# Allow campaigns to send marketing emails multiple times **URL:** \ **Category:** Ideas and Feature Requests\ **Created:** [May 12, 2025, 3:05pm UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653 "2025-05-12T15:05:35Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![adiux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adiux/32/5793_2.png) [@adiux](https://forum.mautic.org/u/adiux)\ **Post date:** [May 12, 2025, 3:05pm UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653/1 "2025-05-12T15:05:35Z")
My idea is: I think these groups of people would benefit from this idea: all Mautic users Why I think they would benefit from this idea: So they can send compliant marketing emails. Any code or resources to support this idea: Related PR that removes certain headers for transactional emails (which is good). [Transactional emails in campaigns ignore the DNC setting by volha-pivavarchyk · Pull Request #11786 · mautic/mautic · GitHub](https://github.com/mautic/mautic/pull/11786) Are you willing to work on this idea?: yes What skills and resources do you need to explore this further? Community buy in As a user of Mautic, I like to send emails that contain marketing content to the same contact multiple times. Especially, if there is a lot of dynamic content in the emails. As an example: a cart abandonment emails where the products are different each time, but it is always the same Mautic template email. This is just a mockup to explain the idea. Maybe better to use a toggle button. ![image](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/2X/e/ef24bd150af0dd20c6b0caf6246f70ea17627599.png) ---
**Author:** ![andrew\_c3](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/andrew_c3/32/13547_2.png) [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Post date:** [May 13, 2025, 10:18am UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653/2 "2025-05-13T10:18:50Z")
Hello [adiux](https://forum.mautic.org/u/adiux), I think your idea is a much needed feature. And I will vote for it shortly. I have been working with segment emails which by default only allow you to send one email to a contact in the relevant segment. For some this is ok. But why limit it to one ? However if some contacts in the segment have typos in there email address the first send fails. If you correct the email typo the segment email is never resent. And you cannot force a resend for that one contact either. That would be a great feature too. Cloning a segment email seems inefficient. Why not allow the the re-sending of emails to the same segment email multiple times without cloning ? Why clone if they are the same ? Also from a testing point of view you may wish to resend the same segment email many times and you have to do that via a clone. Again multiple sends would be a big time saver during development of emails. The logic for sending one or many copies of the same segment email is a valid one. Why limit how many times a segment email can be sent. If one user only wishes to send one thats great but allow other to send more copies would also be a good thing too. Thanks. ---
**Author:** ![adiux](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/adiux/32/5793_2.png) [@adiux](https://forum.mautic.org/u/adiux)\ **Post date:** [May 13, 2025, 10:46am UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653/3 "2025-05-13T10:46:37Z")
Thanks @andrew_c3 , there are some good points and I see your problems. I learned yesterday that this PR exists. It will implement this idea. > > > | Q | A > | --------------------------------…------ | --- > | Bug fix? (use the a.b branch) | \[❌\] > | New feature/enhancement? (use the a.x branch) | \[✅\] > | Deprecations? | \[❌\] > | BC breaks? (use the c.x branch) | \[✅\] > | Automated tests included? | \[✅\] > | Related user documentation PR URL | > | Related developer documentation PR URL | > | Issue(s) addressed | https://acquia.atlassian.net/browse/MAUT-11283 > > \#### Description: > > This PR is adding a new option for all segment and template emails to force-send the email to contacts who have unsubscribed. This enables marketers to send truly-transactional emails. But it works for marketing emails the same. The use case may be to send updated terms and conditions email to all contacts. Here's the new switch: > !\[Screenshot 2024-08-27 at 09 43 28\](https://github.com/user-attachments/assets/d5ab9a44-a097-4655-bc00-2e34807a8a42) > > Since this can be a legally dangerous setting, there is an extra warning message that the users must confirm to send the email also to users who have unsubscribed: > !\[Screenshot 2024-08-27 at 17 07 20\](https://github.com/user-attachments/assets/0b6620f1-09a1-41c3-abc5-86925e6154aa) > > This PR also changes the way the frequency rules are calculated and applied. The frequency rules will only consider the “Send to unsubscribed contacts” toggle. If the toggle is set to NO, such emails will be counted towards the calculation of Frequency Rule. If the toggle is YES, such emails will not be counted towards the calculation of Frequency Rules. > > The only place where to configure the "transactional vs marketing" emails was in the Send Email campaign action. This is how the email send action looked like before: > !\[Screenshot 2024-08-27 at 17 05 43\](https://github.com/user-attachments/assets/2ad2cf55-afcb-4a32-9b38-5d815953399d) > > And if the "Marketing" option was chosen then the send email action looked like this: > !\[Screenshot 2024-08-27 at 17 05 50\](https://github.com/user-attachments/assets/31af3d70-502a-4ccf-b04a-42e96da3f2f8) > > Now that witch looks like this with the tooltip: > !