# Adding points

**URL:** <https://forum.mautic.org/t/adding-points/6504>\
**Category:** Product Support\
**Created:** [November 10, 2016, 6:08pm UTC](https://forum.mautic.org/t/adding-points/6504 "2016-11-10T18:08:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nizzlay](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\
**Post date:** [November 10, 2016, 6:08pm UTC](https://forum.mautic.org/t/adding-points/6504/1 "2016-11-10T18:08:14Z")

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I’m trying to figure out if this is by design, or a bug…  
  
  
  
I want to give people who visit my salespage +20 points.  
  
 ![Screenshot_2016_11_10_19_01_53.png](https://s13.postimg.org/c6equ0irr/Screenshot_2016_11_10_19_01_53.png)  
  
  
  
And then I saw this contact:  
  
 ![Screenshot_2016_11_10_19_03_43.png](https://s15.postimg.org/kndgu8jzv/Screenshot_2016_11_10_19_03_43.png)  
  
  
  
She clearly has been to the salespage multiple times. But hasn’t gotten the +20 points.  
  
  
  
When I took a closer look I noticed that people have to visit the salespage for at least 1 minute before getting the points.  
  
  
  
Then I checked what she did.  
  
Turns out the 2nd visit was 41 sec, the 4th was over 9 minutes, all the others are unknown.  
  
  
  
So should she have gotten the +20 points?  
  
My intention was yes. But I’m not sure if mautic’s programming agrees, since the first visit wasn’t a full minute.

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<div class="post-metadata">

**Author:** ![Nizzlay](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\
**Post date:** [November 10, 2016, 6:08pm UTC](https://forum.mautic.org/t/adding-points/6504/2 "2016-11-10T18:08:14Z")

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I’m trying to figure out if this is by design, or a bug…

I want to give people who visit my salespage +20 points.  
 ![](https://s13.postimg.org/c6equ0irr/Screenshot_2016_11_10_19_01_53.png)

And then I saw this contact:  
 ![](https://s15.postimg.org/kndgu8jzv/Screenshot_2016_11_10_19_03_43.png)

She clearly has been to the salespage multiple times. But hasn’t gotten the +20 points.

When I took a closer look I noticed that people have to visit the salespage for at least 1 minute before getting the points.

Then I checked what she did.  
Turns out the 2nd visit was 41 sec, the 4th was over 9 minutes, all the others are unknown.

So should she have gotten the +20 points?  
My intention was yes. But I’m not sure if mautic’s programming agrees, since the first visit wasn’t a full minute.

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**Author:** ![Carlos\_BR](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/carlos_br/32/1228_2.png) [@Carlos\_BR](https://forum.mautic.org/u/Carlos_BR)\
**Post date:** [November 12, 2016, 6:02pm UTC](https://forum.mautic.org/t/adding-points/6504/3 "2016-11-12T18:02:42Z")

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@Nizzlay good afternoon.  
Have you tried using 01 or 001 to equilibrate as 10 or 1 second…

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**Author:** ![Nizzlay](https://avatars.discourse-cdn.com/v4/letter/n/87869e/32.png) [@Nizzlay](https://forum.mautic.org/u/Nizzlay)\
**Post date:** [November 15, 2016, 9:52am UTC](https://forum.mautic.org/t/adding-points/6504/4 "2016-11-15T09:52:09Z")

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I’ve found some more details.

Turns out this action works fine for people who use a link in a mail I sent with mautic, then they do get the +20 points.

But when they don’t click the link, and just browse the website some other time and end up on the salespage they don’t seem to be getting the +20 points.