# All my account information is gone **URL:** \ **Category:** Product Support\ **Created:** [May 4, 2017, 1:18pm UTC](https://forum.mautic.org/t/all-my-account-information-is-gone/8414 "2017-05-04T13:18:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![contato-es](https://avatars.discourse-cdn.com/v4/letter/c/2acd7d/32.png) [@contato-es](https://forum.mautic.org/u/contato-es)\ **Post date:** [May 4, 2017, 1:18pm UTC](https://forum.mautic.org/t/all-my-account-information-is-gone/8414/1 "2017-05-04T13:18:02Z")
Good Morning, All my account data is gone, I'd like to know what happened to my account. Login: contato@psyalive.com ---
**Author:** ![contato-es](https://avatars.discourse-cdn.com/v4/letter/c/2acd7d/32.png) [@contato-es](https://forum.mautic.org/u/contato-es)\ **Post date:** [May 4, 2017, 1:18pm UTC](https://forum.mautic.org/t/all-my-account-information-is-gone/8414/2 "2017-05-04T13:18:02Z")
Good Morning, All my account data is gone, I’d like to know what happened to my account. Login: [contato@psyalive.com](mailto:contato@psyalive.com) ---
**Author:** ![redneckbob](https://avatars.discourse-cdn.com/v4/letter/r/73ab20/32.png) [@redneckbob](https://forum.mautic.org/u/redneckbob)\ **Post date:** [May 5, 2017, 3:26am UTC](https://forum.mautic.org/t/all-my-account-information-is-gone/8414/3 "2017-05-05T03:26:34Z")
What account? Is it self-hosted? Hosted on [mautic.com](http://mautic.com)? ---
**Author:** ![contato-es](https://avatars.discourse-cdn.com/v4/letter/c/2acd7d/32.png) [@contato-es](https://forum.mautic.org/u/contato-es)\ **Post date:** [May 5, 2017, 11:06am UTC](https://forum.mautic.org/t/all-my-account-information-is-gone/8414/4 "2017-05-05T11:06:32Z")
Yes, in the case hosted on [mautic.net](http://mautic.net), I reset the password and all my data has been lost within my account. Do you have any way to recover?