# Admin password reset not working

**URL:** <https://forum.mautic.org/t/admin-password-reset-not-working/3701>\
**Category:** Product Support\
**Created:** [May 11, 2016, 6:53am UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701 "2016-05-11T06:53:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![alimalik](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@alimalik](https://forum.mautic.org/u/alimalik)\
**Post date:** [May 11, 2016, 6:53am UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701/1 "2016-05-11T06:53:36Z")

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I have locked my outside the mautic. The password reset email is not delivered to my admin email. I am using sendgrid for email delivery.  
  
Can you please guide me how to change the admin password through phpmyadmin etc.  
  
  
  
Your kind help is needed.  
  
  
  
Regards

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**Author:** ![alimalik](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@alimalik](https://forum.mautic.org/u/alimalik)\
**Post date:** [May 11, 2016, 6:53am UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701/2 "2016-05-11T06:53:36Z")

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I have locked my outside the mautic. The password reset email is not delivered to my admin email. I am using sendgrid for email delivery.  
Can you please guide me how to change the admin password through phpmyadmin etc.

Your kind help is needed.

Regards

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<div class="post-metadata">

**Author:** ![alimalik](https://avatars.discourse-cdn.com/v4/letter/a/278dde/32.png) [@alimalik](https://forum.mautic.org/u/alimalik)\
**Post date:** [May 12, 2016, 2:14pm UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701/3 "2016-05-12T14:14:38Z")

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Which password encryption is used by Mautic? Is it MD5? Please guide.

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**Author:** ![katalysis](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/katalysis/32/38_2.png) [@katalysis](https://forum.mautic.org/u/katalysis)\
**Post date:** [February 2, 2018, 7:12am UTC](https://forum.mautic.org/t/admin-password-reset-not-working/3701/4 "2018-02-02T07:12:01Z")

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I have the same issue.

It seems that when Mautic is set to use sendGrid admin reset emails are not sent.

Can anyone advise how the config file could be changed to force Mautic to send emails via php again temporarily to get the reset email?