc.com](https://your.mauitc.com/) and in your Settings → Configuration : Site URL: [https://your.mautic.com](https://your.mautic.com/) ? [https://mautic.sunnysarchviz.com/mautic](https://your.mauitc.com/) and in your Settings → Configuration : Site URL: [https://mautic.sunnysarchviz.com](https://your.mautic.com/) ![Screenshot_705.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/3e77ee9c03810956c190b2e5f5480791392d2354.png) ![Screenshot_706.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/f03edf239b33d56c7ad88db0d07088bfe98b22c7.png) ![Screenshot_707.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/7/70e618ed4d376a1455d9aa9d825dd4619ec80b20.png) ![Screenshot_708.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e0a1a12009002a2d4420783e840278b6bce5f232.png) ![Screenshot_709.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/fc4a63c4f13f73b2e2e718d5410e7066e1449d40.png) ---
**Author:** ![mikew](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/mikew/32/5156_2.png) [@mikew](https://forum.mautic.org/u/mikew)\ **Post date:** [August 28, 2022, 1:21pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/9 "2022-08-28T13:21:47Z")
Not sure what else to tell you, the SSL was what made mine not work in the past. What web server are you running ? Have you tried to inspect the image using devtools and see if there is any error in the console ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 29, 2022, 8:50am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/10 "2022-08-29T08:50:13Z")
Hi, this seems you have a webserver config issue here. Are you using nginx or apache? ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 30, 2022, 6:51am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/11 "2022-08-30T06:51:53Z")
![Screenshot_728.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/b/bd130a7efc23719ded969f9e2c5a8f28d4b52f1e.png) ![Screenshot_729.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/8/80e8bd5efff128832fe02ab56d8608fa876dd177.png) i found this in my cpanel , ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 30, 2022, 7:27am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/12 "2022-08-30T07:27:12Z")
No this is not the one. I can’t help you with cpanel, just command line. I’m sorry, I hope someone else will pick this up ---
**Author:** ![tobsowo](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/tobsowo/32/3096_2.png) [@tobsowo](https://forum.mautic.org/u/tobsowo)\ **Post date:** [August 30, 2022, 11:42am UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/13 "2022-08-30T11:42:24Z")
Maybe @techbill can assist, he do use cpanel. ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [August 30, 2022, 1:36pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/14 "2022-08-30T13:36:46Z")
When I go to [https://mautic.sunnysarchviz.com](https://mautic.sunnysarchviz.com) it is redirecting me to [https://your.mautic.com](https://your.mautic.com) Did you put in [https://your.mautic.com](https://your.mautic.com) in the configuration Site URL box? ![Screen Shot 2022-08-30 at 8.26.52 AM](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/d/da3116e0ea2e706cfae364207dddeeb5ca34c3f0.jpeg) If so and your Mautic is at [https://mautic.sunnysarchviz.com](https://mautic.sunnysarchviz.com) then you need to put [https://mautic.sunnysarchviz.com](https://mautic.sunnysarchviz.com) back in the Site URL box again. Once you get this issue corrected then we can check the next issue you may be having but right now it seems that your Mautic Site URL isn’t set up correctly or you have taken Mautic down. I can help you with setting up Mautic on cPanel however we need to restore it before I can help you with this. ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 30, 2022, 2:03pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/15 "2022-08-30T14:03:54Z")
![Screenshot_732.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/2/260af13b2b817e81c4584a58494c717027eccf12.png) ![Screenshot_733.png](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/a/a784a911bf020823e9040eefe74c757a657f1c54.png) Could you help by using any desk or team viewer? In my country(Dhaka, Bangladesh) have not ny expert in mautic. so cant get any help . ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [August 30, 2022, 2:08pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/16 "2022-08-30T14:08:18Z")
First … What URL is your Mautic installed at? ---
**Author:** ![techbill](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/techbill/32/8325_2.png) [@techbill](https://forum.mautic.org/u/techbill)\ **Post date:** [August 30, 2022, 2:15pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/17 "2022-08-30T14:15:30Z")
It may be challenging for me to help you because I am in USA and at work right now. Your Mautic took about 3-4 minutes to load for me so internet may not be so great between us. You Mautic did load and what issue are you having with it? Team viewer probably will be a pain to connect with a big delay between our countries internet. Maybe create a temporary user account for me in cPanel and send me a DM with the info then we can look into it but I need to know what is the issue are you having? I am not clear what your issue is in this thread yet. ---
**Author:** ![sunnysarchviz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/sunnysarchviz/32/6909_2.png) [@sunnysarchviz](https://forum.mautic.org/u/sunnysarchviz)\ **Post date:** [August 31, 2022, 5:24pm UTC](https://forum.mautic.org/t/account-profile-image-option-not-showing/25194/18 "2022-08-31T17:24:14Z")
mail show promotional / spam , profile image not how , main problem which time is best for help (Team viewer ) my time zone dhaka 6+