# After update 5.2.4 backend broken

**URL:** <https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352>\
**Category:** Mautic 5 Install/Upgrade Support\
**Created:** [March 25, 2025, 2:45pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352 "2025-03-25T14:45:05Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![georg\_bnm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/georg_bnm/32/11081_2.png) [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\
**Post date:** [March 25, 2025, 2:45pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/1 "2025-03-25T14:45:05Z")

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**Your software**  
My Mautic version is: 5.2.4  
My PHP version is: 8.3.19  
My Database type and version is: mysql Ver 15.1 Distrib 10.11.8-MariaDB

**Your problem**  
My problem is: Updating to 5.2.4 with no problem.  
Since some versions the CKEditor was shown blank window if loading assets.  
Found a solution with

```auto
npm install
npm ci
npm audit fix
npm audit fix --force
npx update-browserslist-db@latest
php bin/console mautic:assets:generate

```

Then the CKEditor strips a lot of code though, but was usable again.  
The backend was ok.

Over night, something must be happened, because the backend is not usable anymore.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/e0029928be10a69643f698704073610c5e9d410e.png)

Any ideas, how to fix this issue?

Thanks in advance!

Best,  
Georg

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**Author:** ![silavapi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/silavapi/32/7424_2.png) [@silavapi](https://forum.mautic.org/u/silavapi)\
**Post date:** [March 25, 2025, 2:54pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/2 "2025-03-25T14:54:21Z")

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Did you clear your Mautic cache in all that process, by any chance? And your browser cache? These two have caught me out in the past with cached JS/CSS files.

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<div class="post-metadata">

**Author:** ![georg\_bnm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/georg_bnm/32/11081_2.png) [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\
**Post date:** [March 25, 2025, 2:56pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/3 "2025-03-25T14:56:33Z")

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Yes, several times.  
Even with incognity browser it’s the same issue.

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<div class="post-metadata">

**Author:** ![georg\_bnm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/georg_bnm/32/11081_2.png) [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\
**Post date:** [March 25, 2025, 6:29pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/4 "2025-03-25T18:29:51Z")

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Setting back to “old” package-lock.json, and delete & install npm again, the installation works after several deleting the cache.

Not sure, what in detail the solution was in this case.

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [March 25, 2025, 9:43pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/5 "2025-03-25T21:43:11Z")

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So was it an individual thing rather than an issue with the update procedure?  
Otherwise it may be advised to open an issue in github.

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<div class="post-metadata">

**Author:** ![georg\_bnm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/georg_bnm/32/11081_2.png) [@georg\_bnm](https://forum.mautic.org/u/georg_bnm)\
**Post date:** [March 26, 2025, 5:31am UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/6 "2025-03-26T05:31:23Z")

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On this server, I’ve two Mautic installations, and both facing this problem. Rolling back some files with executing some commands have helped, but we’re not sure, what it was.

Maybe an investigation brings clarity.

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**Author:** ![dirk\_s](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/dirk_s/32/748_2.png) [@dirk\_s](https://forum.mautic.org/u/dirk_s)\
**Post date:** [March 27, 2025, 10:09am UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/7 "2025-03-27T10:09:44Z")

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OK, then we should wait if people join into this discussion before we open an issue.

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\
**Post date:** [March 28, 2025, 10:09pm UTC](https://forum.mautic.org/t/after-update-5-2-4-backend-broken/35352/8 "2025-03-28T22:09:51Z")

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