# Action "Remove contact from do not contact list" doesn't work in forms **URL:** \ **Category:** Product Support\ **Created:** [August 29, 2020, 8:21am UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859 "2020-08-29T08:21:41Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![maumatic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maumatic/32/3284_2.png) [@maumatic](https://forum.mautic.org/u/maumatic)\ **Post date:** [August 29, 2020, 8:21am UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/1 "2020-08-29T08:21:41Z")
**Your software** My Mautic version is: 3.1.0 My PHP version is: 7.3.20 My MariaDB version is : 10.5 **Your problem** My problem is: when submitting a form to subscribe to my mailing list, everything works but the action " Remove contact from do not contact list". So if a contact was set to “Do not contact” and people submit the form to subscribe they stay in the state “Do not contact”. These errors are showing in the log: no errors are shown in the logs Steps I have tried to fix the problem: I enabled debugging by adding ‘debug’ =\> true, in local.php but no useful debug info was printed out in the log file How to reproduce the problem: It’s easy: - have a test contact to unsubscribe using a unsubscribe link in an email - make a form to subscribe having the action " Remove contact from do not contact list" and use it in a landing page - go to the landing page to subscribe again with the test contact’s email address - check if the contact is still in “Do not contact” state ---
**Author:** ![maumatic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maumatic/32/3284_2.png) [@maumatic](https://forum.mautic.org/u/maumatic)\ **Post date:** [August 31, 2020, 5:35am UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/2 "2020-08-31T05:35:25Z")
I tried to understand what was going on. I found some contacts have a cross next to “do not contact” ![Capture d’écran 2020-08-29 à 12.34.22](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/3/34567c01941be06699812235597669fd3d3ba208.png) And some don’t: ![Capture d’écran 2020-08-29 à 12.52.55](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/f/ff093bd2610338876e13eeb931bfc9e0200f8c10.png) Is this normal ? Shouldn’t every contact have a cross on this button to re-enable it ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 31, 2020, 1:58pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/3 "2020-08-31T13:58:32Z")
As far as I know it depends if you added manually. Go to Contact \> Preferences ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/0/08b900340f74554190c4082ff697145ee73dd8a8.png) And choose the channel you want to enable / disable (Email) ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/ca2593c7fc6b41958779ead01a553b76e43bf895.png) Good luck, J ---
**Author:** ![maumatic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maumatic/32/3284_2.png) [@maumatic](https://forum.mautic.org/u/maumatic)\ **Post date:** [August 31, 2020, 6:04pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/4 "2020-08-31T18:04:14Z")
I tried to do something on the Contact Preference Center: I just ticked the checkbox for Email and then pressed save (there’s nothing more I can do: all the fields for the Frequency settings are greyed out) ![Capture d’écran 2020-08-31 à 19.46.03](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/c/cf37f07fd06cb9932dd050d9989c99afb4950a5f.png) When pressing save I have an error 500 ![Capture d’écran 2020-08-31 à 19.46.54](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/9/9a533bcf063a171bf38f2d31a08b562e133b719c.png) Corresponding to this log line: `mautic.CRITICAL: Uncaught PHP Exception Symfony\Component\Debug\Exception\UndefinedMethodException: "Attempted to call an undefined method named "removeDncForLead" of class "Mautic\LeadBundle\Model\LeadModel"." at /var/www/mmm.mysite.com/app/bundles/LeadBundle/Controller/FrequencyRuleTrait.php line 180 {"exception":"[object] (Symfony\\Component\\Debug\\Exception\\UndefinedMethodException(code: 0): Attempted to call an undefined method named \"removeDncForLead\" of class \"Mautic\\LeadBundle\\Model\\LeadModel\". at /var/www/mmm.mysite.com/app/bundles/LeadBundle/Controller/FrequencyRuleTrait.php:180)"} []` Why would I have an `undefined method named "removeDncForLead"` ? I looked at that line 180 in FrequencyRuleTrait.php: `$leadModel->removeDncForLead($lead, $contactChannel);` Then I looked into `app/bundles/LeadBundle/Model/LeadModel.php` but didn’t find any definition of `removeDncForLead`. I stopped there… Any hint ? ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [August 31, 2020, 6:16pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/5 "2020-08-31T18:16:52Z")
This is bad. Just checked it on my install, works the same way as yours. It seems to be a bug. JoeyK ---
**Author:** ![joeyk](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/joeyk/32/11164_2.png) [@joeyk](https://forum.mautic.org/u/joeyk)\ **Post date:** [September 1, 2020, 6:22am UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/6 "2020-09-01T06:22:44Z")
An issue is already posted before. > > > Bug Description > When trying to remove the "Do not contact" tag from a contact a 500 Internal Server Error is thrown. > > Q > A > > > Mautic version > 3.0.1 > > PHP... ---
**Author:** ![maumatic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maumatic/32/3284_2.png) [@maumatic](https://forum.mautic.org/u/maumatic)\ **Post date:** [September 1, 2020, 6:32am UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/7 "2020-09-01T06:32:58Z")
Ah yes indeed, thanks. Apparently this should be solved in 3.1.1 ---
**Author:** ![maumatic](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/maumatic/32/3284_2.png) [@maumatic](https://forum.mautic.org/u/maumatic)\ **Post date:** [March 17, 2021, 1:32pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/8 "2021-03-17T13:32:13Z")
hi, My system is now running Mautic v3.3.1 and this problem is still there. Was anybody able to reproduce the problem ? - have a test contact to unsubscribe using a unsubscribe link in an email - make a form to subscribe having the action " Remove contact from do not contact list" and use it in a landing page - go to the landing page to subscribe again with the test contact’s email address - check if the contact is still in “Do not contact” state ---
**Author:** ![namratasaun](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/namratasaun/32/2801_2.png) [@namratasaun](https://forum.mautic.org/u/namratasaun)\ **Post date:** [May 5, 2021, 1:38pm UTC](https://forum.mautic.org/t/action-remove-contact-from-do-not-contact-list-doesnt-work-in-forms/15859/9 "2021-05-05T13:38:07Z")
> [@maumatic](#): > > v3.3.1 I am on Mautic 3.2 and it is working for me. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/4/48bd0bb560e688c6b316a9ce6a60223e9373bd28.jpeg) Did this and the Do Not Contact tag got removed.