# After update to 7.0.0 can't access my e-mails - error 500 comes! **URL:** \ **Category:** Mautic 7 Install / Upgrade Support\ **Created:** [January 28, 2026, 7:29am UTC](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228 "2026-01-28T07:29:38Z")\ **Posts on this page:** 3\ **Page:** 2
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [February 4, 2026, 3:55pm UTC](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228/22 "2026-02-04T15:55:41Z")
Question how to update: > **[How to update Mautic — Mautic Documentation 0.1 documentation](https://docs.mautic.org/en/4.x/getting_started/how_to_update_mautic.html)** ChatGpt brings me that advice (using the php command with prefix www-data): ```auto user01@ubuntu-4gb-nbg1-2:/var/www/html/mautic$ sudo -u www-data php /var/www/html/mautic/bin/console mautic:update:find Version 7.0.0 von Mautic ist zum Download bereit. Weitere Informationen finden Sie hier: https://github.com/mautic/mautic/releases/tag/7.0.0. Geben Sie 'php bin/console mautic:update:apply' in die Kommandozeile ein, um das Update durchzuführen. user01@ubuntu-4gb-nbg1-2:/var/www/html/mautic$ ``` Is that the right way? If not, please write me the correct way. As i now, the www-data has to be the owner of the mautic directory…nor the user01 (in my case). ---
**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\ **Post date:** [February 4, 2026, 4:33pm UTC](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228/23 "2026-02-04T16:33:00Z")
I’m not as eloquent as your preferred chatbot is. Please bear with me. The error that you’ve reported earlier was crystal clear. Zero hesitation on the problem. It’s a user permission problem. And not a “mautic” one. How to interpret the error: You have some user that is equal or stronger than your www-data user. That user is modifying the files in the cache. Then, the user “www-data” now tries to rename some file/directory. But the user “www-data” isn’t privileged enough to perform that task, and crash out. ”Mautic” isn’t involved in that crash. It’s happens because of a misconfiguration (or use) The long story short: How to resolve 1. As user01, create a permission-less user (let’s say “webmaster”) `sudo adduser webmaster` 2. add that user to the www-data group `sudo usermod -aG www-data webmaster` 3. move your mautic out of the /var/ directory and move it to the /home/webmaster/public\_html (where mautic will be living) `sudo mv /var/www/mautic /home/webmaster/public_html` 4. change ownership of the files: `sudo chown webmaster: /home/webmaster/public_html -R` 5. create/update your vhost to point to the /home/webmaster/public\_html directory 6. remove any old cronjobs. Those will now be executed by the web user (webmaster) 7. switch to the web user `sudo su webmaster` 8. Start installing/managing your web app (add the cronjobs, tweak your environment vars, make yourself confortable with a $HOME/bin/…) A free server management panel is webmin. Very easy to install on Ubuntu (a must have imo). You’ll be able to easily do all the above from a GUI. ---
**Author:** ![stefan-franz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/stefan-franz/32/12758_2.png) [@stefan-franz](https://forum.mautic.org/u/stefan-franz)\ **Post date:** [February 6, 2026, 10:05am UTC](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228/24 "2026-02-06T10:05:52Z")
Sorry, that is far away from all other install tutorials…i think it works…but i don’t want complete reorg my server and install a very special way… 7.0.0 has a confirmed bug. After releasing an update, i can look again. [Previous page](https://forum.mautic.org/t/after-update-to-7-0-0-cant-access-my-e-mails-error-500-comes/37228.md?page=1)