# After updating the mautic I am getting 403 error

**URL:** <https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417>\
**Category:** Mautic 4 Install/Upgrade Support\
**Created:** [September 25, 2023, 9:08am UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417 "2023-09-25T09:08:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![softcrust](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@softcrust](https://forum.mautic.org/u/softcrust)\
**Post date:** [September 25, 2023, 9:08am UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417/1 "2023-09-25T09:08:16Z")

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I get a notification of update when I start updating then the update stuck at the last step so when I refresh the page now Ii get 403 error.

I don’t know how to solve the issue

please help I will Appreciate

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [September 25, 2023, 9:53am UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417/2 "2023-09-25T09:53:40Z")

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Did you update via the Mautic dashboard or via CLI?

Updating via the dashboard nearly always creates issues. In which case roll back to a back up and rather update via CLI (SSH access)

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**Author:** ![softcrust](https://avatars.discourse-cdn.com/v4/letter/s/3ec8ea/32.png) [@softcrust](https://forum.mautic.org/u/softcrust)\
**Post date:** [September 25, 2023, 10:05am UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417/3 "2023-09-25T10:05:03Z")

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I have updated through Dashboard.

now what should i do?

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**Author:** ![robm](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/robm/32/260_2.png) [@robm](https://forum.mautic.org/u/robm)\
**Post date:** [September 25, 2023, 11:22am UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417/4 "2023-09-25T11:22:42Z")

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Roll back to a back up.

Then update via SSH access using a service like terminal (for mac) or putty (windows).

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**Author:** ![marcus42](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@marcus42](https://forum.mautic.org/u/marcus42)\
**Post date:** [September 27, 2023, 7:33pm UTC](https://forum.mautic.org/t/after-updating-the-mautic-i-am-getting-403-error/29417/5 "2023-09-27T19:33:11Z")

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Check your htaccess

Mautic comes with a htaccess that may break some installation (like those made by Softaculous.

ref (same for Mautic 4.x and 5.x):

> <https://github.com/mautic/mautic/blob/62cffc538299aa6ddb75ecd8352aeee248417e2b/.htaccess#L100-L105>

And there

> <https://github.com/mautic/mautic/blob/62cffc538299aa6ddb75ecd8352aeee248417e2b/.htaccess#L118-L124>