# After trying to change e-mail settings (password) I cannot enter the configurations anyore

**URL:** <https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504>\
**Category:** Product Support\
**Created:** [January 15, 2024, 2:33pm UTC](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504 "2024-01-15T14:33:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![olucaszaccaro](https://avatars.discourse-cdn.com/v4/letter/o/3d9bf3/32.png) [@olucaszaccaro](https://forum.mautic.org/u/olucaszaccaro)\
**Post date:** [January 15, 2024, 2:33pm UTC](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504/1 "2024-01-15T14:33:02Z")

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My Mautic version is: 5  
My PHP version is: 8.1.26  
My Database type and version is: 10.6.16-MariaDB-cll-lve

My problem is: After trying to change my e-mail settings password - Mautic crashed and now I cant enter the Settings anymore, here is the erros log

These errors are showing in the log:

[2024-01-15 11:29:39] mautic.CRITICAL: Uncaught PHP Exception Doctrine\DBAL\Exception\ConnectionLost: “An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away” at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php line 104 {“exception”:“[object] (Doctrine\DBAL\Exception\ConnectionLost(code: 2006): An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php:104, Doctrine\DBAL\Driver\PDO\Exception(code: 2006): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/PDO/Exception.php:28, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/PDO/Connection.php:70)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.CRITICAL: Exception thrown when handling an exception (InvalidArgumentException: The HTTP status code “2006” is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/symfony/http-foundation/Response.php line 470) {“exception”:“[object] (InvalidArgumentException(code: 0): The HTTP status code "2006" is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/symfony/http-foundation/Response.php:470)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.CRITICAL: Uncaught PHP Exception InvalidArgumentException: “The HTTP status code “2006” is not valid.” at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/symfony/http-foundation/Response.php line 470 {“exception”:“[object] (InvalidArgumentException(code: 0): The HTTP status code "2006" is not valid. at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/symfony/http-foundation/Response.php:470, Doctrine\DBAL\Exception\ConnectionLost(code: 2006): An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php:104, Doctrine\DBAL\Driver\PDO\Exception(code: 2006): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/PDO/Exception.php:28, PDOException(code: HY000): SQLSTATE[HY000]: General error: 2006 MySQL server has gone away at /home/u823854693/domains/mautic.pptboss.com.br/public\_html/vendor/doctrine/dbal/src/Driver/PDO/Connection.php:70)”} {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Retrying PLAIN authentication after [AUTHENTICATIONFAILED] Authentication failed. (errflg=1) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}  
[2024-01-15 11:29:39] mautic.NOTICE: PHP Notice - Unknown: Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed. (errflg=2) - in file Unknown - at line 0 {“hostname”:“br-asc-web1196.main-hosting.eu”,“pid”:1374810}

Steps I have tried to fix the problem: I dont know how to fix it

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**Author:** ![olucaszaccaro](https://avatars.discourse-cdn.com/v4/letter/o/3d9bf3/32.png) [@olucaszaccaro](https://forum.mautic.org/u/olucaszaccaro)\
**Post date:** [January 15, 2024, 5:08pm UTC](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504/2 "2024-01-15T17:08:26Z")

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I solved the problem updating the password directly in the PHP file

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [January 17, 2024, 5:08am UTC](https://forum.mautic.org/t/after-trying-to-change-e-mail-settings-password-i-cannot-enter-the-configurations-anyore/30504/3 "2024-01-17T05:08:30Z")

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