\[Screenshot 2024-08-27 at 17 08 25\](https://github.com/user-attachments/assets/6c2235bb-1212-4d43-9695-8e7a9a77c8b0) > > This switch is still there, but renamed from \*Email Type: Transactional / Marketing\* to \*Repeatable email: Yes/No\* which better describes the function. This is how it looks like before an email is selected: > !\[Screenshot 2024-08-27 at 17 07 47\](https://github.com/user-attachments/assets/fb308d90-468b-4cf9-85a5-d6c168209e89) > > This is how it looks like when a normal email is selected: > !\[Screenshot 2024-08-27 at 17 08 03\](https://github.com/user-attachments/assets/7861d351-9e21-4a5d-95d3-ab23f31caa85) > > And this is how it looks like when an email that ignores DNC is selected: > !\[Screenshot 2024-08-27 at 17 08 15\](https://github.com/user-attachments/assets/4f72a770-8efd-42d5-a995-074a35df78d5) > > There is also a new global config option whether the unsubscribe headers should be added to emails which obey the "Do Not Contact" (DNC) option: > !\[Screenshot 2024-08-27 at 17 00 21\](https://github.com/user-attachments/assets/3abc71f9-7c3a-4cb4-b54a-f4ac3fc1267b) > > This PR also contains the fix for sending multiple emails per API request from https://github.com/mautic/mautic/pull/13998 > > Another change in this PR is refactoring the \`MailHelper\` finally doesn't use the deprecated \`MauticFactory\` but explicitly defines its dependencies via DI. > > \#### Steps to test this PR: > > Please test this with SMTP as well as a API based transport. This \[Sparkpost PR\](https://github.com/acquia/mc-cs-plugin-sparkpost/pull/3) is ready to accommodate the changes in this PR. > > 2. Verify new role permission "Include unsubscribed contacts" inside email permission > 3. Verify "Include unsubscribed contacts" toggle in Email advance tab for both type of email (Template/Segment) > 4. Verify new toggle in email advance tab should be editable based on new role permission > 5. Verify New toggle value should visible in Campaign Action/Point Trigger/Form action on email selection. > 6. Send email from campaign, "Include unsubscribed contacts" should work if yes then send email to all contacts including DNC > > 1. Create a campaign that uses the "Send Email" event. > 2. Choose "Transactional" as your email type. > 3. You should not get emails with an Unsubscribe link. > > 1. Make sure the \`Do not send me more than\` is set to \`0\` (means disabled) under the \`Configuration -\> Email Settings -\> Default Frequency Rule\`. > !\[Screenshot 2024-03-15 at 14 51 52\](https://github.com/acquia/mc-cs/assets/6388925/186eab71-72d7-43d0-957b-53533b404a54) > 2. Create a new contact. > 3. On the contact's detail page click the \`Preferences\` and set the email frequency to \`2\` a \`month\` and click "Save" > !\[Screenshot 2024-03-15 at 14 50 55\](https://github.com/acquia/mc-cs/assets/6388925/00941d1b-7b60-4414-833c-8dfa714a6101) > 4. Send 3 different emails with “Send to unsubscribed contacts” toggle set to NO to the contact. Only first two emails should be sent immediately. The third one should be postponed by a month. > 5. Send 2 different emails with “Send to unsubscribed contacts” toggle set to YES to the contact. Both emails should be sent immediately. > 6. Set \`Do not send me more than\` is set to \`2\` Messages each \`month\` under the \`Configuration -\> Email Settings -\> Default Frequency Rule\`. > 7. Create a new contact. > 8. Send 3 different emails with “Send to unsubscribed contacts” toggle set to NO to the contact. Only first two emails should be sent immediately. The third one should be postponed by a month. > 9. Send 2 different emails with “Send to unsubscribed contacts” toggle set to YES to the contact. Both emails should be sent immediately. > 2. Verify new added toggle \`Disable unsubscribe link\` in email setting > \> Unsubscribe header should be automatically include only if toggle is off > 3. Verify one click unsubscribe header to all email where \`send to unsubscribe list\` is off > > \#### List deprecations along with the new alternative: > 1. Previous Marketing/Transactional flag is no longer considered for applying frequency rules. > > \[//\]: # ( As applicable: ) > \#### List of areas covered by the unit and/or functional tests: > 1. Applying the frequency rules. > 2. Counting emails towards the frequency rules. Hopefully, it will also help with the ones you mentioned 🙏 ---
**Author:** ![andrew\_c3](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.mautic.org/andrew_c3/32/13547_2.png) [@andrew\_c3](https://forum.mautic.org/u/andrew_c3)\ **Post date:** [May 13, 2025, 2:54pm UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653/4 "2025-05-13T14:54:12Z")
Hello, [adiux](https://forum.mautic.org/u/adiux) Thanks for linking in the PR above. Its close but not a perfect solution. I would appreciate you removing the solution tick so that the conversation can continue on this subject as I’m developing an alternative - see below. I have read the PR and its a feature that is designed to resend emails only to those unsubscribed contacts and not all contacts in the segment email. The PR has been stalled for a while and only applies to 5.x and I’m running 6.0.0 at the moment. However I’m experimenting with a custom plugin for my development platform that via a console command can reset the segment email to it thinks it hasn’t been sent and therefore can be sent again by Mautic. The segment email id with be a parameter of the console command. I am asking the community for a little help with how the database works in this regard ? Thanks. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/mautic/original/1X/43c63600fe51440378769136903f1fa2a9a34102.png) [@system](https://forum.mautic.org/u/system)\ **Post date:** [May 15, 2025, 2:54am UTC](https://forum.mautic.org/t/allow-campaigns-to-send-marketing-emails-multiple-times/35653/5 "2025-05-15T02:54:19Z")
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