# Add to Do Not Contact Automatically

**URL:** <https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325>\
**Category:** Product Support\
**Created:** [August 29, 2017, 3:23pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325 "2017-08-29T15:23:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![deddy](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@deddy](https://forum.mautic.org/u/deddy)\
**Post date:** [August 29, 2017, 3:23pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/1 "2017-08-29T15:23:35Z")

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I saw this feature on other marketing automation software:

- Add to Do Not Contact Automatically if someone didn’t open the last 5, 10 emails (the number can be changed)  
- Add to Do Not Contact Automatically if someone didn’t open emails in the last 1, 2 weeks (the number can be changed)

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**Author:** ![deddy](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@deddy](https://forum.mautic.org/u/deddy)\
**Post date:** [August 29, 2017, 3:23pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/2 "2017-08-29T15:23:35Z")

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I saw this feature on other marketing automation software:

- Add to Do Not Contact Automatically if someone didn’t open the last 5, 10 emails (the number can be changed)
- Add to Do Not Contact Automatically if someone didn’t open emails in the last 1, 2 weeks (the number can be changed)

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**Author:** ![petertl](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/petertl/32/511_2.png) [@petertl](https://forum.mautic.org/u/petertl)\
**Post date:** [August 30, 2017, 9:27am UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/3 "2017-08-30T09:27:24Z")

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The “Do not contact” field is a hard opt-out of all marketing activities and - in my opinion - should not be used to mark contacts as inactive. If one day you decide to run a reactivation campaign these contacts will be excluded.

There is a - again in my opinion - better approach for this:

- Use the “Data Last Active” contact field to create a list with inactive contacts
- Use a campaign to tag the inactive contacts (or remove the tag if applicable)

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**Author:** ![deddy](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@deddy](https://forum.mautic.org/u/deddy)\
**Post date:** [August 30, 2017, 5:07pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/4 "2017-08-30T17:07:40Z")

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Thanks @PeterTL I’m going to try that.

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**Author:** ![aerendir](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/aerendir/32/1050_2.png) [@aerendir](https://forum.mautic.org/u/aerendir)\
**Post date:** [June 5, 2020, 4:34pm UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/5 "2020-06-05T16:34:29Z")

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The Do Not Contact field is intended for GDPR/privacy purposes: it is a field that is flagged when the contact doesn’t want to be contacted by you anymore.

@silavapi, this should be closed I think…

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [June 6, 2020, 8:55am UTC](https://forum.mautic.org/t/add-to-do-not-contact-automatically/9325/6 "2020-06-06T08:55:27Z")

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